Razorpay Complaints & Reviews

Address: #402,Nigam Regency,1st cross,Kaggadasapur,Bangalore-560093, Bangalore, Karnataka, 560093

Name - shradha subbaiah
There was an unauthorized transaction through my debit card of icici for rs. 8996.00. Dated 17.2.2020
This transaction is not done by me.
Please look into it and refund back the amount immediately.
Txn ref[protected].
I also would bring to your notice that i do not have any account registered with your site untill this transaction was done.
Please resolve at the earliest.

Mar 21, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2020

Razorpay Customer Care's response Hi Shardha,

Thank you for your time on call. As discussed, we are actively working on your request. Please do expect an update on the on-going email thread with the ticket ref: 2127109 at the earliest. Appreciate your patience in the interim.

Thanks & Regards,
Team Razorpay

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S

Snehil Chourasia

Feb 20, 2020

Sir my airtel payment not refund after 7 working days payment details added so plz solve my pbm.

Reply

Razorpay Customer Care's response, Feb 21, 2020

Verified Support

Hi Snehil,

We are sorry to hear this, kindly raise a request with your transaction and contact details here https://razorpay.com/support/#request so that we can check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

S

Shailesh Parsi

Mar 3, 2020

I've made the rbl credit card payment on
28/02/2020 from my pune people cooperative bank but the payment is not credited to my credit card account.

Reply

Razorpay Customer Care's response, Mar 5, 2020

Verified Support

Hi Shailesh,

We are sorry to hear about your experience. Please share your transaction details with your contact details here https://razorpay.com/support/#request and we will get back at the earliest.

Thanks & Regards
Team Razorpay

R

rajesh subudhi

Mar 3, 2020

Hii team,

Today l have paid off a payment through your payment gateway to kudos finance and Investments Pvt ltd and his upi id-kudos.[protected]@hdfcbank on 2.00p.m Rs3305/- but money is deducted and not updated.how can I get the money refunded, please look at this matter and solve my problem as soon as possible

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V

vinaychy

from Kovilpatti, Tamil Nadu

Mar 3, 2020

I have made payment to SBI MUTUAL VIDE transation no. RSBI[protected]IGAIDYKPR8 dated 24/02/2020 amounting Rs.15000/- from my sbi a/c no. [protected] . The said amount nether credited to my SBI mutual fund nor refunded in my bank account.

Reply

Razorpay Customer Care's response, Mar 5, 2020

Verified Support

Hi Vinay,

We are sorry to hear about this. Kindly share the transaction details in the description of the ticket form along with your contact details over here https://razorpay.com/support/#request so that we can investigate and assist with your query at the earliest.
_PS: The Razorpay payment ID is not mandatory, you can provide us with your bank account statement or the debit reference._

Thanks & Regards
Team Razorpay

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201310

I made a transaction to banggood, the transaction need to take place via razorpay. My UPI transaction was successfully credited to razorpay account but razorpay didn't transferred that amount to razorpay account. My order didn't get placed.
I am continuously complaining regarding this issue to banggood as well as razorpay. Razorpay didn't respond to my complaint. I have filed complaint around 6 times on razorpay support, but they never respond back.
I have confirmed my bank they said the transaction was successfully sent to razorpay.
I am attaching bank statement below.

Mar 16, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2020

Razorpay Customer Care's response Hi Pawan,

Sincere apologies for the inconvenience caused. We have escalated this to our concerned team and are actively working on the same. Please do expect an update on the email thread with the ticket ref: 1770737 at the earliest.

Thanks and Regards,
Team Razorpay

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S

Sushil Nagendra Pandey

Feb 14, 2020

I booked irctc ticket from razorpay but amount has been deducted from my account but ticket was not booked please refund my money as soon as possible

Reply

Razorpay Customer Care's response, Feb 15, 2020

Verified Support

Hi Sushil,

Please raise a request with your transaction details here https://razorpay.com/support/#request so we can check and assist you with the same.

Thanks & regards,
Team Razorpay

M

munish Kumar shrivastava

Feb 25, 2020

Dear sit transection id[protected] and ferund id rfnd_egaukfcdpiiuym

Reply

Razorpay Customer Care's response, Feb 26, 2020

Verified Support

Hi,

Thank you for your time on call. As discussed, we have updated the status of your request on the email with the ticket ref: 2200418. Do write back to us on the same thread with the for further assistance, we will be glad to help you out.

Thanks & regards,
Team Razorpay

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Address: 201301

Ticket number 2003108,
I complaint that some one take payment from me through rozapay payment gateway however they did the same in fradulent .

Payment was done to SMC services Madhubani on 25th and 30th January.
From my SBI and RBL bank account.

