Razorpay Complaints & Reviews

Item not received nor seller responding need full refund

Aug 8, 2021

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Razorpay Customer Care

from Delhi, Delhi

Nov 20, 2020

Verified Support

Hey Niharika,

Thank you for writing to us. We have raised a request on your behalf with the ticket ID [4659281] for which a dispute has been created against the transaction and the same has been conveyed to you over the mail. Please expect an update on the ongoing mail thread at the earliest. We will get back to you shortly.

Regards,
Komal

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I ordered 2 stiched dresses for which I paid Rs. 998 through razor pay on October 26th 2020. But till now I have not received my products but only the money is deducted and now the website is closed. I mailed them many a times but no reply. Please resolve the issue and deliver the products as soon as possible.

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Nov 18, 2020

Verified Support

Hey Hasrhitha,

Thank you for writing to us. We understand your concern and would require a few details to help you out here. Kindly provide us the screenshot of the transaction along with your contact details here: https://razorpay.com/support/#request and do mention the ticket ID: [4652760]. Our team will get in touch with you at the earliest.

Regards,
Siddhant

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Harshitha Manugowda

Nov 23, 2020

I couldn't mail to the ID given by you because it's showing invalid. Kindly let me know what has to be done

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I have ordered a dress at https://www.labelsuit.com/ website through razorpay on 17/11/2020.I haven't received my product yet.They arent responding to messages, mails and phonecalls.my order is not confirmed till now but my money had been debited from my account .I will definitely report to cyber crime if I didn't get refund/ product.pls do the needful as soon as.

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 20, 2020

Razorpay Customer Care's response Hey!

Thank you for writing to us. In order to ease out the process, could you please share your contact details along with transaction details here: https://razorpay.com/support/#request and do mention the ticket ID [4659349] so that we can have a closer look at it and provide an update at the earliest.

Regards,
Komal

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I did online purchase through razorpay as gateway. I didn't received my products. Wrote many mails to them but no response. Please help me to resolve this issue. I done transactions with two dealers. They are Women Fashions and pireni

Aug 8, 2021

Complaint marked as Resolved

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Razorpay Customer Care

from Delhi, Delhi

Nov 18, 2020

Verified Support

Hey Kranthi,

We understand your concern here. In order to assist you further, please help us with your transaction along with your contact details here: https://razorpay.com/support/#request and do mention the ticket ID: [4652707] so that we can have this looked into and get back to you with an update shortly.

Regards,
Siddhant

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Address: bangalore

My name is Md afroz. I am an existing customer of razor pay, On 3rd November 2020 I made a payment. But due to some issue payment got hold and till now there is no update. Razorpay customer care number is not responding, They are not providing any help from mails. Its been around 2 weeks but till now my payment is not settled. I want resolution of my issue and for your refrance I am attaching screenshot of my payment which is not sattled yet. Kindly provide me solution of this issue.
Thank you
Md Afroz
[protected]
[protected]@gmail.com
Payment Id- pay_Fwjj4aNLzeHLhQ

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2020

Razorpay Customer Care's response Hey Afroz,

We completely understand your concern. Our concerned team has requested for few details over an email thread with the ticket id: [4591078]. We request you to kindly help us with the same so that we can help you out with a resolution at the earliest.

Regards,
Siddhant

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I have done a trasaction of 161.80 rs through google pay on irctcrazorpay platform, but due to some server error transaction done but ticket not booked. and I cancelled the payment. The transaction Id is[protected].please initiate my refund as soon as possible.

Aug 8, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Nov 17, 2020

Verified Support

Hi Deepak,

We checked our logs for the refund: rfnd_G1rb4oGY0Xi3M8 and we confirm that the refund has been successfully processed from our end on 16th Nov 2020. The same has been conveyed to you over the email thread with ticket id: 4644776 for your reference. Feel free to write back to us over the same, we will be glad to help you out.

