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[Resolved]  Razorpay — complaining about the payment deduction but booking not done nor amount refunded.

Hello,
Today, I booked the ticket from using Razorpay via BHIM UPI but ticket didn't get booked but money(1125Rs.) was deducted from the bank account.
But i didnot get a confirmation about the my booking against transaction id:[protected].I enquired about this to IRCTC website about booking and transaction the said they didn't get the amount...
Plz solve my problem as soon as possible
My email id:[protected]@gmail.com
Contact No.[protected], [protected]
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May 28, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Apr 21, 2018
Razorpay Customer Care's response Hi Kuldeep,

We checked the UPI id `[protected]` of
₹ 1, 125.00 made on April 19th 2018 and see that it is an unsuccessful transaction.If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days. If you do not receive the refunds, Feel free to drop us a email to [protected]@razorpay.com with a copy of your bank statement from the date of debit till date. we will be glad to help.

Thanks and Regards,
Team Razorpay
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I tried to book a ticket from RAJAHMUNDRY to VISAKHAPATNAM, and when I paid through UPI (UPI ID: [protected]@pnb)money got deducted from my account but IRCTC says ticket is not issued due to transaction failure.
Transaction ID: HDF6F11185CDE9F439ABA9CBC1209C62965

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