Submit a Complaint
Claimed

Razorpay Complaints & Reviews

razorpay.com
2.8
Updated: Apr 4, 2026
Complaints 3556
Resolved
1904
Unresolved
1652
Good! Razorpay values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that Razorpay step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to Razorpay

Having problems with Razorpay?

File a complaint and get it resolved by Razorpay customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Railways
Razorpay

Razorpay reviews & complaints page 25

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
T
TEJPAL SONI
Dec 6, 2021
Report
Copy

I have created a razorpay id to accept online payments. After creating id I accept a payment by my customer but due to some reason I had to refund the amount to my customer. But now razorpay sent me mail that "your account is on hold". This is really dicusting. I want my money.
Name. TEJPAL SONI.
Merchant id. IRrtnyAARWu4rK
Payment id. pay_ISCVXWzH1NZzwJ
Razorpay customer support has been notified about the posted complaint.
Dec 06, 2021
Updated by TEJPAL SONI I have created a razorpay id to accept online payments. After creating id I accept a payment by my customer but due to some reason I had to refund the amount to my customer. But now razorpay sent me mail that "your account is on hold". This is really dicusting. I want my money.
Name. TEJPAL SONI.
Merchant id. IRrtnyAARWu4rK
Payment id. pay_ISCVXWzH1NZzwJ
Dec 06, 2021
Updated by TEJPAL SONI M.no. [protected]
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    J
    Jasyes!1
    Dec 6, 2021
    Report
    Copy

    With difficulty made payments to Mukthi Bangalore for Pushpayagam 11/11/2021, posted from my account 11/12/2021.
    2 payments for $111.00 USD were made. I requested 1 be returned. I later decided to leave both payments in place & notified the organizer.

    Was later emailed from the organizer of Pushpayagam that Razorpay is requesting the refund. I am not able to put in a note via Razorpay.com/support to cancel the refund request. It says my account is locked. I have not received any emails from Razorpay. I would appreciate some communication from them before locking me out!
    Thank you!
    Razorpay customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      Rishikesh E
      Dec 4, 2021
      Report
      Copy

      Address: Vellore

      I booked a ticket on 4 December 2021 with reference number [protected] amount of 678.60 rupees
      I did this transaction with Google pay reference number CICAgOCencaLYq
      Upi transaction ID of[protected]
      Razorpay customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sakshi Blogger
        Dec 3, 2021
        Report
        Copy

        Money has been debited from my account and I have not received any services or refund
        note-merchant create a fake shoping website and doing fraud
        Plese Initiate refund
        Payment Id -pay_IQDRNK1g3NkDDt amount -5000
        Payment Id-pay_IQDmjQIduqeU9L amount -10000
        Payment Id-pay_IQERfpZ5qzghqA amount-10000
        Payment Id-pay_IQEzQAaTEiYKlF amount -5000
        Payment Id-pay_IQExlUgHCVsVLz amount 10000
        Razorpay customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Romain Rajan
          Nov 26, 2021
          Report
          Copy

          Website: www.razorpay.com

          A refund was initiated by crossbeats to me as refund but it is blocked by razorpay and no satisfactory reason has been given by razor pay

          I have attached the receipt slip sent to me by crossbeats which clearly indicates that money is blocked by razorpay
          Razorpay customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            H
            Hari om 12
            from Delhi, Delhi
            Nov 23, 2021
            Report
            Copy

            Address: 60 61 gali no 3 Sarita vihar Delhi 110076

            I didn't get the money . Got only 10223, And payment was 67890 + 5, 785. Total amount is 73, 675. And amount is settled -63, 447
            Razorpay customer support has been notified about the posted complaint.
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              L
              Lakshman rachapudi
              from Guntur, Andhra Pradesh
              Nov 22, 2021
              Report
              Copy

              Website: Razorpay

              Why are fraud companies on razorpay? Why are they not verified?
              Razorpay takes benefits but will not take responsibility?
              Payment ID: pay_I3KcisYuV02HIR
              Payment amount: ₹1, 999.00
              Payment date: 29th Sep, 2021
              We did mot get refund to our bank account
              They will call us and ask to enter bank details in screen shared. How can we trust
              Payment regulators should take responsibility . Who can consumers trust
              Are you trust worthy #Razorpay?
              Razorpay customer support has been notified about the posted complaint.
              Helpful
              2 other people found this review helpful
              2 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                N
                narendra.bsp
                from Bilaspur, Uttar Pradesh
                Nov 20, 2021
                Report
                Copy

                I have made an online payment of INR 1682.55 using net banking towards RAZORPAY from your Account XXXXXXXXX860 on Nov 20, 2021 at 09:20 hours. The Transaction ID is [protected]. This was shown as Transaction Error in IRCTC and my account has already debited.

                Please let me know the refund status as it's not showing anything at IRCTC site.
                Razorpay customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Suman641
                  from Chakdaha, West Bengal
                  Nov 18, 2021
                  Report
                  Copy

                  Address: 995-k.b.m. Po+ps- chakdaha , dis - nadia

                  My settlement was totally off
                  No customer care service
                  No email support aftar two days
                  Razorpay customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    K
                    KANG : The Conqueror
                    Nov 18, 2021
                    Report
                    Copy

                    Address: G-474, Gulmohar Eatate, Povket-C, Pi-1
                    Website: consumercomplaints.in

                    Hey... I didn't get my refund of Rupees 224.50 of the order which I cancelled on 1st November 2021 on JIO MART. The RRN Number provided by the JIO MART Helpline is[protected]. The contact number is [protected]. It has been 18 days and still I didn't received my order. Please make the refund as soon as possible.

