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[Resolved]  Razorpay — failed transaction upi ref no:[protected]

Address:560037

Yesterday i was trying to book a ticket from kjm-bbs through irctc.

Money got deducted from my bank and deposited to razorpay through tez, however the ticket not booked.
Also, i can't see the failed transaction with the below reference number on irctc. So kindly check & refund my money asap as i have already booked another ticket.

Amount deducted: rs 1655/-
Upi ref no:[protected]
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Jul 3, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
May 23, 2018
Updated by Dusmanta Kumar Mohanty Please check and refund my money asap.
Verified Support
May 24, 2018
Razorpay Customer Care's response Hey Dusmanta,

We checked the txn with UPI reference no.[protected] and see that this is an unsuccessful transaction. If the funds have been debited from your account, you will receive the credit within 10 working days, failing which please drop us a mail on [protected]@razorpay.com.

Regards,
Team Razorpay
Verified Support
May 31, 2018
Razorpay Customer Care's response Hi Akhil,

We checked the UPI reference[protected] and see that a refund rfnd_AF9HkhyVuY0HP3 has been successfully processed on May 25th 2018. For further details on the refund, please drop a mail at [protected]@razorpay.com, we will be happy to help.

Thanks and Regards,
Team Razorpay
Complaint comments 
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Comments

Sir 20/05/2018 train ticket book IRCT app by UPI Bhim app my amount 660 rs. debit but my ticket not book upi Bhim app Transaction ID [protected] my mobile number [protected] email id [protected]@gmail.com

Reply
Razorpay Customer Care's response, Aug 1, 2018
Verified Support
Hi Akhil,

We checked the UPI reference 814007991740 and see that a refund rfnd_AF9HkhyVuY0HP3 has been successfully processed on May 25th 2018. For further details on the refund, please drop a mail at support@razorpay.com, we will be happy to help.

Thanks and Regards,
Team Razorpay

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