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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
Complaints 3553
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Razorpay reviews & complaints page 12

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K
kamlesh kamaliya
Jul 6, 2022
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Address: Ahmedabad

Ref no.[protected]

Amount:_ 2406

Where amount debit
+1 photos
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    P
    PRINCE GOYAL MM
    Jul 5, 2022
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    One person name Ritik Sharma and his mobile no. [protected] call me for sale and purchase of material with his firm and told me to make a payment to my account and i will be sent to you your material once a amount will received to me. i send him the total amount which he want i.e. Rs. 12000/- & Rs. 4400/- vide UPI Ref. No.[protected] &[protected] through razorpay.
    Pls help to recover the amount which has been send through razorpay I have not received the till date.
    i am totally hopeless from all the side to recover my amount now the last option to receive my payment from that cheated person is your goodself.
    Thanking you
    yours faithfully

    PRINCE KUMAR GOYAL
    MOBILE NO. [protected]
    Razorpay customer support has been notified about the posted complaint.
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      A
      Amrut A Deshmukh
      Jul 3, 2022
      Resolved
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      Resolved

      NPS Transaction failed but amount for debited from my bank account

      Hi, I tried to contribute to my NPS account on 03/07/2022 through Razorpay payment gateway. The amount for debited from my bank account and in my UPI app the transaction shows successful but in NPS website it showed transaction failure. Hence the contribution is not considered by NPS and I didn't receive any SMS from NPS that units will be credited. Attached below are proof that amount is debited and transaction has failed in NPS. Please...
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      S
      shivpreet
      Jun 27, 2022
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      An amount of Rs 18000 was transferred from my bank account, when I contacted my bak staff they told me that the amount was sent to razorpay i further tried to contact them but their number is not under usage and i am unable to contact them.
      My bank and the cyber crime department is also working on this, please help me someone this money was for my basic needs and being a student it is very hard for me.
      Please help me
      Razorpay customer support has been notified about the posted complaint.
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        A
        ANWAY MUKHERJEE
        Jun 24, 2022
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        Kindly note that I have made a payment of Rs 5017.7 as NPS contribution via razor pay, opting gpay upi. The fund got debited fro bank account. However when returned to nps page, razorpay showed transaction failed. Either credit the amount to NPS account or credit back to bank account.
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          S
          sunakshi vig
          Jun 24, 2022
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          Automatic withdrawal fraud taken place in by bank account..with information as ach/razorpay
          Razorpay customer support has been notified about the posted complaint.
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            R
            rashmi1221
            Jun 23, 2022
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            SIP amount for June was auto debited on 20th June 2022 (transaction ID : ACH/RAZORPAY/[protected]. However, yesterday (22nd June 2022) my account was auto-debited with INR 10, 000. The transaction ID for the same is ACH/RAZORPAY/[protected]. The bank confirms that the merchant is RAZORPAY software pvt ltd.
            Razorpay customer support has been notified about the posted complaint.
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              P
              P Sudhir Rao
              Jun 22, 2022
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              As I tried to add money to Airtel wallet via Amazon pay of ₹1017. But the money didn't added to wallet as the money has been debited from account. Please solve this issue.
              The payment gateway is Razorpay
              I will share the screenshot
              +1 photos
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                O
                Onkar Nath (Shavi Soft Solutions)
                Jun 20, 2022
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                Merchant account suspended illegally

                Hi, we are Shavi Soft Solutions, A new delhi based software company.Razor pay has suspended our merchant account suddenly.Still there is no clearance from their side. There is nothing that I can see on my dashboard..it's all data is removed. Already 6000+ amount is pending for settlement. All my amounts are sent by registered companies and for all payments, GST is submitted to govt of India.
                With what reason my account is suspended...
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                G
                Gopal KP
                from Bengaluru, Karnataka
                Jun 16, 2022
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                Dear sir/madam,

                I have placed an order of a product from https://royaloakindia.com on 07 June 2022 of Rs.13999.52 using Gpay by scanning the QR code from the website's payment gateway and the Payment gateway was Razorpay, the amount was debited successfully from the bank but the order didn't get placed.

                I have reached out to royaloakindia customer care multiple times, they claim that they haven't received the payment and hence the order is not confirmed.

                Kindly look into the issue and refund the amount as soon as possible.

                Waiting for your reply.

                UPI Transaction ID:[protected]

                Google Transaction ID: CICAg0CnxYCtYg

                Amount: 13999.52

                Regards,

                Gopal Krishna
                +1 photos
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                  C
                  Chelliah Jayaseelan
                  Jun 16, 2022
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                  Address: GHV MEDICAL ANCHOR PRIVATE LIMITED is 3rd Floor, Capital Cyberscape Ullahwas, Sector-59, Gurgaon Gurgaon Haryana - 122102 India.