Now they people not responding my call and SMC services also not helping me to give any time.kindly help to provide merchant details

Mar 13, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2020

Razorpay Customer Care's response Hey Kartika,

Thank you for your time on call. Our team has reverted to you regarding your concern over the ticket with ref number 2003108. Do feel free to write back to us over the same thread for any further queries, we would be happy to assist you.

Thanks and regards,
Team Razorpay

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N

NIKHITA SUNNY

Feb 14, 2020

I tried to book tickets via irctc on 19 February 2020via via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.will I get my refund? And within how many days

Reply

Razorpay Customer Care's response, Feb 15, 2020

Verified Support

Hey Nikhita,

We checked our logs and see that a refund rfnd_EGbUx9YGXp325V has been processed successfully against your transaction and the same will be credited to your account within 5-7 working days. You can also track the status of your payment here https://razorpay.com/support/#refund.

Thanks & regards,
Team Razorpay

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I had booked an irctc ticket of amount 1510.09 booking transaction id [protected] on 30- jan-20. The amount has been debited from my account and there is no confirmation for ticket. Please check at your end whether the money has been processed for my ticket or not as i'm unable to book another without confirmation of the same.

Kindly check and revert at the earliest.

Mar 3, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 01, 2020

Razorpay Customer Care's response Hi,

We are sorry to hear about your experience. Please share your transaction details with your contact details here https://razorpay.com/support/#request and we will get back at the earliest.

Thanks & Regards
Team Razorpay

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S

SSohan099

from Dirba, Punjab

Feb 24, 2020

Dear
today i m goto cash repayment 3000 by netbankng by central bank of india
payment detect my bank account .but not update goto cash loan app
my loan id -Gt[protected]
register mobile -[protected]
goto cash phone no-91-[protected]
mail id [protected]@gotocash.in

Reply

Razorpay Customer Care's response, Feb 26, 2020

Verified Support

Hi Sohan,

Thank you for your time on call. As discussed, we have escalated this to our concerned team and are actively working on the same. Please do expect an update on the email thread with the ticket ref:2156369 at the earliest.

Thanks & regards,
Team Razorpay

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Address: samarth bunglow lane no6, erandwane pune411004, 411004

Hello
I was registered for msme registration, your charges rs 1000 but no any receipt i have received and those payments are double time deducted in my bank account.. So i request you please refund my payment. Please revert back as soon as possible. And msme registratio copy details please send us on rn. [protected]@gmail.com. Address - erandwane pune 411004

Mar 1, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2020

Razorpay Customer Care's response Hi,

We are sorry to hear about your experience. Please share your transaction details with your contact details here https://razorpay.com/support/#request and we will get back at the earliest.

Thanks & Regards,
Team Razorpay

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A

Arun Manjhi

Feb 14, 2020

My Dear Sir, maidem
main 11 February ko
Ts 499 ka payment kiya tha
jo abhi tak mere account me Amount aya nhi hai iska screen shot mai upload kr diya hun
please help me

Thank you

Reply

Razorpay Customer Care's response, Feb 15, 2020

Verified Support

Hey Arun,

We checked our logs and see that your transaction pay_EFJgAv9k3gQJbQ has been processed successfully towards the merchant. Kindly reach out to the merchant for further queries regarding the same. You can also check the status of your transaction here https://razorpay.com/support/#refund.

Thanks & regards,
Team Razorpay

S

Sheensomehow

Feb 14, 2020

I was making a payment through nykaa of rs782 but the amount has been deducted but the order didn't get placed ..the OTP generated was through razorpay sft Pvt Ltd.. initiate my refund as soon as possible. This has happened to me for the first time..dissapountef

Reply

Razorpay Customer Care's response, Feb 15, 2020

Verified Support

Hi,

Please raise a request with your transaction details here https://razorpay.com/support/#request so we can check and assist you with the same.

Thanks & regards,
Team Razorpay

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Address: At salai, 441101

Actually i payment on razor gold by using paytm upi 166+166+166 3 times to reolad razor gold on 7 jaunrary 2020 transaction succesful for gt arcade but didn't reload in my razor gold account
I got an email from razor gold for refund process but 18 days has been gone and refund didot receive in my bank account please help me
Ticket number 1749160

Mar 1, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 30, 2020

Razorpay Customer Care's response Hi Yogesh,

Thank you for your time on call. As discussed, we have escalated this to our concerned team and are actively working on the same. Please do expect an update on the email thread with the ticket ref: 1749160 at the earliest.

Thanks and Regards,
Team Razorpay

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I am awaiting two refunds of 305 inr listed below:

Rfnd_e1vtniiulqgtho
Rfnd_e1vrmtol9aldwy

Both refunds are dated jan 7, 2020 however both refunds have subsequently been delayed. I have raised several tickets (Complaints) but either had no response or a generic response saying you are looking into it.

