[Resolved] Razorpay — failed transaction but amount is deducted and refund of delay

Mpanda

from Parvatipuram, Andhra Pradesh

Address:	Kalahandi, Odisha, 766015
Website:	[email protected]

Dear sir
I was booking my ticket mumbai to kesinga date[protected] bank sbi debit card but transction is failedand my account has been deduct 9210 (nine thausand two hindred ten rupees from the account.which has not been refunded yet.the details given below are as follows and resolve this issue and inform us immediatrly.

User id-mkppanda
Ticket id-285677
Transction id-[protected]
Booking date[protected]
Class-3tier a/c
Total amo- 9210

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Dec 5, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 01, 2018

Razorpay Customer Care's response Hi,

We have updated you with the status of your transaction on ticket with reference number: 285677. Feel free to write to us on the same thread for any further queries.

Thanks and Regards,
Team Razorpay

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Comments

sachin harsh

from Lucknow, Uttar Pradesh

I booked ticket in irctc via rozarpay money was deducted but my ticket is pending it showing that payment is pending from bank end

Razorpay Customer Care's response, Nov 12, 2018

Verified Support

Hi Sachin,

We were unable to find the transaction with IRCTC txn ID: 100001510439328. Please write to us at: https://razorpay.com/support/#grievance with more details on the transaction and we'll have this looked into at the earliest.

Thanks and Regards,
Team Razorpay