[Resolved] Razorpay — i have made payment using razor pay gateway to nestaway and money got deducted but payment was cancelled. and i didn't receive my refund till now

[Resolved] Razorpay — i have made payment using razor pay gateway to nestaway and money got deducted but payment was cancelled. and i didn't receive my refund till now

S sagar rajak from Mumbai, Maharashtra

Please find the attachment below of the payment details. I made payment using sbi netbanking my transaction id is[protected]gagxljdq5 payment date was 2 sep 2019. They said that money was going to be refunded within 5 to 7 dayes but i contacted my bank they said there is no refund process going on for this transaction. Please look into this matter beacuse i need to pay rent it's 9 sep already. +1 photos Was this information helpful? No (0) Yes (0)
Oct 15, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Sep 10, 2019 Razorpay Customer Care's response Hi Sagar, We are sorry to hear about this. Kindly share the transaction details along with your contact details over here https://razorpay.com/support/#request and we will investigate this at the earliest. Thanks & Regards Razorpay Sep 10, 2019 Updated by sagar rajak I shared my transaction id with it, i don't have razor pay id. please i have to pay rent beacuse of worst service of razorpay and bad gatway design customer is suffering . How the ### i suppose to have razor pay id. Sep 10, 2019 Updated by sagar rajak it's been 8 ### days and my money is not refunded . Sep 10, 2019 Updated by sagar rajak i did't get the confirmation email and your ### complain page asking for razor pay id . You guys not test your product before launching . and guess what there is faq section for that kinda problem where customer did't recive confirmation email. Verified Support Sep 12, 2019 Razorpay Customer Care's response Hi, We are sorry to hear about this. Kindly share the transaction details in the description of the ticket form along with your contact details over here https://razorpay.com/support/#request so that we can investigate and assist with your query at the earliest. _PS: The Razorpay payment ID is not mandatory, you can provide us with your bank account statement or the debit reference._ Thanks & Regards Team Razorpay
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Bansald

I have done a Upi payment of Rs. 12204 on[protected] by using cred application but amount debited from my account and transcation was successful, however beneficiary(Nestaway) didn't received money.Please assist on getting my money back or tracking where the payment got stuck.
Upi id: nestaway.[protected]@hdfcbank
Contact number: [protected]
Email: deepak.[protected]@gmail.com