Submit a Complaint
Railways
Razorpay

[Resolved]  Razorpay — irctc connect app payment failed

I tried to book a train ticket using irctc mobile app and select payment via upi and paid through google tez. But the irctc app not showing that payment received. And ticket is not booked. Ticket amount rs.495.
Irctc transaction id : [protected]
Google transaction id : cicagkc8hdvfbg
Upi transaction id :[protected]
Please help me... Refund the money as soon as possible...
Was this information helpful?
No (0)
Yes (0)
Jul 28, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2018
Razorpay Customer Care's response Hi,

We checked the UPI reference number:[protected] and see that it was an unsuccessful transaction. You should receive the refund within 10 working days from the date of debit. For further queries, please feel free to drop us a mail to [protected]@razorpay.com

Best regards,
Team Razorpay
Complaint comments 
2 Comments

Related Razorpay reviews

[Resolved]Razorpay - Payment Deducted but Transaction Not Updated for State CET Cell[Resolved]Razorpay - UPI transaction -Amount successfully deducted.Not credited to Merchant website.Refund related[Resolved]Razorpay - Deducted unwanted charges from my hdfc bank account[Resolved]Razorpay - Payment not recd by the benificery hence order goy cancelled[Resolved]Razorpay - Amount debited but transaction failed - Razorpay
View all 3545 Razorpay Reviews

Comments

IRCTC Failed Transaction ID - [protected] an amount of ₹ 2521.80 was deducted from my savings account of request of Razorpay with failed transaction. It has been 14 days now but there has been no refund. Transaction ID[protected]. The bank confirms that Razorpay is responsible for the refund. Refund the money ASAP.

Reply
Razorpay Customer Care's response, Jun 28, 2018
Verified Support
Hi Bhushan,

We are constantly following up with the banks to process the refund for transaction ID: 100001305406970 and we are yet to receive a response on the same.
Please be assured that we will get back to you with a positive response at the earliest on the mail with reference number: 212592

Best regards,
Team Razorpay
My two payments panding from your side. IRCTC given refund to you but you are not credit in my account.

Refund Payment id.

1. [protected]
2. [protected]

Regards,
Vimal Patel
Reply
Razorpay Customer Care's response, Jun 28, 2018
Verified Support
Hi Vimal,

We have updated you with regards to the refunds for the above-mentioned transactions on the mail with ticket reference number: 211011. The refunds are successfully processed at our end.
Kindly check the mail and revert on the same mail thread for further queries.

Thanks and regards,
Team Razorpay

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Razorpay
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    3545
    Pending
    177
    Resolved
    1903
    View all 3545 Razorpay reviews & complaints
    Razorpay Address
    Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka, India - 560030
    View all Razorpay contact information