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[Resolved]  Razorpay — irctc ticket booking not confirmed

I tried to book a tatkaal ticket in irctc app with payment mode from google pay. The amount has been deducted from my account but i haven't received any transaction detail in irctc app or any ticket receipt. It was tatkaal ticket so the window was of about 10 minutes or so. My first transaction expired and second transaction deducted. May i know what problem occurred? And will my money be refunded?
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Aug 28, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Jul 28, 2019
Razorpay Customer Care's response Hi,

We are unable to track the payment with the provided details. Kindly raise a request along with the transaction details here: https://razorpay.com/support/#request so that we can check and assist.

Regards,
Team Razorpay
Complaint comments 
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Comments

I tried to book tickets via irctc on june 19, 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account

Reply
Razorpay Customer Care's response, Jul 30, 2019
Verified Support
Hi Yash,

We checked our logs for IRCTC transaction id 100001898175498 and confirm that the refund has been successfully processed on 24th Jun, 2019. You will receive the refund credit in your account within 7-10 working days. You can track the status of the refund here:
https://razorpay.com/support/#refund

Thanks & Regards,
Team Razorpay
My product is not delivere please my product delivere
Reply
Razorpay Customer Care's response, Jul 30, 2019
Verified Support
Hi,

Kindly write to us with the transaction details here: https://razorpay.com/support/#request along with your contact details and will update you at the earliest.

Thanks & Regards
Team Razorpay

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