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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
Complaints 3552
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1904
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Razorpay reviews & complaints page 25

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M
malluis
Sep 28, 2021
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Address: hyderabad/chennai

We ordered 6.5 kgs of Drool Dog Food from the website and paid Ra.1840.80 through netbanking on razorpay on Sept 9th 2021 from ThePetCare.in (tel:[protected]). Till sept 16th there was no revert made and when enquires were made the owner got very defensive and aggressive.

A week later, still no shipment and when asked about it, they replied saying the would refund 2 days later. They keep sending mails saying refunded back through razorpay but no identification number given or refund reference number.

I wonder if they are scam artists operating, stealing money from people and blaming it on razorpay.

I would like y'all to help settle this matter as ThePetCare is pasing the blame on to RazorPay. Please help us get a refund of our money of Rs.1840.80 and if possible to bring these defrauders to justice.
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    RKam123
    Sep 28, 2021
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    You are kindly stated that on[protected] Rs 50000/- has been debited INDIAN BANK ACCOUNT, no- [protected], dhamsia branch through razorpy gateway, in order to credit ICICI MF folio no-9570383 in the same .UN FORTUNATELY, it is still pending . Idon't know what the reason is .Transaction ID[protected] . Kindly look into the matter properly by which the money to be credited or refunded as early as possible . Thanks - BIKAS CH. DAS
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      S
      sanjeevkumar inchal
      from Mangalore, Karnataka
      Sep 27, 2021
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      Address: Shahapur Belgaum

      Dear sir, My name is Sanjeevkumar Inchal, on 14/09/2021 at 01:13pm I have initiated a online payment to Indira Gandhi National Open University for 10, 000rs through Razorpay with my Canara bank debit card, the transaction was not successful but my bank account has been debited.
      Transaction ref no :[protected].

      It's been more than 7 working days and I have not received my money back, please help me to solve the issue.
      +2 photos
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        R
        RKam123
        Sep 24, 2021
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        Resolved

        You are cordially stated that on[protected] Rs 50000/- has been debited from my INDIAN BANK account, a/c no.-[protected], in order to credit in ICICI mf folio no.-9570383 through RAZORPAY GATEWAY, but still it is pending to be credited .I request youn kindly enquire into the matter by which to refund or credit soon, bank statement has been attached for your kind consideration - BIKAS CH. DAS
        +1 photos
        Sep 27, 2021
        Complaint marked as Resolved 
        Till now nothing done .I do not know what time needed to sort out the issue .
        Razorpay customer support has been notified about the posted complaint.
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          H
          harshanhoney
          from Chennai, Tamil Nadu
          Sep 24, 2021
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          Online Fianancial Fraud Transaction through Razorpay payment customer id:cust_I0driPGDPizYcI mobile number [protected]. Total amount Rs. Rs. 23262/- Through SBI credit card. Transaction ID[protected]. Request you to please hold the amount to customer. Transaction date:[protected] @ 3:12 pm.
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            G
            gurpreet23
            from ludhiana, Punjab
            Sep 23, 2021
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            Hlo good evening today i trying to send money in my college account but it is transferred to your upi id by mistake please send me my money as soon as possible in my account from which it is debited my upi reference id is[protected] please sir in any case call me on [protected] and it is humble request please give me my money back
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              H
              Harsh_kohli_1981
              Sep 23, 2021
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              Payment Settlement

              I had created an Account on 7th May 2021 to receive payments for my services from my clients.
              My account was activated and I sent two payment links to one of my clients and my client paid the amount .
              The very next day, I was informed that my account is being de-activated as the banking partner has rejected my account
              I was informed about the charge back period of 120 days
              Its been more then 120 days now and...
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              S
              sagar padsala76
              Sep 21, 2021
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              Address: B-1/301, Sankalp Residency, Near Shyam DHam Temple, Sarthana Jakatnaka Surat.395006

              Respected Sir,

              Kindly note that I had purchased the below listed item but due to some reasons I had sent it back and initiated a refund.

              Order No. #682200
              Unique code is 231537.

              Pl note that I had closed my source bank account (BOB) which I used for the payment due to personal reasons.
              So, please find my other account details to return the amount which I paid for the item.

              I want my refund in the below listed account only.

              Account Name- Payal Vaibhavkumar Padsala
              Account Number - [protected]
              IFSC code - VARA0289014
              Bank Name - The Varachha CO-Operative Bank Ltd, Surat
              Branch -Sarthana

              Note: Attachment of both my account detail statements for your reference. Kindly go through it and arrange to get me my refund as soon as possible. Now, more than 1 Manth have passed.

