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Razorpay Complaints & Reviews

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Last updated Apr 28, 2024
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Razorpay reviews & complaints page 20

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On Thursday 5th January, i tried to make a contribution of Rs 50, 059 into my NPS account through Razorpay gateway. The amount got deducted from my bank account, but the Razorpay showed an transaction failed and the amount was not added to the NPS account. So, now the amount is debited from my bank account but not credited to NPS account. Please see attached screenshot. Kindly help process the refund at the earliest....
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Sparrow14
from Amritsar, Punjab
Jan 6, 2022
Jan 21, 2022
This thread was updated on Jan 21, 2022
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Payment Not Settled from last 16 days

My Amount is stucked from last 16 days, i have been chat multiple times but amount credited to my account still. on 22 dec 2021 i have initiated a transaction amount 60000 (Sixty Thousand) But not credited to the account till 6 jan 2022...
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Hello I recently paid my emi due for dhani of amount 844 through Paytm the amount got deducted but the emi is still pending.
Kindly update me on the same as soon as possible....
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Website:NPS application

On Thursday 6th January, i tried to make a contribution of Rs 48, 500 into my NPS account through Razorpay gateway. The amount got deducted from my HDFC bank account, but the Razorpay showed an transaction failed and the amount was not added to the NPS account. So, now the amount is debited from my bank account but not credited to NPS account. Please see attached screenshot. Kindly help process the refund of Rs 48, 500 at the earliest....
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Anantha kumar k.s.
from Coimbatore, Tamil Nadu
Jan 6, 2022
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Regarding payment online through razorpay

Address:dealoffday. Com

On 1st of January I placed an order with dealoffday website merchant for
Rs 299.And again 2nd of January I placed one more order for Rs. 449
Both the amount was transferred through razorpay. With this I will send you the details.
Till now merchant did not confirm the payment and the order.
I didn't receive any information from them. Kindly note and tell me where is my money?
If it is possible kindly refund...
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N
Naman Pathak
Jan 5, 2022
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Money Deducted Order not placed

I was making payment for an order at gamenation.com using razorpay and the money was deducted and order was not placed. This happened on 5/1/2022 at 00:09 AM.
I am requesting a refund for this failed transaction....
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Address:101, SHREE GANESH SADAN, TILAK MARG NORTH S K PURI PATNA BIHAR 800013

To
Razorpay Software Private Limited,
1st Floor, SJR Cyber,
22 Laskar Hosur Road, Adugodi,
Bengaluru, 560030,
Karnataka, India

Context: F.I.R. 364/21 dated 18/12/2021 in North Shree Krishna Puri Police Station, Patna 800013, Bihar, India,
Subject: Recovery/Refund of Rs 1597032.65 (Rupees Fifteen Lacs Ninety Seven Thousand Thirty Two Paise Sixty Five only) from Razor Pay’s Virtual...
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A
anubhuti priya
Jan 3, 2022
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Payment debited but not reflecting in NPS account

Hi team, i was making a payment of 49500 to my nps account through Google pay. The amount is debited but it is showing as failed at nps portal. Please help me...
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Sunitadevi72
from Zirakpur, Punjab
Jan 3, 2022
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Unauthorised transaction

Four unauthorised transaction from my account through razorpay UPI please rectified...
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Sunitadevi72
from Zirakpur, Punjab
Jan 2, 2022
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Unauthorised transaction

Four transaction from made through razorpay from my account of sbi please rectified...
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B
Bibrata
from Bongaigaon, Assam
Jan 1, 2022
Jan 3, 2022
This thread was updated on Jan 3, 2022
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Money send to the wrong party and wrong amounts

Hello sir,
My name is Bibrata Das.On 8th December 2021 at 3:11 pm.I was paying 4th instalment of Reimalie Academy Bongaigaon Rs 21630 through Razorpay by using Debit card.My transation Id is[protected].But Razorpay does not send the money to the Reimalie Academy Bongaigaon rather than it was send money to the zomate and amount is showing 242 which is fake..I have bank statement and enough evidence that i was send to Reimalie Academy...
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A
anoop1409
Dec 31, 2021
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Poor service and non functional infrastructure

Do you guys even care about the technical issues you have in the platform?

