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razorpay.com
2.8
Updated: Sep 9, 2025
Complaints 3552
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Razorpay reviews & complaints page 120

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M
[email protected]
Nov 16, 2020
Resolved
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Address: bangalore

My name is Md afroz. I am an existing customer of razor pay, On 3rd November 2020 I made a payment. But due to some issue payment got hold and till now there is no update. Razorpay customer care number is not responding, They are not providing any help from mails. Its been around 2 weeks but till now my payment is not settled. I want resolution of my issue and for your refrance I am attaching screenshot of my payment which is not sattled yet. Kindly provide me solution of this issue.
Thank you
Md Afroz
[protected]
[protected]@gmail.com
Payment Id- pay_Fwjj4aNLzeHLhQ
+1 photos
Aug 13, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Nov 17, 2020
Razorpay Customer Care's response Hey Afroz,

We completely understand your concern. Our concerned team has requested for few details over an email thread with the ticket id: [4591078]. We request you to kindly help us with the same so that we can help you out with a resolution at the earliest.

Regards,
Siddhant
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    D
    Deepak K Kakkad
    Nov 15, 2020
    Resolved
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    Resolved

    I have done a trasaction of 161.80 rs through google pay on irctcrazorpay platform, but due to some server error transaction done but ticket not booked. and I cancelled the payment. The transaction Id is[protected].please initiate my refund as soon as possible.
    Aug 8, 2021
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    View replies
    Hi Deepak,

    We checked our logs for the refund: rfnd_G1rb4oGY0Xi3M8 and we confirm that the refund has been successfully processed from our end on 16th Nov 2020. The same has been conveyed to you over the email thread with ticket id: 4644776 for your reference. Feel free to write back to us over the same, we will be glad to help you out.

    Regards,
    Siddhant
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      R
      rajjan 2012
      Nov 15, 2020
      Resolved
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      Resolved

      Address: Indore

      Date 14 Nov I done a credit card payment from ubi debit card, from debit card payment debited 4999, but not received in credit card, neither nor receive me any msg, neither nor refund my amount, do clear this issue in priority/urgently bases & refund my amout as soon as possible other wise I'll complain to you higher authority & rbi also.
      +1 photos
      Aug 8, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      View replies
      Hello Rajjan,

      We completely understand your concern and would like to inform you that the transaction has been successful to the merchant from our end. Kindly reach out to the merchant for further clarification regarding this with the help of details provided over the email thread with ticket id: 4644792. Please write back to us over the same email thread for any assistance required. We will be glad to assist you.

      Regards,
      Siddhant
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        R
        rajjan 2012
        Nov 15, 2020
        Resolved
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        Address: Indore

        Date of 14nov I done payment of Rbl Credit card from ubi debit card and payment debited but payment not credited in credit card neither nor receive any msg
        +1 photos
        Aug 8, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        View replies
        Hello Rajjan,

        We completely understand your concern and would like to inform you that the transaction has been successful to the merchant from our end. Kindly reach out to the merchant for further clarification regarding this with the help of details provided over the email thread with ticket id: 4644792. Please write back to us over the same email thread for any assistance required. We will be glad to assist you.

        Regards,
        Siddhant
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          A
          [email protected]
          Nov 14, 2020
          Resolved
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          Resolved

          I have ordered dresses from
          bigfashionbucket.com website. My Order ID is 5905.
          Through Razorpay. On 7th November 2020
          No updates after that. No tracking system available or no customer care number is available. Absolutely Fraud

          Please refund my amount full payment Rs. 657. As soon as possible
          Aravind
          +1 photos
          Aug 8, 2021
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          View replies
          Hello Aravind,

          We always thrive for our customer's delight but in this case, we might have missed the trick. A request with ticket reference number: 4646164 has been raised on your behalf. While we are getting this checked with the merchant, a dispute has been initiated for the same. Our team will reach out to you soon. Your patience is highly appreciated.

          Regards,
          Siddhant
          Reply
          Hello Aravind,

          We always thrive for our customer's delight but in this case, we might have missed the trick. A request with ticket reference number: 4646164 has been raised on your behalf. While we are getting this checked with the merchant, a dispute has been initiated for the same. Our team will reach out to you soon. Your patience is highly appreciated.

