Razorpay Complaints & Reviews

Address: indore, Indore, Madhya Pradesh, 452011

Subject date of loan loan app dated 8.10.2019 was paid by razor-pay on 12/10/2019 (October 2019) before the said time period, but loan loan app is not deducted.
In the above subject, i request that i paid the loanfront app dated 08.10.2019 from my mobile number [protected] on 12/10/2019 by razer-pay (October 2019), but the loan loan amount was not deducted. She went. For which i have been re-paid today on 22/10/2019 to avoid panelty.in the above subject, there is an article that the amount which was taken by razorpay from my account on 12/10/2019 in the past, but not deposited on the loanfront, should be deducted in my account.
Sir, i request you to please give me a refund of the amount deducted from my account by canceling the loan and razor-pay.
Thank you

Yours faithfully

Rohit gwal
Mobile [protected]

Nov 26, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Oct 24, 2019

Verified Support

Oct 25, 2019

Razorpay Customer Care's response Hi Rohit,

We have updated the status of your query on the email thread with the ticket ref: 1043719. Feel free to write back to us on the same email thread for further assistance. We will be glad to help you out.

Thanks & Regards
Team Razorpay

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Was trying to book train tickets and selected razor pay as gateway for Google pay . I have made the payment but no tickets issued . Could not see any failed requests in IRCTC site. This is second time am facing issue . Have lost 1200 INR already and now this time it's 2500. There should be serious problem with Razor pay and Google pay . If something happens deducted money will not be refunded and no information will be sent . My humble request not to use razor pay with Google pay . If error happens you should forget about the money . So bad . Don't know who is going to help now ..

Dec 4, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2019

Razorpay Customer Care's response Hey Rakshath,

As conveyed over the ticket ID 1057157, your transaction with UPI ID[protected] is unsuccessful and the refund for the same would be credited to your account within 7-10 working days. You can track the status of your transaction here https://razorpay.com/support/#refund. Do feel free to write back on the same email thread for further queries.

Thanks & regards,
Team Razorpay

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Was trying to book a ticket and got payment request in Google pay. Have made the payment but no tickets issued. An facing this issue second time and there should be problem with Razor pay and Google pay interface. Don't really know what should I do know . My humble request is not to use razor pay with Google pay . Have already lost 1200 and again this time it's.2450. Don't really know who is going to help .

Nov 25, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2019

Razorpay Customer Care's response Hi Rakshath,

We see that the transaction with the UPI ref:[protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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On 18th october, 2019; i booked 2 tickets of ac chair car class in train no.12010-shatabdi express from anand to surat. The amount of 1055.40/- was deducted from my account through google pay four times. None of the time, tickets got booked. Now, my deducted amount is not being refunded till date.

The transaction ids are as follows:

Transaction id: [protected]
Transaction id: [protected]
Transaction id: [protected]
Transaction id: [protected]

Kindly initiate refund of the deducted amount for these failed 4 transactions.

Dec 16, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2019

Razorpay Customer Care's response Hi,

We checked our logs for IRCTC transactions id [protected] and [protected] and we confirm that both the refunds have been successfully processed on 23rd Oct, 2019. You will receive the refunds credit in your account within 7-10 working days. You can track the status of the refund here:
https://razorpay.com/support/#refund

Thanks & Regards,
Team Razorpay

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Address: Tapi, Gujarat, 394650

I was booking a ticket from IRCTC App from BSL to PPI on 18 Oct 2019. Everything was going fine but when it came to payment gateway my amount was deducted from bank account with the help of google pay. Now gpay is showing me a successful transaction but my ticket is not booked IRCTC app is showing pending response from bank and transaction is failed. My money is also refunded into my account.

Nov 22, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Razorpay Customer Care's response Hi,

We see that the IRCTC transaction ID: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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Address: [email protected],

Dear sir,
this is regarding online payment and payment through PayPal I knew that it is going to be fraud. I was prepared for loss of this much amount.
But I would like to inform you that the following Gateway which is mentioned is having fraud approach of getting the money from freelancer working people asking some money for them to the task which is performed.

Nov 21, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2019

Razorpay Customer Care's response Hi,

Please write to us with your your transaction details at: https://razorpay.com/support/#request and our team will have this investigated at the earliest.

