Razorpay Complaints & Reviews

Repayment done 23/04/2020

But cant update

And day by day interest charge added.

Plz slove the problem.

If not slove my problem, I will tack action.

My starmaker I'd is blocked

Plz update my nanopay account

Verified Support

Aug 21, 2020

Razorpay Customer Care's response Hey Rakesh,

Apologies for the delay in response. We hope the issue has been resolved, in case of further queries, kindly write to us on the same email thread. We will get back to you regarding the same at the earliest.

Regards,
Team Razorpay

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Address: NASHIK

Debet to my account for paymet of emi samsung finance
paymet not complet and my mobile is off
please refund my blance

Verified Support

Aug 21, 2020

Razorpay Customer Care's response Hey Kritoniya,

Apologies for the delay in response. Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

Regards,
Team Razorpay

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I made a payment for shopping a product. I haven't received any confirmation for that payment made and neither the product or any update.
The payment shows done to snap source womenbeauty4 for the amount Rs. 398

Verified Support

Aug 21, 2020

Razorpay Customer Care's response Hey Kushal,

Apologies for the delay in response. Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

Regards,
Team Razorpay

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1ST MESSAGE RECEIVED FROM RAZORPAY IN APRIL 2020
Subject: Razorpay | Chargeback Alert - DREAM DESTINATION INDIA

Dispute(s) received against 1 payment(s).
Please respond by the dates mentioned

DISPUTE ID
PAYMENT ID
AMOUNT
CASE ID
PHASE
RESPOND BY
disp_EfTZc85M14bUEU
pay_E7BBrgv7v0vesI
₹ 20720 [protected] chargeback 21 April 2020
[protected][protected][protected][protected][protected][protected]
MY 1ST REPLY TO RAZOR PAY ON 21 APRIL 2020
On Tue, 21 Apr at 1:51 AM, harresh vasudev wrote:
Shocked at the arbitrary manner in which the mail is sent showing it as a total dispute.
The service offered to the payee Mr. Daftary was for a car hire service in January 2019, since he did not have physical cash to pay for the car rental services given by us & used by him.
Going out of our normal biz terms of cash we accepted his payment thru credit card thru Razorpay on which we ourselves were made to bear the brunt of 720 Rs as received less by way of Razorpay’s service charges.
A formal invoice is not issued for car service which is being small service on different days during his long length of stay in Mumbai is settled in cash only to accommodate the payee to tide over his difficulty as he did not have cash we accepted payment by credit card.
We are warning Razorpay that we have discharged our services for which we received the payment, any attempt to debit this to our account by razor pay will be disputed thru all legal channels available to us with cost & consequences to razor pay’s account.
[protected][protected][protected][protected][protected][protected]--
2ND MESSAGE FROM RAZORPAY 21 APRIL : DURING THE DAY SOMEONE EVEN CALLED FROM THEIR OFFICE & THREATNED ME THEY WILL DEBIT MY ACCOUNT THEN THEY SENT THE MAIL BELOW
From: Razorpay Support [mailto:[protected]@razorpay.com]
Sent: Tuesday, April 21, 2020 5:45 PM
To: [protected]@razorpay.com
Cc: [protected]@gmail.com; [protected]@razorpay.com
Subject: Re: Razorpay | Chargeback Alert - DREAM DESTINATION INDIA

Hi Team,

The reason code for the above case is Visa 13.7 (Cancelled Merchandise/Services)

Kindly provide us the documents.
Request you to update us here by tomorrow 11:00 AM as we have already breached the last date, failing which the case may get closed in favour of the customer and an equivalent amount will be deducted from the current balance of your account.
Here to help :)

The ticket reference for your request is #2666273.

We have enhanced our support options, please visit our Support page for more details: https://razorpay.com/support

The Future of Payments is Here Shaik Mohammed Aftab
Risk & Chargeback Operations
https://razorpay.com
[protected][protected][protected][protected][protected][protected]
MY 2ND EMAIL TO RAZOR PAY ON 21 APRIL 2020 WITH SCREENSHOT OF PAYMENT REQUEST SENT TO CUSTOMER & THIER SCREEN SHOT THAT THEY MADE PAYMENT
Attn : Mr. Shaikh Mohammed Aftab,
Shocked at arbitrary threat [ soft extortion] by razor pay for a transaction happened in jan 2020, service offered & ended in jan 2020, without a logical reason known from the payee you initiate a threat to debit our razor pay account.
No logic or reasoning is applied here, we have given this person who has not come thru a not known source but random who did not have cash available & asked if a payment can be made by credit card, which we offered as courtesy & humanity, how do you accept a claim, decide, on your own & pass a judgment to threaten me that you will debit my account.
Suppose If I am running a retail store a person pays me by card coz he does not have cash & after 2 months says he did not receive any goods or service is this logical ????
How can razor pay entertain a claim from the payment company after 2 months of the transaction has razor pay validated it & how ? where is the official mail of the person & his payment bank claiming the same???
I say I have given a car for this person for one week to travel in the state of Gujarat when he was in India, wherein he himself has sent me a acknowledged copy of payment link I sent to him when I created the payment link on razor pay that it was meant for car service from palitana to surat [ copy of his message to me that he has made payment for this service is attached in this mail, it is very clear that he made a payment for a service which he has utilized coz he is not a known source or customer whom I will give service without payment nor he who would just make a payment to my co if he 1. Does not know me 2. Unless this is a fraudulent transaction, the very fact he has made a payment to a link created on razor pay is proof enough that he is making payment for a service required by him & rendered by us.
Here are screen shots of the correspondence between that person & us,
1. we sent him a link for making a payment,
2. he makes the payment & sends us copy that payment is made.
This closes the matter once & for all & any debit to my account in this matter will be dealt with severely with all legal channels & options as well as social media publicity how Razorpay works arbitrarily & is harassing me without even listening to me, I also demand official mail received by you from the bank, card company & the person who is making this claim so that I can file a defamatory case in the USA for false allegations along with you for accepting the claim 7 without knowing my side threating me to debit my account.