                    Thanks & Regards
                    Tanishq Dubey
                    Razorpay customer support has been notified about the posted complaint.
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      G
                      Geetha HarishKumar
                      from Malur, Karnataka
                      Nov 16, 2021
                      Report
                      Copy

                      Address: SJR Cyber Laskar, Hosur Rd, Adugodi, Bengaluru, Karnataka 560030

                      I have made some order worth Rs: 42, 604 from ASHA AGROCOMM Pvt ltd through RAZORPAY. By the time I got some error after some time the amount got deducted. So merchant saying that they are already refunded my amount. But It's been more a month. Still it is not refunded. Please take necessary action on this.

                      Paid date: 30.09.2021
                      Dispute date: 05.10.201

                      But today 16.11.2021 still not received.
                      Razorpay customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        H
                        HSs1117663737
                        Nov 16, 2021
                        Report
                        Copy

                        I have mistakenly made a payment through test mode of razorpay, mid G364p2RDD2NqAm, payment id pay_Hke2ZiLQgTRN13, throygh mail id [protected]@gmail.com.


                        Amount us not credited into my account and is also not sent bavk to source. Request you to please send it back to the source only.


                        Please let me know if anything else is required and do the needful on urgent basis.
                        Razorpay customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          N
                          navneet narwal
                          Nov 15, 2021
                          Report
                          Copy

                          Address: H NO. 612 sector8 jind, haryana

                          Hii
                          I submitted my re registration form, the fee has been deducted but in my profile it is shown that there is no fee deducted and there is no history of fee deduction. Kindly update my fee details in profile or kindly return my money.
                          Razorpay customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            navneet narwal
                            Nov 15, 2021
                            Report
                            Copy

                            Address: H.NO. 612 sector 8 jind

                            I re register my MA history 2nd year. I paid fee but in my form it shows that there is no fee paid. Kindly help me to submit my fee or return my money.
                            Razorpay customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              L
                              Lakshman rachapudi
                              from Guntur, Andhra Pradesh
                              Nov 13, 2021
                              Report
                              Copy

                              Payment ID: pay_I3KcisYuV02HIR
                              Payment amount: ₹1, 999.00
                              Payment date: 29th Sep, 2021
                              With email id [protected]@gmail.com
                              Fraudulent merchant on razorpay
                              We received a mail from razorpay to request bank. We did. Bank says razorpay should initiate the refund. Please help. No point of contact to even talk to at razorpay
                              Razorpay customer support has been notified about the posted complaint.
                              View replies
                              Razorpay customercare reached out. It was really nice of them to offer instant refund. But the problem is they want us to enter card details in a paymentgateway they share through anydesk app.
                              After looking at all the online fraud news, we cant do that. Kindly transfer money back to the account from which it is deducted. Normal refund please.
                              Reply
                              Razorpay reached out to us to give us a refund promptly. But the problem is, they want to enter our bank card details in a payment gateway shared by them through anydesk app. Our parents are not allowing it. Even we are a bit apprehensive of entering details in an app after being a subject of fraud. Please razorpay, refund us money through the account which is used to make the transaction.
                              We trust in you, razorpay
                              Reply
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Ssurvi
                                Nov 11, 2021
                                Report
                                Copy

                                I booked my tickets from irctc and paid through google pay my money was deducted but booking was failed
                                Kindly look into it...
                                Razorpay customer support has been notified about the posted complaint.
                                Nov 15, 2021
                                Updated by Ssurvi                                 Still not got the refund kindly look into it
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  Q
                                  qualpro
                                  Nov 8, 2021
                                  Report
                                  Copy

                                  Address: G KousalyaC 3021,Brigade Meadows,Kanakapura Rod, Bangalore 560082Mobile: 9480696622/91088283690

                                  Ref:INB/[protected]/RAZO SOFTWARE PVT LTD

                                  I paid INR 599/- online on Oct 30, 2021 for purchase of a Churidhar top payable to Karuv Cloth shop.
                                  Repeated complaints to them have no response.
                                  I guess you have not credited the amount to them.

                                  Please check and confirm the status
                                  Razorpay customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    B
                                    bharathcl cl
                                    Nov 3, 2021
                                    Report
                                    Copy

                                    Website: Wimigo.in

                                    I have ordered the bicycle from wimigo website on[protected].later I got to know that it was fraud website .the below is transaction details please do the needful.
                                    HDFC Bank: Rs 1999.00 debited from a/c **3090 on 02-11-21 to VPA [protected]@icici(UPI Ref No[protected]. Not you? Call on [protected] to report
                                    Razorpay customer support has been notified about the posted complaint.
                                    Helpful
                                    2 other people found this review helpful
                                    2 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Sudheendra Raghavendra
                                      Nov 2, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      IRCTC payment using Razorpay failed | money deducted but refund not received

                                      IRCTC TRansaction ID [protected]
                                      Nov 6, 2021
                                      Complaint marked as Resolved 
                                      The refund amount got credited. thanks for your support.
                                      Razorpay customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        sriviveka s
                                        Nov 1, 2021
                                        Report
                                        Copy

                                        I paid to naturefoodyforurskin yesterday and payment was debited from my account but my order was failed and also the naturefoodyforurskin team haven't received my amount...please refund my money or confirm my order.
                                        Razorpay customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Indian Railway Catering & Tourism Corporation [IRCTC]
                                          1
                                          (10885)
                                          Southern Railway
                                          1
                                          (779)
                                          Gateway Rail
                                          1
                                          (3)