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Razorpay Complaints & Reviews

razorpay.com
2.8
Updated: Apr 4, 2026
Complaints 3556
Resolved
1904
Unresolved
1652
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Razorpay reviews & complaints page 12

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D
Deek2308
Oct 29, 2022
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I did a purchase online at one of sites abuggy.com and i never received any order confirmation nor did i receive the product...after multiple follow ups they said they are processing refund and it has been done till now ..i follwed with razor pay and theyb asked to check with bank...i m following with bank from last 3 months and credit is still not there...
Razor pay has not reverted back to my latest emails also..
The txn is dates 11th July and i have been following with abuggy, razor pay and standard chartered Bank but credit has still not been processed...
Razor pay should give money back as they signed up fraudulent merchant and they acted as intermediary in between bank and merchant..
Razorpay customer support has been notified about the posted complaint.
Oct 29, 2022
Updated by Deek2308 No revert from razor pay on recent emails... screenshot attached

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    S
    Sssss1111
    from Bankura, West Bengal
    Oct 19, 2022
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    Please refund my money please help me quick
    Razorpay customer support has been notified about the posted complaint.
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      P
      Poorna07
      from Kanchipuram, Tamil Nadu
      Oct 19, 2022
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      Date of the transaction - October 6th
      Transaction number - [protected]

      My Loan EMI with auto payment has been done on October 6th, from my axis bank account to Lazypay merchant.
      And from my bank statement, I found that this transaction has been done by 'Razorpay software private limited'.
      I raised my complaint to both axis bank and Lazypay but they are saying the issue is not from their side.
      So as a payment gateway I want you to confirm the process you have done with Lazypay.
      Please check this issue and resolve as soon as possible

      Let me know if you have any details
      Razorpay customer support has been notified about the posted complaint.
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        P
        pawansuahg1211
        from Jaipur, Rajasthan
        Oct 17, 2022
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        Address: Razorpay Software Private Limited, 1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi, Bengaluru, 560030, Karnataka, India

        Its been more then 120 day as per your policy .still im awaiting for my amount Rs11915/-.
        As i have already informed you that if my company policies does not meet your criteria. I don't need your services .please settled my amount at company account.
        I have already requesting so many time you people does not bother to connect with customer or neither any information share with customer.
        just keeping money with you without any reason...

        please connect with us :-[protected]
        Razorpay customer support has been notified about the posted complaint.
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          S
          sanketlonare
          from Sinnar, Maharashtra
          Oct 12, 2022
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          Total 20 tickets raised and near about 100 communicatin mails in two months. Its only for payment settlement process. We already all documents submitted.still pending payment settlement process.

          It is observed that we have been raising tickets for payment settlement for a long time and they are making different requirements every time. I think they don't want to solve the issue. Razorpay would cause so much trouble to the customers. Thay replied format same to all user and there are no any customer service for calling.
          I think we all sellers need to lodge the complaint against razorpay in RBI. There are big amount hold by razorpay and it using razorpay without any intrest. Its big scam in razorpay. Media need to focus on this scam

          Iv7fO9Rk8Ft40k
          microweb systems
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            G
            [email protected]
            Oct 12, 2022
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            DATE OF TRANSACTION- 16/09/2022

            PURCHASE AMOUNT- 14619.60

            Payment Via UPI

            TRANSACTION ID - T2209161629020930000379

            refund amount- 3149.10 and 1574.10

            Payment Id- pay_KIXypbIA8AmrAa

            Refund Id- rfnd_KLmzKwLPOJ1wku [for rs 1574.10]

            Refund Id- rfnd_KLFVAYe3gM9K4k [for rs 3149.10]

            UTR[protected]

            REFUND IS PROCESSED ON 23 SEP 2022 AND 24 SEP 2022

            PLEASE HELP ME. THANKU
            Razorpay customer support has been notified about the posted complaint.
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              C
              C Puviarasu
              from Chennai, Tamil Nadu
              Oct 11, 2022
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              Address: New No.21/3 Old No.11/3 New Street Mylapore

              This is to inform you that while purchasing items from Giriand co, Chennai through online on 11.10.2022, the bill amount was Rs.2673 whereas the RazorPay has debited Rs.2736.08 from my account. It is clearly a cheating act because without informing anything they are unauthorizing debiting the amount with out any basis is strictly to be addressed. The transaction details are as follows: Transaction ID is S52647131 dated 11.10.2022, ICCI Bank. kindly take necessary action and help us to refund the excess amount debited . Thanks with regards.
              Razorpay customer support has been notified about the posted complaint.
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                R
                Rakeshkumar5433
                from Jodhpur, Rajasthan
                Oct 8, 2022
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                Payment made successful from account but service not received from merchant
                Payment date- 17 July 2022
                Amount - 15864
                UPI Ref No.[protected]
                Razorpay customer support has been notified about the posted complaint.
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                  A
                  Amrit Nand
                  Oct 8, 2022
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                  Payment Id :pay_KOFMGLDijLdeV8
                  Attempted On :01st Oct, 2022 02:09:42 AM IST
                  Payment via: Axis Bank Net Banking
                  Email: [protected]@gmail.com
                  Mobile Number :[protected]

                  Still haven't received my refund now i have to pay fine. Very bad experience.
                  Razorpay customer support has been notified about the posted complaint.
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                    B
                    bobbydalal
                    from Mumbai, Maharashtra
                    Oct 7, 2022
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                    Address: Ambernath

                    Hello !
                    This is Babita
                    I booked train Ticket on 4th oct, 2022 money deducted, i paid by razorpay from google pay but train ticket not booked.

                    please refund my money.

                    regards
                    babita D
                    Razorpay customer support has been notified about the posted complaint.
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                      B
                      bobbydalal
                      from Mumbai, Maharashtra
                      Oct 6, 2022
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                      Address: Ambernath East

                      Hello,
                      This Babita I booked train ticket on 4th Oct 2022, Money deducted,
                      i paid to Razorpay from Google Pay but train ticket not Booked.

