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Razorpay Complaints & Reviews

razorpay.com
2.8
Updated: Sep 9, 2025
Complaints 3553
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1904
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1649
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Razorpay reviews & complaints page 25

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S
Sanathji
Sep 28, 2021
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A payment was made through you to ICICI LOMBARD for mototor insurance but the renewal policy has not been received so far though an amount of 4952/- deducted from my account on 26th September. Please pursue the matter. I am submitting herewith the information (POS RAZORPAY SFTWA/AMUMBA/[protected]
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    M
    malluis
    Sep 28, 2021
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    Address: hyderabad/chennai

    We ordered 6.5 kgs of Drool Dog Food from the website and paid Ra.1840.80 through netbanking on razorpay on Sept 9th 2021 from ThePetCare.in (tel:[protected]). Till sept 16th there was no revert made and when enquires were made the owner got very defensive and aggressive.

    A week later, still no shipment and when asked about it, they replied saying the would refund 2 days later. They keep sending mails saying refunded back through razorpay but no identification number given or refund reference number.

    I wonder if they are scam artists operating, stealing money from people and blaming it on razorpay.

    I would like y'all to help settle this matter as ThePetCare is pasing the blame on to RazorPay. Please help us get a refund of our money of Rs.1840.80 and if possible to bring these defrauders to justice.
    +8 photos
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      R
      RKam123
      Sep 28, 2021
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      You are kindly stated that on[protected] Rs 50000/- has been debited INDIAN BANK ACCOUNT, no- [protected], dhamsia branch through razorpy gateway, in order to credit ICICI MF folio no-9570383 in the same .UN FORTUNATELY, it is still pending . Idon't know what the reason is .Transaction ID[protected] . Kindly look into the matter properly by which the money to be credited or refunded as early as possible . Thanks - BIKAS CH. DAS
      +1 photos
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        S
        sanjeevkumar inchal
        from Mangalore, Karnataka
        Sep 27, 2021
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        Address: Shahapur Belgaum

        Dear sir, My name is Sanjeevkumar Inchal, on 14/09/2021 at 01:13pm I have initiated a online payment to Indira Gandhi National Open University for 10, 000rs through Razorpay with my Canara bank debit card, the transaction was not successful but my bank account has been debited.
        Transaction ref no :[protected].

        It's been more than 7 working days and I have not received my money back, please help me to solve the issue.
        +2 photos
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          R
          RKam123
          Sep 24, 2021
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          You are cordially stated that on[protected] Rs 50000/- has been debited from my INDIAN BANK account, a/c no.-[protected], in order to credit in ICICI mf folio no.-9570383 through RAZORPAY GATEWAY, but still it is pending to be credited .I request youn kindly enquire into the matter by which to refund or credit soon, bank statement has been attached for your kind consideration - BIKAS CH. DAS
          +1 photos
          Sep 27, 2021
          Complaint marked as Resolved 
          Till now nothing done .I do not know what time needed to sort out the issue .
          Razorpay customer support has been notified about the posted complaint.
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            H
            harshanhoney
            from Chennai, Tamil Nadu
            Sep 24, 2021
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            Online Fianancial Fraud Transaction through Razorpay payment customer id:cust_I0driPGDPizYcI mobile number [protected]. Total amount Rs. Rs. 23262/- Through SBI credit card. Transaction ID[protected]. Request you to please hold the amount to customer. Transaction date:[protected] @ 3:12 pm.
            +2 photos
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              G
              gurpreet23
              from ludhiana, Punjab
              Sep 23, 2021
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              Hlo good evening today i trying to send money in my college account but it is transferred to your upi id by mistake please send me my money as soon as possible in my account from which it is debited my upi reference id is[protected] please sir in any case call me on [protected] and it is humble request please give me my money back
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                H
                Harsh_kohli_1981
                Sep 23, 2021
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                Payment Settlement

                I had created an Account on 7th May 2021 to receive payments for my services from my clients.
                My account was activated and I sent two payment links to one of my clients and my client paid the amount .
                The very next day, I was informed that my account is being de-activated as the banking partner has rejected my account
                I was informed about the charge back period of 120 days
                Its been more then 120 days now and...
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                S
                sagar padsala76
                Sep 21, 2021
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                Address: B-1/301, Sankalp Residency, Near Shyam DHam Temple, Sarthana Jakatnaka Surat.395006

                Respected Sir,

                Kindly note that I had purchased the below listed item but due to some reasons I had sent it back and initiated a refund.

                Order No. #682200
                Unique code is 231537.

                Pl note that I had closed my source bank account (BOB) which I used for the payment due to personal reasons.
                So, please find my other account details to return the amount which I paid for the item.

                I want my refund in the below listed account only.

                Account Name- Payal Vaibhavkumar Padsala
                Account Number - [protected]
                IFSC code - VARA0289014
                Bank Name - The Varachha CO-Operative Bank Ltd, Surat
                Branch -Sarthana

                Note: Attachment of both my account detail statements for your reference. Kindly go through it and arrange to get me my refund as soon as possible. Now, more than 1 Manth have passed.