Jun 20, 2020

Complaint marked as Resolved

in spite of mail a provided by user Mr daftary who is a USA citizen, razaor pay has been writing again & again & again asking for paper proof from me, whereas they have not provided any email from the customer or his card co in USA JP Morgan Chase that the customer has any charge back filed with his card co towards the service he availed when he was in India in jan 2020, here is copy of his mail sent to me & to razor pay Hi Team, We have received Pre-Arbitration Chargeback(s) (2nd level escalation) for the payment(s) mentioned above. The payment(s) have been disputed by cardholder(s) for the second time under the same chargeback reason. You may contact the cardholder to resolve this issue. In case the cardholder confirms that the issue has been resolved, please request an email confirmation which can be represented to defend this case. The email confirmation from the cardholder would be the best resolution to these cases. Alternatively, you could share any other proof apart from the ones shared before which clearly show that the services have been provided to the cardholder. We request you to update us within the deadline. Note: If the documents are rejected in Pre-Arbitration as well and Arbitration Chargeback is received, the complete liability of the payment/transaction and Arbitration fee that may be imposed by the card networks (Visa/Mastercard) will be passed on to you and an immediate debit will be made to your account. Our clarification to the above mail was customers reply to us copied to you & a direct mail to you that he agrees that he availed of services this mail is sent to you already as highlighted below in yellow still you are dragging on & on & on as if the only work left with you. Sureshbhai, I hereby agreed that I used your service to travel, and authorized Rs 20, 000 fir Travel Services Thanks again your help -- Ashok Daftary, CCIM, CHO, CHIA President/Broker Om Realty Finance Company B: (972) 612-0000 | F: (888) 488-2423 E: [email protected] | W: www.OmRealtyFinance.com Serving Hospitality Brokerage Services over 25 years

Razorpay customer support has been notified about the posted complaint.

Apr 21, 2020

Updated by harresh 1ST MESSAGE RECEIVED FROM RAZORPAY IN APRIL 2020
Subject: Razorpay | Chargeback Alert - DREAM DESTINATION INDIA

Dispute(s) received against 1 payment(s).
Please respond by the dates mentioned

DISPUTE ID
PAYMENT ID
AMOUNT
CASE ID
PHASE
RESPOND BY
disp_EfTZc85M14bUEU
pay_E7BBrgv7v0vesI
â‚¹ 20720 [protected] chargeback 21 April 2020
[protected][protected][protected][protected][protected][protected]
MY 1ST REPLY TO RAZOR PAY ON 21 APRIL 2020
On Tue, 21 Apr at 1:51 AM, harresh vasudev <[protected]@gmail.com> wrote:
Shocked at the arbitrary manner in which the mail is sent showing it as a total dispute.
The service offered to the payee Mr. Daftary was for a car hire service in January 2019, since he did not have physical cash to pay for the car rental services given by us & used by him.
Going out of our normal biz terms of cash we accepted his payment thru credit card thru Razorpay on which we ourselves were made to bear the brunt of 720 Rs as received less by way of Razorpay’s service charges.
A formal invoice is not issued for car service which is being small service on different days during his long length of stay in Mumbai is settled in cash only to accommodate the payee to tide over his difficulty as he did not have cash we accepted payment by credit card.
We are warning Razorpay that we have discharged our services for which we received the payment, any attempt to debit this to our account by razor pay will be disputed thru all legal channels available to us with cost & consequences to razor pay’s account.
[protected][protected][protected][protected][protected][protected]--
2ND MESSAGE FROM RAZORPAY 21 APRIL : DURING THE DAY SOMEONE EVEN CALLED FROM THEIR OFFICE & THREATNED ME THEY WILL DEBIT MY ACCOUNT THEN THEY SENT THE MAIL BELOW
From: Razorpay Support [mailto:[protected]@razorpay.com]
Sent: Tuesday, April 21, 2020 5:45 PM
To: [protected]@razorpay.com
Cc: [protected]@gmail.com; [protected]@razorpay.com
Subject: Re: Razorpay | Chargeback Alert - DREAM DESTINATION INDIA

Hi Team,

The reason code for the above case is Visa 13.7 (Cancelled Merchandise/Services)

Kindly provide us the documents.
Request you to update us here by tomorrow 11:00 AM as we have already breached the last date, failing which the case may get closed in favour of the customer and an equivalent amount will be deducted from the current balance of your account.
Here to help :)

The ticket reference for your request is #2666273.

We have enhanced our support options, please visit our Support page for more details: https://razorpay.com/support

The Future of Payments is Here Shaik Mohammed Aftab
Risk & Chargeback Operations
https://razorpay.com
[protected][protected][protected][protected][protected][protected]
MY 2ND EMAIL TO RAZOR PAY ON 21 APRIL 2020 WITH SCREENSHOT OF PAYMENT REQUEST SENT TO CUSTOMER & THIER SCREEN SHOT THAT THEY MADE PAYMENT
Attn : Mr. Shaikh Mohammed Aftab,
Shocked at arbitrary threat [ soft extortion] by razor pay for a transaction happened in jan 2020, service offered & ended in jan 2020, without a logical reason known from the payee you initiate a threat to debit our razor pay account.
No logic or reasoning is applied here, we have given this person who has not come thru a not known source but random who did not have cash available & asked if a payment can be made by credit card, which we offered as courtesy & humanity, how do you accept a claim, decide, on your own & pass a judgment to threaten me that you will debit my account.
Suppose If I am running a retail store a person pays me by card coz he does not have cash & after 2 months says he did not receive any goods or service is this logical ????
How can razor pay entertain a claim from the payment company after 2 months of the transaction has razor pay validated it & how ? where is the official mail of the person & his payment bank claiming the same???
I say I have given a car for this person for one week to travel in the state of Gujarat when he was in India, wherein he himself has sent me a acknowledged copy of payment link I sent to him when I created the payment link on razor pay that it was meant for car service from palitana to surat [ copy of his message to me that he has made payment for this service is attached in this mail, it is very clear that he made a payment for a service which he has utilized coz he is not a known source or customer whom I will give service without payment nor he who would just make a payment to my co if he 1. Does not know me 2. Unless this is a fraudulent transaction, the very fact he has made a payment to a link created on razor pay is proof enough that he is making payment for a service required by him & rendered by us.
Here are screen shots of the correspondence between that person & us,
1. we sent him a link for making a payment,
2. he makes the payment & sends us copy that payment is made.
This closes the matter once & for all & any debit to my account in this matter will be dealt with severely with all legal channels & options as well as social media publicity how Razorpay works arbitrarily & is harassing me without even listening to me, I also demand official mail received by you from the bank, card company & the person who is making this claim so that I can file a defamatory case in the USA for false allegations along with you for accepting the claim 7 without knowing my side threating me to debit my account.

