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Updated: Sep 9, 2025
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Razorpay reviews & complaints page 7

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Y
yuvashreejawahar
Jan 16, 2023
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I run a website for my clothing small business. I’ve linked it to razorpay for payment links. My customer has placed an order last friday. And I’ve activated instant settlement for payments, which would be credited instantly. But it’s been 3 days and haven’t received my money yet. The razorpay customer service doesn’t seem to respond properly.
Razorpay customer support has been notified about the posted complaint.
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    C
    CodeWorld
    Jan 9, 2023
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    Razorpay Account deactivated without notice & money held for 120 days!

    Address: Solapur

    Hi, We Code World Institute Based in Solapur Location, Using Razorpay KYC Verified Account. As we Launched New Course of 1 year People started making Payment.
    Razorpay Deactivated our Account without any Notice. And Held our 1.65 L INR for 120 Days.
    I File Complaint Against Razorpay.
    I request them to settle payment in 24 hrs to us or refund the amount back to our client....
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    R
    Rashmita Senapati
    Jan 7, 2023
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    I was making NPS payment of 50, 118 INR through Razorpay. The amount is debited from my account but the result I got was payment failed on the NPS website.
    Please help.
    I have attached the screenshots. I was making the payment through googlepay.
    +2 photos
    Razorpay customer support has been notified about the posted complaint.
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      R
      Rashmita Senapati
      Jan 7, 2023
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      I was making NPS payment of Rs. 50, 000. The amount is deducted from my account but is not credited to the NPS account. I used Razorpay as the payment gateway
      Razorpay customer support has been notified about the posted complaint.
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        R
        Rashmita Senapati
        Jan 7, 2023
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        An amount of Rs. 50, 118 is deducted from my account but not credited to my NPS account. I used Razorpay.
        Razorpay customer support has been notified about the posted complaint.
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          A
          [email protected]
          Jan 6, 2023
          Resolved
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          Resolved

          Address: SALEM

          I have payment paid via [protected]@mairtel upi id 06.01.2023 at 9.00 clock, gpay ac, my money is debited in our bank ac, but not credited payee ac. So please do needful
          Jan 12, 2023
          Complaint marked as Resolved 
          the complaint is not resolved,
          Razorpay customer support has been notified about the posted complaint.
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            P
            Pushpak Sivasai
            Jan 6, 2023
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            Address: Chittinagar, Vijayawada, Andhra Pradesh, 520001

            My money was deducted from the BOB Credit card but not refunded when I am placing the order from the messho app but the order was not placed in the messho app. On 27th Dec 2022 at around 4 pm I tried placing the order in the messho app 978Rs money was debited from my Bank of Baroda credit card and also I got a mail from Razorpay with the payment id but has not been refunded till now Today's date is 6th Jan 2023 it is almost 10 days. I queried this with the method, but they cannot find my transaction. And also I queried BoB Customer care but they are telling me the money is not refunded till now. And also I raised disputes on the Razorpay website. My Payment_ID is pay_Kwu3n76dozebPb.
            Razorpay customer support has been notified about the posted complaint.
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              P
              Pratik12134
              Jan 5, 2023
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              Hi, I tried to contribute to my NPS account on 5 jan 2022 through Razorpay payment gateway. The amount for debited from my bank account and in my UPI app the transaction shows successful but in NPS website it showed transaction failure. Hence the contribution is not considered by NPS and I didn't receive any SMS from NPS that units will be credited.

              Amount - Rs. 50, 000
              Payment mode - UPI (Razorpay)

              Screenshots attached
              +1 photos
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                A
                Anamika1224
                from Jaipur, Rajasthan
                Jan 3, 2023
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                Hi Team,

                I have done transaction of RS 20047.20 from the Gpay . GPay shows transaction is successful. But Amount not credited to NPS contributions.