This has been almost 15 business days and all you help sections state refunds are paid in 5-10 business days.

Best,
Josh

Mar 8, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2020

Razorpay Customer Care's response Hi,

Thank you for your time on call. As discussed, we have escalated this to our concerned team and are actively working on the same. Please do expect an update on the email thread with the ticket ref: 1883231 at the earliest.

Thanks and Regards,
Team Razorpay

Feb 04, 2020

Updated by 834039150129532012432 Hi, thanks for the call but you still haven't refunded the money. Are you going to?

It seems like it should be a fairly simple process. Surely you can at least put a timeframe on this?

Verified Support

Feb 06, 2020

Razorpay Customer Care's response Hi,

We have updated the status of your request on the mail with the ticket ref: 1810544. Feel free to write back to us on the same email thread for further queries, we will be glad to help you out.

Thanks & Regards,
Team Razorpay

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I booked train tickets 2 times via irctc on jan 5, 2020 through googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed nothing about my booking. The money was not refunded to my account.

Upi transaction id:[protected]
To: razorpay. [protected]@hdfcbank
From: sivan t (Standard chartered)
Google transaction id:cicagkcunpt2bg
Amount: 1436.80

Upi transaction id:[protected]
To: razorpay. [protected]@hdfcbank
From: sivan t (Standard chartered)
Google transaction id:cicagkcunorteq
Amount: 401.80

Jan 28, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

Razorpay Customer Care's response Hi,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

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I try to order a pizza from pizza hut so money is deducted from my account but the order is not placed so raise a request to razorpay but nothing is happening.
Date of money detected: 6th jan 2020 9:15 pm
Refund initiation date: 9th jan 2020 9:21 pm
I attached some screen shoot and transaction id so please help me to get my money back

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

Razorpay Customer Care's response Hi Ajit,

Thank you for your time on call. As discussed, we have escalated this to our concerned team and are actively working on the same. Please do expect an update on the email thread with the ticket ref: 1742761 at the earliest.

Thanks and Regards,
Team Razorpay

Jan 27, 2020

Updated by Ajitsamota Hi
Still, didn't get any response from the Razorpay.

Verified Support

Jan 28, 2020

Razorpay Customer Care's response Hi Ajit,

We have updated the status of your request on the email thread with the ticket ref: 1742761. Do write back to us on the on-going email thread for further queries, we would be glad to assist you.

Thanks and Regards,
Team Razorpay

Jan 31, 2020

Updated by Ajitsamota Hi
Still, you are not able to resolve my issue its almost 1 month. If this your service then sorry but you don't have a good service a customer is a westing our time to raise the multiple requests but you guys are never taking it seriously.
You said to me that your refund will definitely be done on Wednesday but its Friday today and nothing is happening.
You have to take care of you customers if your not able to provide the satisfaction of the customer then what is your purpose.
same on this type of the service.
you west my 1 month

Verified Support

Aug 21, 2020

Razorpay Customer Care's response Hey Ajit,

Apologies for the delay in response. We hope the issue has been resolved, in case of further queries, kindly write to us on the same email thread. We will get back to you regarding the same at the earliest.

Regards,
Team Razorpay

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Pizza Hut India Customer Care

from Bengaluru, Karnataka

Jan 24, 2020

Dear Ajit,

We are sorry to hear this. We would request you to please DM us your email id, store details via given below link so that we can look into this.

Link: https://bit.ly/2TPmesE

Regards,
Team Pizza Hut

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I placed an order and paid via razorpay. Only prepaid orders were available, and very long delivery period for all orders were available! I ordered garments for total of rs. 554! No delivery! The payment was made to a merchant name lady clothe.
Ordered on 30 dec 2019.
Order no. #29160
*the website antgirlcollection.com doesn't exist anymore.*
[protected]@antgirlcollection.com email id doesn't exist!
Paid through upi id: [protected]@icici
Transaction id: pay_dyvtuks1us9a2q
I hope that the culprits can be tracked down through the upi id linked to the bank account.
I would like as quick an action as possible into this and justice for the consumers.

Jan 27, 2020

Complaint marked as Resolved

Money refunded by razorpay.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2020

Razorpay Customer Care's response Hi Kalyani,

Thank you for your time on call. As discussed, we have escalated this to our concerned team and are actively working on the same. Please do expect an update on the email thread with the ticket ref: 1866755 at the earliest.

Thanks and Regards,
Team Razorpay

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B

Bhuvanesh9819

Jan 21, 2020

Hi sir, i have taken loan from loanfront app,
I have been pay the loan amount yesterday through Razorpay link to the loan front,
The app still showing repay the amount, but my money was debited from my account, please kindly solve this problem and reverse my money to the bank account...