Best Rgds:
Harresh S. Vasudev | 30+ yrs expertize in travel planning.
E : harresh.[protected]@dreamdestinationsinindia.com | [protected]@gmail.com
M: + 91 [protected] | D : +[protected]
E: [protected]@dreamdestinationsinindia.com | www.dreamdestinationsinindia.com
Add: 1102 Raj Vaibhav Towers, Mahavir Nagar, Kandivali (W) – Mumbai
Follow Me on Trip Advisor – 1.55 lakh+ readers | @himachalspecialist.
https://www.facebook.com/dreamdestinationsinindia

Verified Support

Apr 24, 2020

Razorpay Customer Care's response Hi Team,

Thank you for your time on call. As discussed, we hope to have addressed your concerns and resolved the same. Feel free to write back to us on the on-going email thread with the ticket ref: 2666273 for any further assistance, we will be glad to help you out.

Thanks & Regards,
Team Razorpay

Apr 24, 2020

Updated by harresh further to our telecon y day we have been able to find screen shots of the car duty slip & toll tax receipt of the car he had been provided during his stay in India. the dates & total kms used by him is acknowledged in the duty slip signed by him.
his claim is false & he is lying that he canceled the booking & without jurisdiction you have passed a judgement that he has cancelled or not availed the services.
i am attaching the copy of the toll tax paid by the car which is mentioned in the duty slip signed by him.
i think i have given enough proof that he has availed of the car service & is lying that he did not avail services from my side the case is closed, any further attempt by you to recover charges from me will be surely be escalated to cyber crime fraud departments, RBI cyber cell & concerned forums

Verified Support

Apr 27, 2020

Razorpay Customer Care's response Hi Team,

Thank you for sharing the details. We have escalated this with the concerned team and are currently working on your request. Please do expect an update on the on-going email thread with the ticket ref: 2666273 at the earliest. Your patience is highly appreciated in the interim.

Thanks & Regards,
Team Razorpay

May 28, 2020

Updated by harresh As per your trail mail below asking for email from customer although we have submitted enough proof in previous replies to you showing that customer had avail of services & not cancelled them, Enclosed is reply from card user, customer that he has used the services & he has no claim over the chargeback.
Any further mischief from razor pay I will surely use legal options, RBI, Cyber Crime cell that you are creating a chargeback with your own whims & fancies, coz you are only facilitator who received the payment, you have no authority to arbitrate in this matter, as we never received any communication from card holder or his credit card co, you have been sending us threatening mails that you will debit our account if not replied within 2 days & so on….
Matter closed once and for all.
Trailing below IS THE MAIL REPLY FROM CUSTOMER.

From: [protected]@gmail.com [mailto:[protected]@gmail.com]
Sent: Thursday, May 28, 2020 12:20 AM
To: 'Dream Destinations India '
Cc: 'sureshvasudev'
Subject: RE: Razorpay | Pre-Arbitration Chargeback Alert - DREAM DESTINATION INDIA

Sureshbhai,

I hereby agreed that I used your service to travel, and authorized Rs 20, 000 fir Travel Services

Thanks again your help

--
Ashok Daftary, CCIM, CHO, CHIA
President/Broker
Om Realty Finance Company
B:[protected] | F:[protected]
E: [protected]@gmail.com | W: www.OmRealtyFinance.com
Serving Hospitality Brokerage Services over 25 years

check out the latest edition of CCIM Institute’s Commercial Investment Real Estate online
CONFIDENTIALITY NOTICE: The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.

From: Dream Destinations India <[protected]@gmail.com>
Sent: Tuesday, May 26, 2020 4:11 PM
To: [protected]@gmail.com
Cc: 'sureshvasudev' <[protected]@gmail.com>
Subject: FW: Razorpay | Pre-Arbitration Chargeback Alert - DREAM DESTINATION INDIA

Dear Mr Daftary,
Hope all is well at your end & you & your family are all safe in USA.
As My father spoke to you this evening, here is mail from the Indian payments Co Razorpay through whom I received the payment that you paid by credit card for the car services given by Mr Suresh Vasudev in Gujarat during your India visit in Jan 2020, as you were running short of cash & wanted to pay by your international credit card.
Surprisingly we received an email from this payment gateway co in India Razorpay, that you have disputed this payment as you cancelled or did not avail the car service from Mr Suresh Vasudev & in turn the credit card payment accepting co dream destinations India, we have given them all the details available with us about your genuinely using the car service for which we did get paid.
We request you to kindly clarify your position on this by sending us an email that you have utilized our services & made payment towards the same for Rs 20, 750.00,

Your co- operation will be highly appreciated

Best Rgds:
Harresh S. Vasudev | 30+ yrs expertize in travel planning.
E : harresh.[protected]@dreamdestinationsinindia.com | [protected]@gmail.com
M: + 91 [protected] | D : +[protected]
E: [protected]@dreamdestinationsinindia.com | www.dreamdestinationsinindia.com
Add: 1102 Raj Vaibhav Towers, Mahavir Nagar, Kandivali (W) – Mumbai
Follow Me on Trip Advisor – 1.55 lakh+ readers | @himachalspecialist.
https://www.facebook.com/dreamdestinationsinindia

From: [protected]@razorpay.com [mailto:[protected]@razorpay.com]
Sent: Tuesday, May 26, 2020 5:25 PM
To: [protected]@gmail.com
Cc: [protected]@razorpay.com
Subject: Razorpay | Pre-Arbitration Chargeback Alert - DREAM DESTINATION INDIA

Dispute(s) received against 1 payment(s).
Please respond by the dates mentioned

DISPUTE ID
PAYMENT ID
AMOUNT
CASE ID
PHASE
RESPOND BY
disp_Euyc9CdfWza2PT
pay_E7BBrgv7v0vesI
â‚¹ 20720 [protected] pre_arbitration 28 May 2020

Hi Team,

We have received Pre-Arbitration Chargeback(s) (2nd level escalation) for the payment(s) mentioned above. The payment(s) have been disputed by cardholder(s) for the second time under the same chargeback reason.

