[Resolved] Razorpay — irctc gpay payment

 
1 Review
India
 Sinju Mathew on Dec 4, 2019
I did a transaction on 04 december 2019 via irctc rail connect app and chose razorpay to pay via gpay... The amount got deducted from my account but the ticket was not booked as irctc did not recieve the amount.
I called irctc customer care who confirmed that the booking was incomplete as the payment was incomplete...
Hiw should i trust razorpay for any payment?
I need a refund and exactly in how many days...
Transaction id : [protected]
Upi transaction id:[protected]

Complaint marked as Resolved Jan 6, 2020

Complaint Status


[Dec 05, 2019] Razorpay customer support has been notified about the posted complaint.
Updated by Sinju Mathew, Dec 04, 2019
This is the transaction screenshot

irctc gpay payment
Verified Support
Razorpay Customer Care's response, Dec 06, 2019
Hi Sinju,

We see that the IRCTC transaction: [protected] is an unsuccessful transaction.
Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund. For any further queries, feel free to write to us at: https://razorpay.com/support/#request and we'll be happy to assist you.

Thanks and Regards,
Team Razorpay
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