[Resolved] Razorpay — deducted money from account but the transaction got failed by google pay

Siji Sunny

from Udagamandalam, Tamil Nadu

Address:

Udupi, Karnataka

When i was taking the train tickets from irctc i used razorpay upi for the payment by google pay. But the transaction got failed the irctc didn't received the money so the tickets got cancelled. Also i have send the request of rs.1440 to the googlepay but rs.1680 got deducted from my account.
Upi transaction id:[protected]
To : irctc
Razorpay. [protected]@hdfcbank

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Mar 6, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

Razorpay Customer Care's response Hi Sunny,

We checked the transaction:[protected] and see that the transaction failed. If there has been a debit, please get in touch with the dispute/chargeback department in any branch of your issuing bank and raise a dispute/chargeback against this transaction.

Thanks and Regards,
Team Razorpay