Reply

Razorpay Customer Care's response, Jan 22, 2020

Verified Support

Hi,

We are sorry to hear about this. Kindly share the transaction details in the description of the ticket form along with your contact details over here https://razorpay.com/support/#request so that we can investigate and assist with your query at the earliest.

_PS: The Razorpay payment ID is not mandatory, you can provide us with your bank account statement or the debit reference._
Hi,
We are sorry to hear about this. Kindly share the transaction details in the description of the ticket form along with your contact details over here https://razorpay.com/support/#request so that we can investigate and assist with your query at the earliest.
_PS: The Razorpay payment ID is not mandatory, you can provide us with your bank account statement or the debit reference._
Thanks & Regards
Team Razorpay

Thanks & Regards
Team Razorpay

N

Noushida Babi

Jan 21, 2020

My money 320Rs was paid for online shopping app Ant Girl Collection via Razorpay . I came to know it is a fraud app . I need a refund of my money soon .
I request Razorpay to give my refund soon please .

Reply

Razorpay Customer Care's response, Jan 22, 2020

Verified Support

Hi,

Thank you for your time on call. As discussed, we are having this checked with the merchant and will keep you updated on the ongoing mail thread with Ref: 1858263. Highly appreciate your patience and understanding in this matter.

Thanks & Regards
Team Razorpay

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Address: Anugraha, Chakrapani Lane, Near shari bus stop, Eroor, Tripunithura, Ernakulam, Kerala, 682306

I am remitted rs. 2877 on 02/12/2019 to ola cab vide ref. Id 56814332, through online banking
But they are debited again rs. 1485 dtd. 02/12/2019 vide ref. Id 56814689 and rs. 3713 dtd. 03/12/2019 vide ref id 56878428.

They are debited excess amount of rs. 5198 from my account. Please refund the above amount.

I am already submitted a complaint on december but my complaint is not solved

Kindly do the needful

Jan 15, 2020

Complaint marked as Resolved

I am remitted rs. 2877 on 02/12/2019 to ola cab vide ref. Id 56814332, through online banking They are again debited rs. 1485 dtd. 02/12/2019 vide ref. Id 56814689 and rs. 3713 dtd. 03/12/2019 vide ref id 56878428. They are debited excess amount of rs. 5198 from my account. Kindly do the needful

Razorpay customer support has been notified about the posted complaint.

Jan 16, 2020

Updated by shylaja sathish I am remitted rs. 2877 on 02/12/2019 to ola cab vide ref. Id 56814332, through online banking
They are again debited rs. 1485 dtd. 02/12/2019 vide ref. Id 56814689 and rs. 3713 dtd. 03/12/2019 vide ref id 56878428.
They are debited excess amount of rs. 5198 from my account.

My complaint is not solved . Please do the needful

Verified Support

Jan 16, 2020

Razorpay Customer Care's response Hi,

Please provide us with the transaction details here: https://razorpay.com/support/#request and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

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N

Noushida Babi

Jan 21, 2020

My money 320Rs was paid for online shopping app Ant Girl Collection via Razorpay . I came to know it is a fraud app . I need a refund of my money soon .
I request Razorpay to give my refund soon please .

Reply

Razorpay Customer Care's response, Jan 22, 2020

Verified Support

Hi,

Thank you for your time on call. As discussed, we are having this checked with the merchant and will keep you updated on the ongoing mail thread with Ref: 1858263. Highly appreciate your patience and understanding in this matter.

Thanks & Regards
Team Razorpay

R

Rohan S b

Jan 21, 2020

Money was not refund after 1weak of working days

Reply

Razorpay Customer Care's response, Jan 22, 2020

Verified Support

Hi Rohan,

We are sorry to hear about your experience. Please share your transaction details with your contact details here https://razorpay.com/support/#request and we will get back at the earliest.

Thanks & Regards
Team Razorpay

S

Sharath V B

Jan 28, 2020

Dear sir.
Please check below mentioned details bcz i paid 4th jan 2020 EMI. But still not received that amount. Plz verify it and plz refund as the same Account

Plz find below mentioned Accounts details

Reply

Razorpay Customer Care's response, Jan 29, 2020

Verified Support

Hi Sharath,

We see that a refund: rfnd_E0OK04999A5vC9 has been successfully processed on: 4th Jan, 2020. You can check the status of the same here: https://razorpay.com/support/#refund. Feel free to write to us at: https://razorpay.com/support/#request for any further queries and we'll be happy to assist you.

