[Resolved] Razorpay — firc related document

sjj80

from Mumbai, Maharashtra

Oct 1, 2019

Address: Mumbai City, Maharashtra, 400069

We have been using razorpay international payment gateway for our international payments. Razorpay had promised us to issue a bank letter related to all inward international transactions as it is required by our bank and is mandatory as per the fema guidelines and rbi. Now we have been chasing razorpay since 3 months but they are not giving us the lteer giving us frivolous reasons. Our ticket reference with razorpay is 575569.

We have been in touch with a certain mr. Deepak and mr mayank. All the time they say that they are in touch with the banks and will send the necessary documents shortly. If we do not submit the necessary documents then we stand to loose our import-export permit. We request that necessary action be take against razorpay so that we get the required documents.

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Nov 1, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

Razorpay Customer Care's response Hi Team,

We are sorry to hear about your experience and apologies for the inconvenience caused here. We have received your request and are pro-actively working on the same. Please do expect an update on the email thread with the ticket ref: 575569 at the earliest. Highly appreciate your patience and understanding in the same.

Thanks and Regards
Team Razorpay

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Comments

Babita Rajak

Feb 15, 2021

PLEASE PROVIDE FIRC COPY AGAINST REF NO.AXISCN[protected] USD400 & AXISCN[protected] USD350, we raise complaint against ticket 4738172 but not getting any response from your side.