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Razorpay Complaints & Reviews

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Updated: Apr 4, 2026
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Razorpay reviews & complaints page 159

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G
Gopi Tudu
from Vadodara, Gujarat
Oct 9, 2018
Resolved
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Address: 769043

I have made a payment in the IRCTC app through Razorpay for one ticket in train no-12834 HWH- ADI Exp on 05/10/2018 at 20:44:41pm in the name of Anadi Mondal from Howrah to Ahmedabad.The transaction was done through UPI BHIM.The money has been debited from my account but booking has not been comformed because the payment is pending on your end I.E at the end of Razorpay.Please refund my money as soon possible
Oct 14, 2018
Complaint marked as Resolved 
IRCTC Ticket booking through razorpay Transactionn Id of UPI BHIM-827820224711 amount de bited but ticket not booked Mobile no-7006575902 email [email protected]
Razorpay customer support has been notified about the posted complaint.
Verified Support
Oct 14, 2018
Razorpay Customer Care's response
Hi Gopi,

We checked that a refund for UPI reference no.[protected] has been initiated on 10th Oct, 2018. You can also check the status of your transaction over: https://razorpay.com/contact/#refund. For any further queries, feel free to write to us over the contact form https://razorpay.com/contact/#request and we will get back to you at the earliest.

Thanks and regards,
Team Razorpay
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    P
    pankajagrawal86
    from Bengaluru, Karnataka
    Oct 9, 2018
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    Address: 560087

    Hi,

    I made a payment of rs. 23615/- at 28 sept. Through upi on razorpay to early salary, it got deducted from my account but not credited to early salary. Upi reference number is[protected].

    Please check the status of my payment.

    I have attached the screenshot also for the message received from bank.

    My contact number is [protected].

    Please check it as soon as possible.

    I am not able to talk to your customer care also on the number [protected].
    Razorpay customer support has been notified about the posted complaint.
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      A
      Atulesh Anand
      from Vijayawada, Andhra Pradesh
      Oct 8, 2018
      Resolved
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      Resolved

      payment has not been reflected although payment has been made

      Address: 122017
      Website: Razorpay

      Hi,

      I have made the payment of flash cash on 8th oct'18. But still the amount has not been credited yet. Payment reference number is[protected]. Payment amount is inr 8910.36.
      They are showing the amount as pending and charging the late fee continuously on the same.

      Request you to please intervene. My mobile number is [protected].

      Regards,
      Atulesh anand...
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      R
      Rituraj Soni
      from Lucknow, Uttar Pradesh
      Oct 6, 2018
      Resolved
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      Address: 208027
      Website: www.razorpay.com

      Maine 31st july ko irctc app pr razorpay ke through upi transaction kara..2441.80rs debit hue ticket book nahi hua abhi tk refund nahi mila hai
      Booking id: [protected]

      Payment id: pay_afvke3hwhjekuv

      Refund id: rfnd_ahuramxxa4dufd

      Refund amount: ₹ 2, 441.80

      Arn/rrn:[protected]
      Mere account me paise credit nhi hue h bank vale koi help nhi kr paa rhe kh rhe h koi refund ssya hi nahi hai
      Nov 13, 2018
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      Oct 09, 2018
      Razorpay Customer Care's response
      Hi Rituraj,

      We checked the transaction ID [protected] and see that a refund has been successfully processed on 15th Aug, 2018. Please write to us by raising a request on: https://razorpay.com/contact/ for further details regarding the refund and we will reply to you at the earliest.

      Thanks and regards,
      Team Razorpay
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        R
        Rickkk
        from Gurgaon, Haryana
        Oct 6, 2018
        Resolved
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        Address: Haridwar, Uttarakhand, 249402

        Helo sir m sonu verma i repay my loan 8810.36 on 1 oct. 2018 bt flash cash app. Nt done n update daily charge n customer care nt rcv cal n no reply feedback so pls resolve this problm my payment reference number is[protected] i have done payment on razzoropay app my loan approved 14 sept. N payment date 29/09/2018 bt i repay 1 oct. With two days charge
        Oct 6, 2018
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Oct 09, 2018
        Razorpay Customer Care's response
        Hi Sonu,

        We could not track any payment with the provided transaction ID, please write to us on: https://razorpay.com/contact/ with the screenshot of the debit and we will get this checked.