Thanks and Regards,
Team Razorpay

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Address: HOUSE NO B 39 GALI NO 09 PHASE, New Delhi, Delhi, 110094

Website: Razorpay pay

Reminder if you are not solved this issue i'm take a legal action against you

I'm very frustrated your service in your office and your team name is sonu nandi. Tejas v. Chetan. Kevin samual. Suraksha hegde.

And i will provide my transition detail so pleas solved my problem

Feb 15, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Jan 14, 2020

Updated by Akki1245 No. Response in response I'm very frustrated

Verified Support

Jan 14, 2020

Razorpay Customer Care's response Hi Akash,

Sincere apologies for the delay and the inconvenience caused. We have escalated this with our concerned team and are actively working on getting the issue resolved. Please do expect an update on the on-going email thread with the ticket ref:1573381 at the earliest.

Regards
Team Razorpay

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S

[email protected]

from Mumbai, Maharashtra

Jan 21, 2020

My account debited with 19999 rs from razorpay at midnight 3 am. I did not madke this transaction. I want my money back . Someone hacked my account it seems. I want you to take proper serious action towards them.

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Razorpay Customer Care's response, Jan 22, 2020

Verified Support

Hi,

Thank you for your time on call. As discussed, kindly share your transaction details on the ongoing mail thread with Ref:1819692 so that we can assist you on the same at the earliest.

Thanks & Regards
Team Razorpay

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Address: D 106, Maruti Enclave ,Behind Papade Vasti Tukai Tekadi Fursungi Pune., 412308., Pune, Maharashtra, 412308

I did transfer payment through upi id - [protected]@icici,
Transction id[protected].
[protected]@hdfcbank payment done on this upi id
But not get reflected to cashbean please refund to me or update to cashbean
Amount is 15024.
It was loan related transctions which has to be resolve on urgent basis, as razorpay's customer care is working for monday to friday only, i did this transction on friday 10/01/2020
Need to resolve it on urgent basis.

Feb 12, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 12, 2020

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Jan 11, 2020

Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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N

Noushida Babi

Jan 21, 2020

My money 320Rs was paid for online shopping app Ant Girl Collection via Razorpay . I came to know it is a fraud app . I need a refund of my money soon .
I request Razorpay to give my refund soon please .

Reply

Noushida Babi's reply, Jan 20, 2020

My order number is 22454 . Please refund to me

B

Bhuvanesh9819

Jan 21, 2020

Hi sir, i have taken loan from loanfront app,
I have been pay the loan amount yesterday through Razorpay link to the loan front,
The app still showing repay the amount, but my money was debited from my account, please kindly solve this problem and reverse my money to the bank account...

Reply

B

Bhuvanesh9819

Jan 21, 2020

Hi sir, i have taken loan from loanfront app,
I have been pay the loan amount yesterday through Razorpay link to the loan front,
The app still showing repay the amount, but my money was debited from my account, please kindly solve this problem and reverse my money to the bank account...

Reply

Razorpay Customer Care's response, Jan 22, 2020

Verified Support

Hi,

We are sorry to hear about this. Kindly share the transaction details in the description of the ticket form along with your contact details over here https://razorpay.com/support/#request so that we can investigate and assist with your query at the earliest.
_PS: The Razorpay payment ID is not mandatory, you can provide us with your bank account statement or the debit reference._

Thanks & Regards
Team Razorpay

N

Noushida Babi

Jan 21, 2020

My money 320Rs spend for LADY CLOTHE
via Razorpay .
I didnt get ordered product .
It was a fraud website .
I kindly request for refunding from Razorpay.

Reply

Noushida Babi's reply, Jan 19, 2020

I attach this proof to Razorpay

Razorpay Customer Care's response, Jan 22, 2020

Verified Support

Hi,

Thank you for your time on call. As discussed, we are having this checked with the merchant and will keep you updated on the ongoing mail thread with Ref: 1858263. Highly appreciate your patience and understanding in this matter.

Thanks & Regards
Team Razorpay

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Hi,
I have ordered product through 06 January 2019.
I have ordered product 2(1+1)through armaf.co.in but as amount debited upi banking as its razorpay payment id is generated
No confirmation recieved from armaf.co.in .
Following is payment id is generated whether is it succesful or failed?
1.pay_E1HIbbdY4wdffM
2.pay_E1HKMbLS8JJMC7
Kindly refund .

Feb 9, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2020

Razorpay Customer Care's response Hi,

Please provide us with the transaction details here: https://razorpay.com/support/#request and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

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Address: Mumbai City, Maharashtra, 400016

I tried booking ticket on irctc and my money was deducted but ticket is not booked. It is showing "pending from bank end".
What to do now?
When and how can i get my money back?