Regards,
Siddhant

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Address: Indore

Date 14 Nov I done a credit card payment from ubi debit card, from debit card payment debited 4999, but not received in credit card, neither nor receive me any msg, neither nor refund my amount, do clear this issue in priority/urgently bases & refund my amout as soon as possible other wise I'll complain to you higher authority & rbi also.

Aug 8, 2021

Complaint marked as Resolved

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Razorpay Customer Care

from Delhi, Delhi

Nov 17, 2020

Verified Support

Hello Rajjan,

We completely understand your concern and would like to inform you that the transaction has been successful to the merchant from our end. Kindly reach out to the merchant for further clarification regarding this with the help of details provided over the email thread with ticket id: 4644792. Please write back to us over the same email thread for any assistance required. We will be glad to assist you.

Regards,
Siddhant

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Address: Indore

Date of 14nov I done payment of Rbl Credit card from ubi debit card and payment debited but payment not credited in credit card neither nor receive any msg

Aug 8, 2021

Complaint marked as Resolved

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Razorpay Customer Care

from Delhi, Delhi

Nov 16, 2020

Verified Support

Hello Rajjan,

We completely understand your concern and would like to inform you that the transaction has been successful to the merchant from our end. Kindly reach out to the merchant for further clarification regarding this with the help of details provided over the email thread with ticket id: 4644792. Please write back to us over the same email thread for any assistance required. We will be glad to assist you.

Regards,
Siddhant

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I have ordered dresses from
bigfashionbucket.com website. My Order ID is 5905.
Through Razorpay. On 7th November 2020
No updates after that. No tracking system available or no customer care number is available. Absolutely Fraud

Please refund my amount full payment Rs. 657. As soon as possible
Aravind

Aug 8, 2021

Complaint marked as Resolved

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Razorpay Customer Care

from Delhi, Delhi

Nov 16, 2020

Verified Support

Hello Aravind,

We always thrive for our customer's delight but in this case, we might have missed the trick. A request with ticket reference number: 4646164 has been raised on your behalf. While we are getting this checked with the merchant, a dispute has been initiated for the same. Our team will reach out to you soon. Your patience is highly appreciated.

Regards,
Siddhant

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Razorpay Customer Care

from Delhi, Delhi

Nov 16, 2020

Verified Support

Hello Aravind,

We always thrive for our customer's delight but in this case, we might have missed the trick. A request with ticket reference number: 4646164 has been raised on your behalf. While we are getting this checked with the merchant, a dispute has been initiated for the same. Our team will reach out to you soon. Your patience is highly appreciated.

Regards,
Siddhant

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Razorpay Customer Care

from Delhi, Delhi

Nov 16, 2020

Verified Support

Hello Aravind,

We always thrive for our customer's delight but in this case, we might have missed the trick. A request with ticket reference number: 4646164 has been raised on your behalf. While we are getting this checked with the merchant, a dispute has been initiated for the same. Our team will reach out to you soon. Your patience is highly appreciated.

Regards,
Siddhant

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Address: Protiksha apartment,christian polly, durgapur

Website: loveofashion

Respected sir,
i ordered 2kurti in loveofashion.com on 23 th october.todays date Nov 14th .till now i didnt not received.i paid Rs 299+299 in razon pay.com.pls kindly presents my money.

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Razorpay Customer Care

from Delhi, Delhi

Nov 16, 2020

Verified Support

Hey Dassumita,

Glad that you have reached out to us. We have created a request on your behalf with the ticket reference number: 4645984. We are getting this checked with the merchant from our end and have also raised a dispute for the transactions. Please expect an update on the same shortly. Your patience is greatly appreciated.

Regards,
Siddhant

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Dassumi

Dec 6, 2020

Razorpay — Requesting Razorpay to Resend my money
Respected sir,
i ordered 2kurti in loveofashion.com on 23 th october.todays date 06th Dec .till now i didnt not received.i paid Rs 299+299 in razon pay.com.pls kindly presents my money

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Free fire diamonds

Aug 8, 2021

Complaint marked as Resolved

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Razorpay Customer Care

from Delhi, Delhi

Nov 16, 2020

Verified Support

Hey Chandulal,

We are sorry to hear this and would like to understand your concern better. Can you please help us with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket id: 4645940. We will look into this and get back to you with an update shortly.

