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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
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Razorpay reviews & complaints page 111

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V
Vladubaba
from Powai, Maharashtra
Jan 4, 2021
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Hello razorpay team i am vladubaba and i was paid 129000. through razorpay payment gateway to omg burse website big scammer .huge amount of money was strapped .lots of people going to depression for this scam .more than 5lakh people lost their money. And each individual lost between 500to 1.5lakh and i was also one of them . refund my moneytransaction id.T2012201707088870382398.T2012201711374066568735.T2012201720103296566627.T2012...
+11 photos
Jan 5, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Jan 04, 2021
Updated by Vladubaba
Refund my money
You can make a note of the ticket ID -4848255.
Please solve it and refund my money
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    R
    Rakeshly
    Jan 4, 2021
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    Pls refund Rs. 600 invested in burse app which suddenly closed and ran away. Payment details are attached for your reference.
    Pls help
    +2 photos
    Aug 6, 2021
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Hi Rakesh,

    In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

    Best,
    Team Razorpay
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      A
      Asrafunnesa chowdhury
      Jan 4, 2021
      Resolved
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      I pay 30000rupes to omg brouse through the razorpay, but the company runway plzz solve my money back
      +1 photos
      Aug 6, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Jan 04, 2021
      Updated by Asrafunnesa chowdhury
      Please help me, I trust your razorpay but the company froud with me and they did not give any rupies, I am help less please help me for my money back

      Hi Asraf,

      In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

      Best, Team Razorpay.
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        S
        Sanjiv pjoshi
        Jan 4, 2021
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        Report fraud to refund my money back

        Last month 15th dec 2020 i have recharged 20000 rupees in omg burse app through razor pay but company should fraud they are run away and not return our cash and they are not given me any service and your company support this omg burse app for payment and Razor pay take my payment on their behalf so you should return my money because this is ur responsibility
        So i request you to give my money get back as soon as possible and give my...
        +1 photos
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        A
        Ajay Kasana
        from Delhi, Delhi
        Jan 4, 2021
        Resolved
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        I made a transaction through Razorpay because i think it is trustable but now my money got stuck
        And Razorpay doesn't give my money back
        I lost almost 1000 rupees and above
        +2 photos
        Aug 6, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Hi Ajay,

        In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

        Best, Team Razorpay.
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          H
          hsivarambotla
          from Powai, Maharashtra
          Jan 4, 2021
          Resolved
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          I have invested money 5500 in the Burse app now I am not able to open the app please help me to get my money back
          Aug 6, 2021
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Hi,

          In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

          Best, Team Razorpay
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            N
            Nasir Ahammed
            from Powai, Maharashtra
            Jan 3, 2021
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            Address: State Assam district Karimganj village Badarpur

            He stole some money from me to give me a job 5000
            +1 photos
            Aug 6, 2021
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Jan 03, 2021
            Updated by Nasir Ahammed
            Please help me money return
            Hi Nasir,

            In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

            Best,
            Team Razorpay
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              L
              lokesh003soni
              Jan 3, 2021
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              Dear sir, i have paid sum of rupees 500 for to omg burse application because i trust your payment gateway.
              I was cheated and now my money is not refunded.
              I know that people have been cheated on the outside

              please help
              +1 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Hi Lokesh,

              In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

              Best,
              Team Razorpay
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                P
                Pradeep Kumar Gandrajupalli
                from Piravam, Kerala
                Jan 3, 2021
                Resolved
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                There is a online app OMG Burse that is doing order grabbing . The app used the razorpay as a payment gateway and after we sending the amount to merchant, he closed the company and ran away with the money of 3.2L.

                Few questions to Razorpay:

                So as the razorpay is involved as a gateway, there are serious questions or concerns about the security of Razorpay gateway.
                1. If you are just a payment gateway, what kind of sanity checks were you doing before you accept someone as a client?
                2. Do you have the details of the merchant?
                3. OMG burse team has looted my 3.2L rupees using your payment gateway. Do you understand that ? You are a trusted brand between a client and merchant.
                4. Provide the contact details of the merchant that you are transacting with?
                5. Razorpay is a trusted company between a client and merchant and you are saying to contact the merchant when there is a loss of my 3.2L hard earned money.
                6. What kind of merchant details do you maintain as a payment gateway?
                7. Either provide us the merchant details or pay us the money
                8. What kind of trust should we keep on razorpay when such fraud happens?
                9. Are you following the RBI guidelines? What kind of terror activities are you encouraging?
                10. Anybody can start a online business and use the funds for their illegal activities like terrorism like this OMG burse scam, ,
                11. I see you have already refunded one of the victims for that. PFA.