Thanks and Regards,
Team Razorpay

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Z

zini chaurasia

from Srinagar, Jammu and Kashmir

Oct 23, 2019

Refund id: rfnd_DPU9ylF2qzDVyK
Payment id: pay_DLaH47Z7Hg8UD4
Amount: â‚¹3, 500.00
Refund processed on: 3rd Oct, 2019. The bank is saying they have not received any refund...

Reply

Razorpay Customer Care's response, Oct 24, 2019

Verified Support

Hey,

We see that a refund: rfnd_DPU9ylF2qzDVyK was successfully processed on 3rd Oct 2019. Since you have not received a refund yet, we would advise you to contact the dispute/chargeback department in any branch of your issuing bank and raise a dispute/chargeback against this transaction. You can provide your bank statement as proof of debit. Feel free to write to us at https://razorpay.com/support/#request for any further queries.

Thanks and Regards,
Team Razorpay

R

Rakesh Dosi

from Ankleshwar, Gujarat

Oct 24, 2019

I pay 2, 532.00 Paid Successfully for watch order No.ORD74502923 from Orange Express
Payment Id: pay_DK8EjKElFMKFsN
Paid On 19th Sep, 2019
Method State Bank of India Net Banking
Mobile Number
[protected]

Till date no response from any one Razorpay or Orange Express

Reply

Razorpay Customer Care's response, Oct 26, 2019

Verified Support

Hey Rakesh,

We checked and see that the transaction pay_DK8EjKElFMKFsN has been processed successfully from our end. You can track the status of your payment here https://tinyurl.com/y56wj6dx. Do feel free to raise a request with us over https://razorpay.com/support/#request for any further queries, we would be happy to assist:)

Thanks & regards,
Team Razorpay

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Address: H.NO. 670 KISAN MAJDOOR COLONY FARIDABAD-121002, Faridabad, Haryana, 121002

Please sir, check refrence number[protected] and stop her order
And refund my bank balance
Dedicate my account balance date-15/10/19, time 14:15:21
Dedicate details: 15/10/19 pos/bengaluru k/razorpay-e-c/[protected] amount -10000.00
And fraud call number is [protected] and [protected]
So please kindlly request stop her order
My contact no [protected]

Nov 17, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 17, 2019

Razorpay Customer Care's response Hi,

Please write to us with the transaction details here: https://razorpay.com/support/#request and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

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G

Guna shekar guna

from Bengaluru, Karnataka

Oct 23, 2019

But from your side daily call me and messaging me to pay d emi.. I had send d lone details.. But also y u r sending me messages and calling me to pay emi... And d manger who called from Chennai she don't have any manes to how to speak with customers... Very bad

Reply

Razorpay Customer Care's response, Oct 24, 2019

Verified Support

Hey,

We checked and see that the payment with the ID pay_DVTAwVmpOsZmtV is a successful transaction. You can check the status of the same here: https://bit.ly/2DSjy4T
Kindly contact the merchant for any service/refund related queries

Thanks & Regards,
Team Razorpay

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Hi,

Today(14-Oct-2019), I tried to book train ticket on IRCTC app through Gpay. Amount has been detucted from my bank account. But my IRCTC shows pending status from bank end and says no response from Bank. Ticket has not been generated yet by IRCTC. . Herewith I've uploaded my Gpay screenshot which has payment details.

Please kindly check this issue and refund my money

Nov 16, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Oct 14, 2019

Updated by Rooba GunaSingh Complaint category is Railway

Verified Support

Oct 16, 2019

Razorpay Customer Care's response Hi,

We see that the IRCTC transaction: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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M

Manjesh GowdRu

from Bengaluru, Karnataka

Oct 17, 2019

Hello sir or madam I paid the loan front, loan amount but still not update in the loan front application please pay the loan front amount, my registered mobile number [protected]

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Razorpay Customer Care's response, Oct 18, 2019

Verified Support

Hi,

We have updated the status of your query on the email thread with the ticket reference number: 1001531. Kindly write back to us for further queries, we will be glad to assist you with the same.

