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Razorpay Complaints & Reviews

2.8
Updated: Apr 4, 2026
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Razorpay reviews & complaints page 6

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M
muk35h
Mar 10, 2023
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Amount debited but transaction failed - Razorpay

I tried to book a hotel room on 07/03/2023 through Razorpay payment gateway. The amount of Rs. 9854.03 debited from my bank account and in my UPI app the transaction shows successful but in hotel's website it showed transaction failure. Please find the attached screenshot(s).

Please resolve this issue as soon as possible and credit amount of Rs. 9854.03 back to my account....
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Q
Qupa Bank
Mar 9, 2023
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We can't login with mobile number

Hi
i m new user,
i filled signup details with my mobile number,
and we can't login with our mobile

my mobile is [protected]

Thanks...
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S
Shishu23
Mar 8, 2023
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I have made an order of Rs. 4850 from Gpay and due to some network issue, the payment was pending then I paid it from Phone Pe but now it's been paid both from gpay and phone pe. Please look into this.
I request you for a refund request as soon as possible.
I am attaching the screenshots for the same.
Mar 9, 2023
Complaint marked as Resolved 
I have got the refund.
Razorpay customer support has been notified about the posted complaint.
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    K
    Kalaimani1990
    from Delhi, Delhi
    Mar 3, 2023
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    Payment made for IRCTC ticket booked. But no show any ticket. Please refund asap.
    Razorpay customer support has been notified about the posted complaint.
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      B
      bala_ganesh
      Feb 27, 2023
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      Hi Team. I paid 50K for NPS last Friday(24th Feb). Amount got debited but it is not credited back to my account yet.
      Mar 5, 2023
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
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        S
        SIRPA SAI SNEHITH
        Feb 23, 2023
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        Address: Indian

        Payment id :[protected]
        through paytm by [protected]
        Razorpay customer support has been notified about the posted complaint.
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          S
          Shainkey Rai
          Feb 23, 2023
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          Hey i did a payment from this portal but the payment got cancelled but till date i didn't got my refund credited to my account.
          This is the refund id-rfnd_LEIuYQyL3Ws33y
          Razorpay customer support has been notified about the posted complaint.
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            P
            Piyush678
            from Rajim, Chhattisgarh
            Feb 23, 2023
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            I had done payment through rozarpay date 4th feb..after transaction being failed but my acc balance deducted by amount 3799..they said it will will be refunded in 5 to 7 days...but its 23 still i haven't got my money...on opening website ttjey are saying refund have been initiated and being delayed please help
            Razorpay customer support has been notified about the posted complaint.
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              C
              capmagn
              from Bengaluru, Karnataka
              Feb 22, 2023
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              Address: Jaipur

              I applied for AU Small Finance Bank and for applying they asked for 5k initial payment. They didn't allow me to proceed with the KYC. It is now 12 days and the payment hasn't been received. This is my request to give the money back. It doesn't belong to you. Please note: Reference number 6298505, complaint in AU Small Finance Bank.
              Feb 23, 2023
              Complaint marked as Resolved 
              Constant email and communication with them is what helped resolving this.
              Razorpay customer support has been notified about the posted complaint.
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                G
                Gsmmobile
                Feb 22, 2023
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                I was supposed to get refund from xfurbish.com by razorpay on 31/01/2023.which is still not credited in my account
                please razorpay please give me your mail id and contact number
                Razorpay customer support has been notified about the posted complaint.
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                  G
                  Gsmmobile
                  Feb 18, 2023
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                  Address: Razorpay Software Private Limited, 1st Floor, SJR Cyber, 22 Laskar Hosur Road, Adugodi, Bengaluru, 560030, Karnataka
                  Website: www.razorpay.com

                  Razorpay refund not credit my bank account
                  Please help me
                  Refund Amount ₹ 13, 179 . 00
                  Refund Id rfnd_LAkeHVeARtpSeO
                  Initiated On 31st Jan, 2023
                  Payment Amount ₹ 13, 179 . 00
                  Payment Id pay_L6l6XbYhxi6TOo
                  Payment Via
                  [protected]@ybl
                  UPI
                  Mobile Number [protected]
                  Email ashraf.[protected]@gmail.com
                  Razorpay customer support has been notified about the posted complaint.
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                    E
                    Eplants Landscapes LLP
                    Feb 17, 2023
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                    Address: B 304, Ozone Greens, Mhalaskarwadi, Talegaon Dabhade, Mawal, Pune, 410507

