[Resolved] Razorpay — irctc payment using razorpay failed, money deducted but refund not received | |
Hi razorpay, My irctc payment using IRCTC Rail Connect app (Razorpay payment gateway) got failed on 23/12/19, amount of Rs 412.70 got debited from bank but not received refund till today & its more than 10 working days. Below attached are evidence for same. My Transaction id: [protected] Kindly check & proceed refund to my default account Was this information helpful? | |
Jan 9, 2020 Complaint marked as Resolved First I had raised complaint on their razorpay website but there was no proper response, then I had put this complain in Consumer Complaint forum and their they gave me proper response by mailing (their mail id: [email protected]) and generating ticket and told me to wait for 10 working days (which excludes saturday and sunday and holidays) and mentioned the last possible date of refund. Razorpay customer support has been notified about the posted complaint. Verified Support Jan 09, 2020 Razorpay Customer Care's response Hi, We have updated the status of your query on the ticket with the ref: 1737652. Feel free to write back to us on the same email thread for further queries, we will be glad to help you out. Thanks and Regards, Team Razorpay | |
 2 Comments | |
Comments
I just purchased a product worth 799 from an website called vajica.com, where i made my payment using my debit card and then my money got deducted directly from my card via razor pay but after i made my payment the website got crashed and my order didn't even got confirmed. Also i Heard that it happened to many and some of them even got their money back. Now i want to know to get the refund of my money.
I'm sharing below some of the screenshot of my money deduction.
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I'm sharing below some of the screenshot of my money deduction.
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UPI Transaction Id is[protected]
And Google transaction ID is CICAgKCutbqTRg
We see that a refund: rfnd_E1z7zYxvxZujrw of amount: ₹1, 563.60 has been successfully processed on:8th Jan, 2020. You will receive the refunds credit in your account within 7-10 working days from the date of refund. Feel free to write to us at: https://razorpay.com/support/#request for any further queries and we'll be happy to assist you.
Thanks and Regards,
Team Razorpay
We see that a refund: rfnd_E1z7zYxvxZujrw of amount: ₹1, 563.60 has been successfully processed on:8th Jan, 2020. You will receive the refunds credit in your account within 7-10 working days from the date of refund. Feel free to write to us at: https://razorpay.com/support/#request for any further queries and we'll be happy to assist you.
Thanks and Regards,
Team Razorpay