[Resolved]  Razorpay — irctc - googlepay

My Mobile Number is [protected]
UPI Transaction ID:[protected]
Payment of Rs. 1450/- Dedcuted from bank but ticket has not issued.
In googlepay it show IRCTC received from IRCTC and Purchased confirmed. I have declined transaction in IRCTC app but allowed in googlepay app. Pls help.
So in Google app its showing product purchase but in reality no ticket booked as i have declined transaction from irctc app.
Was this information helpful?
No (0)
Yes (0)
Aug 25, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2019
Razorpay Customer Care's response
Hi,

We see that the IRCTC transaction ID: [protected] and the UPI ID:[protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 7-10 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Regards,
Team Razorpay
Complaint comments 

Comments

My 400Rs money is cut from bank and my ticket is not booked
Razorpay Customer Care's response, Jul 25, 2019
Verified Support
Hey,

We are unable to track the payment. Kindly write to us with the transaction details here: https://razorpay.com/support/#request along with your contact details and will update you at the earliest.

Thanks and Regards,
Team Razorpay

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Razorpay
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    3545
    Pending
    177
    Resolved
    1903
    Razorpay Address
    Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka, India - 560030
    View all Razorpay contact information