[Resolved] Razorpay — money debited but not paid to merchant

[Resolved] Razorpay — money debited but not paid to merchant

V Venkates Mv Jan 28, 2020

Upi transaction id[protected] Paid via google pay to razor pay to tamilnadu medical council on 20/01/2020 Payment was successful but razor pay showed error payment and money debited from bank account to razor pay. Tried contacting razorpay but never got replied I have spoken with google pay and they say that transaction is successful from their side. Got info from upi that transaction was successful But razor pay did not refund me the amount Was this information helpful? No (0) Yes (0)
Feb 8, 2020 Complaint marked as Resolved It took nearly 12 days after which my money got credited from razor pay Razorpay customer support has been notified about the posted complaint. Verified Support Jan 28, 2020 Razorpay Customer Care's response Hi, Thank you for your time on call. As discussed, we have escalated this to our concerned team and are actively working on the same. Please do expect an update on the email thread with the ticket ref: 1867155 at the earliest. Thanks and Regards, Team Razorpay Jan 31, 2020 Updated by Venkates Mv Razorpay support person called and it had been 3 businesses days after he called and still not resolved and I am trying to contact them through mail but no response Verified Support Feb 12, 2020 Razorpay Customer Care's response Hey Venkatesh, As confirmed over the ticket 1867155, the refund against your transaction[protected] has been processed successfully and you should have ideally received a credit for the same by now. Do feel free to write back to us over the same thread for further queries, we would be happy to assist. Thanks and regards, Team Razorpay
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Comments

Anil Medhe

Feb 3, 2020

Sir muze 1038 payment refund kar do

money debited but not paid to merchant - Comment #3640000 - Image #0

Razorpay Customer Care's response, Feb 4, 2020

Verified Support

Hi Anil,

We have updated the status of your request on the mail with the ticket ref: 1977139. Feel free to write back to us on the same email thread for further queries, we will be glad to help you out.

Thanks & Regards,
Team Razorpay

Waanheda

Feb 12, 2020

My upi transaction I'd is[protected] and 15 days also I didn't get my money back.

money debited but not paid to merchant - Comment #3644919 - Image #0

Razorpay Customer Care's response, Feb 12, 2020

Verified Support

Hi,

We checked our logs and see that a refund rfnd_E9Qb6CQu51FsnJ has been processed successfully from our end on Jan 27, 2020. The amount would ideally be credited to your account within 7-10 working days. You can also track the status of your refund here https://razorpay.com/support/#refund.

Thanks and regards,
Team Razorpay