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Razorpay Complaints & Reviews

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Updated: Apr 4, 2026
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Razorpay reviews & complaints page 31

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R
Rsureshmenga
Jul 24, 2021
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Paying 213 not credited
Razorpay customer support has been notified about the posted complaint.
Jul 24, 2021
Updated by Rsureshmenga
213 pls refund

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    M
    Mayank ruhela
    Jul 23, 2021
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    Address: Dehradun

    Hii,

    Toady I have booked one item and pay it in advance by your payment gateway but after this company is not giving me order delever details even they not have any toll free number plz help me for this.

    Mayank
    [protected]
    Razorpay customer support has been notified about the posted complaint.
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      S
      shailendrashukla@
      Jul 23, 2021
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      Address: lakhimpur kheri
      Website: airtel broadband

      HI TEAM
      I Recharged my broadband amount 3537 date 16 jul but my balance deducted but recharge not done ..,
      Razorpay customer support has been notified about the posted complaint.
      ref no[protected]
      date 16-jul-2021, 10:25AM
      say How much day you will notified my complaint, , i'm facing this problem before 10days but you haven't, , what happened
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        S
        Saroj 7894
        Jul 23, 2021
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        Address: Bhadrak
        Website: Au bank

        My recharge is successful but not recharge my phone number
        Razorpay customer support has been notified about the posted complaint.
        Jul 23, 2021
        Updated by Saroj 7894
        Cancel this recharge not recharge my phone number
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          A
          another_jones
          Jul 23, 2021
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          Resolved

          I recently paid for an order on the Jockey India website. I've contacted Jockey support and they say that there was a payment gateway issue due to which the amount has not been credited to them. However this is contrary to what razorpay track payment states with the payment ID as it says that amount has been credited to Jockey. Due to the faulty payment system it is unclear as to where my money is. Jockey says razorpay hasn't credited t and razorpay says it has credited.
          Payment ID: pay_Hc0VdYcnzgklVf
          Jul 23, 2021
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
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            N
            nibs27
            Jul 22, 2021
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            Holding funds without providing any information

            Website: razorpay.com

            I was using Razorpay as my payment gateway and it was all fine until one day my settlements got paused due to non-compliance with regulatory guidelines as set by their partner banks, which I believe is the SBI. They told me that they just needed to re-verify my KYC details, and then they would resume and they also asked me to send some invoices from customers (9HG926sXRttH8Pu). So I emailed them back asking the type of invoice they wanted...
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            Tushar N Desai
            Jul 21, 2021
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            Address: Mumabi

            I have paid Rs.249 to Northernanthes,  Rampur for purchase of a vegitable cutter on 25/04/2021. But so far the product has not received. Have made payment through my standard chartered credit card.

            Tushar Desai
            Razorpay customer support has been notified about the posted complaint.
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              oknomo
              Jul 20, 2021
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              Ticket (#2568217). Has been raised since long and the support team, just writes your ticket is resolved and if not reply to the message. I replied they come back in no time that it is resolved. A minimum of 20 emails had been passed between us and no one has bothered even to read my email.
              Razorpay customer support has been notified about the posted complaint.
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                M
                Meghana Mayekar
                Jul 19, 2021
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                Hi Sir, payment kiya abhi tak delivery ayi nhi sarees, please return 169/-payment gpay
                Razorpay customer support has been notified about the posted complaint.
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                  B
                  Bungnao
                  Jul 19, 2021
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                  Address: Bishnupur manipur

                  Sir on date 96 of July I book a ticket from your apps but till now I didn't get the ticket number my transaction no.is[protected].so kindly please return the money in my debited account immediately.
                  Thank you.
                  Razorpay customer support has been notified about the posted complaint.
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                    M
                    Mmmmmohammd imran
                    Jul 18, 2021
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                    इस केस के सम्बन्ध में मूझे आपकी मदद चाहिए।आपका मर्चेंट होने के नाते से।आपको साइबर क्राईम को ई-मेल करना है कि यह मर्चेंट ईद Fv5Qey198J7SSY का किसी भी लोन एप से संबंध नहीं है। अगर है तो आप हमें बताये। इस जानकारी की मांग पूलिस अधिकारी ने की है और यह जानकारी की आवश्यकता मुझे भी .
                    Razorpay customer support has been notified about the posted complaint.
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                      T
                      tcf152
                      Jul 17, 2021
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                      I was paid accidentally 1967/- on Phonepe for Razor pay software Pvt Ltd for fastag, but I don't have any fastag on Razor pay, I was contacted Phonepe support for refund but they asked for contact Razor pay for further clarification, but there is no have contact details on Razor pay to refund my amount.
                      Razorpay customer support has been notified about the posted complaint.
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                        Gaurav Uikey
                        Jul 16, 2021
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                        Respected sir /madam
                        I have applied for mahcet but at the time of payment money is deducted from my account even I got payment successful status in mail but in application form the status is failed. Kindly do the needful as soon as possible.
                        Razorpay customer support has been notified about the posted complaint.
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                          Gaurav Uikey
                          Jul 16, 2021
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                          Respected sir
                          I have applied for mahcet but at the time of payment money is deducted from my account even I got successful status on mail but application form status is failed . Tomorrow is the last day of application form. Kindly do needful as soon as possible
                          Razorpay customer support has been notified about the posted complaint.
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                            J
                            Jsengi2020
                            Jul 14, 2021
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                            I order the swing table online, payment paid phone pay merchant order id
                            HOaWyPT21wOaWE
                            Payment made on June 18 2021 and till date any confirmation from suppliers or return the payment .