                    Dear Roserpay Team,
                    I am writing to request the activation of my account with your platform. I recently signed up for a Roserpay account and have completed all the necessary steps for verification and authentication. However, I have not been able to access my account and use the services offered by Roserpay.
                    I believe that the issue may be related to the activation of my account, and I kindly request your assistance in this matter. I have provided all the required information and documentation during the account creation process, and I am eager to start using your platform for my personal and business needs.
                    I understand that your team may require additional information or clarification to activate my account, and I am happy to provide any necessary details. Please let me know what steps I need to take to resolve this matter and activate my Roserpay account.
                    Thank you for your attention to this matter, and I look forward to hearing from you soon.
                    Sincerely,
                    Eplants Landscapes LLP
                    Razorpay customer support has been notified about the posted complaint.
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                      D
                      dgupta02
                      Feb 14, 2023
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                      We have booked a camera and have done the transaction of Rs 2149 with OptiCam India

                      UPI transferred to : [protected]@icici

                      They are doing fraud and cheating customers using razor pay

                      Kindly look into this and please initiate a chargeback/reverse transaction from the above account and transfer back to [protected]@icici

                      Thank you!!
                      Razorpay customer support has been notified about the posted complaint.
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                        P
                        Pritee0810
                        Feb 11, 2023
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                        Hello, There is one Rs.10000 transaction on today from my Axis bank account. I tried to call customer care number of Axis bank account and they're not aware about the details of this transaction.

                        transaction is showing "NACH-DR-CTRAZORPAY". I did not have done any txn like this.

                        my name is : Pritee Manojbhai Maheta
                        Axis bank account number: [protected]
                        IFSC Code: UTIB0004734

                        Please help to revert this transction as I did not have anything to subscribe for this amount in application. please do something urgently. thanks.
                        Razorpay customer support has been notified about the posted complaint.
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                          O
                          Omkar Damle
                          Feb 10, 2023
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                          Hi,

                          Fraud happened using Razorpay link

                          Request to refund the amount and do not pay to the merchant.

                          Mobile [protected]
                          Razorpay customer support has been notified about the posted complaint.
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                            R
                            Rahul Parotya
                            from Gangapur, Rajasthan
                            Feb 7, 2023
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                            Website: Rozorpay

                            My name is Rahul kumar Saini
                            2 times money auto deduct from account.
                            The money is deducted from razorpay.
                            I am unable to contact them.
                            How can you help me.
                            Please give me the solution
                            Razorpay customer support has been notified about the posted complaint.
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                              S
                              saniruidas
                              Feb 7, 2023
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                              Today i paid 6997 rs to slaypay for loading money in wallet by razorpay payment gateway ( slaypay19.[protected]@icici), i approve the payment from my upi app, money debited from my account, but Razorpay and Slaypay showing me payment failed. Why ?

                              Please refund my money as soon as possible

                              Email me : [protected]@gmail.com
                              Razorpay customer support has been notified about the posted complaint.
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                                C
                                crazylazyatul
                                Feb 4, 2023
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                                My Axis Bank account [protected] has been debited by Rs.10000/- with any transactions been initiated by me. Kindly refund the amount.
                                Razorpay customer support has been notified about the posted complaint.
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                                  V
                                  vpdk
                                  from Chennai, Tamil Nadu
                                  Feb 3, 2023
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                                  Address: Estancia, Guduvanchery, Chennai

                                  Some 2 years back, we made a request to Razorpay, which is our 3rd Party Online Gateway Service provider, for the addition of the HDFC Net Banking option in our online portal. This request was not handled properly and not responded well by the Razorpay Team.

                                  Still, we are following the same request with them through our banker CUB

                                  I think, they are not know or have forgotten the famous word of our Father of nation, Mahatma Gandhiji " CUSTOMER IS THE BACKBONE OF OUR BUSINESS AND THE REASON FOR THE PLACE WHERE WE ARE NOW "

                                  Really fed up with their attitude.
                                  Razorpay customer support has been notified about the posted complaint.
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                                    S
                                    Sanrathore
                                    Feb 2, 2023
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                                    Hello razorpay
                                    my razor account is disabled
                                    I have not done any wrong activity. Still my account is disabled please activate my account I will be very difficult to collect payment from my website
                                    I'd. KI4v5NvoJXOKLn
                                    Razorpay customer support has been notified about the posted complaint.
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