Regards,
Siddhant

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Hi
I have been duped of 1800 rs by full Tokri site using razor pay.

Can you arrange for a refund?

Please call reachout to me for any further information

Thanks
Venkatesh
venkatesh1.[protected]@gmail.com

Aug 8, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Nov 14, 2020

Updated by Venkatesh Devarajan Any update here ?

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Razorpay Customer Care

from Delhi, Delhi

Nov 16, 2020

Verified Support

Hey Venkatesh,

We completely understand your concern and a request has been raised on your behalf on an email thread with ticket reference number: 4645847. A dispute has also been created for this transaction and we are getting it checked with the merchant from our end. Our team will reach out to you soon with an update. Your patience is highly appreciated.

Regards,
Siddhant

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On thursday i requested for withdraw but i didn't received

Aug 8, 2021

Complaint marked as Resolved

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Razorpay Customer Care

from Delhi, Delhi

Nov 13, 2020

Verified Support

Hey Jennysam,

Thank you for writing to us. Kindly help us with a brief of your concern along with your contact details here: https://razorpay.com/support/#request and do mention the ticket id: 4642933 so that we can assist you with a better understanding at the earliest.

Regards,
Siddhant

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J

Jennysam

Nov 13, 2020

Deposited some amount in AMAZON WEB ORDER where the transactions are taking place from RAZORPAY .After this Plased orders in AMAZON WEB ORDER.For this site is giving commission.When i entered the withdrawl option it is showing TO BE REWIED. That means some hundreds of people are unable to receive money.
Kindly take this issue as serious and solve.
Thank u

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Razorpay Customer Care

from Delhi, Delhi

Nov 17, 2020

Verified Support

Hello Jennysam,

We would like to understand your concern better to give you further assistance. Please help us with a brief of your concern along with your contact details and email ID here: https://razorpay.com/support/#request. so as to connect with you and assist you on the same at the earliest.

Regards,
Siddhant

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Website: www.awoamazonawo.in/index/user/login.html

An online platform amazon web order is cheating more than thousand peoples via the help of razorpay kindly understand them and please make any chance of withdraw my amount
My number [protected]
And pls do the action as soon as possible if you have any doubt kindly msg me on whatsapp [protected] or call on this number. We are discussing about to file a complaint against them but how razorpay got such an agreement without having a license copy of their company

Aug 10, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2020

Razorpay Customer Care's response Hello Dhanish,

We always thrive for our customer's delight but in this case we might have missed the trick which is less than ideal for us. We have updated the status of your query on ticket id: 4643501. Do write back to us on the same email thread for any further queries, we will be happy to assist you.

Regards,
Shlagha
Team Razorpay

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I have order and payed through gpay through rozorpay to the merchant and my money has debited and didn't reach the merchant...

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Address: Vpo mangali

I am parched shoes but I am not recive my parsal

Aug 8, 2021

Complaint marked as Resolved

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Razorpay Customer Care

from Delhi, Delhi

Nov 13, 2020

Verified Support

Hey Pawan,

Thank you for reaching out to us. We request you to kindly share your contact details along with the transaction debit statement here: https://razorpay.com/support/#request so that we can have a clearer view of your concern and also, mention the ticket id: 4641885. We will get back to you with a resolution at the earliest.

Regards,
Siddhant

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Address: House No. 3120-B, Sector 39 C, Chandigarh

La-pino"z pizza order no #1348743 dated[protected], Amount 186.9.
amount is debited but order cancelled due to amount not received from Razorpay
OTP to Approve transation of Rs. 186.9000 from your A/c No. ending 1724 to RAZORPAY SFT PVT LTD NODAL ACT is 47614803

Aug 8, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Nov 13, 2020

Verified Support

Hey Sunil,

We always thrive for our customer's delight but in this case, we might have missed the trick which is less than ideal for us. Kindly provide us with the screenshot of the transaction along with your contact details here: https://razorpay.com/support/#request and please mention the ticket id: 4641912. We will have it looked into and will revert back to you soon with an update.

