During the extreme lockdown period of June 2020, there was a new e-commerce site by the name theluckymen.com started promotions of cloths for men on Facebook. Without having any other background and considering facebook was promoting it I did two online transactions of Rs. 337 and Rs. 397 each on 28th June 2020. I received two emails of order confirmation from [protected]@gmail.com . But after waiting for months for delivery of two clothings that I ordered which never arrived, I found that both Facebook and Razorpay are at fault .Knowingly they have allowed a fake entity to extract money from gullible customers while enabling the fraudster a clear escape. This I found to be breach of trust from both Facebook and Razorpay. Let me know how this can be resolved without approaching RBI banking ombudsmen .
Aug 13, 2021
Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint.
Verified Support
Nov 25, 2020
Razorpay Customer Care's response Hello Sandeep,
Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.
Regards,
Shlagha
Team Razorpay
I have ordered three bags, and still not received my order! Even they haven’t send me any confirmation regarding my order !
I want my money back or send the bags
I have ordered a brown coat with order number SH00001803 on 2nd dec, 2020 from fashion point sleepwear house for rs 649/-.
It's been more than a week I didn't receive any single update from their end and they even didn't respond to any of my mails.
I kindly request you to check and help me to resolve this issue. I need my money back ASAP as I don't want their products now.
Very inappropriate and shameful act.
Never ever recommend anyone for this shopping site.
I am one of the victim who have placed order on 12 December, 2020 but didn't received the product.
Even I have emailed Sleepwear House multiple times but no response.
The site has single contact information i.e email address.
RAZORPAY THIS IS VERY DISAPPOINTING !!
I believed it to be a credible site considering Razor pay was integrated. Unfortunately, the moneys are charged on my account however there has been no confirmation email / shipping details etc received from sleepwear house. Also, they are not responding to mails sent to them.
Today I checked the site and it mentions that the domain isn’t available anymore. Seems like a hoax. Pls help resolve the said matter and refund the amount. Attaching the transaction details.
Kamna baweja
Have registered my complain but razor pay hasn’t bothered to respond too.
Payment was successfully settled to the Merchant
Your payment of ₹ 3353 made towards FASHION POINT has been successful. We request you to contact FASHION POINT for any update on the service or to initiate a refund in case the service/goods were not delivered
So I have to loss my money.. product not yet delivered..
I have ordered three items which are a night suit, bathrobe and a top on 18 dec 2020. Looks like sleepwear house is a fraud site and there are many more complaints . Kindly contact them or refund my money.