Razorpay Complaints & Reviews

Address: Bellary, Karnataka

Dear rozerpay team,
Last year available a website timesnaukri.com are doing fraud for job consultancy and then closed her website.
Now their so called representative is called from no. [protected] and they said agreed for refund of 30000.00 inr and sending me a link from the mail [protected]@gmail.com for payment, then i realized again to they doing fraud so i transferred my amont to another bank they proceed the link and transection got failed.
So please do needful action because your name as using for doing fraud.

Feb 7, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2020

Razorpay Customer Care's response Hi,

Thank you for bringing this to our attention. We are having this checked at our end. If you have made a payment against such request, kindly write to us with your transaction details here: https://razorpay.com/support/#request and our team will assist you at the earliest.

Regards,
Team Razorpay

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Address: Ground& 1st floor, SJR Cyber, laskar,hosur road, Bangalore, 560030

I was paying rent for nestaway through EMI option from early salary app, EMI was dedecte 16, 000. but payment was not successful. Refund has initiated from Razorpay, but till now i have not recieved the amount. i have raised many queries against them, but no response from razorpay till now i have not recived the amount.. simply paying amount of 16, 000 as EMI for Early Salaryfrom December month. Pleas do the needful. Ticket number i have raised in Razorpay are : #1415779

Razorpay customer support has been notified about the posted complaint.

Jan 03, 2020

Updated by Anushabk what is this? still i have not got response.

Jan 03, 2020

Updated by Anushabk He guys,

Are you getting any call from number[protected]? he is asking me all the password of my bank account? is this true for fraud? please confirm.

Jan 04, 2020

Updated by Anushabk still i have not got any response, very bad

Verified Support

Jan 07, 2020

Razorpay Customer Care's response Hi Anusha,

We are sorry to hear about your experience. We have escalated this with the concerned team and are currently working on your request. Please do expect an update on the on-going email thread with the ticket ref: 1415779 at the earliest. Your patience is highly appreciated in the interim.

Thanks & Regards
Team Razorpay

Jan 07, 2020

Updated by Anushabk its been more than 2 months and almost daily i am sending an email, i never expected this from you people, its not a small amount, 16, 000.. i feel very scared to use Razorpay, even my friends as well now after hearing my query.

Jan 09, 2020

Updated by Anushabk Dear Consumer complaints forum, i strongly trusted you and i will get refund back, but Razorpay people not taking any action. Please help, i am going to loose 16, 000 amount, its not at all small amount for me. They are not taking any action, simply they will send an email that we are looking your issue in higher priority and get back to you soon. But they will never come back, never do anything.

Jan 09, 2020

Updated by Anushabk please reply

Verified Support

Jan 11, 2020

Razorpay Customer Care's response Hi Anusha,

We have updated the status of your concern on the ticket with the ref: 1415779 and will keep you updated on the same email thread regarding the transaction. Highly appreciate your patience in the interim.

Thanks & Regards
Team Razorpay

Jan 14, 2020

Updated by Anushabk What is the solution?

Its been almost 3 months, More than 20 follow up emails i have sent, only reply i will get you from people is this "We are constantly in touch with our banking partners regarding the transaction, please allow some time here as this is dependent on the partnered banks and the exact ETA is not shared for the same from their end. However we are continuously following up on this case, kindly expect a revert the moment we get an update from the banks."

aren't you shame ? Why are you people eating poor people money? Very worst Razorpay. thuuuuuu...

Jan 14, 2020

Updated by Anushabk Its not small amount for me, 16000 got deducted through Early SalaryApp as EMI and payment option as RazorPay. Still i have not recovered the money? who will give that money back?

Jan 17, 2020

Updated by Anushabk You people will give my money back or not tell me... i dont want to hear any drama that we are checking with bank partner... i fed up of hearing this... if your own money had gone like this you people would have try to get back as soon as possible...you are not caring poor people money, how much 16, 0000 important for us i only knew.. My one month money it is...
i will pray god that this Razorpay company will destroy soon in coming years without profit.. you people have eaten my money... i had struggled a lot... your company should destroy soon.

