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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
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Razorpay reviews & complaints page 6

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K
Kalaimani1990
from Delhi, Delhi
Mar 3, 2023
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Payment made for IRCTC ticket booked. But no show any ticket. Please refund asap.
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    B
    bala_ganesh
    Feb 27, 2023
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    Hi Team. I paid 50K for NPS last Friday(24th Feb). Amount got debited but it is not credited back to my account yet.
    Mar 5, 2023
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
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      S
      SIRPA SAI SNEHITH
      Feb 23, 2023
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      Address: Indian

      Payment id :[protected]
      through paytm by [protected]
      +1 photos
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        S
        Shainkey Rai
        Feb 23, 2023
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        Hey i did a payment from this portal but the payment got cancelled but till date i didn't got my refund credited to my account.
        This is the refund id-rfnd_LEIuYQyL3Ws33y
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          P
          Piyush678
          from Rajim, Chhattisgarh
          Feb 23, 2023
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          I had done payment through rozarpay date 4th feb..after transaction being failed but my acc balance deducted by amount 3799..they said it will will be refunded in 5 to 7 days...but its 23 still i haven't got my money...on opening website ttjey are saying refund have been initiated and being delayed please help
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            C
            capmagn
            from Bengaluru, Karnataka
            Feb 22, 2023
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            Address: Jaipur

            I applied for AU Small Finance Bank and for applying they asked for 5k initial payment. They didn't allow me to proceed with the KYC. It is now 12 days and the payment hasn't been received. This is my request to give the money back. It doesn't belong to you. Please note: Reference number 6298505, complaint in AU Small Finance Bank.
            +1 photos
            Feb 23, 2023
            Complaint marked as Resolved 
            Constant email and communication with them is what helped resolving this.
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              G
              Gsmmobile
              Feb 22, 2023
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              I was supposed to get refund from xfurbish.com by razorpay on 31/01/2023.which is still not credited in my account
              please razorpay please give me your mail id and contact number
              +1 photos
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                G
                Gsmmobile
                Feb 18, 2023
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                Address: Razorpay Software Private Limited, 1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi, Bengaluru, 560030, Karnataka
                Website: www.razorpay.com

                Razorpay refund not credit my bank account
                Please help me
                Refund Amount ₹ 13, 179 . 00
                Refund Id rfnd_LAkeHVeARtpSeO
                Initiated On 31st Jan, 2023
                Payment Amount ₹ 13, 179 . 00
                Payment Id pay_L6l6XbYhxi6TOo
                Payment Via
                [protected]@ybl
                UPI
                Mobile Number [protected]
                Email ashraf.[protected]@gmail.com
                +1 photos
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                  E
                  Eplants Landscapes LLP
                  Feb 17, 2023
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                  Address: B 304, Ozone Greens, Mhalaskarwadi, Talegaon Dabhade, Mawal, Pune, 410507

                  Dear Roserpay Team,
                  I am writing to request the activation of my account with your platform. I recently signed up for a Roserpay account and have completed all the necessary steps for verification and authentication. However, I have not been able to access my account and use the services offered by Roserpay.
                  I believe that the issue may be related to the activation of my account, and I kindly request your assistance in this matter. I have provided all the required information and documentation during the account creation process, and I am eager to start using your platform for my personal and business needs.
                  I understand that your team may require additional information or clarification to activate my account, and I am happy to provide any necessary details. Please let me know what steps I need to take to resolve this matter and activate my Roserpay account.
                  Thank you for your attention to this matter, and I look forward to hearing from you soon.
                  Sincerely,
                  Eplants Landscapes LLP
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                    D
                    dgupta02
                    Feb 14, 2023
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                    We have booked a camera and have done the transaction of Rs 2149 with OptiCam India

                    UPI transferred to : [protected]@icici

                    They are doing fraud and cheating customers using razor pay

                    Kindly look into this and please initiate a chargeback/reverse transaction from the above account and transfer back to [protected]@icici

                    Thank you!!
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                      P
                      Pritee0810
                      Feb 11, 2023
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                      Hello, There is one Rs.10000 transaction on today from my Axis bank account. I tried to call customer care number of Axis bank account and they're not aware about the details of this transaction.

                      transaction is showing "NACH-DR-CTRAZORPAY". I did not have done any txn like this.

                      my name is : Pritee Manojbhai Maheta
                      Axis bank account number: [protected]
                      IFSC Code: UTIB0004734

                      Please help to revert this transction as I did not have anything to subscribe for this amount in application. please do something urgently. thanks.
                      Razorpay customer support has been notified about the posted complaint.
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                        O
                        Omkar Damle
                        Feb 10, 2023
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                        Hi,

                        Fraud happened using Razorpay link

                        Request to refund the amount and do not pay to the merchant.