Thanks & Regards,
Team Razorpay

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Address: Orchid Centre, 3rd Floor, Golf Course Road, Sector 53, Gurugram, 122002

I have paid passport application fees through razorpay and they have charged rs 3000 from me and paid only 1500 to passport office... Where is my rs 1500/- gone?? I required my rs 1500/- back other wise i will lodge fir /police complain against this fraud. My name is ayushi goyal and my payment idpay_dsmgyap1lvkxjk

Solve this matter immediately or else i will take this matter to court

Nov 11, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2019

Razorpay Customer Care's response Hi Ayushi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

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K

Koustav Ghosal

from Mumbai, Maharashtra

Oct 14, 2019

While booking a ticket from IRCTC app my money has been deducted from my bank account but the it is showing that my transaction is not complete from bank end. What shall I do now? Please let me know as soon as possible. My transaction I'd:[protected], dated 09 Oct 2019, train no. 22387.

Reply

Razorpay Customer Care's response, Oct 14, 2019

Verified Support

Hi Koustav Ghosal,

We see that the IRCTC transaction: 100002079079772 is an unsuccessful transaction. Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

B

Binaya Panda

from Mumbai, Maharashtra

Oct 15, 2019

From my Axis Account 39293/- amount debited as I am totally unaware about let me solve this issue

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Razorpay Customer Care's response, Oct 15, 2019

Verified Support

Hi,

Please write to us with the transaction details here: https://razorpay.com/support/#request and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

S

Sukhwinder Randhawa

from Kangra, Himachal Pradesh

Oct 16, 2019

My transaction is showing pending with band end
Money has been deducted and ticket is not booked

Reply

Razorpay Customer Care's response, Oct 18, 2019

Verified Support

Hi Sukhwinder,

We see that the IRCTC transaction: 100002090280310 is an unsuccessful transaction. Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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Address: Justice M N Bose Lane, 712235

They have told me a refund initiated by them on aug 28 2019 of amount 504 to my sbi credit card. But refund is not processed till now.
The refund is initiated by shuttle.
Already i have connected to them and they have ask me to connect with charge back team of sbi.
But sbi charge back team confirm me that they have not recived the refund.
I have drop multiple mails to sbi and razorpay but not get any positive answer.
I am unable to understand where is my money gone?

Nov 16, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2019

Razorpay Customer Care's response Hi,

We have updated the status of your query on the email thread with the ticket reference number: 914495. Feel free to write back to us for further queries, we will be glad to assist you with the same.

Thanks & Regards,
Team Razorpay

Verified Support

Oct 15, 2019

Razorpay Customer Care's response Hi,

We have updated the status of your query on the email thread with the ticket reference number: 914495. Feel free to write back to us for further queries, we will be glad to assist you with the same.

Thanks & Regards,
Team Razorpay

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Address: 005, suhasini chs ltd charai, Thane, Maharashtra, 400601

My name is rohan gala. My email id is [protected]@gmail.com' i made a credit card payment by your link, but rbl is still calling and me mailing me that the payment has yet not been received, i cannot give you the details of my credit card by which i made the payment in a complaint message so it be best if you contact me and solve my problem up close as soon as possible.

Nov 11, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Razorpay Customer Care's response Hi Rohan,

We have updated the status of your query on the email thread with the ticket reference number: 908797. Feel free to write back to us for further queries, we will be glad to assist you with the same.

Thanks & Regards,
Team Razorpay

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R

Roøpesh Indaną

from Ongole, Andhra Pradesh

Oct 8, 2019

I have booked irctc ticket from upi on razorpay gateway but deducted from my upi app but payment was not done and also no status is showing

Reply

Razorpay Customer Care's response, Oct 9, 2019

Verified Support

Hi,

We have updated the status of your query on the email thread with the ticket reference number: 895511. Kindly write back to us for further queries, we will be glad to assist you with the same.

Thanks & Regards,
Team Razorpay

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My name is chetan jethwani. My email id is 'chetan. [protected]@gmail.com' i made a credit card payment by your link, but rbl is still calling and me mailing me that the payment has yet not been received, i cannot give you the details of my credit card by which i made the payment in a complaint message so it be best if you contact me and solve my problem up close as soon as possible.

Nov 19, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Razorpay Customer Care's response Hi Chetan,

We have updated the status of your query on the email thread with the ticket reference number: 887720. Feel free to write back to us for further queries, we will be glad to assist you with the same.