You may contact the cardholder to resolve this issue. In case the cardholder confirms that the issue has been resolved, please request an email confirmation which can be represented to defend this case. The email confirmation from the cardholder would be the best resolution to these cases. Alternatively, you could share any other proof apart from the ones shared before which clearly show that the services have been provided to the cardholder.

We request you to update us within the deadline.

Note: If the documents are rejected in Pre-Arbitration as well and Arbitration Chargeback is received, the complete liability of the payment/transaction and Arbitration fee that may be imposed by the card networks (Visa/Mastercard) will be passed on to you and an immediate debit will be made to your account.

For any queries, please reply to this email.

May 29, 2020

Updated by harresh From: Dream Destinations India [mailto:[protected]@gmail.com]
Sent: Friday, May 29, 2020 7:33 PM
To: 'Razorpay Support'; '[protected]@razorpay.com'
Cc: '[protected]@razorpay.com'; 'cms.[protected]@rbi.org.in'; '[protected]@gmail.com'; '[protected]@gmail.com'; 'cms.[protected]@rbi.org.in'
Subject: RE: Razorpay | Pre-Arbitration Chargeback Alert - DREAM DESTINATION INDIA

You razor pay co seem to be a fraud, from all the mails & claims that you are putting up since April 2020 regarding the so called transaction between us & Mr Daftary.
In previous mails we have given proof of service utilized by customer & his OWN mail of 28TH may 2020 wherein he has clearly written with copy to you that the services are utilized, so no further process is required.
You are a fraud co & appear to have made a false claim on your own [ from razor pay & not Chase USA] cos neither Chase NOR customer has written to us that they have any complaint & still to support THE CUSTOMER HAS said as below,
Sureshbhai,

I hereby agreed that I used your service to travel, and authorized Rs 20, 000 fir Travel Services
Thanks again your help
--
Ashok Daftary, CCIM, CHO, CHIA
President/Broker
Om Realty Finance Company
B:[protected] | F:[protected]
E: [protected]@gmail.com | W: www.OmRealtyFinance.com
Serving Hospitality Brokerage Services over 25 years

HENCE IT APPEARS THAT YOU RAZRO PAY HAVE CREATED AN ARTIFICAL CHARGEBACK CLAIM ON YOUR OWN ACCORD
1. IN LEGAL TERMS YOU HAVE NO JUSRISDICTION TO ASK US OR OUR CUSTOMER WHAT IS THE TRANSACTION BETWEEN US & THAT WE SHOULD GIVE ANY FURTHER PAPER PROOF, SCREEN SHOTS ETC TO YOU.[ALREADY GIVEN ONCE IN APRIL 2020 TO YOU]
2. YOU ARE ONLY FACILITATOR WHO RECEIVED A PAYMENT FROM A INTERNATIOAL CARD CO & MADE PAYMENT TO US AFTER COLLECTING 3% AS YOUR CHARGES MATTER ENDS.
3. WHEN CUSTOMER HAS WRITTEN IN THIER MAIL THAT HE HAS UTILIZED SERVICES IT IS END OF STORY, YOU HAVE NO JURISDICATION BEYOND THIS.
4. IF CUSTOMER OR HIS CARD COMPANY IN THE USA HAS ANY PROBLEMS, CLAIMS, SERVICE ISSUES THEY CAN WRITE TO ME & WE WILL SETTLE IT AMONGOURSELVES RAZRO PAY NEED NOT INTERFERE.
5. I HAVE ALREADY INFORMED THE CUSTOMER & HE HAS CONFIRMED THAT HE HAS NO CLAIMS ABOUT THIS PAYMENT AS IT WAS PAID FOR A GENUINE SRVICE HE USED, HE HAS ALSO AGRRED THAT HE WOULD SUE YOU IN THE USA FOR FALSELY USING HIS NAME THAT HE DID NOT GET SERVICE OR HE CANCLLED & HE HAS INFORMED HIS CARD CO CHASE THAT HE HAS NO CLAIMS & HE USED THE SERVICE.
6. I AM HEREBY WARNING YOU NOT TO DEFEND MY CASE OR ACT ARBITRATOR IN THIS CAE COZ AS IF THE CUSTOMER OR HIS CARD CO HAVE ANY ISSUES WE WILL SORT IT AMONGOURSELVES, BUT APPEARS THAT YOU HAVE CRATED THEM, SO YOU NEED NOT DEFEND & REPRESENT MY SUPPORT TO CHASE USA, IF THHEY HAVE ANY FURTHER ISSUES CHASE OR CUSTOMER WILL WRITE TO ME, FOR RAZOR PAY IT MEANS KEEP OUT OF IT.
LASTLY EVEN AS THIS MATTER IS SORTED YOU RAZOR PAY NEED TO BE REPORTED TO RBI & MORE SO TO CYBER CRIME PATROL INDIA & USA THAT WHEN THERE IS NO ISSUE BETWEEN US SERVICE PROVIDER & CUSTOMER YOU ARE CREATING A FICTIOUS CHARGEBACK
COZ CHASE HAS CONFIRMED TO THE CUSTOMER IN USA THAT THEY HAVE NOT CREATED A CHARGEBACK WITH RAZORPAY INDIA.
7. THERE IS ONE MORE PROOF AVAILABLE WITH ME THAT YOU RAZORPAY HAVE CREATED THIS FICTIOUS CHARGEBACK SENT THRU YOUR OWN EMAILS TO ME I WILL SURELY SUBMIT THEM TO CONCERNED GOVT DEPT IN INDIA & USA.
I AM NOT DISCUSSING ANY FURTHER IN WITH RAZORPAY IN THIS MATTER & THE R.B.I DEPT. CONCERNED IN MUMBAI & BENGALURU ARE COPIED IN THIS MAIL.