Jan 20, 2020

Updated by Anushabk is there any update?

Verified Support

Jan 20, 2020

Razorpay Customer Care's response Hi Anusha,

We understand that there has been a significant delay and we have already escalated the issue. Kindly expect an update on the on-going email thread with the ticket with ID 1415779 at the earliest.
Your patience is highly appreciated.

Thanks and Regards,
Team Razorpay

Jan 20, 2020

Updated by Anushabk Every time i am getting the same reply from past one month, just tell me whether i am going to get my money or not

Jan 23, 2020

Updated by Anushabk my problem has not resolved... what the hell is this Razorpay?

Jan 27, 2020

Updated by Anushabk what is the status?

Feb 03, 2020

Updated by Anushabk what the hell? just tell me whether you guys will refund my money or not? this is too much disgusting... i will not leave you Razorpay... I already filed complaints against police.. Police people told me to wait till January end since it's online transactions it may take time, but you guys are not bothered only, every time same reply we are checking with bank and no reply after that... let Police only take the action on you guys...let me meet Adugodi Corporator Manjula mam and i will tell how my 16, 000 money has gone and how much Razorpay is playing and irresponsible with me...Definitely she will do something i am sure, , , , being alone in Bangalore that money is more importnat for me, i am not going to leave this Razorpay.

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Address: Punjabi colony nagina, Near station road, Bijnor, Uttar Pradesh, 246762

Dear Customer,
Mandate reference No: xxxxxxxxxxxxxxxxxxx issued to Razorpay software pv with value INR 5, 000.00 and frequency As and when presented is received today for processing. For any discrepancy with mandate, please call [protected].
Can you please check why it is been said that INR 5000 will be debited from my account
This message has been send to me on 31/12/2019.

Feb 7, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2020

Razorpay Customer Care's response Hi Vaibhav,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request along with your contact details. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

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Address: 560013

Name - nagaraj k
There was an unauthorized transaction through my debit card of sbi for rs. 3521.00. Dated 31.12.2019
This transaction is not done by me.
Please look into it and refund back the amount immediately.
Txn ref[protected].
I also would bring to your notice that i do not have any account registered with your site untill this transaction was done.
Please resolve at the earliest.

Dec 31, 2019

Complaint marked as Resolved

There was call from the below mentioned number. 8726679366 There was no disclosure of the name. They said they are calling from SBI Cards and all my debit card details were available with them. They said it's a confirmation call and rechecked all the details of the card. When the call got disconnected there was a sms of debit confirmation received on my mobile.

Razorpay customer support has been notified about the posted complaint.

Dec 31, 2019

Updated by Nagarj k Dec 31, 2019
There was call from the below mentioned number.
[protected]
There was no disclosure of the name.
They said they are calling from SBI Cards and all my debit card details were available with them.
They said it's a confirmation call and rechecked all the details of the card.
When the call got disconnected there was a sms of debit confirmation received on my mobile.
Please refund the amount.

Dec 31, 2019

Updated by Nagarj k Please look into it and refund back at the earliest.

Verified Support

Jan 01, 2020

Razorpay Customer Care's response Hi Nagaraj,

We have received your request and are currently working on the same. Please do expect an update on the on-going email thread with the ref: 1682803 at the earliest.
Highly appreciate your patience in the interim.

Thanks & Regards,
Team Razorpay

Jan 06, 2020

Updated by Nagarj k Please update the status of my complaint.

Verified Support

Jan 09, 2020

Razorpay Customer Care's response Hi Nagaraj,

Thank you for your time on call. As discussed, kindly revert on the email thread with the ticket reference number: 1682803 with the requested details so that we can assist you with the further course of action.

