[Resolved] Razorpay — fraud transaction

nagkona

Address:	136/b 13th cross kondappa layout Yelahanka old town Bangalore
Website:	smart store.com

Hi, redit card no: 7063
Customer id: 68982752
Hi sir/madam, august month 2020 2nd sunday mid night around 1.51am am seeing my face book page on that time am received a message from lappy store discount sale price in that time am purchase a item of rupees 1499/- that time am receiving a message that message am sleeping time by mistakenly am press that same time my account amount deduction razor pay after that am checking my order status now its showing sorry this store is currently unavailable in my account amount was deducted can you please help me this is unexpectedly done am checking company but not available web site also to please take a complaint the against the lappy store transactions.. Razorpay kindly refund my amount.
Thanks
Nagendra k [protected]
Email id: [protected]@gmail.com
Mobile no: [protected]
Alternate no: 91 - [protected]
Kindly do the needful

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Aug 6, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Sep 09, 2020

Updated by nagkona Hi, redit Card No: 7063
Customer ID: 68982752
Hi sir/Madam, this month 2nd Sunday mid night around 1.51am am seeing my face book page on that time am received a message from lappy store discount sale price in that time am purchase a item of rupees 1499/- that time am receiving a message that message am sleeping time by mistakenly am press that same time my account amount deduction after that am checking my order status now its showing sorry this store is currently unavailable in my account amount was deducted can you please help me this is unexpectedly done please take a complaint the against the lappy store transactions .. thanks Nagendra K [protected]
Email ID: [protected]@GMAIL.COM
Mobile No: [protected]
Alternate No: 91 - [protected]
Kindly do the needful

Verified Support

Sep 09, 2020

Razorpay Customer Care's response Hi Nagkona,

We are sorry to hear this and would like to help you out. Please share your transaction and contact details here: https://razorpay.com/support/#request. We will get back to you on the same at the earliest.

Regards,
Team Razorpay

Sep 09, 2020

Updated by nagkona Your company people's are asking Otp details again and again calling sending otp cheating again and again

Sep 09, 2020

Updated by nagkona Am received 4 times otp why you are asking otp again and again cheating

Sep 10, 2020

Updated by nagkona Dont ask me any OTP details ok if you are asking details I will directly go with Bangalore CCB police ok and your blody team members are using in parliamentary words same thing am recording tell them how to behave blody cheater they are block mailing and shouting in parliamentary words it's not to correct way ok

Verified Support

Sep 10, 2020

Razorpay Customer Care's response Hey Nagkona,

We're about the delay here. Our concerned team is currently working on the issue raised, please do expect an update on the ticket [4256416] at the earliest. Appreciate your patience in the interim.

Thanks & Regards,
Team Razorpay