                OMG burse / summertime / sweet bean technologies have looted our 3.2 L of money indirectly through your payment gateway..

                EITHER SETTLE OUR MONEY THAT WE HAVE SEND IT TO YOUR GATEWAY '[protected]@ICICI' OR PROVIDE US THE MERCHANT DETAILS. THE MERCHANT IS NO MORE EXISTING. YOU SHOULD BE HELD RESPONSIBLE FOR THESE KIND OF ACTIVITIES.

                IF YOU DO NOT REFUND OUR MONEY IN NEXT 7 DAYS, WE ARE GOING TO COURT THROUGH OUR LEGAL WAYS.

                YOUR COMPANY WILL BE CLOSED FOR ENCOURAGING SUCH FRAUD ACTIVITIES.
                Aug 12, 2021
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                Jan 07, 2021
                Razorpay Customer Care's response
                Hi Pradeep,

                In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                Best, Team Razorpay
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                  N
                  Naaz Choudhury
                  from Powai, Maharashtra
                  Jan 3, 2021
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                  Last mont i have recharged 6000 rupay in omg burse app trough razor pay but company should fraud they are run away and not return our cash and your company support this omg burse app for payment and razopay take my payment on their responsibility so you should return my money because this is ur responsibility
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Hi Naaz,

                  In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                  Best, Team Razorpay
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                    S
                    Resolved
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                    Resolved

                    Sir
                    Invested money BURSE app via Razorpay gateway .BURSE app fraud company.any service not provided me.company Exaggerated.my money paid to Razorpay.please refund my 56000rs money.
                    My number [protected]
                    I attached payment screenshots
                    +8 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Jan 03, 2021
                    Updated by [email protected]
                    30000rs

                    Hi Satyam,

                    In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                    Best,
                    Team Razorpay
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                      S
                      Sana uday
                      Jan 2, 2021
                      Resolved
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                      Resolved

                      I have order fastag from razorpay and there are giving fastag and not refunding my money so please refund my money
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Hi Sana,

                      Kindly raise a request on the following link with your query: https://razorpay.com/support/#request along with the transaction and contact details. Do mention the ticket ID:4839466 so that we can check the same and provide you with an update at the earliest.

                      Regards,
                      Amith
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                        S
                        sateesh dundigala
                        from Delhi, Delhi
                        Jan 2, 2021
                        Resolved
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                        I have done recharge to omg burse through razor pay
                        They have cheated me and all
                        Reference number isP2012200953097697941049
                        Pls revert money if it is possible
                        Update me any thing regarding above said payment.

                        Kindly look in to issue
                        Pls resolve it.

                        [protected]@gmail.com
                        +1 photos
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Hi Sateesh,

                        In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                        Best,
                        Team Razorpay
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                          S
                          Sarmad khan
                          Jan 2, 2021
                          Resolved
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                          Address: india

                          Hello razorpay Team

                          I'm sarmad and I was paid ₹5000 through razorpay payment getaway to Omg Burse website.
                          This website is big scammer . Huge amount of money was strapped. Lots of people going to depression for this scam.
                          More than 5 lakh people lost their money .And each individual lost between 500 to 1 lak
                          And I was also one of them .
                          So please help me and refund my money kindly.

                          My transaction I'd is
                          T2012171602270019367832.
                          i pay money through phonepe
                          +1 photos
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Jan 02, 2021
                          Updated by Sarmad khan
                          payment through razorpay
                          Verified Support
                          Jan 08, 2021
                          Razorpay Customer Care's response
                          Hi Sarmad,

                          In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                          Best,
                          Team Razorpay
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                            R
                            Resolved
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                            Resolved

                            Address: 100 Feet Road Near Lakshmi Theatre

                            I paid 30000 amount to omg burse through razor pay now the app is not working so I request you to my investment pls it is hard earned money
                            +1 photos
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Jan 02, 2021
                            Updated by [email protected]
                            I paid 30000 rs through razor pay I attached bank statement also for omg burse now app is not working you are responsible for what happened pls refund my money other wise I will go for cyber crime department

