Razorpay Complaints & Reviews

Hello sir
Myself Sithara, I booked train ticket on 21st Nov 2024 . I tried two times, and both times, the money got deducted. I paid via razorpay from Google pay but train tickets werent not booked. Its 1463.3Rs deducted twice.

Transaction status : amount not received from the bank. But bank confirmed that its a success from their side and might be blocked at gateway.
I will attach the screen shots of that paid money, please make it return to my account

This is to inform that Razor pay is hoarding MSME monies for petty reasons. Neither they have an accessible phone number nor they respond on mails appropriately. EVEN THEIR NODAL OFFiCER DOES NOT RESPOND WITHIN TIME. Now, they are hoarding Rs.1.5 Mln since past 6 months or so and no amount of mails written to them is moving these thick skinned guys. They are asking us to indemnify them for all their mistakes. They never call back even if we give our phone number. Being MSME, it is very important to get funds on time but Razor Pay is squeezing MSMEs itself. I hope RBI takes note of this issue and gives sanitizes these corrupt malpractices of this company. This is crazy.

I am writing to express my utmost disappointment and frustration regarding the lack of response and action from your team regarding my refund request for the Razorpay business registration service.

On 5th March I made the decision to register one of our businesses through Razorpay and proceeded with the payment for the registration. However, within a span of just four days, circumstances changed, and we had to abort the registration process as we opted for a different registration route.

Understanding the situation, I promptly initiated a refund request through your platform, providing all necessary details and reasons for the cancellation. Despite numerous attempts to follow up on the status of my refund, I have not received any response from Razorpay executives or the legal team.

This level o[censored]nresponsiveness is highly unprofessional and unacceptable. As a paying customer, I expect a certain standard of service and communication, which unfortunately I have not received in this case. It is concerning that my attempts to reach out and resolve this matter have been met with silence.

I urge you to prioritize this issue and take immediate action to process my refund. Failing to do so would compel me to explore legal avenues to ensure my rights as a consumer are upheld.

I Want To Delete My Razorpay Account
I Already have one Razorpay account and this account I created by mistake
So please contact me and guid up me for how to permanently delete my this account

Please contact me as soon as possible
My Razorpay account I'd which I want to delete
NnqenAH78yjpTS

Hi, we recharged FASTag on Jan 22nd, 2024 at 3.33pm for 500Rs through POU. But FASTag was recharged and amount has not been credited or returned.

My id - 30926
im the menber of razorpay i did second joint order with 50K, i have completed everything smoothly but my settlement specialist said error was created for generating withdrawl contact your tutor .
after contacting my tutor he said you hae only 90 credit points, you need 100 pointd to do normal withdraw
My earnings 83K for withdraw of 83k i wnat to pay 1 Lakh because for one point i want to pay 10k(as per tutor said)
how it is possible .please clear this issue and send my amount as soon as possible
Thanking you

I have tried to book railway ticket on 8th February 2024 at 01.11 p.m. Money ₹742.5 transferred from my account via Google pay. But ticket not booked. Attached herewith screen shot of IRCTC and Google pay app. IRCTC said money will be sent in 3-4 working days. But till this date not refunded by Razorpay.
This happened twice in a day.

I have tried to book railway ticket on 8th February 2024 at 11.06 a.m. Money ₹748.40 transferred from my account via Google pay. But ticket not booked. Attached herewith screen shot of IRCTC and Google pay app. IRCTC said money will be sent in 3-4 working days. But till date not refunded by Razorpay.

Hi I have using Razor Pay from 2021 to till date for my business, but recently Razor Pay has stopped doing settlement from 2 weeks and asking us to share the details of customers. after submitting the details these people aren't submitting the settlements and the customer success team really sucks as hell. Without having proper knowledge about their own product they have hired people for customer support. They just put the call on hold for 55 minutes as the senior manager was busy. they dont do a call back or mail the details

Subject: Complaint against RazorPay for Non-Refund of Amount - Transaction No: ARN[protected]

Respected Sir/Madam,

I hope this letter finds you well. I am writing to bring to your attention a matter of concern regarding a refund that is pending from RazorPay, in relation to a transaction with Ease My Trip. I have diligently tried to resolve this issue through communication with both Ease My Trip and ICICI Bank but Ease My Trip says they already initiated refund and Icici bank have not received any refund yet, so it's pending with Payment Gateway which is RazorPay

Details of the complaint are as follows:

Transaction Details ( Flight Booking ):

Amount: 52534 INR
Booking for: 9 Pax
Transaction Date: [Transaction Date]

Cancellation Details:
Cancellation for: 2 Pax
Refund Amount: 10072 INR
Transaction No Given by EMT support: ARN[protected]

Steps Taken:
- Raised refund request with Ease My Trip and got a screenshot of refund they have generated.
- Created service request SR[protected] with ICICI customer care where they confirmed they have not received any refund..