PNR Number :Reservation ID: [protected]
Train No./Name: 12112 / AMI CSMT EXPRESS
Ticket Type: E-ticket
From: SHEGAON (SEG)06 Apr 2020
To: C SHIVAJI MAH T (CSMT)07 Apr 2020 00:00 Hrs
Booking Date: 07 Jan 2020
Vikalp Status: No
Boarding Station: SHEGAON (SEG)
Date of Boarding: 06 Apr 2020 00:00 Hrs
Quota: GENERALClass: 2A
Ticket Charge: 1550.4
Convenience Fee: 35.4
Bank Name: State Bank of India

Feb 9, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Razorpay Customer Care's response Hi Viraja,

We are sorry to hear this, kindly write to us with your transaction details here: https://razorpay.com/support/#request and our team will assist you at the earliest.

Thanks & Regards,
Team Razorpay

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S

singh shiven

Jan 9, 2020

I booked one Samsung j8 motherboard on 26/12/2019 amount of 1559 amount deducted from my account but I still didn't got the parcel...payment id Pay_Dwk40Pdt2TD5Vk plz help me thank you

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Razorpay Customer Care's response, Jan 10, 2020

Verified Support

Hey,

We checked and see that the payment with the ID pay_Dwk4OPdt2TD5Vk is a successful transaction. You can check the status of the same here: https://bit.ly/2DSjy4T
Kindly contact the merchant for any service/refund related queries.

Thanks & Regards,
Team Razorpay

N

nidhidubey

Jan 9, 2020

I have applied for the razorpay account in the last 3-4 days but yet it is not active. The UserId through which I have requested for the account is fly2air.[protected]@gmail.com.

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Razorpay Customer Care's response, Jan 10, 2020

Verified Support

Hi,

We have updated the status of your query on the email with the ticket ref:1751415. Kindly write back to us with the requested details on the same email thread so that we can assist you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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Hi razorpay,

My irctc payment using IRCTC Rail Connect app (Razorpay payment gateway) got failed on 23/12/19, amount of Rs 412.70 got debited from bank but not received refund till today & its more than 10 working days. Below attached are evidence for same.

My Transaction id: [protected]

Kindly check & proceed refund to my default account

Jan 9, 2020

Complaint marked as Resolved

First I had raised complaint on their razorpay website but there was no proper response, then I had put this complain in Consumer Complaint forum and their they gave me proper response by mailing (their mail id: [email protected]) and generating ticket and told me to wait for 10 working days (which excludes saturday and sunday and holidays) and mentioned the last possible date of refund.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2020

Razorpay Customer Care's response Hi,

We have updated the status of your query on the ticket with the ref: 1737652. Feel free to write back to us on the same email thread for further queries, we will be glad to help you out.

Thanks and Regards,
Team Razorpay

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A

Ajay7860

Jan 13, 2020

I booked tickets from IRCTC from google play after completion of payment ticket not booked.
UPI Transaction Id is[protected]
And Google transaction ID is CICAgKCutbqTRg

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Razorpay Customer Care's response, Jan 14, 2020

Verified Support

Hi Rahul,

We see that a refund: rfnd_E1z7zYxvxZujrw of amount: â‚¹1, 563.60 has been successfully processed on:8th Jan, 2020. You will receive the refunds credit in your account within 7-10 working days from the date of refund. Feel free to write to us at: https://razorpay.com/support/#request for any further queries and we'll be happy to assist you.

Thanks and Regards,
Team Razorpay

Razorpay Customer Care's response, Jan 14, 2020

Verified Support

Hi Rahul,

We see that a refund: rfnd_E1z7zYxvxZujrw of amount: â‚¹1, 563.60 has been successfully processed on:8th Jan, 2020. You will receive the refunds credit in your account within 7-10 working days from the date of refund. Feel free to write to us at: https://razorpay.com/support/#request for any further queries and we'll be happy to assist you.

Thanks and Regards,
Team Razorpay

N

Nandita@123

Dec 17, 2020

I just purchased a product worth 799 from an website called vajica.com, where i made my payment using my debit card and then my money got deducted directly from my card via razor pay but after i made my payment the website got crashed and my order didn't even got confirmed. Also i Heard that it happened to many and some of them even got their money back. Now i want to know to get the refund of my money.
I'm sharing below some of the screenshot of my money deduction.

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Address: Bellary, Karnataka

Dear rozerpay team,
Last year available a website timesnaukri.com are doing fraud for job consultancy and then closed her website.
Now their so called representative is called from no. [protected] and they said agreed for refund of 30000.00 inr and sending me a link from the mail [protected]@gmail.com for payment, then i realized again to they doing fraud so i transferred my amont to another bank they proceed the link and transection got failed.
So please do needful action because your name as using for doing fraud.

