[Resolved] Razorpay — Cyber fraud-Illegal Transaction

Neena Rani827

Address:

City Abohar State Punjab

I Neena Rani D/o Sh. Thakar Dass R/o Abohar having saving account in PNB
Abohar has been defrauded for Rs.122287/- through UPI by some unknown person
on 12/12/2020.Got a call from [protected] telling that you have won Rs.5000/- and
put your UPI PIN on PhonePe
When we tried to reach Customer care number of PNB we were
told that your number is not registered.

Payment gateway used in this case is Razorpay.

You are requested to kindly register our complaint and help us in recovering the
amount.

Neena Rani
[protected]
[protected]
[protected]@gmail.com

+1 photos

Was this information helpful?

No (0)

Yes (0)

Aug 13, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 12, 2020

Updated by Neena Rani827 Transaction Details
Neena Rani827

Verified Support

Dec 16, 2020

Razorpay Customer Care's response Hi Neena,

Thank you for your time on call. As discussed, please share the transaction screenshots on an email thread with the ticket ID with ticket id: [4743597]. Our concerned team will have this looked into and provide you with a possible resolution at the earliest.

Best Regards,
Amith

Related Razorpay reviews

View all 3546 Razorpay Reviews

Comments

Neena Rani827

Ticket no - 4745397 . I shared All the screenshots on last Saturday. And its been a week still i am not getting any update . Please make a call on my registered mobile number . Your customer care representative is not helping me in any way . He is saying to contact you on mail which i am already doing for last 7 days but no avail .