Thanks and Regards,
Team Razorpay

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K

Kavidha

from Chennai, Tamil Nadu

Jan 3, 2020

As I tried transaction of amount â‚¹200.42/- to medlife on 17/12/19 for the purchase of medicine but they didn't receive it. The transaction reference number is RSB[protected]GAHRLKLN2. The transition was found incomplete.
Kindly do the needful.
Regards

Reply

Razorpay Customer Care's response, Jan 7, 2020

Verified Support

Hi Kavidha,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

S

sagar R Rao

from Bengaluru, Karnataka

Jan 6, 2020

I have placed order of rs 1287.22 in banggood my order number is 78655522 . I have made the payment through upi payment was done . but I didn't get any response regarding payment . and when I check, it was showing pending for the payment but amount got deducted from my account. I have included a screenshot of payment proof

Reply

Razorpay Customer Care's response, Jan 7, 2020

Verified Support

Hi Sagar,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

M

M rajeswari

from Chennai, Tamil Nadu

Jan 6, 2020

Please refund my money because my electricity bill was not updated till. Last date also over still not updated so please refund my money.

Reply

M rajeswari's reply, Dec 23, 2019

Refund my money because my electricity bill was not updated till now

Razorpay Customer Care's response, Jan 7, 2020

Verified Support

Hi Rajeswari,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

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Address: Bangalore HQ 1st Floor, SJR Cyber, 22, Laskar Hosur Road, Adugodi, Bangalore, Karnataka - 560030, 560030

I am hemnandani barod was buying something from nykaa and so I have choosen sbi net banking, payment has been deducted not to the nykaa but to the payment gateway "razorpay", and no order updated to nykaa, now they are saying they didn't get any order, I am complaining against payment gateway, either they refund my money or forward that money to the third party" Nykaa", so that I get what I wanted and spend 850 rupees.

Jan 30, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2019

Razorpay Customer Care's response Hi Nandani,

Please write to us with your contact and transaction details here:<https://razorpay.com/support/#request> and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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A

Awaknenen

from Mumbai, Maharashtra

Jan 3, 2020

I Have Paid Money To Flash Cash Money Is Deducted Twice From Account.10547 Deducted Twice Please Return me.
I do Have Two Bank Messages Is also
Flash Cash Is Loan Comany Whom I was Making My Payment .
Please Razor Pay Return My Money
Because I have Used Your Platform To Make Payment

Reply

Razorpay Customer Care's response, Jan 7, 2020

Verified Support

Hi,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

A

Amit sahakmg

Jan 6, 2020

My jio prepaid number 554 rupees recharge but not received my phone and debit my bank account, please sir my amount refund my debit account number

Reply

Razorpay Customer Care's response, Jan 7, 2020

Verified Support

Hi Amit,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

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Address: Gr & 1st Flr, SJR Cyber Laskar, Hosur Rd, Bengaluru, 560030

Website: Gr & 1st Flr, SJR Cyber Laskar, Hosur Rd, Bengaluru

Razorpay is associated with online passport consultancy service provider which seems to be a fraudulent company not giving service or answering calls even after the payment is made. They do not have registered address updated on the website

Senior executive : akaash kamble
Team - passport consultancy services
Website: www.passport-consultancy.com
Email : [protected]@passport-consultancy.com
Email : [protected]@passport-consultancy.com
Contact no.: [protected]/282/283 / 284
(Office timing: mon-sat 10am to 6pm)

Jan 25, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2019

Razorpay Customer Care's response Hi,

We are sorry to hear this, kindly raise a request here https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

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Address: 306 Pratik Avenue, Nehru Road Vile Parle East, Mumbai City, Maharashtra, 400057

On 15 nov'19 i purchased product/s worth rs.1488/- on nykaa website of which razorpay are their payment service provider. While paying online rs.1488/- the transaction showed failed due to some error, hence i immediately again paid online rs.1488/- and transaction was successful.
Later upon checking my bank account i find that both the payments were debited from my account. The 1st payment credited to razorpay account and second credited to nykaa account. I have been writing emails to razorpay since 16 nov'19 but they are not settling my refund of rs.1488/- even after completion of one month. Attached is the proof of two transactions.

Jan 19, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2019

Razorpay Customer Care's response Hi Madhura,

We have updated the status of your query on the email with the ticket ref: 1297152. Feel free to write back to us on the same email thread for further queries, we will be glad to assist you with the same.

