[Resolved] Razorpay — irctc refund

sachinshaw

from Siliguri, West Bengal

Address:	Darjeeling, West Bengal, 734005
Website:	www.irctc.co.in

It's been more than a week and no refund has been initiated by razorpay for transaction failure where my account has been debited but no ticket issued against the same amount. Earlier refund used to be credited in my account on the very next day or a day later but this time i'm clueless about your service.

*my mode of transaction was through upi*

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Jul 5, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2018

Razorpay Customer Care's response Hi,

We checked the transaction [protected] and see that the same has not been done towards Razorpay. Please contact the concerned service provider for a solution.

Best Regards,
Team Razorpay

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Comments

Raj01557

from Patna, Bihar

Hi.. i tried to book rail tkt by irctc app but my tkt is not done and money is debited form upi on 04june2018

Txn id [protected]

Plzz sir resolve this issue its urgent ...
Plzz refund money as soon as possible.

Raj01557's reply, Jun 4, 2018

Rs 1050 was debited but tkt not done

Razorpay Customer Care's response, Jun 6, 2018

Verified Support

Hey Raj,

We have received your mail with regards to the transaction with UPI reference number 815511380130 and have updated you with the details on the same mail thread with the reference number 202744. Kindly refer to the mail and please feel free to write back to us on the same for any further assistance.

Thanks and Regards,
Team Razorpay

Raj01557's reply, Jun 11, 2018

Hi razorpay...plzzzz refund I'm still waiting...

pari7654

from Nagram, Uttar Pradesh

My payment deduct and ticket not be done.

Razorpay Customer Care's response, Jun 6, 2018

Verified Support

Hi Pari,

We checked the transaction with the UPI refernce number 815320570606 and see that it is an unsuccessful transaction. If the funds have been debited from your account, you will receive the credit within 10 working days. For further queries please drop us a mail on support@razorpay.com and we will be happy to assist you.

Thanks and regards,
Team Razorpay

sushil98686

from Noida, Uttar Pradesh

Hey I am booked ticket through irctc connect via razorpay payment mode selected but my ticket not booked but amount deduct form my airtel payment bank account

Razorpay Customer Care's response, Jun 7, 2018

Verified Support

Hey Sushil,

We checked the txn ID 100001291462889 and see that a refund has been successfully processed on June 6, 2018. We have updated you over mail thread with reference no. 203840. Please check the same and do feel free to write to us on the same mail thread for further queries.

Thanks and regards,
Team Razorpay