        Thanks and regards,
        Team Razorpay
        Oct 09, 2018
        Updated by Rickkk
        Check 1 Oct payment
        Sir I am booking train no 22451 don't book my ticket and cutting my payment from account and should be don't refund amount 2459.71 Rs plesae just now you submitted my money from my account
        Razorpay Customer Care's response, Oct 10, 2018
        Verified Support
        Hey Razza,

        Please write to us on: https://razorpay.com/contact/ with the transaction details and we will update you with the details regarding this transaction.

        Thanks and regards,
        Team Razorpay
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          C
          Chayanika Phukan
          from Aizawl, Mizoram
          Oct 6, 2018
          Resolved
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          Address: Kamrup Metropolitan, Assam, 781003

          I have made a payment in the irctc app through razorpay for 2 train tickets in train no.15603, inter city xps on 6 october morning at about 8 am in the name of chayanika phukan from guwahati to tinsukia. The transaction was done through sbi debit card. The money has been debited from my account but booking has not been confirmed because the payment is pending on your end i. E at the end of razorpay. Please look into the matter, either confirm my tickets or please refund back my money!
          Nov 13, 2018
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Verified Support
          Oct 09, 2018
          Razorpay Customer Care's response
          Hi Chayanika,

          We have requested for the transaction details on mail with reference no.: 270208. Kindly check and revert on the same mail thread.

          Thanks and regards,
          Team Razorpay
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            A
            Anulya
            from Hyderabad, Telangana
            Oct 5, 2018
            Resolved
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            Address: Hyderabad, Andhra Pradesh, 500016

            I booked a ticket from Secunderabad to Nelloer central for travel on 28 Oct 2018. The payment was successful but booked ticket is not displayed instead it says pending from bank end.

            My Transaction ID:[protected]
            Transaction ID: [protected]

            it displays that message whenever i login.please do the needful as soon as possible so that if there is a problem i can make alternate arrangements.

            THANK YOU
            Nov 9, 2018
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Verified Support
            Oct 09, 2018
            Razorpay Customer Care's response
            Hi Anulya,

            We checked the captioned transactions and confirm that these have not been done via Razorpay. Kindly check and reach out to the respective gateway.

            Thanks and regards,
            Team Razorpay
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              J
              Jitesh R Gandhi
              from Pune, Maharashtra
              Oct 5, 2018
              Resolved
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              I had paid rs. 480 to irctc for tatkal ticket through razorpay on 28th sep. Transaction id - [protected]. As the ticket was not confirmed, it got cancelled, and when i checked yesterday on itctc - i am finding that they have refunded you rs. 415. Refund id - [protected]. Please refund my money back. For any further details, please contact me at [protected]
              Oct 13, 2018
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Verified Support
              Oct 09, 2018
              Razorpay Customer Care's response
              Hi Jitesh,

              We checked the transaction ID: [protected] and see that a refund for the same has been successfully processed from our end 6th Oct, 2018. Please write to us on https://razorpay.com/contact/ for further details on the refund.

              Thanks and regards,
              Team Razorpay
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                A
                Agni Bhattacharjee
                from Roorkee, Uttarakhand
                Oct 4, 2018
                Resolved
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                I tried to book my flight tickets on irctc via phone pe. money deducted (4920.8 rs) from phone pe app but on irctc status showing ticket not booked.
                So i request please kindly provide me refund as soon as possible. I am attaching here both side screenshots. (Screenshot of phone pe app and irctc)
                date of booking :- 3rd oct 2018
                my mobile no :-[protected]
                email id :- [protected]@gmail.com
                Nov 12, 2018
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                Oct 09, 2018
                Razorpay Customer Care's response
                Hi Agni,

                We checked the transaction [protected] of made on 3rd Oct, 2018 and see that this is an unsuccessful transaction. You will receive the refund for the same in 10 working days, failing which please write to us on: https://razorpay.com/contact/ and we will be glad to have it looked into.

                Thanks and Regards,
                Team Razorpay
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                  P
                  Pratik sharma11
                  from Baharampur, West Bengal
                  Oct 4, 2018
                  Resolved
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                  I havent received a refund of my irctc cancelled booking... Although the irctc app shows money sent to bank yet not received the amount... I request the razorpay officials to kindly look into the matter asap... I have called irctc officials they have said we have sent money to the merchant...
                  Im attaching my pnr, refund details and reference no...