Thanks & Regards
Team Razorpay

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M

Madhura Shelar

from Mumbai, Maharashtra

Dec 19, 2019

I have received a reply from RazorPay that merchant Nykaa has credited my refund amount to my wallet on their website. It's a matter of concern to me that Nykaa did not intimate me about the credit to wallet and not to my bank account. There's a lack of communication. Anyways now I am forced to purchase items worth the refund amount from Nykaa :-(

Reply

M

Madhura Shelar

from Mumbai, Maharashtra

Dec 19, 2019

I have received a reply from RazorPay that merchant Nykaa has credited my refund amount to my wallet on their website. It's a matter of concern to me that Nykaa did not intimate me about the credit to wallet and not to my bank account. There's a lack of communication. Anyways now I am forced to purchase items worth the refund amount from Nykaa :-(

Reply

Razorpay Customer Care's response, Dec 23, 2019

Verified Support

Hi Madhura,

We have updated the status of your request on the email thread with the ticket ref: 1297152. Feel free to write back to us on the same email thread for further queries, we will be glad to help you out.

Regards
Team Razorpay

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Website: softywomen.com

Softywomen app has not delivered my product and i had madhe the payment vai razorpay
Order was booked on 17 oct and yet not delivered i want my money back
The company is based in gujrat also i have attached the payment details
The site of this company is not working nither they have any no being displayed
I have patiently being waiting for their response

Jan 15, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

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P

Pramod Narasimhamurthy

from Bengaluru, Karnataka

Dec 16, 2019

Dedected the money in credit card but not cleared my electricity bill..on November 23 I'm trying to contact customer care they are not respond ing

Reply

Razorpay Customer Care's response, Dec 23, 2019

Verified Support

Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

N

Napinder Singh

from Patiala, Punjab

Dec 17, 2019

I was purchasing goods on banggood and then it asked me to pay through razorpay and then i did and then my account was debited but they didnt pay to banggood nor i received any refunds till now.Order was placed on dec-9-2019 and site is still asking for me to pay!

Reply

Razorpay Customer Care's response, Dec 23, 2019

Verified Support

Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

M

MAHEROON SHAIKH

from Hyderabad, Telangana

Dec 24, 2019

Hi this is maheroon shaikh informing about my EMI that I have already paid but it was not reflecting and my phone is off kindly check.
Transaction I'd.pay_DswTGKB4uPKFPs
Payment link= DMI[protected]

Reply

Razorpay Customer Care's response, Dec 26, 2019

Verified Support

Hi Maheroon,

We see that a refund: rfnd_DuvH2d1cvOHMBy of amount:â‚¹1, 916.98 has been successfully processed on: 22nd Dec, 2019. You can check the status of the same here: <https://razorpay.com/support/#refund>. Feel free to write to us at: <https://razorpay.com/support/#request> for any further queries and we'll be happy to assist you.

Thanks and Regards,
Team Razorpay

P

Prashansa14

from Udaipur, Rajasthan

Jan 3, 2020

I booked ticket on irctc on 28/12/19 and chose my transaction via Google pay on razorpay.I continued my transaction via Google pay. My google pay account showed amount deducted â‚¹128 and irctc showed ticket status as not booked. I want my refund. What can i do? Even irctc doesn't show any details regarding refund.

Reply

Razorpay Customer Care's response, Jan 7, 2020

Verified Support

Hi Prashansa,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

K

Kavidha

from Chennai, Tamil Nadu

Jan 3, 2020

As I made a transition of â‚¹200.42/- on 17/12/19 to med life as a payment for medicine purchased was not transacted.
Please check the reference no. RSB[protected]GAHRLKLN2 and do the needful.
Regards.

Reply

Razorpay Customer Care's response, Jan 10, 2020

Verified Support

Hey,

We checked and see that the payment with the ID pay_DtJCbzM0rYMiYb is a successful transaction. You can check the status of the same here: https://bit.ly/2DSjy4T
Kindly contact the merchant for any service/refund related queries.