Thanks & Regards,
Team Razorpay

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Address: Chennai, Tamil Nadu

I tried to book tickets in IRCTC from Google pay through razor pay on[protected]. Ticket was not booked but the amount was deducted from my account. The status in IRCTC is showing as pending from bank end. The money is also not refunded back to my account. My transaction ID is [protected]. Here, I have attached the screenshots of transaction both from IRCTC and from Google pay.

Nov 10, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 07, 2019

Razorpay Customer Care's response Hi,

We see that the IRCTC transaction: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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S

shaipullah khan

from Alwarthirunagari, Tamil Nadu

Oct 8, 2019

Sir I booked a bus ticket from Razer Bay on 1.10.19. Please take the coin and give me the bus ticket for no reason. Please return

Reply

shaipullah khan's reply, Oct 2, 2019

Sir I booked a bus ticket from Razer Bay on 1.10.19. Please take the coin and give me the bus ticket for no reason. Please return

Razorpay Customer Care's response, Oct 9, 2019

Verified Support

Hi,

We regret to hear about your experience. Kindly write to us with your transaction details and contact details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards
Team Razorpay

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Address: 142022

Website: [email protected]

Two days ago i received a dress from this site... When i saw it was fake and low quality product... After that i was angry, i complained on pikkr and e-kart... Yesterday i received a call [protected] regarding online complaint he confirmed with me full details when i ordered and wheni received after that he ask me give me your account number i'll refund you payable amount at that time i give a otp from my bank account he ask me shared with us in few seconds i lost my all bank balance. Please report on this account it's cheapest way to broken trust

Nov 4, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2019

Razorpay Customer Care's response Hi,

Please write to us with the transaction details at: https://razorpay.com/support/#request and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

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P

PRAVEENP 1

from Hyderabad, Telangana

Oct 8, 2019

I have tried my payment through razorpay gateway (Google pay) for booking tickets in IRCTC website. Amount is deducted but ticket not generated..

Booking id: [protected]

Also showing failure reason as pending from bank. Could you please check and refund the amount. The amount deducted is RS.689..

Reply

Razorpay Customer Care's response, Oct 9, 2019

Verified Support

Hi Praveen,

We are sorry to hear about your experience. Please write to us with your transaction details and contact details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards
Team Razorpay

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Address: 769008

Transaction id: [protected]
I made the transaction and the money has been debited in my bank. Irctc still doesn't show any sign of failed transaction. The tickets were not booked and no refund has been initiated. I can't file for tdr through irctc because it doesn't register as a failed transaction. The issue seems to be from razorpay's side. Please refund asap

Nov 2, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 02, 2019

Razorpay Customer Care's response Hi,

We see that the IRCTC transaction: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay

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R

raj7489

from Mumbai, Maharashtra

Oct 2, 2019

Hello, I was purchasing a question bank test series from 'Exergic', but transaction didn't complete but money got deducted from my account.
Please I want my money back.
Phone : [protected]
email- [protected]@gmail.com

Reply

Razorpay Customer Care's response, Oct 2, 2019

Verified Support

Hi,

Please write to us with the transaction details at: https://razorpay.com/support/#request and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

M

Mansi Velaskar

from Delhi, Delhi

Oct 8, 2019

3oct 2019 money view payment not received pls refund my money 3979
Pls update my payment otherwise refund my money pls tommaro my last date emi payment pls chaq all transactions deatil today received mail money view attched

Reply

Mansi Velaskar's reply, Oct 4, 2019

Pls refund my money emi date 5 oct pls refund

Razorpay Customer Care's response, Oct 9, 2019

Verified Support

Hey Mansi,

We are sorry to hear this, kindly raise a request on https://razorpay.com/support/#request with your query. We will check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

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Tried booking tatkal ticket on 26th september 2019, using google
Pay. Money was deducted, google pay shows that the payment is completed, but irctc showed that there is no response from bank and is failed transaction, ticket not booked. Waited for 3 working days but money is not refunded to my account. Please find the screenshots for your reference, and do needful as soon as possible.