Best Rgds:
Harresh S. Vasudev | 30+ yrs expertize in travel planning.
E : harresh.[protected]@dreamdestinationsinindia.com | [protected]@gmail.com
M: + 91 [protected] | D : +[protected]
E: [protected]@dreamdestinationsinindia.com | www.dreamdestinationsinindia.com
Add: 1102 Raj Vaibhav Towers, Mahavir Nagar, Kandivali (W) – Mumbai
Follow Me on Trip Advisor – 1.55 lakh+ readers | @himachalspecialist.
https://www.facebook.com/dreamdestinationsinindia

From: Razorpay Support [mailto:[protected]@razorpay.com]
Sent: Friday, May 29, 2020 12:13 PM
To: [protected]@razorpay.com
Cc: [protected]@gmail.com; [protected]@razorpay.com; [protected]@razorpay.com; cms.[protected]@rbi.org.in; [protected]@gmail.com; [protected]@gmail.com
Subject: Re: Razorpay | Pre-Arbitration Chargeback Alert - DREAM DESTINATION INDIA

Hi,
Kindly provide us the proof (paper documents) for the delivery of the service . In order to defend the case, we need supporting documents. So we would request you to share the invoice or POD valid screenshots related to service delivery or the mail confirmation from the customer. So that we can go ahead and represent the same with bank

Here to help :)
Meghana C N

The ticket reference for your request is #3049569.

We have enhanced our support options, please visit our Support page for more details: https://razorpay.com/support

Thanks and Regard,

The Future of Payments is Here Meghana C N
Risk & Chargeback Operations
https://razorpay.com

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Address: At Nathnagar Bhagalpur Bihar

Hello sir
I am prince prajapati
Mujhe fraud koll aaya tha mujhse galti ho gyi jiska Transaction.I'd C2004171304391042964850..1700
OrC2004171259451292091113..4999rs kt ke aapko razorpay costumers ke accounts main gya hain so I request you sir please refund my money

Verified Support

Aug 21, 2020

Razorpay Customer Care's response Hey,

Apologies for the delay in response. Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

Regards,
Team Razorpay

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Razorpay Support
to me
8 hours agoDetails
Hi Manoranjan,

We checked our logs with the email ID: `[protected]@gmail.com` and couldn’t locate any transaction.

Here to help :)

The ticket reference for your request is #2623120.

Regards,
Tejas S G.
Team Razorpay.

[protected][protected][protected]--
Above is mail I received from razorpay support mentioning no transaction withmy email id [protected]@gmail.com . Where as below are all transaction details I have to argue them

transaction details I can see on my SBI transaction history, in which one of with Id[protected] of amount RS 999 was successful and I got payment confirmation mail from Razorpay which I have attached screenshot of it as proof of email id [protected]@gmail.com used for all three transactions.

But other two transactions occured in which RS 999 was detected twice. Below is transaction details of both .
EMAIL ID [protected]@gmail.com

TRANSACTION DETAILS AS PER BANK STATEMENT

TO TANSFER INB Razorpay Education BILL_RAZEEDU Payment SSBI[protected]IGAIKZSMO3

TO TANSFER INB Razorpay Education BILL_RAZEEDU Payment SSBI[protected]IGAIKZSZW0
TRANSACTION DATE 06 APRIL 2020
TRANSACTION AMOUNT RS 999

May 16, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 15, 2020

Razorpay Customer Care's response Hi Manoranjan,

Sincere apologies for the inconvenience caused. We have escalated this to our concerned team and are actively working to get the status of the payments. Please do expect an update on the email thread with the ticket ref: 2623120 at the earliest. Highly appreciate your patience in the interim.

Thanks and Regards,
Team Razorpay

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I want to report a fraud, which happened with me on friday afternoon on 10/01/2020.
I received a call from a number +91 [protected].
And after that four transactions were done on my credit card to razorpay sotw which were of
Rs. 19, 853.69
Rs. 19, 853.69
Rs. 17, 604.18
Rs. 19, 853.69

These transactions are not made by me.
I have complained about this fraud transactions in my icici bank.
I have also lodged a fir in police station
Against this person with above phone number. This is an unauthorized transaction.
After investigation done by cyber crime police, they found out that the above amount was transferred to cashbeans loan application via razorpay.
These four months of delay happened because cyber crime police investigation took time to find out the source of fraud.
This amount has been transferred to someones account and the documents they showed are loan approval by cashbeans.
I want my money back.

Kindly revert back as early as possible.
Thanking you.

May 14, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2020

Razorpay Customer Care's response Hi Mayur,

Thank you for reaching out to us. We have updated the status of your query on the email with the ticket ref: 2036193. Feel free to write back to us on the same email thread for further queries, we will be glad to help you out:)

Thanks & Regards
Team Razorpay

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I had made a transaction on 1 March 2020 on Banggood. The money was deducted from my account but didn't reach the Banggood, the payment gateway I chose was Razorpay. Now I am following up with Banggood and they are denying for any payment as they have not received it. There is no way you can contact Razorpay team. Customer line doesn't work.

It's a fraud company cheating people. Never choose this as a payment gateway.

May 5, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2020

Razorpay Customer Care's response Hi,

We are sorry to hear about your experience. Kindly help us with your contact and transaction details here: https://razorpay.com/support/#request and we will get back to you at the earliest.

Thanks and Regards,
Team Razorpay

View replies

J

jaye341

Apr 6, 2020

UTR REF NO.[protected]
i got a payment link from the merchant stating that you are the reward of rupees 4900/- by mistake i have paid the amount and money got deducted from my account kindly do need full and refund my amount.

