Razorpay Complaints & Reviews

Address: 585102

Website: Razorpay

I have booked a ticket from IRCTC mobile app on 22 Dec 2018 and a amount of Rs. 770 was paid to [protected]@hdfcbank.

I have cancelled the ticket on 22 Dec'18 but till date i have not received the amount in my account. According to IRCTC a amount of Rs. 650 has been refunded to razorpay on 23 Dec 2018.

I have cancelled another ticket on the 24 Dec 2018 but till date i have not received the amount in my account.According to IRCTC a amount of Rs. 650 has been refunded to razorpay on 25 Dec 2018.

I request you please look into this matter and refund the money ASAP. I have also attached the screenshot of the transaction and irctc refund status with this email for your reference.

Feb 4, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2018

Razorpay Customer Care's response Hi,

We checked the transaction ids : [protected] and [protected] and see that the refunds are successfully processed on 25th Dec, 2018. The status of the refund can be tracked on https://razorpay.com/support/#refund.

Thanks and regards,
Team Razorpay

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I tried booking tickets through the irctc app and made the payment twice. But the transaction failed both the times and money was debited one time and i have still not received the refund. Please refund the debited amount soon. Please help me with this and let me get my refund back soon as i have to book ticket for a journey. Bad experience with irctc everytime

Jan 30, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Razorpay Customer Care's response Hi,

We checked the transaction: [protected] and see that a refund was successfully processed on: 26th Dec, 2018 against this.

You can check the status of your refund using: https://razorpay.com/support/#refund.

Regards,
Team Razorpay

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Address: Nainital, Uttarakhand, 263139

Sir my irctc booking not successful because show this error amount not received from bank but amount is deducted in my bank account please refund this amount in my bank account.
Transaction details screen shot attach
Sir please solve this matter urgently
Upi transaction no-
[protected]
Trasaction date - 26/12/2018
Error show amount not received bank end

Jan 30, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Razorpay Customer Care's response Hi,

We checked the transaction ID: [protected] and see that this is an unsuccessful transaction. You will receive the refund within 10 working days from the transaction date.

You can check the status of your refund using: https://razorpay.com/support/#refund.

Regards,
Team Razorpay

View replies

M

MOHD RUMMAN SIDDIQUI

from Mumbai, Maharashtra

Dec 27, 2018

I have booked ticket on irctc app ticket not booked but amount deduct.

Reply

Razorpay Customer Care's response, Jan 1, 2019

Verified Support

Hi Rumman,

We checked the IRCTC txn id: 100001594131875 and see that the refund has been successfully processed on Dec 28th. You may check your IRCTC txn status here on this link - https://razorpay.com/support/#refund with the IRCTC txn id.

Thanks and regards
Team Razorpay

D

Desai Bharat

from Bharuch, Gujarat

Dec 27, 2018

Rs 2870 is deducted from my HDFC credit card on 31/10/2018 MY email ID is [protected]@yahoo.co.in I have not paid such amount for any software, please provide details & bill of that payment.

Reply

Razorpay Customer Care's response, Jan 1, 2019

Verified Support

Hey Bharat,

Do let us know your concern over here - https://razorpay.com/support/ and our concerned team will get back to you at the earliest.

Thanks and regard,
Team Razorpay

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Booked railway ticket through irctc app. Amount - 590.00. Used razorpay bhim upi to pay. Money got debited but ticket status shows pending from bank.

Date of booking - 26th dec 2018
Transaction id (Irctc) - [protected]
Upi transaction reference[protected]

Why does razorpay fail like this? Kindly resolve this at the earliest. Please let me know if you need further details.

Jan 18, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Razorpay Customer Care's response Hi,

We checked the transaction [protected] and see that it is an unsuccessful transaction. You would ideally receive a credit for the same within 7-10 working days. We have also updated you with the details over the mail thread with ref: 324665. Please revert on the same for any further queries and we would be happy to assist you.

Regards,
Team Razorpay

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Y

y seshapani

from Visakhapatnam, Andhra Pradesh

Dec 27, 2018

Ihave ordered one dressfor the amount of 549rs in https://Avoonik.com on[protected].
My order status is still 'processing' and i have not received any shipping and tracking details from them. I have paid money on October 31 its been a month nearly, I have waited for the order to be delivered. Kindly help me to refund my money please

Reply

Razorpay Customer Care's response, Jan 1, 2019

Verified Support

Hi,

We checked that payment: pay_BFwwQblQPHIDYa for the amount of â‚¹ 549.00 is successful towards the merchant. In case of further queries please raise a request here https://razorpay.com/support/#request and we will get back to you at the earliest.

Thanks and regards,
Team Razorpay

A

Atlyyy

from Yadgir, Karnataka

Dec 27, 2018

I had booked an IRCTC train ticket through Razorpay via transaction Id [protected] but the ticket was not booked. The status in IRCTC is 'no response from bank.' However the amount was debited from my account. Please provide the refund.

Reply

Razorpay Customer Care's response, Jan 1, 2019

Verified Support

Hi,

We checked the IRCTC txn id: 100001573770626 and see that the refund has been successfully processed on Dec 16th. You may check your IRCTC txn status here on this link - https://razorpay.com/support/#refund with the IRCTC txn id.