Thanks & Regards,
Team Razorpay

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Hi we have our merchant id df0yisis0fqp1f and started integration for website and apps and make live, we have spend a lot for this payment integration. Without giving proper information razorpay team terminated our account,

We need to know the exact reason so that we can learn lesson on this and we can provide the document whatever required further.

One of razorpay staff spoke with us and asked the same quested unfortunately call ended from razorpay end and connecting the call again

Hope i will get proper reply for this here

Dec 18, 2019

Complaint marked as Resolved

Nothing resolved, they send same email what they send eralier . NO one contact us and not give any reason

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2019

Razorpay Customer Care's response Hi Team,

We have notified the respective team. As conveyed on email thread with reference number: 822786, our business development team will reach out to you shortly.

Thanks and Regards,
Team Razorpay

Dec 17, 2019

Updated by hsfathah Hi, Thanks for your email, but still no proper contact, simply getting email stating some team will contact you

please provide contact details we will contact,

we spend lot for this razorpay integration for our website and our ios and google play apps and suddenly stopped our payment gateway service is damaging our reputation stating online payment not available from dec 11th, mean time we try to integrate other payment gateway also taking time for integration

we really fed up with razorpay service . Even they hold our pending dues that is not an issue but existing customers & new customers we are missing every day because of this studden stop .

We dont know how we can go further with them in future, if reactivate also we should aware of razorpay because this type of terminating services simply.

hope i will get proper reply

We used most of payment gateway for our different business since 2015 we did not face any like razorpay

Verified Support

Dec 19, 2019

Razorpay Customer Care's response Hi,

We are sorry to hear about your experience. We have informed this to our concerned team. Please do expect an update on the on-going email thread with the ticket ref: 822786 at the earliest.

Thanks and Regards,
Team Razorpay

Dec 19, 2019

Updated by hsfathah Thank you very much, our issue resolved by your team . Hope to work together without this type of privious experience again .

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Address: TOREGRAM PANCHGARA HOOGHLY, Hooghly, West Bengal, 712149

I paid cashbean loan amount 4266.22. Payment date 12/12/2019. My transaction is successful but cashbean say not done. I paid via razorpay pay net banking andhra bank. I attached screenshot of the bank statement. Pls see last transaction in the statement. I will never pay twice. It is bad behavior.
Email [protected]@outlook.com
Phone [protected]

Jan 15, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2019

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

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Address: Second floor 144/4 jagriti vihar, Meerut, Uttar Pradesh, 250004

Website: Armaf.co.in

I have purchased online perfume from armaf.co.in which is operated by snap perfumes bangalore india.. I have made paymnt of 1799 on 10 december via razorpay.. Now razorpay is not responding me neither the seller snap perfumes. Despite making 100 calls to snap perfume they are not responding my calls.
They are not even responding my emails.. They are online fraudesters.. Even razorpay is not responding properly... They are registered as snap global company on razorpay platform.. Please do needful on urgent basis... My contact no. [protected]...
Dr manish

Jan 12, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Razorpay Customer Care's response Hi,

We see that our team is investigating this issue on the on-going email thread with reference number: 1486978. Please follow the same email thread for further updates from the team.

Thanks and Regards,
Team Razorpay

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Address: Anugraha,SNRA 231,Chakrapani Lane, Near Shari Busstop, Eroor, Ernakulam, Kerala, 682306

I am remitted rs. 2877 on 02/12/2019 to ola cab vide ref. Id 56814332.
But you are debited again rs. 1485 dtd. 02/12/2019 vide ref. Id 56814689 and rs. 3713 dtd. 03/12/2019 vide ref id 56878428.
You are debited excess amount of rs. 5198 from my account. Please refund the above amount.

The above amounts are debited from my federal bank account. My phone no is [protected]

Hope you do the needful

Jan 12, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2019

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

Verified Support

Dec 12, 2019

Razorpay Customer Care's response Hi,

We see that our team is investigating this issue on the on-going email thread with reference number: 1486978. Please follow the same email thread for further updates from the team.