My ticket id - #4523001
Its been already three days that your infrastructure has been unable to allow my customers to opt for a subscription service.

Who is going to bear the loss incurred?
Moreover, the support people at your end are just useless. They always have one simple reply:

"I sincerely apologize for...
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D
Dhrey@2715
Dec 30, 2021
Jan 6, 2022
This thread was updated on Jan 6, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Wrong transaction

Address:Bengluru, Karnataka

I paid 579+229=808rs from my account to UPI ID: [protected]@mairtel.
paid at 07:27 AM, 30DEC 2021
UPI Ref no[protected]...
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Pradeepgarg27
from Gurgaon, Haryana
Dec 30, 2021
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Fraud App

Dear Sir,
Razorpay is promoting the fraudulent transactions with the help of its app. Some persons had done the fraudulent transactions of rs. 20000 and 7000 to my bank account and transferred the money into Rozerpay. There is no system in Rozerpay to file complaint against such fraud transactions, which proves that this app had been created to promote fraud transactions and cheat the Indian public.
If you have any query, pld...
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Pradeepgarg27
from Gurgaon, Haryana
Dec 29, 2021
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Fraud App

Sir,
Recently someone done the fraudulent transactions with me and withdrawn Rs. 27000/- from my Bank account and transferred the same to Razorpay. there is no system of reporting of such fraud transactions.
it seems that Razorpay had been created to promote the fraudulent transactions.

Regards,

Pradeep Garg...
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pratik pardeshi
Dec 27, 2021
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Money deducted but order ID not created.

I got a link to the downpayment of my mobile booking through Vijay sales. payment got deducted but order ID was not created. The merchant (Vijay sales) has not received payment but it shows a successful transaction. Here is all attachment of my payment details and the device I booked.

Booking Of Device - 10/12/21...
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Stephen Naveen
Dec 26, 2021
Dec 26, 2021
This thread was updated on Dec 26, 2021
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Refund of payment

I made a payment of rupees 22, 500 on the date 10 december 2021 through razorpay but the payment was addressed as fail and both the bank and reciever side was contacted regarding this ...the payment failure happened through razor pay . Kindly address this and issue the refund...
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TAUFIK Bhojani
Dec 26, 2021
Dec 26, 2021
This thread was updated on Dec 26, 2021
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About payment

Address:191 GARIB NAWAZ MANZIL HAZAM, WADA POST CHINCHANI, TAL DAHANU

Sir my name is Taufik Bhojani Register mobile number [protected]
Sir i was pay 6044 Ra of my current loan payment but Rupeeredee not update please cheak Transition ID is UPDATE: INR 6, 044.00 debited from HDFC Bank XX2884 on 25-DEC-21. Info: UPI-FINCFRIENDS PVT LTD-fincfriendspvtltd.[protected]@sbi-SBIN[protected]-RupeeRedee.
Today also debited from my account...
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K
K.Govind MENON
Dec 25, 2021
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Substandard Product supplied by E STORE, Delhi

Request for refund of Rs.8999/- paid via Razorpay to E STORE, Delhi for the online purchase of a 1st quality (imitation) Rolex watch.
The above mentioned has supplied a very poor quality product that does not even maintain proper time and the Strap/Outer Dial are badly constructed and fail.
I forward some pictures of the product.
Govind Menon
[protected]
Kochi...
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Gaurav_arora17
from New Delhi, Delhi
Dec 24, 2021
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Payment made but not received

I gaurav arora has made the payment to bses of ₹ 15500 regarding my CA number[protected], but the payment has not been received by bses till now, also there is no one to help me out from razorpay regarding my payment !!...
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