Reply

Razorpay Customer Care's response, Apr 6, 2020

Verified Support

Hi Jayesh,

We have updated the status of your request on the email thread with the ticket ref: 2519549. Feel free to write back to us on the same email thread for further queries, we will be glad to help you out.

Thanks & Regards,
Team Razorpay

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Address: Mumbai City, Maharashtra, 400008

I booked flight ticket on 23.03.20 flight no.sg 6276 this flight was cancelled and I didn't get refund information .pk MEENA [protected]

Verified Support

Aug 21, 2020

Razorpay Customer Care's response Hey,

Apologies for the delay in response. Kindly write to us with your transaction and contact details here: https://razorpay.com/support/#request so that we can have this checked and get back to you with an update at the earliest.

Regards,
Team Razorpay

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Address: New Delhi, Delhi, 110024

I made a payment on 7th january 2020 of rs 6500 to delhi football and razorpay was accepting money on the behalf of the delbi football. I made payment through paytm upi. My payment was failed and my money got deducted. I mailed razorpay they told me they are working on it. But its been more than 2 months i have not received my refund. I asked paytm, they said money has been send to razorpay and mine bank (Bank of baroda) has also raiser charge back but still no refund. There customer care is always busy and i ask them to call me for the same but no call and nothing productive information.

Payment id - pay_e1ye5ntmrnyg4v
Amount - 6500
Date - 7th jan 2020

Mar 21, 2020

Complaint marked as Resolved

Razorpay send me mail saying We checked the payment pay_E1Ye5nTMrNyg4V for an amount of â‚¹6, 500.00 attempted on 7th Jan, 2020 and see that it was a failed payment since your issuing bank didnâ€™t send us a successful callback. After this i visited the bank, they charged back to razorpay regarding this but still its almost more than 40days . Mail id from which i received mail - [email protected]

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2020

Razorpay Customer Care's response Hi Mridul,

We are extremely sorry to hear about your experience.
We have escalated this to our concerned team and are currently working with the banks to drive this to closure at the earliest.
Rest assured, this is being looked into on priority. Please do expect an update on the email thread with the ticket ref: 2300381 & 2300332 at the earliest. Requesting your kind co-operation while we get this sorted for you.

Thanks & Regards,
Team Razorpay

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S

sandy [email protected]

Mar 24, 2020

Dear sir,

I received a [protected] fraud call from this number on your company name, due to which Rs. 1500 was deducted from my account. Please check it.

And please, why is this happening to me with advice. Refund me..

Reply

Razorpay Customer Care's response, Mar 25, 2020

Verified Support

Hi,

We would like connect with you and understand your concern in detail. Kindly share the transaction details in the description of the ticket form along with your contact details over here https://razorpay.com/support/#request so that we can investigate and assist with your query at the earliest.

Thanks & Regards
Team Razorpay

G

Gnanadesigan

Mar 27, 2020

I am already paid in my loan depited money my account but not paid in OK rupee personal loan app is not updated my loan so refund or paid my loan

Reply

Razorpay Customer Care's response, Mar 28, 2020

Verified Support

Hi,

We checked and see that the payments with the ID pay_EVb5ZEBW4Znrr5 is a successful transaction. Kindly contact the merchant for any service/refund related queries. Do feel free to raise a request with us over https://razorpay.com/support/#request for any further queries, we would be happy to assist you.

Thanks and Regards,
Team Razorpay

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Address: Room no.3 dayavan niwas next to datta garage nr. Sai mandir thakur ki east, Mumbai City, Maharashtra, 421201

Please help me with the ticket no. 2378583. I dnt know how the subscription of razor pay insurance pg got activated and it got dedication every month of rs 599.. I submit many complaints to your company but not getting response. This complaint for razor pay company which i raised on march, 16, 2020 and still waiting for solutions, help me on same.
Thanx

Apr 23, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 23, 2020

Razorpay Customer Care's response Hi Sachin,

Thank you for your time on call. We have escalated this to our concerned team and are actively working on your request. Please do expect an update on the email thread with the ticket ref: 2378583 at the earliest. Highly appreciate your patience in the interim.

Thanks and Regards,
Team Razorpay

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Address: Pune, Pune, Maharashtra, 411001

Website: Www.razorpay.com

Dear team,

I am contacting razorpay customer care number since 11th march and 1000 times i had tried it shows only they are busy attending the customer. I beleive they had auto setup not to take the calls. They are doing fraud with customers like me while paying payment they gateway had deducted 3 times from my account instead of one time.
Since then i am doing follow up on emails and they are not taking any such action to resolve my issue.

I need refund for my payment deducted
for reference number[protected] and[protected]. It been a long time now.

Coule you please take action and please resolve this issue asap.

Apr 19, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2020

Razorpay Customer Care's response Hi Samith,

Sincere apologies for the inconvenience caused. We have escalated this to our concerned team and are actively working to get the status of the payments. Please do expect an update on the email thread with the ticket ref: 2316343 at the earliest. Highly appreciate your patience in the interim.

Thanks and Regards,
Team Razorpay

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Address: TilakIndrayani, Plot No. 48, P Floor, B wing., Tilaknagar, Mumbai City, Maharashtra, 400089

Hello

I haven't received any adequate guidance for my query could you please arrange a callback.

My manager is trying to make a payment from dubai using emirates nbd cc card to an indian vendor. The transaction isn't getting through stating it does not accept international cards.

Manager: [protected]@lcrcapital.com
Vendor: [protected]@gmail.com

Regards
Tiera
[protected]

Apr 18, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2020

Razorpay Customer Care's response Hi Tiera,

Thank you for your time on call. As discussed, we have updated the status of your request on the email thread with the ticket ref: 2346353. Feel free to write back to us on the same email thread for further assistance, we will be glad to help you out.