          Regards,
          Siddhant
          Reply
          Hello Aravind,

          We always thrive for our customer's delight but in this case, we might have missed the trick. A request with ticket reference number: 4646164 has been raised on your behalf. While we are getting this checked with the merchant, a dispute has been initiated for the same. Our team will reach out to you soon. Your patience is highly appreciated.

          Regards,
          Siddhant
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            D
            Dassumi
            Nov 14, 2020
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            Address: Protiksha apartment,christian polly, durgapur
            Website: loveofashion

            Respected sir,
            i ordered 2kurti in loveofashion.com on 23 th october.todays date Nov 14th .till now i didnt not received.i paid Rs 299+299 in razon pay.com.pls kindly presents my money.
            +2 photos
            Razorpay customer support has been notified about the posted complaint.
            View replies
            Hey Dassumita,

            Glad that you have reached out to us. We have created a request on your behalf with the ticket reference number: 4645984. We are getting this checked with the merchant from our end and have also raised a dispute for the transactions. Please expect an update on the same shortly. Your patience is greatly appreciated.

            Regards,
            Siddhant
            Reply
            Razorpay — Requesting Razorpay to Resend my money
            Respected sir,
            i ordered 2kurti in loveofashion.com on 23 th october.todays date 06th Dec .till now i didnt not received.i paid Rs 299+299 in razon pay.com.pls kindly presents my money
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              C
              Chandulal Nayak Azameera
              Nov 14, 2020
              Resolved
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              Resolved

              Free fire diamonds
              +1 photos
              Aug 8, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              View replies
              Hey Chandulal,

              We are sorry to hear this and would like to understand your concern better. Can you please help us with your contact details and email ID here: https://razorpay.com/support/#request and do mention the ticket id: 4645940. We will look into this and get back to you with an update shortly.

              Regards,
              Siddhant
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                V
                Venkatesh Devarajan
                Nov 13, 2020
                Resolved
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                Resolved

                Hi
                I have been duped of 1800 rs by full Tokri site using razor pay.

                Can you arrange for a refund?

                Please call reachout to me for any further information

                Thanks
                Venkatesh
                venkatesh1.[protected]@gmail.com
                +1 photos
                Aug 8, 2021
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Nov 14, 2020
                Updated by Venkatesh Devarajan                 Any update here ?
                View replies
                Hey Venkatesh,

                We completely understand your concern and a request has been raised on your behalf on an email thread with ticket reference number: 4645847. A dispute has also been created for this transaction and we are getting it checked with the merchant from our end. Our team will reach out to you soon with an update. Your patience is highly appreciated.

                Regards,
                Siddhant
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                  J
                  Jennysam
                  Nov 13, 2020
                  Resolved
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                  Resolved

                  On thursday i requested for withdraw but i didn't received
                  Aug 8, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  View replies
                  Hey Jennysam,

                  Thank you for writing to us. Kindly help us with a brief of your concern along with your contact details here: https://razorpay.com/support/#request and do mention the ticket id: 4642933 so that we can assist you with a better understanding at the earliest.

                  Regards,
                  Siddhant
                  Reply
                  Deposited some amount in AMAZON WEB ORDER where the transactions are taking place from RAZORPAY .After this Plased orders in AMAZON WEB ORDER.For this site is giving commission.When i entered the withdrawl option it is showing TO BE REWIED. That means some hundreds of people are unable to receive money.
                  Kindly take this issue as serious and solve.
                  Thank u

                  Did Not receive money - Comment #3762777 - Image #0
                  Reply
                  Hello Jennysam,

                  We would like to understand your concern better to give you further assistance. Please help us with a brief of your concern along with your contact details and email ID here: https://razorpay.com/support/#request. so as to connect with you and assist you on the same at the earliest.