              Looking forward to hearing from you. Prompt reply is highly appreciated.
              +1 photos
              Razorpay customer support has been notified about the posted complaint.
              Sep 21, 2021
              Updated by sagar padsala76
              THere Are The No Refund In Our Bank
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                C
                ChemKlub India
                Sep 21, 2021
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                Address: daulat nagar jalgaon, daulat nagar

                I have started razorpay for my company, but after certain payment some get settled to my account . Now my account is deactivated and there is 22450 Rs in my account. They are not settled. They dont have customer care number & chatbox to raise my query. I cant get help from them.
                Razorpay customer support has been notified about the posted complaint.
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                  S
                  Somashekhara Harvi
                  Sep 18, 2021
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                  Address: 47, 2nd floor, 6th cross, sampige road, Malleshwaram, Bengaluru- 560003

                  On[protected] i have booked dry fruits twice on that day but so far the goods not delivered to me. i have paid through razor pay . there was an add reflected in face book, then i have booked the goods. later i have verified the mail sent by my banker regarding debiting of money from my account to the merchant through Razorpay. Therefore this complaint.
                  Razorpay customer support has been notified about the posted complaint.
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                    S
                    SUVIBHA FOOD
                    Sep 18, 2021
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                    I had paid 3000 to one company via razor pay.. It was debited from account but not credited to that company.
                    I done payment on 7th September .. today is 18 sept.. razor pay is a biggest worst third party payment getway..today is 11th day generally if problem is occur, then within 48 hours or maximum in a 7 days payment will get back into the particular account but still I didn't get my money back on my account I give a minus rating to razorpay.
                    Hopeless application made.
                    If some one really want to help me .. if anyone fell ashamed.. contact me on [protected] Prashant Savdekar.
                    Razorpay customer support has been notified about the posted complaint.
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                      S
                      from Chennai, Tamil Nadu
                      Sep 17, 2021
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                      My Amount was deducted when i tried to book the ticket in IRCTC.
                      But the ticked was not booked.

                      UPI Ref No.[protected]Google Pay)

                      Kindly make a note and revert the amount & issue immediately
                      Razorpay customer support has been notified about the posted complaint.
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                        S
                        from Chennai, Tamil Nadu
                        Sep 17, 2021
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                        I have booked the train ticket in IRCTC Via Razorpay.

                        The Amount got deducted but ticket was not booked.

                        Kindly make a note and revert with the amount immediately.
                        Razorpay customer support has been notified about the posted complaint.
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                          D
                          diwferna
                          Sep 17, 2021
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                          Ach debit mandate

                          Address: Bangalore

                          Hi, I don't have any pending loans and I didn't acknowledge or enter my details anywhere to debit the amount but I got below suspecious message please cancel it

                          ACH Debit mandate registered for Rs. 10000.00 /- with frequency ADHO in HDFC Bank A/c No.XXXXXXXXX48205 for Razorpay software pvt ltd with UMRN No.HDFC[protected].

                          Regards,
                          Diwaker...
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                          Ruja
                          Sep 16, 2021
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                          Address: Dis-Yavatmal city -Pusad Government hospital Banjara colony sant sevalal chowk neha daily needs ashoka park near gupta provision

                          Plz reply .
                          Razorpay customer support has been notified about the posted complaint.
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                            K
                            kandapauri
                            Sep 16, 2021
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                            Website: Razorpay.com

                            I had ordered Dryfruits-stock.myshopify.com for the purchase of cashew nuts and paid Rs.399/- through Razorpay on 09.09.2021 vide their payment ID:pay_HvNXvLIOBDU7me.

                            But the seller has not communicated with me and is not reachable since then when I tried to contact.

                            Razorpay on the other hand is not responding to my email and calls on toll free no.

                            I believe the seller is fake and is registered with Razorpay.

                            I, therefore seek your help in the refund of Rs.399/- from Razorpay.

                            Virander
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                              A
                              AnishaVa
                              from Thrissur, Kerala
                              Sep 16, 2021
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                              I have ordered a phone cover from wishfulprints.in on August 22. The amount is debited from my account and the order not placed till now.
                              Please do something or refund my money
                              Payment I'd :: pay_HoIZHV6sCC1N9h
                              Order I'd 405121
                              +3 photos
                              Razorpay customer support has been notified about the posted complaint.
                              I have ordered a phone cover from wishfulprints.in on August 11. The amount is debited from my account and the order not placed till now.