                  Regards,
                  Pratik sharma
                  Nov 21, 2018
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 09, 2018
                  Razorpay Customer Care's response
                  Hi Pratik,

                  We checked the transaction ID [protected] and see that a refund has been successfully processed on 5th Oct, 2018.
                  You should receive the credit in 5-7 working days. Please write to us on: https://razorpay.com/contact/ for futher details on refund.

                  Regards,
                  Team Razorpay
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                    A
                    ARUN KUMAR 1947
                    from Varanasi, Uttar Pradesh
                    Oct 4, 2018
                    Resolved
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                    Resolved

                    Address: Bareilly, Uttar Pradesh, 23122

                    Dear sir/madam
                    मैने 02.10.18 को कुल 4 टिकेट[doj 14.01.19, 21.01.19, 28.01.19, 31.12.18] बुक किये irct rail connect app के माध्यम से
                    जिसमे उक्त चारों ticket का भुगतान bhim app के माध्यम से किया गया किन्तु समस्या ये रही कि चार में से दो टिकेट ही book हुए अन्य दो बुक नही हो पाए जबकि चारों का भुगतान मेरे bhim app के माध्यम से हुआ ।
                    इस भुगतान की screenshoot मेरे पास है।
                    जो attached कृपया भुगतान राशि का या तो टिकेट book करे अथवा भुगतान राशि को वापस करें।
                    मेरा contact no. है [protected].

                    जिन दों ticket का booking fail हुआ और balance deduct हुआ उसके transaction id हैं

                    [protected]₹235.49/-)
                    &

                    इन तीन में से एक जो मै identify नही कर पा रहा but इनमें से एक का भी booking fail हो गया है[protected],[protected],[protected]

                    इस समस्या समाधान संबध में आप मुझे उक्त नम्बर पर संपर्क कर सकते हैं ।
                    आशा करता हूँ मुझे समस्या समाधान अवश्य प्राप्त होगा ।
                    धन्यवाद

                    With regards
                    अधिवक्ता अरुण कुमार, [protected]
                    Nov 11, 2018
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 09, 2018
                    Razorpay Customer Care's response
                    Hi Arun,

                    We checked the payments made with the reference number:[protected] and[protected], and see that these have been successfully refunded on 7th Oct, 2018 and you will receive the credit for the same in 10 working days. We have updated you with the details over mail thread with reference: 268472. Kindly check and feel free to revert on the same mail thread for any further queries.

                    Thanks and regards,
                    Team Razorpay
                    On dated 26/9/2018 while booking IRCTC ticket the payment gateway was razor pay and payment was being made using BHIM .An amount of 1520 deducted but ticket could not be booked.
                    The payment has not yet been refunded.
                    Pl do needful.
                    Rajat Kumar Dash
                    Female bank
                    IRCTC I'd
                    rajatgmdc
                    Razorpay Customer Care's response, Oct 9, 2018
                    Verified Support
                    ```Hi Rajat,

                    We are not able to track the transaction, please write to us on: https://razorpay.com/contact/ with the screenshot of the debit and we will have this checked for you.

                    Regards,
                    Team Razorpay```
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                      U
                      unnikuttan5733
                      from Bengaluru, Karnataka
                      Oct 4, 2018
                      Resolved
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                      Resolved

                      Address: Bangalore, Karnataka, 560012
                      Website: www.irctc.co.in

                      I tried book a railway ticket from irctc.co.in on 4th october 2018. The transaction gateway was razorpay via upi. Money has been deducted from account but the website shows transaction pending from bank end.

                      Your a/c no. Xxxxxxxx9117 is debited for rs.545.49 on 04-10-18 and credited to a/c no. Xxxxxxxx4076 (Upi ref no[protected].

                      Please try to resolve the issue as soon as possible and initiate the refund.
                      Nov 7, 2018
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 04, 2018
                      Razorpay Customer Care's response
                      Hi,

                      We see that the transaction:[protected] is an unsuccessful transaction. You will receive a refund credit for the same in 7 - 10 working days. Feel free to write to us at: https://razorpay.com/contact/#request, we would be happy to address your queries

                      Regards,
                      Team Razorpay
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                        M
                        mukesh arun
                        Oct 4, 2018
                        Resolved
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                        Resolved

                        Dear Razorpay,

                        My IRCTC Transaction ID: [protected]

                        UPI/[protected]

                        With regards to above transaction ID, Amount was deducted from my bank account but ticket was not booked. irctc website shows pending from bank

                        Attached IRCTC screenshot and bank A/C screenshot for your reference.