                  Regards,
                  Siddhant
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                    D
                    Dhanish Valamboor
                    Nov 13, 2020
                    Resolved
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                    Resolved

                    Website: www.awoamazonawo.in/index/user/login.html

                    An online platform amazon web order is cheating more than thousand peoples via the help of razorpay kindly understand them and please make any chance of withdraw my amount
                    My number [protected]
                    And pls do the action as soon as possible if you have any doubt kindly msg me on whatsapp [protected] or call on this number. We are discussing about to file a complaint against them but how razorpay got such an agreement without having a license copy of their company
                    +3 photos
                    Aug 10, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 14, 2020
                    Razorpay Customer Care's response                     Hello Dhanish,

                    We always thrive for our customer's delight but in this case we might have missed the trick which is less than ideal for us. We have updated the status of your query on ticket id: 4643501. Do write back to us on the same email thread for any further queries, we will be happy to assist you.

                    Regards,
                    Shlagha
                    Team Razorpay
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                      P
                      Prathyut
                      Nov 13, 2020
                      Resolved
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                      Resolved

                      Money debited from my account but no credited to creditors

                      I have order and payed through gpay through rozorpay to the merchant and my money has debited and didn't reach the merchant...
                      +1 photos
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                      P
                      Pawan Taak
                      Nov 12, 2020
                      Resolved
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                      Resolved

                      Address: Vpo mangali

                      I am parched shoes but I am not recive my parsal
                      +1 photos
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      View replies
                      Hey Pawan,

                      Thank you for reaching out to us. We request you to kindly share your contact details along with the transaction debit statement here: https://razorpay.com/support/#request so that we can have a clearer view of your concern and also, mention the ticket id: 4641885. We will get back to you with a resolution at the earliest.

                      Regards,
                      Siddhant
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                        S
                        sunilkmr1246
                        Nov 12, 2020
                        Resolved
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                        Resolved

                        Address: House No. 3120-B, Sector 39 C, Chandigarh

                        La-pino"z pizza order no #1348743 dated[protected], Amount 186.9.
                        amount is debited but order cancelled due to amount not received from Razorpay
                        OTP to Approve transation of Rs. 186.9000 from your A/c No. ending 1724 to RAZORPAY SFT PVT LTD NODAL ACT is 47614803
                        Aug 8, 2021
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        View replies
                        Hey Sunil,

                        We always thrive for our customer's delight but in this case, we might have missed the trick which is less than ideal for us. Kindly provide us with the screenshot of the transaction along with your contact details here: https://razorpay.com/support/#request and please mention the ticket id: 4641912. We will have it looked into and will revert back to you soon with an update.

                        Regards,
                        Siddhant
                        Reply
                        Hey Sunil,

                        We always thrive for our customer's delight but in this case we might have missed the trick which is less than ideal for us. Kindly provide us with the screenshot of the transaction along with your contact details here: https://razorpay.com/support/#request and please mention the ticket id: 4641912. We will have it looked into and will revert back to you soon with an update.

                        Regards,
                        Siddhant
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                          R
                          Ripan Shill
                          Nov 12, 2020
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                          Address: NAGESWARPUR CHHATIANMORE DIST-MALDA STATE- WEST BENGAL

                          250rs automatic deducted from my paytm bank account[protected]. Refarance no [protected]. 9 November 12pm. I not paid this money
                          +1 photos
                          Razorpay customer support has been notified about the posted complaint.
                          View replies
                          Hello Ripan,

                          Thank you for writing to us! Please allow us to understand your concern better by providing your contact details along with the debit statement here: https://razorpay.com/support/#request and do mention the ticket id: 4641948. We will have it looked into and provide you with a resolution at the earliest.

                          Regards,
                          Siddhant
                          Reply
                          Ripan Shill's [Complaint's author] reply, Nov 13, 2020
                          Please help. immediately money refund
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                            J
                            Jagadish Mathapati
                            Nov 12, 2020
                            Resolved
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                            Resolved

                            Dear sir,

                            I ordered saree on 27/10/2020 through mv vastram Rs 499 deducted in my account but there is no replay from mv vastram, so many times i contact with mail, but no replay from mv vastram, kindly refund my amount.
                            Hope u will do the needful.
                            Transaction history for your reference is

                            Rs 499.00 debited from a/c **0683 on 27-10-20 to VPA [protected]@hdfcbank(UPI Ref No[protected].
                            Aug 9, 2021
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            Nov 13, 2020
                            Razorpay Customer Care's response                             Hey Jagadish,

                            We completely understand your concern. We have raised a request on your behalf and a dispute for this transaction has been created. We are getting it checked with the merchant from our end. Kindly expect an update from our end on the email thread with the ticket reference number: 4641416. We will get back to you soon. Your patience is highly appreciated.

