Razorpay Complaints & Reviews

4607714). You can view your ticket by visiting https://razorpay-ind.freshdesk.com/helpdesk/tickets/4607714
You can also reply to this email to add your comment.
Ticket comment
Pramod Hremagalore Arun –

Hi.

We are glad to inform you that a refund has been created successfully, it may take 7-10 business days for the credit to reflect in your bank/wallet account.

Here are your transaction details:

Refund ID: rfnd_IflUCz6LwIJAfQ
Refund amount: ₹14, 016.00

The actual time taken for a refund depends on your payment cycle with your bank.

If you do not receive the credit within 7-10 business days, you will have to contact your bank/wallet and file a dispute/chargeback against this transaction. You may submit your bank/wallet statement as proof for the debit, stating "Money has been debited from my account and I have not received services/product and not got a refund".

P.S: The customer care department of the bank/wallet would not be able to help. It has to be only the dispute/chargeback department.

Contact Number: [protected]
Ticket attachments : 1. Screenshot_20220104_225615.jpg
2. Screenshot_20220107_170932.jpg
3. Screenshot_20220108_130049.jpg
4. Screenshot_20220108_125706.jpg
5. Screenshot_20220107_170926.jpg

The ticket reference for your request is #4610273.

Hi please note that I have received below message but I didn’t do anything from my end I have confirmed from my personal banker she don’t know anything about it

Alert!HDFC Bank Mandate reference no: HDFC[protected] issued to Razorpay software pvt ltd with value Rs. 10000.00 and frequency ADHO is received today for processing.

If you have any concerns please reach out to me below details
Ramkumar
[protected]
[protected]@yahoo.com

I have done my dhani one freedom card payment with razorpay Rs 770 but this payment was not deposit in my account so my payment Refund in my account immediately
Thanks

Refund id - rfnd_IdahfeHMkWc9o5
Merchant is unresponsive, haven’t got the refund and bank says they can’t do anything becayse RRN Not provided.
What a bunch of scammers!!!

My account was rejected on 6th Sep 2021 and i was told my funds will be on hold for 120 days for any chargeback if any. It's now more than 120 days. Pls revert when my hold funds will be released to my bank account. Contact Number: [protected]

We got an account approved to receive money from our clients. In the beginning worked fine then they stopped to transfer the payments, asked for more documents what we gave them. After that they rejected our documents and our balance disappeared. How is that possible? Very low class company, stealing and cheating in the daylight.

Please help.

My client proceeded payment But Razorpay not release amount in my account.
When I did chat with Razorpay's employee then He/ She did time only for wait
I did chat daily again and again
but No solution form Razorpay side

I think Razorpay is a fraud and cheater company
because It cheat with client
take amount by link but not release in client account.

Hi,
I was watching video regarding Sensibull application on Abhishek Kar YouTube channel.
I found its a really good application which I can use for trading and hence I opt 2999/- membership (3 months plan with one month extra) and paid via razorpay link which was provided there. on 04 Jan 2022.
Two- three days before my payments were declined but finally its gone through on 04 Jan 2022.
Payment was deducted from my bank account but was not reflected on sensibull payment details.
So I don’t know what happened.
Here I have attached payment receipt which I got from by banking application.
I don’t know why it was showing AIRTEL in payee name when payment was successful. Because before it was showing SENSIBULL when my payments were failed. SO guess payment is done to wrong payee name.
Please reverse the amount and help me.
Thanks and Regards,
Nilesh Vishe.

On Thursday 5th January, i tried to make a contribution of Rs 50, 059 into my NPS account through Razorpay gateway. The amount got deducted from my bank account, but the Razorpay showed an transaction failed and the amount was not added to the NPS account. So, now the amount is debited from my bank account but not credited to NPS account. Please see attached screenshot. Kindly help process the refund at the earliest.

My Amount is stucked from last 16 days, i have been chat multiple times but amount credited to my account still. on 22 dec 2021 i have initiated a transaction amount 60000 (Sixty Thousand) But not credited to the account till 6 jan 2022

Hello I recently paid my emi due for dhani of amount 844 through Paytm the amount got deducted but the emi is still pending.
Kindly update me on the same as soon as possible.

On Thursday 6th January, i tried to make a contribution of Rs 48, 500 into my NPS account through Razorpay gateway. The amount got deducted from my HDFC bank account, but the Razorpay showed an transaction failed and the amount was not added to the NPS account. So, now the amount is debited from my bank account but not credited to NPS account. Please see attached screenshot. Kindly help process the refund of Rs 48, 500 at the earliest....

On 1st of January I placed an order with dealoffday website merchant for
Rs 299.And again 2nd of January I placed one more order for Rs. 449
Both the amount was transferred through razorpay. With this I will send you the details.
Till now merchant did not confirm the payment and the order.
I didn't receive any information from them. Kindly note and tell me where is my money?
If it is possible kindly refund my money.

I was making payment for an order at gamenation.com using razorpay and the money was deducted and order was not placed. This happened on 5/1/2022 at 00:09 AM.
I am requesting a refund for this failed transaction.

To
Razorpay Software Private Limited,
1st Floor, SJR Cyber,
22 Laskar Hosur Road, Adugodi,
Bengaluru, 560030,
Karnataka, India

Context: F.I.R. 364/21 dated 18/12/2021 in North Shree Krishna Puri Police Station, Patna 800013, Bihar, India,
Subject: Recovery/Refund of Rs 1597032.65 (Rupees Fifteen Lacs Ninety Seven Thousand Thirty Two Paise Sixty Five only) from Razor Pay’s Virtual...

Hi team, i was making a payment of 49500 to my nps account through Google pay. The amount is debited but it is showing as failed at nps portal. Please help me...

Four unauthorised transaction from my account through razorpay UPI please rectified

Four transaction from made through razorpay from my account of sbi please rectified

Hello sir,
My name is Bibrata Das.On 8th December 2021 at 3:11 pm.I was paying 4th instalment of Reimalie Academy Bongaigaon Rs 21630 through Razorpay by using Debit card.My transation Id is[protected].But Razorpay does not send the money to the Reimalie Academy Bongaigaon rather than it was send money to the zomate and amount is showing 242 which is fake..I have bank statement and enough evidence that i was send to Reimalie Academy amount 21630..please help me sir and resolve my problem as soon as possible

Do you guys even care about the technical issues you have in the platform?

My ticket id - #4523001
Its been already three days that your infrastructure has been unable to allow my customers to opt for a subscription service.

Who is going to bear the loss incurred?
Moreover, the support people at your end are just useless. They always have one simple reply:

"I sincerely apologize for the delay in resolving your concern. I have personally escalated this to my senior to have it resolved for you. We regret for the inconvenience."

Pity that such a big Indian brand in the fintech domain has such a poor merchant experience and support team.