Claimed

Razorpay Complaints & Reviews

2.8
Updated: Apr 4, 2026
Complaints 3556
Resolved
1904
Unresolved
1652
Contacts

File a complaint to Razorpay

Having problems with Razorpay?

File a complaint and get it resolved by Razorpay customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Razorpay reviews & complaints page 15

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
vfordeepak
Jul 16, 2022
Report
Copy

Amount 2954 us debited from my account, however the fund is reached the payee account. Reference number[protected]

Pls refund my money
Razorpay customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    G
    Gaurav Gupta
    from Srinagar, Jammu and Kashmir
    Jul 15, 2022
    Report
    Copy

    Hi,
    I recently purchased a Jio phone from the website https://ekaks.com/
    They are using your gateway to process the transactions,
    However, after getting the money from me (attached screenshot) they have neither sent any confirmation mail, responded to my mails and there phone number is NOT working,
    Please get my money refunded, and BLOCK their access to your payment gateway,
    Regards
    Dr Gaurav Gupta
    [protected]
    Razorpay customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      Khli01
      Jul 15, 2022
      Report
      Copy

      Please refund my money 2900 immediately.my account had suspend then why they hold my settlement, please refund my amount.
      AC no.-[protected]
      Ifsc-KKBK0001757
      Razorpay customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Riyatt
        Jul 15, 2022
        Report
        Copy

        There has been 3 fraudulent transaction back to back on my card. Out of which two was via Razor pay and one was via PayTM. I immediately blocked the card once I saw series of messages. However after i did this, i am getting rape threats from this number[protected]. I do not know what to do but till yesterday evening i received continuous WhatsApp calls
        Razorpay customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          Dr. Shivani Singh
          Jul 7, 2022
          Report
          Copy

          I was making a payment of Rs. 15, 000/- to my mother using gpay which is linked to my sbi account but the payment went to "airtel" instead. this took place on 7th july 2022 at 3:14pm. the transaction id is :[protected]. the gateway used by the fraudulent recepient was razorpay. the upi id of the reciepient is "[protected]@mairtel"
          I want a full refund of my money which was wrongly transferred.
          kindly look into it and do the needful at the earliest
          Razorpay customer support has been notified about the posted complaint.
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            kamlesh kamaliya
            Jul 6, 2022
            Report
            Copy

            Address: Ahmedabad

            Ref no.[protected]

            Amount:_ 2406

            Where amount debit
            Razorpay customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              PRINCE GOYAL MM
              Jul 5, 2022
              Report
              Copy

              One person name Ritik Sharma and his mobile no. [protected] call me for sale and purchase of material with his firm and told me to make a payment to my account and i will be sent to you your material once a amount will received to me. i send him the total amount which he want i.e. Rs. 12000/- & Rs. 4400/- vide UPI Ref. No.[protected] &[protected] through razorpay.
              Pls help to recover the amount which has been send through razorpay I have not received the till date.
              i am totally hopeless from all the side to recover my amount now the last option to receive my payment from that cheated person is your goodself.
              Thanking you
              yours faithfully

              PRINCE KUMAR GOYAL
              MOBILE NO. [protected]
              Razorpay customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                S
                shivpreet
                Jun 27, 2022
                Report
                Copy

                An amount of Rs 18000 was transferred from my bank account, when I contacted my bak staff they told me that the amount was sent to razorpay i further tried to contact them but their number is not under usage and i am unable to contact them.
                My bank and the cyber crime department is also working on this, please help me someone this money was for my basic needs and being a student it is very hard for me.
                Please help me
                Razorpay customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  ANWAY MUKHERJEE
                  Jun 24, 2022
                  Report
                  Copy

                  Kindly note that I have made a payment of Rs 5017.7 as NPS contribution via razor pay, opting gpay upi. The fund got debited fro bank account. However when returned to nps page, razorpay showed transaction failed. Either credit the amount to NPS account or credit back to bank account.
                  Razorpay customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    sunakshi vig
                    Jun 24, 2022
                    Report
                    Copy

                    Automatic withdrawal fraud taken place in by bank account..with information as ach/razorpay
                    Razorpay customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      rashmi1221
                      Jun 23, 2022
                      Report
                      Copy

                      SIP amount for June was auto debited on 20th June 2022 (transaction ID : ACH/RAZORPAY/[protected]. However, yesterday (22nd June 2022) my account was auto-debited with INR 10, 000. The transaction ID for the same is ACH/RAZORPAY/[protected]. The bank confirms that the merchant is RAZORPAY software pvt ltd.
                      Razorpay customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        P Sudhir Rao
                        Jun 22, 2022
                        Report
                        Copy

                        As I tried to add money to Airtel wallet via Amazon pay of ₹1017. But the money didn't added to wallet as the money has been debited from account. Please solve this issue.
                        The payment gateway is Razorpay
                        I will share the screenshot
                        Razorpay customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          G
                          Gopal KP
                          from Bengaluru, Karnataka
                          Jun 16, 2022
                          Report
                          Copy

                          Dear sir/madam,

                          I have placed an order of a product from https://royaloakindia.com on 07 June 2022 of Rs.13999.52 using Gpay by scanning the QR code from the website's payment gateway and the Payment gateway was Razorpay, the amount was debited successfully from the bank but the order didn't get placed.

                          I have reached out to royaloakindia customer care multiple times, they claim that they haven't received the payment and hence the order is not confirmed.

                          Kindly look into the issue and refund the amount as soon as possible.

                          Waiting for your reply.