Feb 7, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2020

Razorpay Customer Care's response Hi,

Thank you for bringing this to our attention. We are having this checked at our end. If you have made a payment against such request, kindly write to us with your transaction details here: https://razorpay.com/support/#request and our team will assist you at the earliest.

Regards,
Team Razorpay

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Address: Ground& 1st floor, SJR Cyber, laskar,hosur road, Bangalore, 560030

I was paying rent for nestaway through EMI option from early salary app, EMI was dedecte 16, 000. but payment was not successful. Refund has initiated from Razorpay, but till now i have not recieved the amount. i have raised many queries against them, but no response from razorpay till now i have not recived the amount.. simply paying amount of 16, 000 as EMI for Early Salaryfrom December month. Pleas do the needful. Ticket number i have raised in Razorpay are : #1415779

Razorpay customer support has been notified about the posted complaint.

Jan 03, 2020

Updated by Anushabk what is this? still i have not got response.

Jan 03, 2020

Updated by Anushabk He guys,

Are you getting any call from number[protected]? he is asking me all the password of my bank account? is this true for fraud? please confirm.

Jan 04, 2020

Updated by Anushabk still i have not got any response, very bad

Verified Support

Jan 07, 2020

Razorpay Customer Care's response Hi Anusha,

We are sorry to hear about your experience. We have escalated this with the concerned team and are currently working on your request. Please do expect an update on the on-going email thread with the ticket ref: 1415779 at the earliest. Your patience is highly appreciated in the interim.

Thanks & Regards
Team Razorpay

Jan 07, 2020

Updated by Anushabk its been more than 2 months and almost daily i am sending an email, i never expected this from you people, its not a small amount, 16, 000.. i feel very scared to use Razorpay, even my friends as well now after hearing my query.

Jan 09, 2020

Updated by Anushabk Dear Consumer complaints forum, i strongly trusted you and i will get refund back, but Razorpay people not taking any action. Please help, i am going to loose 16, 000 amount, its not at all small amount for me. They are not taking any action, simply they will send an email that we are looking your issue in higher priority and get back to you soon. But they will never come back, never do anything.

Jan 09, 2020

Updated by Anushabk please reply

Verified Support

Jan 11, 2020

Razorpay Customer Care's response Hi Anusha,

We have updated the status of your concern on the ticket with the ref: 1415779 and will keep you updated on the same email thread regarding the transaction. Highly appreciate your patience in the interim.

Thanks & Regards
Team Razorpay

Jan 14, 2020

Updated by Anushabk What is the solution?

Its been almost 3 months, More than 20 follow up emails i have sent, only reply i will get you from people is this "We are constantly in touch with our banking partners regarding the transaction, please allow some time here as this is dependent on the partnered banks and the exact ETA is not shared for the same from their end. However we are continuously following up on this case, kindly expect a revert the moment we get an update from the banks."

aren't you shame ? Why are you people eating poor people money? Very worst Razorpay. thuuuuuu...

Jan 14, 2020

Updated by Anushabk Its not small amount for me, 16000 got deducted through Early SalaryApp as EMI and payment option as RazorPay. Still i have not recovered the money? who will give that money back?

Jan 17, 2020

Updated by Anushabk You people will give my money back or not tell me... i dont want to hear any drama that we are checking with bank partner... i fed up of hearing this... if your own money had gone like this you people would have try to get back as soon as possible...you are not caring poor people money, how much 16, 0000 important for us i only knew.. My one month money it is...
i will pray god that this Razorpay company will destroy soon in coming years without profit.. you people have eaten my money... i had struggled a lot... your company should destroy soon.

Jan 20, 2020

Updated by Anushabk is there any update?

Verified Support

Jan 20, 2020

Razorpay Customer Care's response Hi Anusha,

We understand that there has been a significant delay and we have already escalated the issue. Kindly expect an update on the on-going email thread with the ticket with ID 1415779 at the earliest.
Your patience is highly appreciated.

Thanks and Regards,
Team Razorpay

Jan 20, 2020

Updated by Anushabk Every time i am getting the same reply from past one month, just tell me whether i am going to get my money or not

Jan 23, 2020

Updated by Anushabk my problem has not resolved... what the hell is this Razorpay?

Jan 27, 2020

Updated by Anushabk what is the status?

Feb 03, 2020

Updated by Anushabk what the hell? just tell me whether you guys will refund my money or not? this is too much disgusting... i will not leave you Razorpay... I already filed complaints against police.. Police people told me to wait till January end since it's online transactions it may take time, but you guys are not bothered only, every time same reply we are checking with bank and no reply after that... let Police only take the action on you guys...let me meet Adugodi Corporator Manjula mam and i will tell how my 16, 000 money has gone and how much Razorpay is playing and irresponsible with me...Definitely she will do something i am sure, , , , being alone in Bangalore that money is more importnat for me, i am not going to leave this Razorpay.