                            For your reference attached the below phonepe communications

                            This is about the Ticket ID:[protected] for Transaction ID: T2106182200164123729377.

                            Kindly give the merchant details. To known my status of my order. If it fake merchant I will go for legal action

                            Thanking you
                            Regard
                            Shagul hameed
                            [protected]
                            Razorpay customer support has been notified about the posted complaint.
                            I order ebicycle online, payment paid merchant order id is

                            pay_Hb5swWd1qgvQwd

                            Payment made on 20 July 20 2021 and till date I have not received my order, merchant contact no is not working. I have mailed for refund to merchant but it doesn't get delivered at all to that merchant.
                            After searching on internet I got to know it was a fraud which was being done with help of razorpay payment gateway by which merchant was able to create his fake profile and fake site online. I request for refund of my 4098 rs. Immediately from razorpay. Since you provided this fake merchant an opportunity to create fraud compny and do online fraud you are equally responsible because your company has verified such fraud merchant
                            till time that merchant site is running even when I reported it to be fraud company.
                            This indicate that you are very careless about this. I request you to return my mone immediately or I am initiating leagal action against razorpay company in consumer court.

                            For your reference attached the below net banking communications

                            Rs. 4098.00 was debited on your Saraswat Bank Debit Card XX2537 on 20-Jul-2021 12:27:08 PM at AHIR FASHION SURAT GJIN - 40R70658
                            (Txn Ref No[protected]

                            My account no [protected]
                            IFSC : srcb 0000059
                            Kindly give the merchant details. To known my status of my order. If it fake merchant I will go for legal action

                            Adv. Bhushan Bhoir
                            [protected]
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                              A
                              Ayush._pal
                              Jul 14, 2021
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                              Address: Mata Nagar Ankat Var Layout

                              Payment deducted but showing payment failed in mht cet form
                              Razorpay customer support has been notified about the posted complaint.
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                                D
                                dadarao kale
                                Jul 11, 2021
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                                Address: Bhokardan dist jalna

                                Dear sir/mam i pay fees of 817 for mhtcet by phone pay, amount is deducted from my phone but it showing payment failed..
                                Razorpay customer support has been notified about the posted complaint.
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                                  nilesh2860
                                  Jul 11, 2021
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                                  Address: 704B, Nirman Galaxy, Pump House, Andheri (East)

                                  I made order on 20 April 2021 at 7.54am of amount Rs.699. Mondey deducted under payment id -pay_H10dQVFwz2Dsk8 but till date order not received
                                  Razorpay customer support has been notified about the posted complaint.
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                                    Sanjay K C
                                    Jul 11, 2021
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                                    Address: 735,Guruwar Peth , Pune 411041

                                    Dear

                                    I done payment Rs.1178.82 from your gateway to Drishtim for Drishtim car AI dashcam on www.drishtim.com . I sent mail to merchant to despatch my product immediately but no any response from merchant .

                                    Pls take action on it and kindly despatch my product immediately or refund my amount.

                                    I alreday raise the request on razor pay support page . The ticket id is - #5811760.

                                    Pls do the needful and kindly contact to merchant for despatching order or refund my amount

                                    Regards
                                    Sanjay Pune Maharashtra
                                    Razorpay customer support has been notified about the posted complaint.
                                    Jul 11, 2021
                                    Updated by Sanjay K C
                                    Dear

                                    I done payment Rs.1178.82 from your gateway to Drishtim for Drishtim car AI dashcam on www.drishtim.com . I sent mail to merchant to despatch my product immediately but no any response from merchant .

                                    Pls take action on it and kindly despatch my product immediately or refund my amount.

                                    I alreday raise the request on razor pay support page . The ticket id is - #5811760.

                                    Pls do the needful and kindly contact to merchant for despatching order or refund my amount

                                    Still not yet resolved why showing resolved ?

                                    Regards
                                    Sanjay Pune Maharashtra

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                                      Waseem Qadri
                                      Jul 10, 2021
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                                      I have transferred the amount 1530 to razorpay through google pay by mistake please transfer my account back as soon as possible
                                      Razorpay customer support has been notified about the posted complaint.
                                      Jul 10, 2021
                                      Updated by Waseem Qadri
                                      Please transfer my amount back

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