Thanks and regards
Team Razorpay

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Address: Allahabad, Uttar Pradesh, 211008

Booked ticket on irctc amount debited inr 470.49 on 23/12/2018 with transaction id[protected] through g-pay and inr 595.49 on 24/12/2018 with transaction id[protected] through bhim but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to say anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking. The message received from my bank as below:

On 23/12/2018
Rs 470.49 debited from a/c *2002 to razorpay. [protected]@hdfcbank (Upi ref no[[protected]].

And again
On 24/12/2018
Rs 595.49 debited from a/c *2002 to razorpay. [protected]@hdfcbank (Upi ref no[[protected]].

Feb 5, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 27, 2018

Updated by KumarOm when will get my money back... it's 3-4 days and didn't get any update regarding the issue

Verified Support

Dec 28, 2018

Razorpay Customer Care's response Hi Kumar,

We see that the transactions with UPI reference numbers[protected]pay_Bb6LwjJ8ZDBd3y) and[protected]pay_BbUxUramca5IGu) are unsuccessful transactions. You will receive a refund for the same within 7-10 working days. You can check the status of your refund here: https://razorpay.com/support/#refund.

Thanks & Regards,
Team Razorpay

Dec 29, 2018

Updated by KumarOm I checked the status of the refund,
it's showing that the transactions with UPI reference number [protected]pay_Bb6LwjJ8ZDBd3y) has processed my refund and will get tentative by 6 Jan.

but in the transaction with UPI reference number [protected]pay_BbUxUramca5IGu) refund has not been initiated for this payment. For which I'm attaching the screenshot of that.
Therefore, I want to know when will you process the 2nd transaction.

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A

Aniket220298

from Bengaluru, Karnataka

Dec 27, 2018

I had cancelled two tickets from IRCTC on the 17th of December for travel between Bhubaneswar and Bangalore Cantt.

I had made the payment using razorpay upi, the current status it is showing that the money has been refunded but I have not yet received the refund for the same.

If needed I can share the transaction ids for the same.

Reply

Razorpay Customer Care's response, Jan 3, 2019

Verified Support

Hey Aniket,

Please provide us your transaction details on https://razorpay.com/support/#request. We will check and update you on the same.

Thanks & Regards,
Team Razorpay

J

jain john

Jan 8, 2019

Please note that I have booked Air India Express flight from Dammam to mangalore using razor pay. Payment failed & Money got deducted from my account . But not received my ticket.
Please refund my money.

pay_BhZQUHPGTfafoh
pay_BhZNia63PROuEf

15, 039 x 2 = 30, 078 RS

[protected]@gmail.com

Reply

Razorpay Customer Care's response, Jan 17, 2019

Verified Support

Hey John,

We have updated you regarding your transactions over the mail thread with reference number 337410. Kindly follow the same for further details.

Thanks & Regards,
Team Razorpay

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Address: Dharwad, Karnataka, 580020

I book a tatkal ticket in irctc app vai razorpay kotak mahindra bank debit card of amount 1200.00 i canceled my tickets but i don't get my refund of 1080.00 irctc says refund is complete
Refund id :[protected]
Date. :21/12/2018
Pnr. No.: [protected]
Train no.12480
So plz refund my amount shortly.
Thank you
Shaitan singh h. Rajpurohit
Hubballi
Karnataka

Feb 8, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2018

Razorpay Customer Care's response Hi,

We checked the transaction: [protected] and see that a refund was successfully processed on: 22nd Dec, 2018 (Refund ID: rfnd_Bamle8TJdBA4tZ).

You can check the status of your refund using: https://razorpay.com/support/#refund.

Regards,
Team Razorpay

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P

Pravin2018

from Lonavla, Maharashtra

Dec 27, 2018

I am booking via razorpay.irctc (upi bhip) the transection id is[protected]
But i am not recived the ticket on my irctc ac
Pleas give me confermation of transection
and ticket infermation

Reply

Razorpay Customer Care's response, Jan 1, 2019

Verified Support

Hi,

We checked the transaction ID 100001588170334 with the reference number 835411565945 and see that the refund has been successfully processed on 25th Dec. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#refund

Thanks and regards,
Team Razorpay

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He recibido el extracto de mi tarjeta aparece un débito pagado a raz*irctc statesman h inr (7501.35) que no he realizado. Dice que la transacción se realizó el 25 de noviembre de 2018, efectiva el 28 de noviembre de 2018. Por favor confirmar y solicito el reembolso o devolución de ese dinero. Graciassss
Marina morales piedrahita
[protected]@gmail.com

Jan 29, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Razorpay Customer Care's response Hi Marina,

Please drop in your transaction details at: https://razorpay.com/support/#request and we'll check this and update you at the earliest.

Thanks & Regards,
Team Razorpay

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Hi team,

Please assist me on this issue asap to get the refund.

I have made the payment through razorpay gateway for mapple store (www.maplestore.in) and got confirmation mail on payment. But the order shown transaction has failed. Also, money deducted from the card.

