Razorpay Complaints & Reviews

I have booked ticketfrom irctc by ising razorpay getway through upi ([protected]@upi) but after deducting of balance of 1085 from my bank it shows balance pending from bank end plss help aprove transaction —
Transactions id-[protected]
A/c no. Xxxxxxxx3498 is debited for rs. 1085.00 on[protected]:18:30 (Upi ref no[protected].
Transaction
Paid to razorpay. [protected]@hdfcbank...

Nov 17, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

Razorpay Customer Care's response Hi Somesh,

We are unable to find any transactions with the above mentioned details.Kindly drop in the details of the transactions at
https://razorpay.com/contact/#request and we will be glad to assist you.

Regards,
Team Razorpay

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I have booked ticketfrom irctc by ising razorpay getway through upi ([protected]@upi) but after deducting of balance of 445 from my bank it shows balance pending from bank end plss help aprove transaction —
Transactions id-[protected]
A/c no. Xxxxxxxx4685 is debited for rs. 415.49 on[protected]:51:55 (Upi ref no[protected].
Transactio
Paid to razorpay. [protected]@hdfcbank

Nov 19, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Oct 10, 2018

Updated by Prince799 Transcrion id[protected]

Verified Support

Oct 16, 2018

Razorpay Customer Care's response Hi Prince,

We have updated the status of the transaction on the ticket with the reference number `272557`. Feel free to write back to us on the same e-mail thread for further queries.

Regards,
Team Razorpay.

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A

adarshevkani

from Gulbarga, Karnataka

Oct 10, 2018

I tried to book a train ticket through razorpay via Google pay upi, the payment is succeeded in google pay but the ticket is not confirmed and my money is not refunded.I waited for 5 days not get any response...

Reply

Razorpay Customer Care's response, Oct 15, 2018

Verified Support

Hi Adarsh,

We checked the UPI reference: 827418425562 and see that a refund has been successfully processed on 6th Oct, 2018.
We have updated you with the details over mail thread with reference: 268829. Kindly check and revert on the same mail thread for further queries.

Thanks and regards,
Team Razorpay

A

anusha belli

from Kanchipuram, Tamil Nadu

Oct 11, 2018

Hi I have paid to nestway for booking my property but they got any amount but my amount was debited from the account

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Razorpay Customer Care's response, Oct 15, 2018

Verified Support

Hey Anusha,

The transaction with the reference number 828120916622 is successful at our end. We request you to contact the merchant for any service related queries.

Thanks and regards,
Team Razorpay

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Dear sir, doing traction of booking on irctc pay of 674 deducted on 10.10.2018. But traction was not successful and pay not received by either irctc nor me.
So please credit rs 674 in my account
Ac details
Leafage healthcare
Bank of india
Ac no [protected]
Ifsc bkid0006852
Amt 674.
Thanks

Nov 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Razorpay Customer Care's response Hi,

Kindly check the status of your transaction over: https://razorpay.com/contact/#refund. For any further queries, feel free to write to us over the contact form https://razorpay.com/contact/#request and we will get back to you at the earliest.

Thanks and regards,
Team Razorpay

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S

Sybm

from Dehra Dun, Uttarakhand

Oct 12, 2018

My ticket not book my balance deducted from my account rs -425
On 05 /07/2018
Help me

Reply

Razorpay Customer Care's response, Oct 15, 2018

Verified Support

Hi,

We checked our logs and see that the transaction 821716832619 was successfully refunded from our end on 10th Aug, 2018. For further details, please reach out to us on https://razorpay.com/contact/ and our team will be happy to assist.

Thanks and regards,
Team Razorpay

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Website: razorpay.com

Its been over 15 days yet I have not received the refund amount for the failed ticket. On IRCTC portal it is reflecting that they have already refunded the amount on 27 Sept 2018. I used razorpay payment gateway and UPI as payment method for booking ticket on IRCTC mobile app. kindly process the payment as soon as possible.

Transaction ID: [protected]
Cancellation/Refund ID: [protected]
Booking id: ramen45
Refund amount 2561.36Rs

Nov 14, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Razorpay Customer Care's response Hi Ramendra,

We checked the transaction ID [protected] and see that a refund has been successfully processed on Sep 27, 2018. For further details, please raise a request with us on razorpay.com/contact/, our team would be happy to assist you.

Thanks and regards,
Team Razorpay

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D

danish iftekhar

from Delhi, Delhi

Oct 10, 2018

Hello My name is DANISH IFTEKHAR I Have Applied a Loan Rupees of 6000/- From FLASH CASH Which has been Approve my amount is not credit Iin my account yet please resolve my problem as soon as possible

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Razorpay Customer Care's response, Oct 14, 2018

Verified Support

Hi Danish,

We are unable to track the payment. Please write to us on https://razorpay.com/contact/ with the transaction details and we will be happy to get this checked.

Thanks and regards,
Team Razorpay

D

DSkyKumar

from Bengaluru, Karnataka

Oct 10, 2018

Sir, while booking tickets from irctc website it is showing pending from bank side but amount is deducted from bank account but there is no booking confirmation about the tickets, kindly tell how can i money back or book the tickets. My transaction id is [protected], and booking date is[protected]
kindly resolve the matter

Reply

Razorpay Customer Care's response, Oct 14, 2018

Verified Support

Hi,

We checked thetransaction ID 100001456854746 & see that its been refunded successfully on Sep 27, 2018. For further details, please reach out to us on razorpay.com/contact/.

Thanks and regards,
Team Razorpay

A

Arshadarshan S

from Chennai, Tamil Nadu

Oct 10, 2018

The train ticket was not booked but the transaction was done, upi transaction I'd[protected]

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Razorpay Customer Care's response, Oct 14, 2018

Verified Support

Hi Arshadarshan,

We checked our logs and see that the transaction with the UPI reference no. 827616034965 was successfully refunded on 4th Oct, 2018 from our end. For further details, please reach out to us on https://razorpay.com/contact/ and our team will be happy to assist.

Thanks and regards,
Team Razorpay

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Address: 560037

Hi,

I booked ticket on "07_OCT_2018" using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

I am attaching screen shot below.

MY MAIL ID - [protected]@gmail.com

please do needful

Nov 15, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Razorpay Customer Care's response Hi Siva,

We checked the transaction ID: [protected] and see that this is an unsuccessful transaction. You will receive the refund in 10 working days from the transaction date. Feel free to write to us on : https://razorpay.com/contact/ for further assistance.

Thanks and regards,
Team Razorpay

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V

Vaibhav7010

from Mumbai, Maharashtra

Oct 10, 2018

I booked a ticket from IRCTC app on 6th October 2018 for 9th January but the money is deducted from bank and it is also showing as transaction complete but in app and site it is showing payment pending from bank's end.
Transaction status is payment from bank's end but the money has been deducted . I have attached the photos for proof .

Reply

Razorpay Customer Care's response, Oct 14, 2018

Verified Support

Hi,

Kindly check the status of your transaction over: https://razorpay.com/contact/#refund. For any further queries, feel free to write to us over the contact form https://razorpay.com/contact/#request and we will get back to you at the earliest.

Thanks and regards,
Team Razorpay

S

Sravaniadari

from Cuddapah, Andhra Pradesh

Oct 10, 2018

I booked a ticket on IRCTC app using bhim app.i.e razor pay ...It is pending from bank end it seems but money got deducted from my account.Could u please help me with this.

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Razorpay Customer Care's response, Oct 14, 2018

Verified Support

Hi Sravaniadari,

Please write to us at: https://razorpay.com/contact/#request with transaction details and will have this looked into at the earliest.

Thanks and regards,
Team Razorpay

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Address: Mumbai City, Maharashtra, 400072

Website: irctc.co.in

Today 9th October 2018, I tried booking ticket from IRCTC website. But even after successful transaction it is showing following error. (Image attached)

Bank Name : State Bank of India
Transaction ID: [protected]IGAENNYYU4
Transaction Date: 9th October 2018

PNR Number : Reservation ID: [protected]
Train No./Name: 12051 / JAN SHATABDI EXTicket Type: E-ticket
From: DADAR (DR)20 Oct 2018 To: KUDAL (KUDL)20 Oct 2018 00:00 Hrs
Booking Date: 09 Oct 2018Vikalp Status: No
Boarding Station: DADAR (DR)Date of Boarding: 20 Oct 2018 00:00 Hrs

Please see in to this matter and let my ticket to be booked.

Nov 23, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

Razorpay Customer Care's response Hi Tushar,

We checked the captioned transaction and confirm that this has not been done via Razorpay. Kindly check and reach out to the respective gateway partner.

Thanks and regards,
Team Razorpay

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Address: 769043

I have made a payment in the IRCTC app through Razorpay for one ticket in train no-12834 HWH- ADI Exp on 05/10/2018 at 20:44:41pm in the name of Anadi Mondal from Howrah to Ahmedabad.The transaction was done through UPI BHIM.The money has been debited from my account but booking has not been comformed because the payment is pending on your end I.E at the end of Razorpay.Please refund my money as soon possible

Oct 14, 2018

Complaint marked as Resolved

IRCTC Ticket booking through razorpay Transactionn Id of UPI BHIM-827820224711 amount de bited but ticket not booked Mobile no-7006575902 email [email protected]

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2018

Razorpay Customer Care's response Hi Gopi,

We checked that a refund for UPI reference no.[protected] has been initiated on 10th Oct, 2018. You can also check the status of your transaction over: https://razorpay.com/contact/#refund. For any further queries, feel free to write to us over the contact form https://razorpay.com/contact/#request and we will get back to you at the earliest.

Thanks and regards,
Team Razorpay

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Address: 560087

Hi,

I made a payment of rs. 23615/- at 28 sept. Through upi on razorpay to early salary, it got deducted from my account but not credited to early salary. Upi reference number is[protected].

Please check the status of my payment.

I have attached the screenshot also for the message received from bank.

My contact number is [protected].

Please check it as soon as possible.

I am not able to talk to your customer care also on the number [protected].

Razorpay customer support has been notified about the posted complaint.

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Address: 208027

Website: www.razorpay.com

Maine 31st july ko irctc app pr razorpay ke through upi transaction kara..2441.80rs debit hue ticket book nahi hua abhi tk refund nahi mila hai
Booking id: [protected]

Payment id: pay_afvke3hwhjekuv

Refund id: rfnd_ahuramxxa4dufd

Refund amount: ₹ 2, 441.80

Arn/rrn:[protected]
Mere account me paise credit nhi hue h bank vale koi help nhi kr paa rhe kh rhe h koi refund ssya hi nahi hai

Nov 13, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Razorpay Customer Care's response Hi Rituraj,

We checked the transaction ID [protected] and see that a refund has been successfully processed on 15th Aug, 2018. Please write to us by raising a request on: https://razorpay.com/contact/ for further details regarding the refund and we will reply to you at the earliest.

Thanks and regards,
Team Razorpay

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Address: Haridwar, Uttarakhand, 249402

Helo sir m sonu verma i repay my loan 8810.36 on 1 oct. 2018 bt flash cash app. Nt done n update daily charge n customer care nt rcv cal n no reply feedback so pls resolve this problm my payment reference number is[protected] i have done payment on razzoropay app my loan approved 14 sept. N payment date 29/09/2018 bt i repay 1 oct. With two days charge

Oct 6, 2018

Complaint marked as Resolved

My email - [email protected]

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Razorpay Customer Care's response Hi Sonu,

We could not track any payment with the provided transaction ID, please write to us on: https://razorpay.com/contact/ with the screenshot of the debit and we will get this checked.

Thanks and regards,
Team Razorpay

Oct 09, 2018

Updated by Rickkk Check 1 Oct payment

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M

Mohd Razza

from Jaipur, Rajasthan

Oct 9, 2018

Sir I am booking train no 22451 don't book my ticket and cutting my payment from account and should be don't refund amount 2459.71 Rs plesae just now you submitted my money from my account

Reply

Razorpay Customer Care's response, Oct 10, 2018

Verified Support

Hey Razza,

Please write to us on: https://razorpay.com/contact/ with the transaction details and we will update you with the details regarding this transaction.

Thanks and regards,
Team Razorpay

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Address: Kamrup Metropolitan, Assam, 781003

I have made a payment in the irctc app through razorpay for 2 train tickets in train no.15603, inter city xps on 6 october morning at about 8 am in the name of chayanika phukan from guwahati to tinsukia. The transaction was done through sbi debit card. The money has been debited from my account but booking has not been confirmed because the payment is pending on your end i. E at the end of razorpay. Please look into the matter, either confirm my tickets or please refund back my money!

Nov 13, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Razorpay Customer Care's response Hi Chayanika,

We have requested for the transaction details on mail with reference no.: 270208. Kindly check and revert on the same mail thread.

Thanks and regards,
Team Razorpay

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Address: Hyderabad, Andhra Pradesh, 500016

I booked a ticket from Secunderabad to Nelloer central for travel on 28 Oct 2018. The payment was successful but booked ticket is not displayed instead it says pending from bank end.

My Transaction ID:[protected]
Transaction ID: [protected]

it displays that message whenever i login.please do the needful as soon as possible so that if there is a problem i can make alternate arrangements.

THANK YOU

Nov 9, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Razorpay Customer Care's response Hi Anulya,

We checked the captioned transactions and confirm that these have not been done via Razorpay. Kindly check and reach out to the respective gateway.

Thanks and regards,
Team Razorpay

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I had paid rs. 480 to irctc for tatkal ticket through razorpay on 28th sep. Transaction id - [protected]. As the ticket was not confirmed, it got cancelled, and when i checked yesterday on itctc - i am finding that they have refunded you rs. 415. Refund id - [protected]. Please refund my money back. For any further details, please contact me at [protected]

Oct 13, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Razorpay Customer Care's response Hi Jitesh,

We checked the transaction ID: [protected] and see that a refund for the same has been successfully processed from our end 6th Oct, 2018. Please write to us on https://razorpay.com/contact/ for further details on the refund.

Thanks and regards,
Team Razorpay

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I tried to book my flight tickets on irctc via phone pe. money deducted (4920.8 rs) from phone pe app but on irctc status showing ticket not booked.
So i request please kindly provide me refund as soon as possible. I am attaching here both side screenshots. (Screenshot of phone pe app and irctc)
date of booking :- 3rd oct 2018
my mobile no :-[protected]
email id :- [protected]@gmail.com

Nov 12, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Razorpay Customer Care's response Hi Agni,

We checked the transaction [protected] of made on 3rd Oct, 2018 and see that this is an unsuccessful transaction. You will receive the refund for the same in 10 working days, failing which please write to us on: https://razorpay.com/contact/ and we will be glad to have it looked into.

Thanks and Regards,
Team Razorpay

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I havent received a refund of my irctc cancelled booking... Although the irctc app shows money sent to bank yet not received the amount... I request the razorpay officials to kindly look into the matter asap... I have called irctc officials they have said we have sent money to the merchant...
Im attaching my pnr, refund details and reference no...

Regards,
Pratik sharma

Nov 21, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Razorpay Customer Care's response Hi Pratik,

We checked the transaction ID [protected] and see that a refund has been successfully processed on 5th Oct, 2018.
You should receive the credit in 5-7 working days. Please write to us on: https://razorpay.com/contact/ for futher details on refund.

Regards,
Team Razorpay

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Address: Bareilly, Uttar Pradesh, 23122

Dear sir/madam
मैने 02.10.18 को कुल 4 टिकेट[doj 14.01.19, 21.01.19, 28.01.19, 31.12.18] बुक किये irct rail connect app के माध्यम से
जिसमे उक्त चारों ticket का भुगतान bhim app के माध्यम से किया गया किन्तु समस्या ये रही कि चार में से दो टिकेट ही book हुए अन्य दो बुक नही हो पाए जबकि चारों का भुगतान मेरे bhim app के माध्यम से हुआ ।
इस भुगतान की screenshoot मेरे पास है।
जो attached कृपया भुगतान राशि का या तो टिकेट book करे अथवा भुगतान राशि को वापस करें।
मेरा contact no. है [protected].

जिन दों ticket का booking fail हुआ और balance deduct हुआ उसके transaction id हैं

[protected]₹235.49/-)
&

इन तीन में से एक जो मै identify नही कर पा रहा but इनमें से एक का भी booking fail हो गया है[protected],[protected],[protected]

इस समस्या समाधान संबध में आप मुझे उक्त नम्बर पर संपर्क कर सकते हैं ।
आशा करता हूँ मुझे समस्या समाधान अवश्य प्राप्त होगा ।
धन्यवाद

With regards
अधिवक्ता अरुण कुमार, [protected]

Nov 11, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

Razorpay Customer Care's response Hi Arun,

We checked the payments made with the reference number:[protected] and[protected], and see that these have been successfully refunded on 7th Oct, 2018 and you will receive the credit for the same in 10 working days. We have updated you with the details over mail thread with reference: 268472. Kindly check and feel free to revert on the same mail thread for any further queries.

Thanks and regards,
Team Razorpay

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R

rajat@74

from Jamnagar, Gujarat

Oct 4, 2018

On dated 26/9/2018 while booking IRCTC ticket the payment gateway was razor pay and payment was being made using BHIM .An amount of 1520 deducted but ticket could not be booked.
The payment has not yet been refunded.
Pl do needful.
Rajat Kumar Dash
Female bank
IRCTC I'd
rajatgmdc

Reply

Razorpay Customer Care's response, Oct 9, 2018

Verified Support

```Hi Rajat,

We are not able to track the transaction, please write to us on: https://razorpay.com/contact/ with the screenshot of the debit and we will have this checked for you.

Regards,
Team Razorpay```

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Address: Bangalore, Karnataka, 560012

Website: www.irctc.co.in

I tried book a railway ticket from irctc.co.in on 4th october 2018. The transaction gateway was razorpay via upi. Money has been deducted from account but the website shows transaction pending from bank end.

Your a/c no. Xxxxxxxx9117 is debited for rs.545.49 on 04-10-18 and credited to a/c no. Xxxxxxxx4076 (Upi ref no[protected].

Please try to resolve the issue as soon as possible and initiate the refund.

Nov 7, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2018

Razorpay Customer Care's response Hi,

We see that the transaction:[protected] is an unsuccessful transaction. You will receive a refund credit for the same in 7 - 10 working days. Feel free to write to us at: https://razorpay.com/contact/#request, we would be happy to address your queries

Regards,
Team Razorpay

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Dear Razorpay,

My IRCTC Transaction ID: [protected]

UPI/[protected]

With regards to above transaction ID, Amount was deducted from my bank account but ticket was not booked. irctc website shows pending from bank

Attached IRCTC screenshot and bank A/C screenshot for your reference.

Kindly do the needful

Nov 30, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Oct 05, 2018

Updated by mukesh arun No acknowledgment yet??

Oct 08, 2018

Updated by mukesh arun Dear support team,

No action yet to resolve my complaint

Verified Support

Oct 22, 2018

Razorpay Customer Care's response Hi Mukesh,

We checked the transaction ID [protected] and see that a refund has been successfully processed on 9th Oct, 2018.
We have updated you with the details regarding the refund on mail thread with reference: 268199. Kindly check and revert on the same for further queries.

Regards,
Team Razorpay

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M

mukesh arun

Oct 5, 2018

Any progress on the complaint? No acknowledgement yet.

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Razorpay Customer Care's response, Oct 10, 2018

Verified Support

Hi Mukesh,

We checked the transaction ID 100001467705050 and see that a refund has been successfully processed on 9th Oct, 2018.
We have updated you with the details regarding the refund on mail thread with reference: 268199. Kindly check and revert on the same for further queries.

Regards,
Team Razorpay

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Address: 560026

Website: Flashcash

Dear sir
I am satish from bangalore recently i have applied for loan of rs 6000 i have received an sms that loan has been successfully approved but 2 days over still i have not got any update from your end... I am not able to e sign in my app i am getting error... Kindly check the issue and solve it
I am in some emergency so i have applied for loan
Here are my details
Satish k
[protected]

Dec 6, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

Razorpay Customer Care's response Hi Satish,

We are unable to find any transactions with the above mentioned details.Kindly drop in the details of the transactions at
https://razorpay.com/contact/#request and we will be glad to assist you.

Regards,
Team Razorpay

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D

Doreraj

from Bengaluru, Karnataka

Oct 4, 2018

We have many cases that the refund was initiated from our end but it was not credited to customer account after multiple chats and calls there is no response from the team i need call from the respective person

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Razorpay Customer Care's response, Oct 16, 2018

Verified Support

Hi Doreraj,

Kindly share us your contact details and an appropriate time for us to reach you to discuss the same over the call.

Regards,
Team Razorpay

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Address: 603210

Hello razor pay team,

Money deducted from bank account, ticket not booked

Have tried to book a ticket (Irctc mobile app) from Mysore to Chennai on for date of journey 21/07/2018 payment mode as razorpay.

Money rs 765 deducted from my bank account and ticket has not been booked. Please look into this issue and initiate refund at the earliest.

Attached screenshots for the same.

Thanks,
Arshadarshan S

Dec 2, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Oct 03, 2018

Updated by Arshadarshan S It's tez

Verified Support

Oct 22, 2018

Razorpay Customer Care's response Hi Arshadarshan,

We checked the refund rfnd_B5XxkQZd3cPkFi and see that this has been refunded successfully as on 4th Oct 2018. While refunds are instant from our end it may take 5-7 working days to reflect in your account. For further details raise request onhttps://razorpay.com/contact/

Regards,
Team Razorpay

Razorpay Complaints & Reviews

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Razorpay reviews & complaints page 159

amount deducted but ticket not booked. 3 days completed

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pending from backend

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ticket not booked but balance deduct from my bhim app

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money deducted but irctc website shows pending from bank end

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razorpay money deducted but irctc website shows pending from bank

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loan approved but not able to e sign

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ticket booking failed but amount deducted by text app upi

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