Razorpay
Razorpay Software Private Limited
Customer satisfaction rating: 43%
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2908
COMPLAINTS
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Razorpay Customer Care

Website:
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Address
Ground & 1st Floor, SJR Cyber, Laskar Hosur Road
Bengaluru
Bangalore District
Karnataka
India - 560030

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
502
down
197

Additional info

Key Executives

Mr. Harshil Mathur
Co-Founder and Chief Executive Officer
Mr. Shashank Kumar
Co-Founder
Mr. Ayush Bansal
Head of Sales & Operations
Mr. Siddharth Dhamija
Chief Growth Officer
Mr. Arif Khan
Chief Innovation Officer


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Customer satisfaction rating
43%
Complaints
2908
Pending
1142
Resolved
939
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Razorpay Complaints & Reviews

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Hello 91club Team

I'm Akash kumar and I was paid ₹30000 through pay u money payment getaway to 91club website.br...
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Dear team
My payment are hold on rozorpay account from 2 months
I summited all bills and invoice after that...
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Hello 91club Team

I'm Akash kumar and I was paid ₹10000 through pay u money payment getaway to 91club website.br...
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Refund my money as soon as possible, I Can not contact with merchant, He did not responding me."
Name - Laxman Singh
Email - [protected]@gmail.com
Contact number -[protected]
UTR NUMBER[protected]
Transaction I'd - P2011250010445313301989
Amount - 14000
Company name - Razorpay
Transaction related
May 07, 2021

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    Loan purpose i will paid 294 amount but loan amount not came sir
    Loan purpose
    May 07, 2021

    Complaint Status

    Razorpay customer support has been notified about the posted complaint.
    I have purchase 3000 plan on power bank through razorpay but I didn't withdraw my money it's totally fraud. how I get my money back

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      Hello,
      My account is disabled and I can't login to my account also.
      The settlement is also pending over there.
      I request you to please release the settlement at least and then you can disable the account.

      I am tired now sending mails again and again to razorpay for release of the settlement

      If you will not release my pending settlement now then I will file a case against RAZORPAY for not releasing the merchant's settlement and holding it for unjustified reasons.

      SO I REQUEST YOU FOR THE LAST TIME TO PLEASE RELEASE MY SETTLEMENTS ATLEAST AND THEN YOU CAN DISABLE THE ACCOUNT.

      Registered EMAIL ID: [protected]@gmail.com
      MERCHANT ID: GPuzZXgYkXdaY
      May 07, 2021

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      Razorpay customer support has been notified about the posted complaint.
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        Hello,
        My account is disabled and I can't login to my account also.
        The settlement is also pending over there.
        I request you to please release the settlement at least and then you can disable the account.

        I am tired now sending mails again and again to razorpay for release of the settlement

        If you will not release my pending settlement now then I will file a case against RAZORPAY for not releasing the merchant's settlement and holding it for unjustified reasons.

        SO I REQUEST YOU FOR THE LAST TIME TO PLEASE RELEASE MY SETTLEMENTS ATLEAST AND THEN YOU CAN DISABLE THE ACCOUNT.

        Registered EMAIL ID: [protected]@gmail.com
        May 07, 2021

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        Razorpay customer support has been notified about the posted complaint.
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          I want to submit Complaint Positive Review Neutral Comment
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          Had done a merchant transaction of rupees 30000. Through phonepe (paytm payments bank). Transaction successful but merchant...
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          Through online fasttag i had apploef for fasttag card and paid the amount of rs.375 on 26 nov 2020 through razarpay

          Transaction id[protected]
          Paid the amount through online for fastag
          May 04, 2021

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          Razorpay customer support has been notified about the posted complaint.
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            Please check this transaction done on dated 12 april 2021 to raz love of deal surat in having amount 499.82 through your channel...
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            My payment debited from my account and ticket is not book
            My payment is debited from my account and ticket is not book Or I not get service
            May 04, 2021

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              I am Akshay Govande, today i. E. On 03-may-2021, i made an attempt to place an order with pizza hut through online mobile...
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              Few days back i have ordered a slicer from northernanthem fraud website and i got debited from 309 rupees after that they...
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              Dear Sir/Madam,

              STILL ACTIVATION OF ACCOUNT SHOWING KYC UNDER REVIEW WHICH IS NOT ACTIVE TILL DATE FROM LAST...
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              Hi, my merchant id is FOxHQo84JftleW I received a notification that my settlements on hold after that I raised a ticket they...
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              I have order a projector on 6 April and my account has been debited with 320 but I don't get product till date and email site and phone number is not working
              Projector not received
              Apr 30, 2021

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              Razorpay customer support has been notified about the posted complaint.
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                Sir, I was done my payment yesterday for get UC. But, still not UC in my pubg mobile... And now, I don't, t want any UC from...
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                Sir,
                I made a payment of Rs.299/ to you for Apphanso mangos on 28/4/2021 through Union bank of india, Tilakwadi, Belgaum, Karnataka. The bank reference id. is[protected]. i have not received any email from you so far. Please look in to the matter and do the needful.
                Dr.V.B.Yelburgi
                363-A-Nehru Road, Tilakwadi
                Belgaum
                Karnataka State
                Mobile:- [protected]
                [protected]@bsnl.in
                [protected]@gmail.in
                Apr 29, 2021

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                Razorpay customer support has been notified about the posted complaint.
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                  Purchased sbi general health policy by paying from debit card .but after a week requested for cancellation and refund. On...
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                  Sir, I was done my payment for UC. But, still not come my UC on my pubg.. So i want my money back.. Please refund my money...

                  1. This is my transcation UPI Reference no.[protected]..

                  2. This is my transaction timing... 9.20am 28 April..

                  3. This is my transaction amount.. 599rs
                  I have paid my payment but I don, t get services
                  Apr 29, 2021

                  Complaint Status

                  Razorpay customer support has been notified about the posted complaint.
                  Apr 29, 2021
                  Updated by Pratham manikpuri
                  Please refund my money. Otherwise I will not use razorpay.. This is my transaction...

                  Apr 29, 2021
                  Updated by Pratham manikpuri
                  Please refund my money... Please razorpay. Give me my money back... I was depressed... Please refund my money... I have send you my payment... Please sir i want my money... I don't want anything.. Please give me mt money before 10.00am today...

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