                        Kindly do the needful
                        Nov 30, 2018
                        Complaint marked as Resolved 
                        Razorpay customer support has been notified about the posted complaint.
                        Oct 05, 2018
                        Updated by mukesh arun
                        No acknowledgment yet??
                        Oct 08, 2018
                        Updated by mukesh arun
                        Dear support team,

                        No action yet to resolve my complaint
                        Verified Support
                        Oct 22, 2018
                        Razorpay Customer Care's response
                        Hi Mukesh,

                        We checked the transaction ID [protected] and see that a refund has been successfully processed on 9th Oct, 2018.
                        We have updated you with the details regarding the refund on mail thread with reference: 268199. Kindly check and revert on the same for further queries.

                        Regards,
                        Team Razorpay
                        Any progress on the complaint? No acknowledgement yet.
                        Razorpay Customer Care's response, Oct 10, 2018
                        Verified Support
                        Hi Mukesh,

                        We checked the transaction ID 100001467705050 and see that a refund has been successfully processed on 9th Oct, 2018.
                        We have updated you with the details regarding the refund on mail thread with reference: 268199. Kindly check and revert on the same for further queries.

                        Regards,
                        Team Razorpay
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                          S
                          Satishtheboss Satshtheboss
                          from Bengaluru, Karnataka
                          Oct 4, 2018
                          Resolved
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                          Resolved

                          Address: 560026
                          Website: Flashcash

                          Dear sir
                          I am satish from bangalore recently i have applied for loan of rs 6000 i have received an sms that loan has been successfully approved but 2 days over still i have not got any update from your end... I am not able to e sign in my app i am getting error... Kindly check the issue and solve it
                          I am in some emergency so i have applied for loan
                          Here are my details
                          Satish k
                          [protected]
                          Dec 6, 2018
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Verified Support
                          Oct 16, 2018
                          Razorpay Customer Care's response
                          Hi Satish,

                          We are unable to find any transactions with the above mentioned details.Kindly drop in the details of the transactions at
                          https://razorpay.com/contact/#request and we will be glad to assist you.

                          Regards,
                          Team Razorpay
                          We have many cases that the refund was initiated from our end but it was not credited to customer account after multiple chats and calls there is no response from the team i need call from the respective person
                          Razorpay Customer Care's response, Oct 16, 2018
                          Verified Support
                          Hi Doreraj,

                          Kindly share us your contact details and an appropriate time for us to reach you to discuss the same over the call.

                          Regards,
                          Team Razorpay
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                            A
                            Arshadarshan S
                            from Chennai, Tamil Nadu
                            Oct 3, 2018
                            Resolved
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                            Resolved

                            Address: 603210

                            Hello razor pay team,

                            Money deducted from bank account, ticket not booked

                            Have tried to book a ticket (Irctc mobile app) from Mysore to Chennai on for date of journey 21/07/2018 payment mode as razorpay.

                            Money rs 765 deducted from my bank account and ticket has not been booked. Please look into this issue and initiate refund at the earliest.

                            Attached screenshots for the same.

                            Thanks,
                            Arshadarshan S
                            Dec 2, 2018
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Oct 03, 2018
                            Updated by Arshadarshan S
                            It's tez
                            Verified Support
                            Oct 22, 2018
                            Razorpay Customer Care's response
                            Hi Arshadarshan,

                            We checked the refund rfnd_B5XxkQZd3cPkFi and see that this has been refunded successfully as on 4th Oct 2018. While refunds are instant from our end it may take 5-7 working days to reflect in your account. For further details raise request onhttps://razorpay.com/contact/

                            Regards,
                            Team Razorpay
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                              A
                              abhishesh123
                              from Hyderabad, Telangana
                              Oct 3, 2018
                              Resolved
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                              Resolved

                              Hello! Sir

                              I have booked two 1a sleeper berths for telangana express from "secunderabad to bellampally for october 8th monday"through razorpay payment gateway. Amount deducted but tickets been not booked. Plz verify the query and solve the issue.

                              Payed via tez: [protected]@okaxis
                              Google transaction id: cicagkcc8s2rdq
                              Upi transaction id:[protected]

                              My irctc email:[protected]@gmail.com
                              Mobile:[protected]

                              Booked on name of:
                              Abhishesh age 31
                              Swetha 29

                              Thank you.
                              Oct 10, 2018
                              Complaint marked as Resolved 
                              Thank you very much for the prompt response and refund. Thnx alot.
                              Razorpay customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 03, 2018
                              Razorpay Customer Care's response
                              Hi Abhishesh,

                              We checked the transaction:[protected] and see that it is an unsuccessful transaction. However, you will receive a refund in 7 - 10 working days. Feel free to write to us at: https://razorpay.com/contact/#request for any further queries.