                          UPI Transaction ID:[protected]

                          Google Transaction ID: CICAg0CnxYCtYg

                          Amount: 13999.52

                          Regards,

                          Gopal Krishna
                          Razorpay customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            C
                            Chelliah Jayaseelan
                            Jun 16, 2022
                            Report
                            Copy

                            Address: GHV MEDICAL ANCHOR PRIVATE LIMITED is 3rd Floor, Capital Cyberscape Ullahwas, Sector-59, Gurgaon Gurgaon Haryana - 122102 India.

                            I ordered a weighing machine by sending a sum of Rs.999/- to GHV MEDICAL ANCHOR PRIVATE LIMITED through Razor pay. I have not received the order since 08/06/22 inspite of two e mails to [protected]@gmail.com one on 15/06/22 and 16/6/22. Razor pay washes her hands by saying contact the supplier without giving proper e mail, contact address etc. What to do as there is no response from the supplier.Track payments
                            Showing results for pay_JeoqgSptGiCNVk
                            Payment was successfully settled to the Merchant
                            Your payment of ₹ 999 made towards GHV MEDICAL ANCHOR PRIVATE LIMITED has been successful. We request you to contact GHV MEDICAL ANCHOR PRIVATE LIMITED for any update on the service or to initiate a refund in case the service/goods were not delivered
                            Reach out to GHV MEDICAL ANCHOR PRIVATE LIMITED Support
                            Contact GHV MEDICAL ANCHOR PRIVATE LIMITED support for any update on the service/goods.
                            Payment Details
                            Hidekeyboard_arrow_down
                            Payment Id
                            pay_JeoqgSptGiCNVk
                            Date of Payment
                            Jun 8, 2022 ; 6:58am
                            Payment Amount
                            ₹999
                            Still have a query? Contact Support
                            Track another payment
                            Awaiting a response to an earlier query? Track Existing Query
                            Razorpay customer support has been notified about the posted complaint.
                            Aug 06, 2022
                            Updated by Chelliah Jayaseelan
                            The company delivered the machine after the complaint. Thanks.
                            Chelliah Jayaseelan
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              snehal.1711
                              Jun 14, 2022
                              Report
                              Copy

                              Hi,
                              I have an issue with regards to the payment I have made towards mpenagarpalika.
                              I have made a payment of Rs. 1560 through RazorPay which was deducted from my account but I received a failure message on the screen. The transaction was made on[protected]. My details are as follows-
                              Mobile - [protected]
                              Email- snehal.[protected]@gmail.com

                              Please note that there was no transaction id I have with me as it was not generated or shared with me. I have the time when it took place- around 10:45 AM.

                              For reference I am sharing the transaction reference number from icici bank which is seen in the statement-

                              Ref- [protected]
                              Transaction name- RAZ*THE COMMISSIONER UR, Bhopal, IN

                              Please let me know if further details are required.
                              Kindly check and let me know the status of the transaction or refund as applicable.
                              Razorpay customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                V
                                Vijayakumar balaji
                                from Bengaluru, Karnataka
                                Jun 14, 2022
                                Report
                                Copy

                                Address: Amazon private limited

                                Dear Team,
                                Yesterday I was searching products from Amazon app by mistake it was activated razorpay automatic payment option.
                                Kindly deactivate the request of razorpay automatic payment option.
                                Regards
                                Vijayakumar balaji
                                [protected]
                                [protected]@gmail.com
                                Razorpay customer support has been notified about the posted complaint.
                                Jun 14, 2022
                                Updated by Vijayakumar balaji
                                Kindly cancel my razorpay automatic payment option.
                                Regards
                                Vijayakumar balaji
                                [protected]
                                [protected]@gmail.com

                                Jun 14, 2022
                                Updated by Vijayakumar balaji
                                Please resolve my issue

                                Helpful
                                1 other people found this review helpful
                                1 found this helpful
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  priyarose
                                  Jun 13, 2022
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  My money debited to razorpay. But chennai metropolitian water didnt get money i want my money. June 9 i paid 663
                                  Jun 13, 2022
                                  Complaint marked as Resolved 
                                  june 9 i paid 663 . amount debited in my bank account credited to razorpay but payment not successful upi transaction id 216085525724 to razorpay@icici. google tansaction id CICAgOdN5q_JPQ
                                  Razorpay customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    N
                                    Namitha Viswanathan
                                    from Tirur, Kerala
                                    Jun 12, 2022
                                    Report
                                    Copy

                                    My transaction on 4th May for an amount of Rs.747 with hair love India via razorpay got failed and the amount was deducted from my account.
                                    Upon contacting the Merchant, I was told that the refund was completed on 27th of May at 6:15 pm, with the payment ID being : pay_JR69NRXuFwpdRV .
                                    But I haven't received the amount in my bank account yet, neither did I receive any email confirmation regarding this refund from razorpay.
                                    I'm attaching the proofs below.
                                    I request to sort this out as soon as possible.
                                    Thank you.
                                    Razorpay customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      H
                                      Hindi Serial
                                      Jun 12, 2022
                                      Report
                                      Copy

                                      Merchant doing fraud not response after payment done plese help for refund

                                      Payment ID: pay_JgBTsSZ0WM45ne
                                      Payment amount: ₹20, 001.00
                                      Payment date: 11th Jun 2022

                                      Payment Id
                                      pay_JgBCib9Lg9h4u3
                                      Date of Payment
                                      Jun 11, 2022 ; 4:59am
                                      Payment Amount
                                      ₹30, 001
                                      Razorpay customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        Rupinder gupta
                                        Jun 11, 2022
                                        Report
                                        Copy

                                        I Rupinder Kumar Gupta had ordered 2 chairs from pancloth and have not received the chairs . They Coste me rs. 3398.
                                        Kindly refund my money
                                        Razorpay customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit