During the extreme lockdown period of June 2020, there was a new e-commerce site by the name theluckymen.com started promotions of cloths for men on Facebook. Without having any other background and considering facebook was promoting it I did two online transactions of Rs. 337 and Rs. 397 each on 28th June 2020. I received two emails of order confirmation from [protected]@gmail.com . But after waiting for months for delivery of two clothings that I ordered which never arrived, I found that both Facebook and Razorpay are at fault .Knowingly they have allowed a fake entity to extract money from gullible customers while enabling the fraudster a clear escape. This I found to be breach of trust from both Facebook and Razorpay. Let me know how this can be resolved without approaching RBI banking ombudsmen .
Aug 13, 2021
Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint.
Verified Support
Nov 25, 2020
Razorpay Customer Care's response Hello Sandeep,
Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.
Regards,
Shlagha
Team Razorpay
We checked our logs for the refund: rfnd_G6Irqgid7JEcDK and we confirm that the refund has been successfully processed from our end. A detailed mail regarding the same would be shared on the ticket: 4691609, please follow the same email thread for further queries.
Regards,
Shlagha Raj
Team Razorpay