                              Regards,
                              Team Razorpay
                              Oct 10, 2018
                              Updated by abhishesh123
                              Thank you very much for the prompt response and refund. Thnx alot.
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                                S
                                Shiva Kumar Satturi
                                from Hyderabad, Telangana
                                Oct 3, 2018
                                Resolved
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                                Resolved

                                Address: Hyderabad, Andhra Pradesh, 500084
                                Website: Razorpay

                                I tried making payment of my loan on early salary through tez app an amount of 20500 approx. While making payment my transaction got stuck in the razorpay redirection site. By this time my amount got dedcuted through. Tez shows amount deposited to razorpay. But till now no payment was received onbearly salary. They are now auto debiting another 20500 as they have not recieved any payment. I had to face crisis because of this.
                                Please find snapshots for proofs on the same.

                                These kind of situations are agonising. It has already been 6 days.
                                Nov 9, 2018
                                Complaint marked as Resolved 
                                Razorpay customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 03, 2018
                                Razorpay Customer Care's response
                                Hi Shiva,

                                Please fill in our request form: https://razorpay.com/contact/#request and our team will get back to you regarding this transaction.

                                Regards,
                                Team Razorpay
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                                  P
                                  ptn_mahama
                                  from Dehra Dun, Uttarakhand
                                  Oct 2, 2018
                                  Resolved
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                                  Resolved

                                  Address: Patna, Bihar, 800001

                                  On 17th Sep 2018, I have booked two tickets whose transaction id's are [protected] and [protected]. Both the tickets booked were for PNBE- DHN. Since I didn't got the seat as per my preference, I have cancelled the transaction did through Razorpay but the money has been deducted from my account. When I checked my account, the money was not refunded to my account but on irctc it is showing that the money has been credited to the Razorpay.

                                  The reference id's are :-

                                  rfnd_AzCb5AiHFPjMVn

                                  rfnd_AzCaVx9lvvuG9e

                                  So sir, it's my humble request to you to refund the money as soon as possible.

                                  Hoping for a positive reply.

                                  Thankyou !
                                  Nov 10, 2018
                                  Complaint marked as Resolved 
                                  Razorpay customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 03, 2018
                                  Razorpay Customer Care's response
                                  Hi,

                                  We checked the transactions and see that the refunds rfnd_AzCb5AiHFPjMVn and rfnd_AzCaVx9IvvuG9e were successfully processed on 18th Sep, 2018. Since you have not received a credit yet, we would advice you to contact your issuing bank and file a dispute/chargeback against the transactions.

                                  Regards,
                                  Team Razorpay
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                                    Vicky Leads
                                    from Chennai, Tamil Nadu
                                    Oct 2, 2018
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                                    Address: Chennai, Tamil Nadu, 600091

                                    I am vignesh i try to book a ticket through irctc app and my payment transferred to razorpay account but ticket not get, i think it's not transferred to irctc so please refund the money,

                                    See below mentioned transaction

                                    From: vignesh b ([protected]@okhdfcbank)
                                    Issuer bank: state bank of india

                                    To: irctcc (Razorpay. [protected]@hdfcbank)

                                    Google transaction id: cicagkcckqqpfw
                                    Upi transaction id:[protected]
                                    Razorpay customer support has been notified about the posted complaint.
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                                      saurabh.yadav1947
                                      from Delhi, Delhi
                                      Oct 2, 2018
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                                      Dear sir,
                                      I was booking a flight ticket on 30 september around 8:20 am indian time morning via irctc air. The payment gateway was razorpay for upi payment. But the transaction was unable to complete and money deducted from my account. The irctc official is saying they do not recieved any payment resulting no ticket booked.
                                      Its urgent sir i need to book a return flight soon as dynamic pricing applies.
                                      Please look into the matter. The details of payment is
                                      Irctc transaction id-[protected]
                                      Upi. Transaction id[protected]
                                      The proofs are attatched. Please see to it and initiate refunds asap. Its urgent.
                                      Razorpay customer support has been notified about the posted complaint.
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