Tried booking tatkal ticket on 26th september 2019, using google
Pay. Money was deducted, google pay shows that the payment is completed, but irctc showed that there is no response from bank and is failed transaction, ticket not booked. Waited for 3 working days but money is not refunded to my account. Please find the screenshots for your reference, and do needful as soon as possible.
Nov 1, 2019
Complaint marked as Resolved
Razorpay customer support has been notified about the posted complaint.
Verified Support
Oct 01, 2019
Razorpay Customer Care's response Hi Madhuri,
Kindly write to us with your queries and transaction details here:https://razorpay.com/support/#request and we will get back to you on the same at the earliest.
Thanks & Regards,
Team Razorpay
Payment id: pay_DLaH47Z7Hg8UD4
Amount: ₹3, 500.00
Refund processed on: 3rd Oct, 2019. The bank is saying they have not received any refund...
We see that a refund: rfnd_DPU9ylF2qzDVyK was successfully processed on 3rd Oct 2019. Since you have not received a refund yet, we would advise you to contact the dispute/chargeback department in any branch of your issuing bank and raise a dispute/chargeback against this transaction. You can provide your bank statement as proof of debit. Feel free to write to us at https://razorpay.com/support/#request for any further queries.
Thanks and Regards,
Team Razorpay