Regards,
Siddhant

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Razorpay Customer Care

from Delhi, Delhi

Nov 13, 2020

Verified Support

Hey Sunil,

We always thrive for our customer's delight but in this case we might have missed the trick which is less than ideal for us. Kindly provide us with the screenshot of the transaction along with your contact details here: https://razorpay.com/support/#request and please mention the ticket id: 4641912. We will have it looked into and will revert back to you soon with an update.

Regards,
Siddhant

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Address: NAGESWARPUR CHHATIANMORE DIST-MALDA STATE- WEST BENGAL

250rs automatic deducted from my paytm bank account[protected]. Refarance no [protected]. 9 November 12pm. I not paid this money

Razorpay customer support has been notified about the posted complaint.

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Razorpay Customer Care

from Delhi, Delhi

Nov 13, 2020

Verified Support

Hello Ripan,

Thank you for writing to us! Please allow us to understand your concern better by providing your contact details along with the debit statement here: https://razorpay.com/support/#request and do mention the ticket id: 4641948. We will have it looked into and provide you with a resolution at the earliest.

Regards,
Siddhant

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Ripan Shill's [Complaint's author] reply, Nov 13, 2020

Please help. immediately money refund

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Dear sir,

I ordered saree on 27/10/2020 through mv vastram Rs 499 deducted in my account but there is no replay from mv vastram, so many times i contact with mail, but no replay from mv vastram, kindly refund my amount.
Hope u will do the needful.
Transaction history for your reference is

Rs 499.00 debited from a/c **0683 on 27-10-20 to VPA [protected]@hdfcbank(UPI Ref No[protected].

Aug 9, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 13, 2020

Razorpay Customer Care's response Hey Jagadish,

We completely understand your concern. We have raised a request on your behalf and a dispute for this transaction has been created. We are getting it checked with the merchant from our end. Kindly expect an update from our end on the email thread with the ticket reference number: 4641416. We will get back to you soon. Your patience is highly appreciated.

Regards,
Siddhant

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Respected sir,
I ordered dresses from loveoffashion.com on 9th November 2020 and hasn't received any update
I made the payment of Rs.1197 from google pay to razorpay.
I want my money chargeback.
Please cooperate and refund my payment for loveoffashion.com

I am attaching my transaction details.

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Razorpay Customer Care

from Delhi, Delhi

Nov 12, 2020

Verified Support

Hello Anamika,

At the outset this is less than ideal for us as we always thrive for our customer's delight in every interaction. We have raised request and our concerned team has updated the status of your query on ticket ID: 4638524. Do write back to us on the same email thread for any further queries, we will be happy to assist you:)

Regards,
Shlagha Raj
Team Razorpay

Razorpay Complaints & Reviews

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Razorpay reviews & complaints page 120

Item not received ,company is not responding.

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I am complaining about the deduction of money without delivery of product

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Need refund1145.product not received.

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Amount debited from my account to Razorpay cards_upi_netbanking_wallets_ but didn't recieve product

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Amount not credited to account.

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I complaining about a transaction on irctc rail connect through your platform for booking a ticket.

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Payment deduct but not credited in other

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Payment debited from debit card but not credited in credit card neither nor receive any msg

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Product not delivered. Need refund

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Requesting Razorpay to Resend my money

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Not given the e diamonds my three hundred loss taken the razorpay website IAM giving to complain to police

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1800 rs fraud

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Did Not receive money

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Awo is cheting peoples using razorpay

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Money debited from my account but no credited to creditors

No receive my product

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Amount debited but order not created

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Money deducted automatically

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Refund

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Chargeback my payment for love of fashion as I've not received my product confirmation

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