Nov 1, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

Razorpay Customer Care's response Hi Madhuri,

Kindly write to us with your queries and transaction details here:https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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Hi i booked train ticket on 29th sep from irctc app from quilon to ernakulam town. An amount of 298.68rs have been debited frm my account at 1:27am and shown that credited to razorpay.[protected]@hdfcbank. I made transaction via google pay, and after transaction is done there is no response from the razorpay and shows nothing. I already check the irctc app for confirmation of ticket but i didnot get the ticket till now. My transaction id is[protected] so kindly take necessary action on this issue and solve this early as possible.

Nov 1, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2019

Razorpay Customer Care's response Hi Akhil,

We have updated the status of your query on the email thread with the ticket ref: 848035. Feel free to write back to us for further queries, we will be glad to assist you with the same.

Thanks & Regards,
Team Razorpay

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My fiance had made a online payment for a product through instagram. And i'm not sure if it's was a trap or not but the payment was done through razor pay gateway so here i'm requesting to the razor pay for refunding the money as soon as possible. Here i'm attaching the payment id pay_do36gwaygsc8zk.

Please dp the needful.

Regards
Neelam

Oct 31, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 30, 2019

Razorpay Customer Care's response Hi Neelam,

We have updated the status of your query on the email thread with the ticket ref: 847967. Feel free to write back to us for further queries, we will be glad to assist you with the same.

Thanks & Regards,
Team Razorpay

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Hi i booked train ticket on 29th sep from irctc app from quilon to ernakulam town. An amount of 298.68rs have been debited frm my account at 1:27am and shown that credited to razorpay. [protected]@hdfcbank. I made transaction via google pay, and after transaction is done thrmere is no response from the razorpay and shows nothing. I already check the irctc app for confirmation of ticket but i didnot get the ticket till now. So kindly take necessary action on this issue and solve this early as possible.

Nov 2, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2019

Razorpay Customer Care's response Hi Akhil,

Please write to us with your queries and transaction details along with your contact details here:https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards,
Team Razorpay

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Address: C-06 shanti vihar Colony sector 35 noida, Gautam Buddh Nagar, Uttar Pradesh, 201307

Hii
Amount has been deducted from my phone pay account on 24 sep and have not shared any OTP with anyone nor have made any transaction . And i have done police complaint and raised a complaint in bank as well.

Need help in this as this transaction happened without my consent. I tried reaching you guys in every way but no response from your end.

Such a pathetic service . I will File the complaint in Consumer forum as well if relevent action will not be taken...
Complaint comments

Sep 24, 2019

Complaint marked as Resolved

Hii MyAmount has been deducted from my personal account on 24 sep 2019 and have not shared any OTP with anyone nor have made any transaction . And i have done police complaint and raised a complaint in bank as well. Need help in this as this transaction happened without my consent. I tried reaching you guys in every way but no response from your end. Such a pathetic service . I will File the complaint in Consumer forum as well if relevent action will not be taken... Complaint comments

Razorpay customer support has been notified about the posted complaint.

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R

Ravali Reddy2495

from Delhi, Delhi

Sep 27, 2019

My account has been debited from my account of RS.419 when I didnâ€™t even order anything on this and there is no response from customer care even when the complaint is given. I need a reply for this

Reply

Razorpay Customer Care's response, Sep 27, 2019

Verified Support

Hi,

We are sorry to hear about this. Kindly share the transaction details in the description of the ticket form along with your contact details over here https://razorpay.com/support/#request to investigate and assist with your query at the earliest.

Thanks & Regards
Razorpay

T

Tomi das

from Mumbai, Maharashtra

Sep 27, 2019

Dear sir plz refund the amount kindly refund amount my account

Reply

Razorpay Customer Care's response, Sep 29, 2019

Verified Support

Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

Razorpay Complaints & Reviews

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Razorpay reviews & complaints page 142

deduct my amount

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money deducted no ticket issued

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money deducted no ticket issued

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status of money deducted for rail tickets on irctc

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razorpay money deducted from google pay but tickets not booked from irctc

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online payment received by fraud promises...

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fraud call and dedicate my account balance

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money deducted from bank but ticket was not booked

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razorpay passport payment took 3000, only 1500 is taken by passport office, rest 1500 rs razorpay has, debited from my account fraud

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refund not processed

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credit card payment

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fraud call

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razorpay - money deducted for google pay account in irctc ticket not booked

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issue about irctc ticket booking

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money refund

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