Submit a Complaint
Railways
Razorpay

[Resolved]  Razorpay — money deducted but irctc says pending from bank end

Address: Belgaum, Karnataka, 590005

Hi,

Booked ticket on irctc using razor pay amount debited inr 390.98 but irctc website showing payment status is pending from bank end and failure reason is no response from bank. The message received from my bank as below:

Dear sbi upi user, your account is debited inr 390.98 on date[protected]:46:23 pm by upi ref no[protected]. Download yono @ www.yonosbi.com
Was this information helpful?
No (0)
Yes (0)
Jan 15, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Dec 15, 2018
Razorpay Customer Care's response Hi Prashant,

We checked the transaction ID [protected] with the reference number[protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay
 
3 Comments

Related Razorpay reviews

[Resolved]Razorpay - Amount Deduction without permission[Resolved]Razorpay - Razorpay amount deducted - irctc ticket not booked[Resolved]Razorpay - Payment Deducted but Transaction Not Updated for State CET Cell[Resolved]Razorpay - Deducted unwanted charges from my hdfc bank account[Resolved]Razorpay - Payment not recd by the benificery hence order goy cancelled
View all 3553 Razorpay Reviews

Comments

Kindly refund the money to bank as at the bank end, it is showing that the money has been deducted. Relevant documents attached.
Reply
Razorpay Customer Care's response, Dec 15, 2018
Verified Support
Hey Swadesh,

We checked the transaction ID 100001576665081 for the amount of ₹ 320.00 and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#request.
210.98 ₹
Deducted payment successful, but IRCTC ticket is no response
So pls refund this amounts
And transection I'd
Is[protected]
Reply
Razorpay Customer Care's response, Dec 15, 2018
Verified Support
Hi Ahmad,

We checked the reference number: 834522048376 with the Transaction id 100001575026798 and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay
Hi team

Today evening I did online transaction of RS . 4218.00 but due to network problem payment failed but money deducted from my account .Kindly do the needful as soon as possible and reverse my money of INR. 4218.00. Please check the process and do the needful . thanking you in advance .
Reply
Razorpay Customer Care's response, Dec 15, 2018
Verified Support
Hi,

We were unable to locate the transaction with the details provided. Please send us your contact details and transaction details along with the screenshot of the debit over https://razorpay.com/support/#request. We'll have this looked into and update you at the earliest.

Thanks and regards,
Team Razorpay

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Razorpay
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    3553
    Pending
    176
    Resolved
    1904
    View all 3553 Razorpay reviews & complaints
    Razorpay Address
    Ground & 1st Floor, SJR Cyber, Laskar Hosur Road, Bengaluru, Karnataka, India - 560030
    View all Razorpay contact information