                            Regards,
                            Siddhant
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                              _
                              _anamika_garg
                              Nov 11, 2020
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                              Respected sir,
                              I ordered dresses from loveoffashion.com on 9th November 2020 and hasn't received any update
                              I made the payment of Rs.1197 from google pay to razorpay.
                              I want my money chargeback.
                              Please cooperate and refund my payment for loveoffashion.com

                              I am attaching my transaction details.
                              +1 photos
                              Razorpay customer support has been notified about the posted complaint.
                              View replies
                              Hello Anamika,

                              At the outset this is less than ideal for us as we always thrive for our customer's delight in every interaction. We have raised request and our concerned team has updated the status of your query on ticket ID: 4638524. Do write back to us on the same email thread for any further queries, we will be happy to assist you:)

                              Regards,
                              Shlagha Raj
                              Team Razorpay
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                                A
                                Awantika Rai
                                Nov 11, 2020
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                                Address: Don't know

                                I ordered 2 items from the website [protected]@shopgone.in which poped as a Facebook ad#
                                There i did the payment regarding Razorpay as the website had sent me the link of#Razorpay itself# payment was successful but did not get any respond regarding delivery of my item#no one replying the mails#
                                +1 photos
                                Razorpay customer support has been notified about the posted complaint.
                                Nov 11, 2020
                                Updated by Awantika Rai                                 I want the recoveries to be done either get my item or refund me the money..

                                View replies
                                Hello Awantika,

                                Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

                                Regards,
                                Shlagha Raj
                                Team Razorpay
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                                  T
                                  Tarakaramakrishna Narra
                                  Nov 11, 2020
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                                  Address: Nizampatnam Guntur district Andra Pradesh pincode 522314

                                  Free fire dimands not give me dimands not respond please accept my compliant sir
                                  Razorpay customer support has been notified about the posted complaint.
                                  View replies
                                  Hi Sreenivasulu,

                                  As a payment gateway we take all precautions however sometimes we face these less than ideal situations. In order to assist you further, kindly share the transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket id -4635522. I will connect with you very shortly to know more on this and drive the investigation.

                                  Best regards,
                                  Praveen R.
                                  Reply
                                  Hello Tarakaramakrishna,

                                  We always thrive for our customer's delight but in this case we might have missed the trick which is less than ideal for us. We have updated the status of your query on ticket ID: 4578840. Do write back to us on the same email thread for any further queries, we will be happy to assist you:)

                                  Best Regards,
                                  Shlagha
                                  Team Razorpay
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                                    S
                                    sai krishna
                                    Nov 10, 2020
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                                    Hi,

                                    I made an online purchase in facebook listing and the below is the transaction details. So far i havnt received any confirmation mails nor the item delivered.

                                    INB RAZORPAY SFT PVT LTD NODA [protected]IGAJSWHN 999.00

                                    Please help me in this regard
                                    Razorpay customer support has been notified about the posted complaint.
                                    View replies
                                    Hi Sai,

                                    We apologise for the inconvenience caused. In order to assist you further, kindly share the transaction and contact details here: https://razorpay.com/support/#request and do mention the ticket id -4635414 so that we can get in touch with you and assist you on the same at the earliest.

                                    Regards,
                                    Praveen.
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                                      D
                                      Dhivya Susi
                                      Nov 10, 2020
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                                      Address: Loveofashion.com

                                      Respected sir, i ordered kurti in loveofashion.com on 24 th oktober.todays date Nov 10.till now i didnt not received.i paid Rs 299 in razon pay.com.pls kindly presents my money.
                                      +1 photos
                                      Razorpay customer support has been notified about the posted complaint.
                                      View replies
                                      Hi Dhivya,

                                      Thank you for your time on call. As discussed, we request you to kindly escalate regarding this transaction at your issuing bank. We have raised a request on your behalf with the ticket ref: [4632422] and the status of the same has been updated regarding the process. Do revert back to us for any further queries, we would be happy to assist you.

                                      Regards,
                                      Anirvan
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