                Please help me here

                Thanks
                Razorpay customer support has been notified about the posted complaint.
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                  T
                  TSL MART
                  from New Delhi, Delhi
                  Jan 2, 2023
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                  Address: 24/28 CO-OPERATIVE COLONY RAHARA

                  I have fully paid my due on 25/12/2022 but still my card temporarily locked. i have mailed several times but no result.
                  Razorpay customer support has been notified about the posted complaint.
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                    R
                    Raana malik
                    Dec 29, 2022
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                    Wishfulprints not my order delivery phone cover

                    Address: Hyderabad
                    Website: Wishfulprints

                    Not delivered my phone cover and not returned my payment...
                    +1 photos
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                    F
                    Faruk Mondal
                    Dec 29, 2022
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                    Address: Nelua dayerbazar nadia
                    Website: Razor pay pvt ltd

                    [protected]
                    +1 photos
                    Razorpay customer support has been notified about the posted complaint.
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                      M
                      Mahammad saqib
                      Dec 28, 2022
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                      Account disabled settlement amount not yet credited after 120 days also

                      My account got disabled in razorpay and have 180k blance in that but they mail that steelment will happen after 120 days on 28th December but still my steelment has not reached to my account no response from customer care aswell...
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                      F
                      Faruk Mondal
                      Dec 28, 2022
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                      Address: Nelua dayerbazar nadia

                      Phone fraud transition id[protected]
                      +1 photos
                      Razorpay customer support has been notified about the posted complaint.
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                        F
                        Faruk Mondal
                        Dec 28, 2022
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                        Address: Nelua dayerbazar nadia
                        Website: Razorpay

                        Fraud transaction ID[protected]
                        +1 photos
                        Razorpay customer support has been notified about the posted complaint.
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                          S
                          SabyasachiRoy
                          from Jalpaiguri, West Bengal
                          Dec 25, 2022
                          Dec 26, 2022
                          This thread was updated on Dec 26, 2022
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                          Settlements are frozen and made a loss because of them

                          I have created an account with Razorpay to use their payment gateway on my website. They had verified my account at first but after I started accepting payments. They have stopped my settlements and constantly ask for the same documents which I have provided them already. They blocked 23000 rupees of mine and for that, I had to lose 3 lakh Rupees....
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                          Q
                          QUANTFEB GREEK
                          Dec 22, 2022
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                          Money hold

                          I am using Razorpay from last one year, till date I have not received any call or message from them related to service.
                          Suddenly on 16th December an email comes that your funds have been held, get your verification done by us.
                          They demanded from me to give the satisfaction email of their receiver whether they have received the service or not.
                          I got this email provided to them, and I got them email provided not for 1 recipient...
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                          S
                          Sai Nikhil Nikky
                          Dec 10, 2022
                          Resolved
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                          Resolved

                          NPS Transaction failed but amount for debited from my bank account

                          Hi, I tried to contribute Rs 50000 to my NPS account on 10th December, 2022 through Razorpay payment gateway. The amount for debited from my bank account and in my UPI app the transaction shows successful but in NPS website it showed transaction failure. Hence the contribution is not considered by NPS and I didn't receive any SMS from NPS that units will be credited. Attached below are proof that amount is debited and transaction has failed...
                          +3 photos
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                          M
                          Mukesh7888
                          from Bengaluru, Karnataka
                          Dec 5, 2022
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                          Address: Bengaluru

                          990.83₹ money deducted from my Paytm payment bank by Ctrazor Pay on 05 dec 22, under fraud automatic payment instruction.
                          Name - Mukesh Kumar

                          Reference No. [protected]
                          Mandate Ref no: PYTM[protected]

                          please refund my money,
                          Razorpay customer support has been notified about the posted complaint.
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                            M
                            Mukesh7888
                            from Bengaluru, Karnataka
                            Dec 5, 2022
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                            990.83₹ money deducted from my Paytm payment bank by Ctrazor Pay on 05 dec 22, under fraud automatic payment instruction.
                            Name - Mukesh Kumar

                            Reference No. [protected]
                            Mandate Ref no: PYTM[protected]
                            Razorpay customer support has been notified about the posted complaint.
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