Thanks and Regards,
Team Razorpay

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Address: Anugraha, Chakrapani Lane, Near shari bus stop, Eroor, Tripunithura, Ernakulam, Kerala, 682306

I am remitted rs. 2877 on 02/12/2019 to ola cab vide ref. Id 56814332.
But you are debited again rs. 1485 dtd. 02/12/2019 vide ref. Id 56814689 and rs. 3713 dtd. 03/12/2019 vide ref id 56878428.
You are debited excess amount of rs. 5198 from my account. Please refund the above amount.

The above amounts are debited from my federal bank account. My phone no is [protected]

Hope you do the needful

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 08, 2019

Razorpay Customer Care's response Hi Shylaja,

Please write to us with your contact and transaction details here:https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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Federal Bank Customer Care

from Delhi, Delhi

Dec 7, 2019

Hi Shylaja,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (61664) in the subject line so that our team can assist you.

Reply

S

shylaja.ridge

from Tirur, Kerala

Dec 8, 2019

Shylaja Sathish
Anugraha, ChKrPani Lane, Eroor, Tripunithura, Ph. [protected]

Reply

Razorpay Customer Care's response, Dec 10, 2019

Verified Support

Hi Shylaja,

Please write to us with your contact and transaction details here:https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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I did a transaction on 04 december 2019 via irctc rail connect app and chose razorpay to pay via gpay... The amount got deducted from my account but the ticket was not booked as irctc did not recieve the amount.
I called irctc customer care who confirmed that the booking was incomplete as the payment was incomplete...
Hiw should i trust razorpay for any payment?
I need a refund and exactly in how many days...
Transaction...

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While booking tickets on 30 nov 2019 through irctc, chose option of googlepay for transaction, the payment was done via razorpay and the money got deducted but the tickets were not booked.
When tried contacting customer service of razorpay there was no response.
If transactions can't be done via razorpay on irctc it should be removed from there as a payment gateway.

Jan 4, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 04, 2019

Razorpay Customer Care's response Hi,

We see that the IRCTC transaction: [protected] is an unsuccessful transaction. Rest assured, you will recieve the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund. For any further queries, feel free to write to us at: https://razorpay.com/support/#request and we'll be happy to assist you.

Thanks and Regards,
Team Razorpay

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Address: 560030

This is the third time I am facing this issue from razorpay, highly disappointed.
When I tried to get the railway ticket today evening the transaction was failed.
Money was deducted from the account but the railway ticket was not generated.
Kindly look into this matter seriously.
Date: 03 Dec 2019.

UPI transaction ID: *****8414753
Kindly look into this matter as soon as possible.

Jan 5, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 05, 2019

Razorpay Customer Care's response Hi Dhanyashree,

We are sorry to hear about your experience. Kindly help us with your contact and transaction details here: https://razorpay.com/support/#request and we will get back to you with an update on the same at the earliest.

Thanks and Regards,
Team Razorpay

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Address: MOHANBATI, NETAJIPALLY, Uttar Dinajpur, West Bengal, 733134

Sir,
On[protected], i try to book a ticket from puri to howrah from my irctc user id subhamoy81, but unexpectedly the booking transaction was failed and failed transaction id [protected] generated. Rs.1280.15 has been debited from my bank account. But till today rs. 1280.15 not refunded (Credited) in my bank account for said failed transaction.
Please take necessary step for refund my failed transaction amount in my bank account as early as possible.

With regards
Subhamoy som
Irctc user id : subhamoy81
Netajipally
Raiganj-733134
Phone number - [protected]

Jan 2, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 02, 2019

Razorpay Customer Care's response Hi,

We see that the refund for the tranasction: [protected] has been successfully processed from our end on 20th Nov, 2019. You can check the status of the same here: https://razorpay.com/support/#refund. For any further queries, feel free to write to us at: https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

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Address: Nagpur, Maharashtra

I booked my railway ticket using google pay and money is deducted from the account but the ticket is not booked. Please check and initiate a refund. The ticket was booked using the official irctc app and then payment is done using gpay through razorpay. The irctc app not showing any received amount from razorpay so didn't booked ticket i request to razorpay team to look into the matter and initiate my refund.