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Address: Punjabi colony nagina, Near station road, Bijnor, Uttar Pradesh, 246762

Dear Customer,
Mandate reference No: xxxxxxxxxxxxxxxxxxx issued to Razorpay software pv with value INR 5, 000.00 and frequency As and when presented is received today for processing. For any discrepancy with mandate, please call [protected].
Can you please check why it is been said that INR 5000 will be debited from my account
This message has been send to me on 31/12/2019.

Feb 7, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 07, 2020

Razorpay Customer Care's response Hi Vaibhav,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request along with your contact details. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

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Address: 560013

Name - nagaraj k
There was an unauthorized transaction through my debit card of sbi for rs. 3521.00. Dated 31.12.2019
This transaction is not done by me.
Please look into it and refund back the amount immediately.
Txn ref[protected].
I also would bring to your notice that i do not have any account registered with your site untill this transaction was done.
Please resolve at the earliest.

Dec 31, 2019

Complaint marked as Resolved

There was call from the below mentioned number. 8726679366 There was no disclosure of the name. They said they are calling from SBI Cards and all my debit card details were available with them. They said it's a confirmation call and rechecked all the details of the card. When the call got disconnected there was a sms of debit confirmation received on my mobile.

Razorpay customer support has been notified about the posted complaint.

Dec 31, 2019

Updated by Nagarj k Dec 31, 2019
There was call from the below mentioned number.
[protected]
There was no disclosure of the name.
They said they are calling from SBI Cards and all my debit card details were available with them.
They said it's a confirmation call and rechecked all the details of the card.
When the call got disconnected there was a sms of debit confirmation received on my mobile.
Please refund the amount.

Dec 31, 2019

Updated by Nagarj k Please look into it and refund back at the earliest.

Verified Support

Jan 01, 2020

Razorpay Customer Care's response Hi Nagaraj,

We have received your request and are currently working on the same. Please do expect an update on the on-going email thread with the ref: 1682803 at the earliest.
Highly appreciate your patience in the interim.

Thanks & Regards,
Team Razorpay

Jan 06, 2020

Updated by Nagarj k Please update the status of my complaint.

Verified Support

Jan 09, 2020

Razorpay Customer Care's response Hi Nagaraj,

Thank you for your time on call. As discussed, kindly revert on the email thread with the ticket reference number: 1682803 with the requested details so that we can assist you with the further course of action.

Thanks and Regards,
Team Razorpay

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K

Kavidha

from Chennai, Tamil Nadu

Jan 3, 2020

As I tried transaction of amount â‚¹200.42/- to medlife on 17/12/19 for the purchase of medicine but they didn't receive it. The transaction reference number is RSB[protected]GAHRLKLN2. The transition was found incomplete.
Kindly do the needful.
Regards

Reply

Razorpay Customer Care's response, Jan 7, 2020

Verified Support

Hi Kavidha,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

S

sagar R Rao

from Bengaluru, Karnataka

Jan 6, 2020

I have placed order of rs 1287.22 in banggood my order number is 78655522 . I have made the payment through upi payment was done . but I didn't get any response regarding payment . and when I check, it was showing pending for the payment but amount got deducted from my account. I have included a screenshot of payment proof

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Razorpay Customer Care's response, Jan 7, 2020

Verified Support

Hi Sagar,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

M

M rajeswari

from Chennai, Tamil Nadu

Jan 6, 2020

Please refund my money because my electricity bill was not updated till. Last date also over still not updated so please refund my money.

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M rajeswari's reply, Dec 23, 2019

Refund my money because my electricity bill was not updated till now

Razorpay Customer Care's response, Jan 7, 2020

Verified Support

Hi Rajeswari,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

Razorpay Complaints & Reviews

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Razorpay reviews & complaints page 139

here was an unauthorized transaction through my debit card of icici for rs. 8996.00. dated 17.2.2020

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money deducted from my account and wasn't credited to banggood account.

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not received proper information

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transaction status as pending from bank

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regarding payment

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refund issue

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refund

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irctc ticket not booked amount debited through google pay

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Refund us initiated but didn't get money

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fraudulent dealer: antgirlcollection.com

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excess money debited from my account

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ticket I'd 1573381 issue are not solved

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payment deducted from account but not received to concern account

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money debited but ticket not booked

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irctc payment using razorpay failed, money deducted but refund not received

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fraud

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Refund money i have not got it and razorpay not taking any actions

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message regarding the debit of inr 5000

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unauthorized debit using debit card details

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