Thanks & Regards,
Team Razorpay

View replies

B

beingdatum

Mar 19, 2020

Hi Team,

I have raised a complaint that I am unable to complete KYC because of some issue in portal and have raised ticket 2249586.
After following up since 2 weeks i am not getting a valid response. My hard earned money is stuck with Razorpay.

Reply

Razorpay Customer Care's response, Mar 20, 2020

Verified Support

Hi,

Thank you for your time on call. As discussed, we have updated the status of your request on the email thread with the ticket ref: 2249586. Feel free to write back to us on the same email thread for further assistance, we will be glad to help you out.

Thanks and Regards,
Team Razorpay

K

khandelwal traders

Mar 27, 2020

Pay_ERZ14xd5yNn1I1
That's my transection reference number
On dated 13/03/20
Amount :25400/-
Which is not showing in my HDB PAYMENT
HOW MUCH TIME TO SHOW
PLEASE GIVE YOUR FEEDBACK ON
Devendra Gupta
[protected]
[protected]@gmail.com

Reply

khandelwal traders's reply, Mar 16, 2020

pay_ERZ14xd5yNn1I1

khandelwal traders's reply, Mar 16, 2020

pay_ERZ14xd5yNn1I1
Dated : 13/03/20
Amount: 25400
HDB FINANCIAL SERVICES

Razorpay Customer Care's response, Mar 28, 2020

Verified Support

Hi,

We checked and see that the payments with the ID pay_ERZ14xd5yNn1I1 is a successful transaction. Kindly contact the merchant for any service/refund related queries. Do feel free to raise a request with us over https://razorpay.com/support/#request for any further queries, we would be happy to assist you.

Thanks and Regards,
Team Razorpay

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Address: Bongaon Beltola Collage Road House No. 18, House No.18, Kamrup Metropolitan, Assam, 781028

Website: www.thedelhihaat.com

I placed an order of inr 25195 on a website called www.thedehihaat.com, and after i placed the order i was directed to razorpay gateway so it seems pretty trusted cause i'm paying from razorpay gateway so paid the money. After i paid the money their is no confirmation of order invoice has been given. After that i googled and got to know that it's a fraud website. I complained for an dispute to razorpay. It's been a week and there is no sign of money refund. I'm too worried about my money now cause it's pretty lot of money and the merchant is not responding any emails. And also maybe the email is also fake cause emails are delivering to the merchant.
The transaction id is[protected]
To - [protected]@icici
Google transaction id - cicagkcbh4_0nw

Apr 18, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2020

Razorpay Customer Care's response Hi,

We have received your request and are actively working on the same. Please do expect an update on the on-going email thread with the ticket ref: 2303009 at the earliest. Appreciate your patience while we get this sorted for you.

Thanks & Regards
Team Razorpay

View replies

A

Abrar Ismail Kaskar

from Powai, Maharashtra

Mar 19, 2020

Dear. Tem
This mai paying last emi pending for.2500rs total amount.
This soft copy is sand me and balance payment after deposit
This tem is last time a chitting a taking the payment deposit after not sand soft copy Satalment
Quek reply 2 me

Reply

Razorpay Customer Care's response, Mar 20, 2020

Verified Support

Hi Abrar,

We are sorry to hear about your experience. Kindly help us with your contact and transaction details here: https://razorpay.com/support/#request and we will get back to you at the earliest.

Thanks and Regards,
Team Razorpay

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Address: C-Hillview Appartment,Punitha Garden,Vadavally,Coimbatore,Mob.8608944033,[email protected], 641041

My ticket for 19/03/2020 pnr number [protected]cancelled on 13/03/2020 which one week before for the amount 273.00 saying canot refund any penny.

And another ticket pnr number [protected] also cancelled on same date for
The same amount saying only 5. Oo can refund.

So if i am not getting 90% of both cancellation amount i will going to file a complaint in consumer court and copy to mr. Piyush goyal minister also.

Hope you will do a necassary action to refund the amount in my bank account
With out any agitation.
Thanking you.
Aravindakshan kk

Apr 14, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 14, 2020

Razorpay Customer Care's response Hi Aravind,

We would like connect with you and understand your concern in detail. Kindly share the transaction details in the description of the ticket form along with your contact details over here https://razorpay.com/support/#request so that we can investigate and assist with your query at the earliest.

Thanks & Regards
Team Razorpay

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Address: Howrah, West Bengal, 711106

I tried booking 3 tickets on irctc, money was deducted but ticket not booked.it is showing pending from bank end...how do I get my money back?
reservation id-[protected]
train no-12703
ticket type -e-ticket
from Howrah to Secunderabad on 18th march
booking date-11th march
Vikalp status -no
boarding station Howrah
date of boarding 18th march
quota- general
class -sleeper
ticket charge-rupees2034.4
bank name- Razorpay

Apr 14, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Mar 11, 2020

Updated by shivam6 I tried again on the very same date again the same thing happened...

Verified Support

Mar 14, 2020

Razorpay Customer Care's response Hi Shivam,

We see that the IRCTC transactions with booking ID's: [protected] & [protected] are unsuccessful. Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund. For any further queries, feel free to write to us at: https://razorpay.com/support/#request and we'll be happy to assist you.

Thanks and Regards,
Team Razorpay

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Address: Chennai, 600017

Dear sir/mam

Train ticket was booked on 12th nov 2019 through irctc website. The booking were failed during payment but the amount was debited from my account. The details are mentioned below.

1. Upi/[protected]/irctc train tic/razorpay. [protected]@/h - rs. 639.17 - amount not refunded

I request you to kindly refund the amount at the earliest.

Thanks and regards

M. Gokul kumar
[protected]

Apr 3, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2020

Razorpay Customer Care's response Hi Gokul,

Sincere apologies for the inconvenience caused. We have escalated this to our concerned team and are actively working on the same. Please do expect an update on the email thread with the ticket ref: 2221702 at the earliest.

Thanks and Regards,
Team Razorpay

View replies

G

gokulkumar7

from New Delhi, Delhi

Mar 10, 2020

Dear Sir/mam

Train ticket was booked on 12th Nov 2019 through IRCTC website.The booking were failed during payment but the amount was debited from my account.The Details are mentioned below.