Jan 6, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

Razorpay Customer Care's response Hi Manish,

Please write to us with your contact and transaction details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

Dec 03, 2019

Updated by manish@03 these pics are related to my transaction.

Verified Support

Dec 06, 2019

Razorpay Customer Care's response Hi Manish,

We see that a refund: rfnd_Do2zaDY2NzbtBx of amount: â‚¹ 177.70 has been successfully processed on 4th Dec 2019. You can check the status of the same here: https://razorpay.com/support/#refund. Feel free to write to us at: https://razorpay.com/support/#request for any further queries and we'll be happy to assist you.

Thanks and Regards,
Team Razorpay

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P

Punithalaksh Punithalaksh

from Delhi, Delhi

Dec 3, 2019

I paid the loan front app loan but still I didn't get receive email

Reply

Punithalaksh Punithalaksh's reply, Nov 30, 2019

Please let me know what happen to my loan amount

Razorpay Customer Care's response, Dec 5, 2019

Verified Support

Hey Punithalaksh,

We checked and see that the transaction pay_Dm7MqQ9AZ1dmvZ has been processed successfully from our end. You can track the status of your payment here https://tinyurl.com/y56wj6dx. Do feel free to raise a request with us over https://razorpay.com/support/#request for any further queries, we would be happy to assist:)
Thanks & regards,

Team Razorpay

A

anuj 2588

from Kolkata, West Bengal

Dec 4, 2019

I had booked my tickets on 24 Nov 2019.money deducted but it shows pending from bank end.upi transaction Id is[protected]. Please help on this matter.

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Razorpay Customer Care's response, Dec 5, 2019

Verified Support

Hi Anuj,

We see that a refund: rfnd_DkbL20Wva4gF6Q of amount:â‚¹572.70 has been successfully processed on 25th Nov 2019. You can check the status of the same here: https://razorpay.com/support/#refund. Feel free to write to us at https://razorpay.com/support/#request for any further queries and we'll be happy to assist you.

Thanks and Regards,
Team Razorpay

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Address: 8, 1st floor, Jay Ambe Society, Nr. Makkai Bridge, Adajan, Surat, Gujarat, 395001

I have booked railway ticket on irctc. No ticket booked and payment also deducted. It's pathetic service. Even they dont care about refund payment.

My transaction id is [protected] which is done on 26th november 2019. Please give me solution for the same. I would never advice to go with razorpay for any kind of financial transactions. They don't even bother for failed transactions.

Dec 29, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2019

Razorpay Customer Care's response Hi Kaushik,

We see that the IRCTC transaction: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund. For any further queries, feel free to write to us at: https://razorpay.com/support/#request

Thanks and Regards,
Team Razorpay

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Fazil Hamza

from Delhi, Delhi

Dec 3, 2019

I had tried to book ticket via irctc app 2 times on 24th nov 2019, money deducted 2 times (148 each time) from my account and ticket was not booked and it was a failed transaction.

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Razorpay Customer Care's response, Dec 5, 2019

Verified Support

Hi,

We see that the refund for the transaction: 100002155807119 and 100002155876169 have been successfully processed from our end. However, the transaction: 100002155696854 is an unsuccessful transaction. You can check the status of the same here: https://razorpay.com/support/#refund. For any further queries, feel free to write to us at https://razorpay.com/support/#request

Thanks and Regards,
Team Razorpay

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We most recently realized that the amount paid via razorpay was refunded to the customer as it did not capture automatically (It was supposed to be captured manually within 7days from the date of order). This was due to a technical error from the payment gateway & nothing relating to our platform. Still the money was refunded, with a lot of transactions, its practically not possible to keep checking the payment log and see if we need to capture any payment.

Razorpay is the worst payment gateway platform and we highly condone the service. Do not use it.

Dec 31, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2019

Razorpay Customer Care's response Hi Aniket,

We are sorry to hear about your experience. Kindly help us with your contact details and the MID for your merchant account here: https://razorpay.com/support/#request and we will get in touch with you regarding this issue at the earliest.

Thanks & Regards,
Team Razorpay

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