                              Amount debited and order not placed - Comment #4039461 - Image #0
                              Amount debited and order not placed - Comment #4039461 - Image #1
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                                M
                                Milindhf
                                Sep 16, 2021
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                                Had done a transaction between Mutterfly and Paytm.. was suppose to get my refund from Mutterfly via Paytm.
                                Mutterfly is saying we have initiated the payment but its not reflecting in Paytm.. Paytm and Mutterfly is saying you need to get intouch with Razorpay if you have not received your payment!!

                                This is going on for a month now.

                                Refund id shared by Mutterfly-

                                Refund Id rfnd_HgihEa2nHW6esa
                                Initiated On 3rd Aug, 2021
                                Payment Amount ₹ 4, 177 . 00
                                Payment Id pay_HfWRPpzs2vcjTy
                                Payment Via
                                Paytm Refund Id rfnd_HgihEa2nHW6esa
                                Initiated On 3rd Aug, 2021
                                Payment Amount ₹ 4, 177 . 00
                                Payment Id pay_HfWRPpzs2vcjTy
                                Payment Via-
                                Paytm
                                Wallet
                                In
                                Can anyone help!!

                                Regards
                                Milind
                                Razorpay customer support has been notified about the posted complaint.
                                Still no reply from Razorpay
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                                  I've created an account on Razorpay and did my KYC and everything and they said it's activated, everything was going well for the last 3-5 days, but today I got an email saying that your account has been terminated and your funds are on hold for the next 180 days, like why? I just need my funds back asap, I don't care about my account, those funds are what I care about. I JUST NEED THEM BACK RAZORPAY...
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                                  A
                                  Amol karad
                                  Sep 11, 2021
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                                  Address: Bangalore

                                  Dear Team,

                                  I had paid RozarPay a company of four lakh 60 thousand rupees as twenty thousand thirty thousand rupees They did not give me the service after the payment was completed but when I asked them for a refund, they did not even give me refund.

                                  Regard,

                                  Amol karad

                                  Name -Amol Karad
                                  Email -amolkarad.[protected]@gmail.com
                                  Contact -[protected]/[protected]
                                  Stuck money - 460000

                                  Transaction details

                                  Payment Id - pay_GSrvATfdUzi2vP
                                  Amount - 30000
                                  Date - 23 January 2021

                                  Payment Id - pay_GSrwpHsoiAyRjg
                                  Amount - 30000
                                  Date - 23 January 2021

                                  Payment Id - pay_GSrxx28i2VHo4a
                                  Amount - 30000
                                  Date - 23 January 2021

                                  Payment Id - pay_GSs36OUaRQJhcD
                                  Amount - 30000
                                  Date - 23 January 2021

                                  Payment Id - pay_GSs36OUaRQJhcD
                                  Amount - 20000
                                  Date - 25 January 2021

                                  Payment Id - pay_GTU2NwmTsJ2L4M
                                  Amount - 20000
                                  Date - 25 January 2021

                                  Payment Id - pay_GTU7L0sVFI8JK1
                                  Amount - 20000
                                  Date - 25 January 2021

                                  Payment Id - pay_GTU92knOpAxnzz
                                  Amount - 20000
                                  Date - 25 January 2021

                                  Payment Id - pay_GTU49mjmLXUnix
                                  Amount - 20000
                                  Date - 25 January 2021

                                  Payment Id - pay_GTUEAslox5ikMc
                                  Amount - 20000
                                  Date - 25 January 2021

                                  Payment Id - pay_GTVuCrxv7zpv0o
                                  Amount - 30000
                                  Date - 25 January 2021

                                  Payment Id - pay_GTW2cwTK7Qq5oU
                                  Amount - 30000
                                  Date - 25 January 2021

                                  Payment Id - pay_GTW4HrKeVTnP4h
                                  Amount - 30000
                                  Date - 25 January 2021

                                  Payment Id - pay_GTW5su37WncAQk
                                  Amount - 30000
                                  Date - 25 January 2021

                                  Payment Id - pay_GTW78lQwutBeMr
                                  Amount - 30000
                                  Date - 25 January 2021

                                  Payment Id - pay_GTW96S2b9SEhTs
                                  Amount - 30000
                                  Date - 25 January 2021

                                  Payment Id - pay_GTWAHPeyMSKRvV
                                  Amount - 30000
                                  Date - 25 January 2021

                                  Payment Id - pay_GTWUYK1dPQxqdW
                                  Amount - 30000
                                  Date - 25 January 2021
                                  +18 photos
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