                        Mobile [protected]
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                          R
                          Rahul Parotya
                          from Gangapur, Rajasthan
                          Feb 7, 2023
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                          Website: Rozorpay

                          My name is Rahul kumar Saini
                          2 times money auto deduct from account.
                          The money is deducted from razorpay.
                          I am unable to contact them.
                          How can you help me.
                          Please give me the solution
                          +2 photos
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                            S
                            saniruidas
                            Feb 7, 2023
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                            Today i paid 6997 rs to slaypay for loading money in wallet by razorpay payment gateway ( slaypay19.[protected]@icici), i approve the payment from my upi app, money debited from my account, but Razorpay and Slaypay showing me payment failed. Why ?

                            Please refund my money as soon as possible

                            Email me : [protected]@gmail.com
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                              C
                              crazylazyatul
                              Feb 4, 2023
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                              My Axis Bank account [protected] has been debited by Rs.10000/- with any transactions been initiated by me. Kindly refund the amount.
                              Razorpay customer support has been notified about the posted complaint.
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                                V
                                vpdk
                                from Chennai, Tamil Nadu
                                Feb 3, 2023
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                                Address: Estancia, Guduvanchery, Chennai

                                Some 2 years back, we made a request to Razorpay, which is our 3rd Party Online Gateway Service provider, for the addition of the HDFC Net Banking option in our online portal. This request was not handled properly and not responded well by the Razorpay Team.

                                Still, we are following the same request with them through our banker CUB

                                I think, they are not know or have forgotten the famous word of our Father of nation, Mahatma Gandhiji " CUSTOMER IS THE BACKBONE OF OUR BUSINESS AND THE REASON FOR THE PLACE WHERE WE ARE NOW "

                                Really fed up with their attitude.
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                                  S
                                  Sanrathore
                                  Feb 2, 2023
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                                  Hello razorpay
                                  my razor account is disabled
                                  I have not done any wrong activity. Still my account is disabled please activate my account I will be very difficult to collect payment from my website
                                  I'd. KI4v5NvoJXOKLn
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                                    S
                                    subhiksha raj
                                    from Mayiladuthurai, Tamil Nadu
                                    Feb 1, 2023
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                                    I have booked train tickets from irctc, for that payment through razor pay i have paid. money got debited but ticket was not booked.

                                    Date : 8.01.2023
                                    To id : irctc1.[protected]@icici
                                    upi transaction id :[protected].

                                    Its been a 3 weeks . kindly do the needful.
                                    hera i have attached the transaction details.
                                    +1 photos
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                                      C
                                      Cus098
                                      from Bengaluru, Karnataka
                                      Feb 1, 2023
                                      Feb 2, 2023
                                      This thread was updated on Feb 2, 2023
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                                      Address: Razorpay.com

                                      Lazypay fraud: I made a payment through Razorpay and the horror started after that. I got an sms from Lazypay asking me to pay the amount I borrowed from them through Razorpay(which I didn't!)
                                      They didn't tell transaction or merchant details.
                                      How to report this to authorities?
                                      Razorpay customer support has been notified about the posted complaint.
                                      Dear Sir

                                      We would like to inform you that to investigate further we need your complete details i.e. registered mobile number, Transaction ID, Date and Time and email ID associated with your LazyPay account . With all these details we request you to write to our official email [protected]@lazypay.in through your registered email ID. Appreciate your time and patience
                                      Dear Sir

                                      We would like to inform you that to investigate further we need your complete details i.e. registered mobile number, Transaction ID, Date and Time and email ID associated with your LazyPay account . With all these details we request you to write to our official email [protected]@lazypay.in through your registered email ID. Appreciate your time and patience
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                                        A
                                        Ambikakumari
                                        Jan 31, 2023
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                                        I had done a UPI payment of Rs.5300 for an admission procedure in IGNOU website on 30th January 2023 at 3.40pm using Gpay. The amount was deducted from my bank account, but the money was not credited to IGNOU . Since the last date to submit was today ( 31th January 2023), I had again pay to IGNOU from other UPI.

                                        So I need a refund of Rs.5300 from Razorpay, for the debited amount from my account on 30th January 2023 at 3:40pm .

                                        Account holder name : Ms. Ambikakumari G
                                        Bank name : Indian Bank
                                        UPI transaction ID :[protected]

                                        I'll attach the payment screenshot below.
                                        +1 photos
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