                      Transaction Id
                      [protected].

                      Regards'
                      Babita Dalal
                      Razorpay customer support has been notified about the posted complaint.
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                        V
                        vinay_agg2001
                        from Powai, Maharashtra
                        Sep 30, 2022
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                        I am a merchabt who have been using razorpay earlier. One of the cystimers made me a apyment through razorpay of inr 5000 more than 20 days ago. But till now tge amount has not been settled into my account
                        There is no phone number where ine can raise a complaint. All suppirt tickets generated are closed without any resolution of tge issue. I am fed up with razorpay & their customer service. Can anyone help me retrieve my money from razorpay?
                        Razorpay customer support has been notified about the posted complaint.
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                          A
                          Akshaya Reddy
                          Sep 27, 2022
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                          I used phonepe to recharge my friends mobile number of 155 rs but it has not happened but my money has deducted from my account
                          Razorpay customer support has been notified about the posted complaint.
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                            R
                            Rambabu vaddi
                            Sep 24, 2022
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                            Address: 337B Saritha vihar

                            Hi team,

                            I have enrolled with Razor pay for payment collection.

                            Small amount has been settled and now still 20, 000 is pending to be settled. But now received a mail that my account is rejected and the settlement time will be 120 days.

                            Ticket id is : 6499918
                            Razorpay customer support has been notified about the posted complaint.
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                              A
                              AnmolGo
                              from Meerut, Uttar Pradesh
                              Sep 24, 2022
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                              Hey i made payment of 699 to purchase a test series but merchant saying (telephonic conversation) that payment i made was not successful and money did not credited in their account. Please refund my money or make this transaction successful

                              Transaction Date : 21st Sep 2022
                              UTR :[protected]
                              Razorpay customer support has been notified about the posted complaint.
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                                A
                                AnmolGo
                                from Meerut, Uttar Pradesh
                                Sep 24, 2022
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                                Hey i made payment of 699 to purchase a test series but merchant saying (telephonic conversation) that payment i made was not successful and money did not credited in their account. Please refund my money or make this transaction successful
                                Transaction dated 21st Sep 2022
                                UTR :[protected]
                                Razorpay customer support has been notified about the posted complaint.
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                                  P
                                  PraneshM
                                  from Coimbatore, Tamil Nadu
                                  Sep 21, 2022
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                                  Resolved

                                  I have paid rs 200 to register in a compitition through gpay instead of that the payment was sent to razorpay.mairtel so I need refund.
                                  Sep 27, 2022
                                  Complaint marked as Resolved 
                                  Atlast my money is refunded
                                  Razorpay customer support has been notified about the posted complaint.
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                                  Dear sir,

                                  My name is Alok Kumar, my mobile number is [protected], Razorpay company company has deducted 41.43 rupees dated[protected] and 548.57 rs from my Kotak Mahindra bank account on[protected] without any reason, I have no email address of Razorpay company and no one There is a contact number so that I can solve my problem. I request you to solve my problem, for this I will be forever grateful to you.
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                                    L
                                    Lino Jacob
                                    Sep 20, 2022
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                                    Address: [email protected]

                                    I am lino jacob .I made a transaction for gate application payment in gate 2023 portal on September 20, 2022 at 6.35 pm via Google pay. My account debited Rs . 1700 towards the payment and the transaction amount went to [protected]@mairtel upi id, but it shows as ' Airtel' . i want to know to what upi id, razor pay is crediting payment from gate portal. I made another transaction again and this time payment made to razorpay pvt limited in upi id [protected]@icici...
                                    Razorpay customer support has been notified about the posted complaint.
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                                      S
                                      Shunmuga Arumugam
                                      Sep 20, 2022
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                                      On Sep 17 2022 i had paid Rs 10, 000 for my lalitha jewellery online account through Amazon pay. Money got debited from my account. But Amount not credited to Lalitha online account.

                                      UPI Transaction Id: [protected]@apl
                                      Mode amazon pay UPI
                                      Paid from Icici bank
                                      Paid to [protected]@mairtel
                                      Status successful

                                      Kindly refund my money at the earliest.
                                      Razorpay customer support has been notified about the posted complaint.
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                                        B
                                        barad prabhat
                                        Sep 20, 2022
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                                        I paid 3900amount on 5septemver through razorpay, the amount was deducted by razorpay but the mechant order not confirmed
                                        My transaction ID is -pay_KEEqfabCQ28w7c
                                        Please refund my money as soon as possible in my wallet
                                        Razorpay customer support has been notified about the posted complaint.
                                        Sep 20, 2022
                                        Updated by barad prabhat                                         Please refund my money as soon as possible

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