                  I ordered a weighing machine by sending a sum of Rs.999/- to GHV MEDICAL ANCHOR PRIVATE LIMITED through Razor pay. I have not received the order since 08/06/22 inspite of two e mails to [protected]@gmail.com one on 15/06/22 and 16/6/22. Razor pay washes her hands by saying contact the supplier without giving proper e mail, contact address etc. What to do as there is no response from the supplier.Track payments
                  Showing results for pay_JeoqgSptGiCNVk
                  Payment was successfully settled to the Merchant
                  Your payment of ₹ 999 made towards GHV MEDICAL ANCHOR PRIVATE LIMITED has been successful. We request you to contact GHV MEDICAL ANCHOR PRIVATE LIMITED for any update on the service or to initiate a refund in case the service/goods were not delivered
                  Reach out to GHV MEDICAL ANCHOR PRIVATE LIMITED Support
                  Contact GHV MEDICAL ANCHOR PRIVATE LIMITED support for any update on the service/goods.
                  Payment Details
                  Hidekeyboard_arrow_down
                  Payment Id
                  pay_JeoqgSptGiCNVk
                  Date of Payment
                  Jun 8, 2022 ; 6:58am
                  Payment Amount
                  ₹999
                  Still have a query? Contact Support
                  Track another payment
                  Awaiting a response to an earlier query? Track Existing Query
                  Razorpay customer support has been notified about the posted complaint.
                  Aug 06, 2022
                  Updated by Chelliah Jayaseelan
                  The company delivered the machine after the complaint. Thanks.
                  Chelliah Jayaseelan
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                    S
                    snehal.1711
                    Jun 14, 2022
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                    Hi,
                    I have an issue with regards to the payment I have made towards mpenagarpalika.
                    I have made a payment of Rs. 1560 through RazorPay which was deducted from my account but I received a failure message on the screen. The transaction was made on[protected]. My details are as follows-
                    Mobile - [protected]
                    Email- snehal.[protected]@gmail.com

                    Please note that there was no transaction id I have with me as it was not generated or shared with me. I have the time when it took place- around 10:45 AM.

                    For reference I am sharing the transaction reference number from icici bank which is seen in the statement-

                    Ref- [protected]
                    Transaction name- RAZ*THE COMMISSIONER UR, Bhopal, IN

                    Please let me know if further details are required.
                    Kindly check and let me know the status of the transaction or refund as applicable.
                    Razorpay customer support has been notified about the posted complaint.
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                      V
                      Vijayakumar balaji
                      from Bengaluru, Karnataka
                      Jun 14, 2022
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                      Address: Amazon private limited

                      Dear Team,
                      Yesterday I was searching products from Amazon app by mistake it was activated razorpay automatic payment option.
                      Kindly deactivate the request of razorpay automatic payment option.
                      Regards
                      Vijayakumar balaji
                      [protected]
                      [protected]@gmail.com
                      +1 photos
                      Razorpay customer support has been notified about the posted complaint.
                      Jun 14, 2022
                      Updated by Vijayakumar balaji
                      Kindly cancel my razorpay automatic payment option.
                      Regards
                      Vijayakumar balaji
                      [protected]
                      [protected]@gmail.com

                      Jun 14, 2022
                      Updated by Vijayakumar balaji
                      Please resolve my issue

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                        P
                        priyarose
                        Jun 13, 2022
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                        Resolved

                        My money debited to razorpay. But chennai metropolitian water didnt get money i want my money. June 9 i paid 663
                        Jun 13, 2022
                        Complaint marked as Resolved 
                        june 9 i paid 663 . amount debited in my bank account credited to razorpay but payment not successful upi transaction id 216085525724 to razorpay@icici. google tansaction id CICAgOdN5q_JPQ
                        Razorpay customer support has been notified about the posted complaint.
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                          N
                          Namitha Viswanathan
                          from Tirur, Kerala
                          Jun 12, 2022
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                          My transaction on 4th May for an amount of Rs.747 with hair love India via razorpay got failed and the amount was deducted from my account.
                          Upon contacting the Merchant, I was told that the refund was completed on 27th of May at 6:15 pm, with the payment ID being : pay_JR69NRXuFwpdRV .
                          But I haven't received the amount in my bank account yet, neither did I receive any email confirmation regarding this refund from razorpay.
                          I'm attaching the proofs below.
                          I request to sort this out as soon as possible.
                          Thank you.
                          +3 photos
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                            H
                            Hindi Serial
                            Jun 12, 2022
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                            Merchant doing fraud not response after payment done plese help for refund

                            Payment ID: pay_JgBTsSZ0WM45ne
                            Payment amount: ₹20, 001.00
                            Payment date: 11th Jun 2022

                            Payment Id
                            pay_JgBCib9Lg9h4u3
                            Date of Payment
                            Jun 11, 2022 ; 4:59am
                            Payment Amount
                            ₹30, 001
                            Razorpay customer support has been notified about the posted complaint.
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                              R
                              Rupinder gupta
                              Jun 11, 2022
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                              I Rupinder Kumar Gupta had ordered 2 chairs from pancloth and have not received the chairs . They Coste me rs. 3398.
                              Kindly refund my money
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                                R
                                Rathod Charan
                                Jun 10, 2022
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                                Address: Hyderabad

                                I have Two Translation Amount Not Refund Me Sir Please Confirm Me Sir My Two Translation Amount Credited Me.
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                                  2
                                  234sunil432
                                  Jun 8, 2022
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                                  Address: Safai Etawah medical college

                                  I am an account holder of SBI gopiganj.
                                  On date 29th January 2022, I tried to make a transaction of ₹ 15008.86 for college fees with google pay app on a merchant account Razorpay. The transaction was successful from my bank account and the amount was debited from my account but this was not credited to merchant's account. So I had to make another transaction for the same by my debit card. UPI transaction ID for first payment is[protected]. I want refund of my money.
                                  I have not received the refund amount yet. Kindly do the needful as soon as possible.
                                  Yours sincerely
                                  Ravindra Kumar Pandey
                                  Account no. -[protected]
                                  +1 photos
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                                    Q
                                    Qrstuvw
                                    from Mathura, Uttar Pradesh
                                    Jun 7, 2022
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                                    Address: DAMPIER nagar mathura, Niit Bulding dampier nagar mathura

                                    I haven't any loan but rozarpay Ecs 6, 622/00 debit from my bank account please refund my money
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