                Looking forward to hearing from you. Prompt reply is highly appreciated.
                +1 photos
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                Sep 21, 2021
                Updated by sagar padsala76                 THere Are The No Refund In Our Bank
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                  C
                  ChemKlub India
                  Sep 21, 2021
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                  Address: daulat nagar jalgaon, daulat nagar

                  I have started razorpay for my company, but after certain payment some get settled to my account . Now my account is deactivated and there is 22450 Rs in my account. They are not settled. They dont have customer care number & chatbox to raise my query. I cant get help from them.
                  Razorpay customer support has been notified about the posted complaint.
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                    S
                    Somashekhara Harvi
                    Sep 18, 2021
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                    Address: 47, 2nd floor, 6th cross, sampige road, Malleshwaram, Bengaluru- 560003

                    On[protected] i have booked dry fruits twice on that day but so far the goods not delivered to me. i have paid through razor pay . there was an add reflected in face book, then i have booked the goods. later i have verified the mail sent by my banker regarding debiting of money from my account to the merchant through Razorpay. Therefore this complaint.
                    Razorpay customer support has been notified about the posted complaint.
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                      S
                      SUVIBHA FOOD
                      Sep 18, 2021
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                      I had paid 3000 to one company via razor pay.. It was debited from account but not credited to that company.
                      I done payment on 7th September .. today is 18 sept.. razor pay is a biggest worst third party payment getway..today is 11th day generally if problem is occur, then within 48 hours or maximum in a 7 days payment will get back into the particular account but still I didn't get my money back on my account I give a minus rating to razorpay.
                      Hopeless application made.
                      If some one really want to help me .. if anyone fell ashamed.. contact me on [protected] Prashant Savdekar.
                      Razorpay customer support has been notified about the posted complaint.
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                        S
                        [email protected]
                        from Chennai, Tamil Nadu
                        Sep 17, 2021
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                        My Amount was deducted when i tried to book the ticket in IRCTC.
                        But the ticked was not booked.

                        UPI Ref No.[protected]Google Pay)

                        Kindly make a note and revert the amount & issue immediately
                        Razorpay customer support has been notified about the posted complaint.
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                          S
                          [email protected]
                          from Chennai, Tamil Nadu
                          Sep 17, 2021
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                          I have booked the train ticket in IRCTC Via Razorpay.

                          The Amount got deducted but ticket was not booked.

                          Kindly make a note and revert with the amount immediately.
                          Razorpay customer support has been notified about the posted complaint.
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                            D
                            diwferna
                            Sep 17, 2021
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                            Ach debit mandate

                            Address: Bangalore

                            Hi, I don't have any pending loans and I didn't acknowledge or enter my details anywhere to debit the amount but I got below suspecious message please cancel it

                            ACH Debit mandate registered for Rs. 10000.00 /- with frequency ADHO in HDFC Bank A/c No.XXXXXXXXX48205 for Razorpay software pvt ltd with UMRN No.HDFC[protected].

                            Regards,
                            Diwaker...
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                            R
                            Ruja
                            Sep 16, 2021
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                            Address: Dis-Yavatmal city -Pusad Government hospital Banjara colony sant sevalal chowk neha daily needs ashoka park near gupta provision

                            Plz reply .
                            Razorpay customer support has been notified about the posted complaint.
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                              K
                              kandapauri
                              Sep 16, 2021
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                              Website: Razorpay.com

                              I had ordered Dryfruits-stock.myshopify.com for the purchase of cashew nuts and paid Rs.399/- through Razorpay on 09.09.2021 vide their payment ID:pay_HvNXvLIOBDU7me.

                              But the seller has not communicated with me and is not reachable since then when I tried to contact.

                              Razorpay on the other hand is not responding to my email and calls on toll free no.

                              I believe the seller is fake and is registered with Razorpay.

                              I, therefore seek your help in the refund of Rs.399/- from Razorpay.

                              Virander
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                                A
                                AnishaVa
                                from Thrissur, Kerala
                                Sep 16, 2021
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                                I have ordered a phone cover from wishfulprints.in on August 22. The amount is debited from my account and the order not placed till now.
                                Please do something or refund my money
                                Payment I'd :: pay_HoIZHV6sCC1N9h
                                Order I'd 405121
                                +3 photos
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                                I have ordered a phone cover from wishfulprints.in on August 11. The amount is debited from my account and the order not placed till now.

                                Amount debited and order not placed - Comment #4039461 - Image #0
                                Amount debited and order not placed - Comment #4039461 - Image #1
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                                  M
                                  Milindhf
                                  Sep 16, 2021
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                                  Had done a transaction between Mutterfly and Paytm.. was suppose to get my refund from Mutterfly via Paytm.
                                  Mutterfly is saying we have initiated the payment but its not reflecting in Paytm.. Paytm and Mutterfly is saying you need to get intouch with Razorpay if you have not received your payment!!

                                  This is going on for a month now.

                                  Refund id shared by Mutterfly-

                                  Refund Id rfnd_HgihEa2nHW6esa
                                  Initiated On 3rd Aug, 2021
                                  Payment Amount ₹ 4, 177 . 00
                                  Payment Id pay_HfWRPpzs2vcjTy
                                  Payment Via
                                  Paytm Refund Id rfnd_HgihEa2nHW6esa
                                  Initiated On 3rd Aug, 2021
                                  Payment Amount ₹ 4, 177 . 00
                                  Payment Id pay_HfWRPpzs2vcjTy
                                  Payment Via-
                                  Paytm
                                  Wallet
                                  In
                                  Can anyone help!!

                                  Regards
                                  Milind
                                  Razorpay customer support has been notified about the posted complaint.
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                                  Still no reply from Razorpay
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                                    B
                                    bhavesh24
                                    Sep 12, 2021
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                                    Razorpay account has been terminated and put the money on hold for 180 days

                                    I've created an account on Razorpay and did my KYC and everything and they said it's activated, everything was going well for the last 3-5 days, but today I got an email saying that your account has been terminated and your funds are on hold for the next 180 days, like why? I just need my funds back asap, I don't care about my account, those funds are what I care about. I JUST NEED THEM BACK RAZORPAY...
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