Issue:
The refund of 10072 INR, initiated by Ease My Trip, has not been reflected in my account/credit card statement even after more than 3 Months and been stuck with RazorPay

Attachments:
- Emails confirming refund initiation from Ease My Trip.
Provided Refund Id :-
rfnd_MiT1xOOHISYDhz
rfnd_Mhi3PofzJtFt21
- Service request reference with ICICI customer care.
- Transaction reference: ARN[protected].

I request your intervention in this matter to ensure a prompt resolution. The delay in refund is causing undue stress, and despite my efforts, there has been no positive outcome. I trust that the Consumer Forum will investigate this matter thoroughly and take appropriate action.

I am willing to provide any additional information or documentation necessary to expedite this process.

Thank you for your prompt attention to this matter.

Sincerely,
Prateek Jain
Vimal Chand Pawan Kumar, Dwarikadish Colony
Jhalrapatan, Rajasthan 326023
[protected]@gmail.com
[protected]
05-Feb-2024

Razorpay has not been completing my request for online payment link .This has been been going on for many days .LAst Sunday Dipanshu called me and said to upload Aadhar card again and it will be sorted out.No one has the courtesy to call .The number which was given has not been responded by any though there is an automatic message saying sone one will call

If some one doesnt call me now, i am going to escalate to the very top .I
am a reasonable man but if this irresponsible behavior continues from Razorpay, i will fight it for my loss of business legally

Rajesh
[protected] (primary)

Dear Razorpay Support Team,

I hope this message finds you well. I am writing regarding the activation status of my Razorpay account linked to my Shopify store, Grail Kart.

I have meticulously provided all the necessary and accurate information required for the activation of my account. However, despite this, I regret to inform you that my account is still under review for the payment gateway activation, causing hindrances in the operational aspects of my business.

As a dedicated entrepreneur striving to provide seamless services to our customers, the delay in the activation process is adversely affecting our ability to carry out transactions smoothly. This delay is not only inconveniencing us but also impacting our business growth and customer experience.

I kindly request your urgent attention and prompt action in expediting the review process or providing any additional information necessary to ensure the swift activation of my account. Your assistance in resolving this matter at the earliest possible time would be immensely appreciated.

Please feel free to reach out to me for any further clarification or additional information required. I am eagerly looking forward to a swift resolution to this issue so that I can resume the smooth operation of payments through Razorpay on my Shopify store.

Thank you for your immediate attention to this matter.

Warm regards,

Adnan Ahmad
[protected]@gmail.com
[protected]
www.grailkart.com

I had ordered some items from a e-commerce website FlyRobo, but it was cancelled and they initiated refund for it. But I still haven’t received the amount . ₹274
My RRN refund Id is -
rfnd_NFKsyVmE6HVIU8

My mobile number is [protected]. Any time I try to pay using phonepe with this number on any website like housing.com or srisritattva etc., is consistently failing for the last few weeks. Can you please help resolve this issue?

On March 14, I encountered an issue while logging into my account. The two-factor verification required an OTP, and although I entered the correct code, it was deemed incorrect. Consequently, my account got blocked.

Unfortunately, there are no available recovery options such as backup codes, and there is a lack of customer support to address this matter.

Assist me in the recovery of my account, please.

I have been recently receiving mails from razorpay on Ka-Ching! Payment Received from DIGIMESH TECHNOLOGY PRIVATE LIMITED. Or

Ka-Ching! Payment Received from MOIZAC

Thess txns are not done by me or associated to my bank account pls check and stop the same on priority

Sir,
Yes sir, Actually I received call on 28th September from cred app regarding cred mint promotions.

After convincing regarding Cred mint transactions. I invested Rs. 10000 in Cred mint on 15th November through my cred app and paid by Google pay UPI as u can check my transaction details too . I received a notification like it will take 2-3 working days to earn my interest on cred mint investment. But still after long follow up with Cred company is denying the transaction and asked me to lodge a request for chargeback. However i lodged complaint in central bank too and they replied that transaction has been successfully done and I have sent that details too to Cred company but they are not able to trace my paymemnt transaction. I have attached the details too that i received from bank through my email.

I am sharing my bank statement pdf image for your reference too. U can check my bank transaction of Rs. 10000 on 15th November . Further all the communication between me and cred company has also been attached which was made through email. Kindly look into it and raise my request for chargeback.

Please trace it and do the needful. I shall be highly grateful to you..
My details are as follows:

PHONE [protected]

In case any need, u can call me directly on my above contact.

Alert!HDFC Bank Mandate reference no: HDFC[protected] issued to Razorpay software pvt ltd with value Rs. 50020.00 and frequency ADHO is received today for processing.

Why I have received this message which I have not supposed to received is it fake please take necessary action otherwise I will lodge a police complaint.

785 Rs deduct From My S/v Account [protected] but i am not take loan from this Company

Hi,

I have done a transaction on gamnation through razorpay on 5th October 2023 and the refund has been processed on 6th october 2023, Till now the refund has noot been credited to my credit card. The total amount is 23499 after cancellation 22794.03 is to be credited, but till now its not showing credit. Please refund the money. i have attached the screenshot for refund id and reference number.

Regards,
Akash