1. UPI/[protected]/IRCTC Train Tic/irctc.[protected]@/I - Rs. 639.17 - Amount Not refunded
Thanks
GokulKumar
[protected]

Reply

Razorpay Customer Care's response, Mar 10, 2020

Verified Support

Hi Gokul,

We have updated the status of your request on the email thread with the ticket ref: 2221702. Feel free to write back to us on the same email thread for further assistance, we will be glad to help you out.

Thanks & Regards,
Team Razorpay

R

rajkumarsanga

Mar 10, 2020

Money debited from bank account during my irctc transaction, however ticket was not booked. Please find the below transaction id of irctc and UPI.
Upi transaction id[protected]
Irctc transaction id- [protected].
Kindly look into the issue and initiate the refund.
Thank you

Reply

Razorpay Customer Care's response, Mar 10, 2020

Verified Support

Hi Rajkumar,

We checked our logs and see that a refund rfnd_ENINnx9DnsnEWI has been processed successfully from our end on March 2, 2020.
The amount would ideally be credited to your account within 7-10 working days. You can also track the status of your refund here https://razorpay.com/support/#refund.

Thanks and regards,
Team Razorpay

G

Gagan Parihar

Mar 16, 2020

Sir mene 07/03/2020 ko Re.299 ka paytm upi ke through dream11 pr transection kiya tha paytem se successful ho gya but razorpay se nhi hua. Plz help me.
Mobile[protected]

Reply

Razorpay Customer Care's response, Mar 17, 2020

Verified Support

Hi,

Thank you for your time on call. As discussed, we have updated the status of your request on the email thread with the ticket ref: 2306818. Feel free to write back to us on the same email thread for further assistance, we will be glad to help you out.

Thanks & Regards,
Team Razorpay

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I had booked an irctc ticket for an amount of inr 252.29 upi transaction id[protected] on 28/feb/2020. The amount has been debited from my account and there is no confirmation for ticket and its showing as transaction failed, with failure reason as no response from bank.

Please check at your end whether the money has been processed for my ticket.

Kindly check and revert at the earliest.

Apr 1, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2020

Razorpay Customer Care's response Hey Anoop,

We checked our logs and confirm that the transaction[protected] is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can also track the status of your refund here https://razorpay.com/support/#refund.

Thanks & regards,
Team Razorpay

View replies

G

Girish Reddy04

Mar 10, 2020

I have paid the bill of 60000 it has been debited from my bank account but it has not been credited to the credit card

Reply

Razorpay Customer Care's response, Mar 10, 2020

Verified Support

Hi Girish,

We see that a refund: rfnd_EQ6cg0cqAFVgmA has been successfully processed on: 9th March, 2020. You can check the status of the same here: https://razorpay.com/support/#refund. Feel free to write to us at: https://razorpay.com/support/#request for any further queries and we'll be happy to assist you.

Thanks and Regards,
Team Razorpay

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Razorpay is made for harassment to people. They send every day message alert for paying money to people. This alert might be free so company demanded money send alert for demanding money many times till customer get harass and paid the money anyhow.
After complaining to razorpay, they not give satisfied answer and allow finance company to harass their customer by sending frequent sms alert for demanding money.

Mar 28, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Feb 26, 2020

Razorpay Customer Care's response Hi,

We are sorry you feel this way. we understand your concern and have requested the merchant for further details on the services provided. We will get back to you with an update over the email thread with ref no 2201636 at the earliest. Your patience in the matter is highly appreciated:)

Thanks & regards,
Team Razorpay

View replies

G

Gow bujji

Mar 16, 2020

I paid emi amount in phone pay[protected] at11.28am ...but last 3days i receive msgs... I[censored] do not pay amount this month u cant active ur bajaj card.. ..plz give me information abount my payment...

Reply

Razorpay Customer Care's response, Mar 17, 2020

Verified Support

Hi Gow bujji,

We checked and see that the payment with the ID pay_EQ0sDK6aIzI1ia is a successful transaction. Kindly contact the merchant for any service/refund related queries. Do feel free to raise a request with us over https://razorpay.com/support/#request for any further queries, we would be happy to assist you.

Thanks and Regards,
Team Razorpay

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I have made online registration for fastag based on details via appltfastag.com [protected]@fastag.com which led to payment gateway of razorpay link. My account is debited for 1990/- on 16 feb2020 . But No response received on my complaint on fastag charges and issuance process and request for refund as per attached files. Can u take action on concerned and help refund my money from them.

Mar 26, 2020

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Feb 23, 2020

Updated by raksha2020 Why is it marked resolved ?? I want razorpay to refund my money for above COMPLAINT

Feb 23, 2020

Updated by raksha2020 I want my money back REFUNDED for 1990/- debited by razorpay online.

Verified Support

Feb 24, 2020

Razorpay Customer Care's response Hi Raksha,

Thank you for reaching out to us, kindly raise a request with your transaction and contact details here https://razorpay.com/support/#requestso that we can check the same and update you at the earliest.

Thanks & Regards,
Team Razorpay

Razorpay Complaints & Reviews

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Razorpay reviews & complaints page 138

Repayment done

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Samsung emi problem

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Payment made on 13/04/2020

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threatened to debit my account for dispute created by payment co 3 months after transaction

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Fraud

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amount of rs 999 deducted twice on 6th april and no refund issued

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fraud transactions done on my credit card

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made a transaction on banggood and the money didn't reach them

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Refund of spicejet pnr gg9y4h

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delay in refund

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unnecessary subscription activated razorpay insurance pg

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payment twice deducted from my account

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payment not received

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razorpay - fraudulent merchant

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refund amount against cancellation of irctc ticket cancel more than one week before.

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irctc transaction status=pending from bank end

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upi/931617089080/irctc train tic/razorpay. irctc@/h - rs. 639.17 - amount not refunded

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money deducted from account but its showing transaction failed in irctc

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demanded money to customer frequently and harassed for payment

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Fastag registration fee

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