                            Hi,

                            In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                            Best,
                            Team Razorpay
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                              A
                              Anasuya Borah
                              Jan 2, 2021
                              Resolved
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                              Resolved

                              I purchased two products from sleepwear house of fashion point on 17th of December 2020. The delivery date was from 21st of december 2020 to 28th of december 2020. But I have not received my products yet and also didn't recieve any replies of my emails to them. Moreover, when I tried to visit the page, it showed that the domain isn't available anymore. I want my money to be refunded as this business house seems to be fraud and corrupted. I hope you will kindly look into this matter.
                              +1 photos
                              Aug 12, 2021
                              Complaint marked as Resolved 
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 12, 2021
                              Razorpay Customer Care's response
                              Hi Anasuya,

                              Thank you for reaching out to us. We have raised a request against the transaction and are getting it checked with the merchant from our end. A detailed mail regarding the same has been updated on the ticket ID: 4876028. Please expect an update at the earliest. Your patience is highly appreciated in the interim.

                              Regards, Amith
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                                J
                                Jeevasonia
                                from Delhi, Delhi
                                Jan 2, 2021
                                Resolved
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                                Resolved

                                While ordering honey n Beaute products through razorpay amount deducted but order was not confirmed..it showing time out but amount was deducted 😭😭😭😭😭today 810 rupess deducted I want to refund it pls sir
                                +1 photos
                                Aug 7, 2021
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Jan 02, 2021
                                Updated by Jeevasonia
                                Pls sir refund it, 810 rupess deducted pls check sir pls sir
                                Hi Sonia,

                                We have raised a request on your behalf and have provided an update regarding the same on the ticket ID [4875969]. For further queries, feel free to revert back to us on the same email thread. Our concerned team will assist you on priority.

                                Regards, Anas
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                                  V
                                  Vishnu Katara Pratapgarh
                                  from Powai, Maharashtra
                                  Jan 2, 2021
                                  Resolved
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                                  Resolved

                                  Address: Pratapgarh Rajasthan

                                  OMG Bruse Application Ke Dwara Payment Liya Gaya He
                                  +4 photos
                                  Aug 7, 2021
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Hi Vishnu,

                                  In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                  Best,
                                  Team Razorpay
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                                    S
                                    Sohel Roushan
                                    from Powai, Maharashtra
                                    Jan 2, 2021
                                    Resolved
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                                    Resolved

                                    Website: omg burse

                                    I got the app link from one of my friend and I started to buy products and when I recharged my account at level 1 .. I recharged 500.00 rs and after one day my id got blocked and can't login and can't withdraw my money back...So please help me to get back the money and they have all bank account details of mine...
                                    +3 photos
                                    Aug 7, 2021
                                    Complaint marked as Resolved 
                                    Razorpay customer support has been notified about the posted complaint.
                                    Jan 02, 2021
                                    Updated by Sohel Roushan
                                    Please help me resolve the issue of the money taken from me ..

                                    Hi Sohel,

                                    In regards to your refund concern, request you to connect with your bank or with the merchant directly to get this resolved.

                                    Best,
                                    Team Razorpay
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                                      R
                                      Rinka Singh
                                      Jan 2, 2021
                                      Resolved
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                                      Resolved

                                      Address: Porto blend company and payment through razor pay

                                      I did online payment through razor pay to portoblend company yesterday but this company seems to be fake. I wand my refund back.i have contacted some razor pay customer care but they were asking bank details and they were misguiding by entering the wrong amount and wrong technique which can breach my privacy of bank Ref #IGAKEFUBJ2 I want it back through razor pay.customer care was asking regarding bank balance and everything which is usually not asked .razor pay should return my money back of 598 rs
                                      +1 photos
                                      Aug 12, 2021
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jan 12, 2021
                                      Razorpay Customer Care's response
                                      Hey Rinka,

                                      Glad that you have reached out to us. We have created a request on your behalf with the ticket reference number:4875914 and are getting this checked with the merchant from our end for which a dispute has been raised against the transaction. Please expect an update on the same shortly. Your patience is greatly appreciated.

                                      Regards, Amith
                                      I did online payment through razor pay to portoblend company on 03 January 2021 but this company seems to be fake. I want my amount to be refunded, I have made payment through www.portoblend.com, but the web site is not working right now to contact them, and the contact details provided in that website is notworking. kindly do the needful by refunding my amount of INR 299/-
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