Name: sudhish o p
Mob: [protected]
Email: [protected]@gmail.com
Order id: 7525615
Order date: 22-dec-2018
Payment id: pay_baj96kkjqfhbfl

I want the refund of this order since i have placed a new order (
Order id: 7525715) through bill desk gateway and it is successful.

Regards,
Sudhish o p

Feb 6, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Razorpay Customer Care's response Hi Sudhish,

We see that a refund rfnd_BbdFo7g22E9PUf was successfully processed on 24th Dec, 2018.

We have updated you with the details over the mail with reference: 322483. Kindly check and feel free to revert on the same mail thread for any further queries.

Regards,
Team Razorpay

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Address: Kolkata, West Bengal, 700028

Hi,

Today, i booked the ticket from using razorpay via upi but ticket didn't got booked but money was deducted from the bank account.

I had booked a railway ticket in irctc mobile app using razorpay upi. The money is deducted from my account but ticket is not booked and also not listed in refund list of irctc showing payment not settled, but my money is deducted from by bank. Please refund my money.

My email id is [protected]@gmail.com
My transaction id is [protected]

Feb 3, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2018

Razorpay Customer Care's response Hi,

We checked the transaction: [protected] and see that the transaction is unsuccessful . Rest assured, you will get a refund in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#refund.

Regards,
Team Razorpay

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Address: 221602

No refund my money in my account my transcition I'd no P1811101337089828593471 not clear I m complain for natinol consumer complain my complain no 1063282 my email I'd [protected]@gmail.com so plz clear my transcition my account [protected]
Payment date 12 nov 2018 payment through phonepe
Merchant name rozar pay not clear my transcition

Jan 26, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2018

Razorpay Customer Care's response Hey Sumant,

We have responded to your mail with the ref no: 320019, kindly check and do revert on the same mail thread for further updates. We will be happy to assist you :)

Thanks and regards,
Team Razorpay

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I booked spicejet flight from my iob debit card, a total of rs 45085 was debited but ticket was not booked. Kindly look for the transaction details below.

Ecom-razorpay
Spicejet limi jaipur
In-v874187o-70

Please look into it as we frequently face this problem with razorpay.. Many times when i booked through irctc site for trains, money has debited but ticket were never booked. This has been the case even when i booked for hotels. Mostly money gets credited within a week but the reputation of your name is spoiled. Kindly take adequate measures to stop this.

Thanks
Aloysius abraham a
[protected]@gmail.com
Mobile: +91-[protected]

Jan 29, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

Razorpay Customer Care's response Hey Aloysius,

We are glad to know that you have received the refund for this transaction. As conveyed on call, we will get in touch with you on 02nd Jan, 2019 to discuss this further.

Thanks & Regards,
Team Razorpay

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Address: Mau, Uttar Pradesh, 221602

Dear sir no refund my money in my account my transcition i'd no p1811101337089828593471
My a/c [protected]
Payment mode phonepe my money in my account deductions but not recive paizapay app my transcition date 12 nov 2018 my money is 5900 rupay my email i'd [protected]@gmail.com
My contact no [protected]
Sir plz clear my transcition

Jan 26, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 21, 2018

Updated by Sumant Maurya No refund my money in my account my transcition I'd no P1811101337089828593471 not clear I m complain for natinol consumer complain my complain no 1063282 my email I'd [protected]@gmail.com

Verified Support

Dec 25, 2018

Razorpay Customer Care's response Hey Sumant,

We have responded to your mail with the ref no: 320019, kindly check and do revert on the same mail thread for further updates. We will be happy to assist you :)

Thanks and regards,
Team Razorpay

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Address: Vadodara, Gujarat, 390001

Website: IRCTC

Hi razorpay,

Irctc refund status

I had made payment for booking irctc tatkal wl ticket through razorpay on 10.12.2018 transaction id [protected]- amount rs.770.98 /-

Irctc has cancelled ticket due to it was in tatkal wl and refunded the ticket amount to razorpay on 14.12.2018 irctc transaction id [protected], an amount of rs. 770.98/-

I would like to know my irctc refund status for above case.

I have attached the booked tickets mails, cancelled confirmation mails and amount refund mails for you reference.

If you need further information, pls let me know.

Thanks

Jan 25, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2018

Razorpay Customer Care's response Hi

We checked the transaction ID: [protected] and see that a refund rfnd_BWRWP0T2lMV0EF was successfully processed on 11th Dec, 2018. You can check the status of your refund using: https://razorpay.com/support/#refund.

Regards,
Team Razorpay

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K

Kirti Ranjan Verma

from Bhopal, Madhya Pradesh

Dec 21, 2018

My ticket was not booked but amount deduct from upi wallet.
Ref no.[protected]
Transaction I'd. I'd. [protected]
Irctc say I have not received amount.but upi said payment successful.

Reply

Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi,

We checked the transaction ID: 100001578980250 and see that a refund rfnd_BZaZhJ8dQCFDnF was successfully processed on 19th Dec, 2018.

You can check the status of your refund using: https://razorpay.com/support/#refund.

Regards,
Team Razorpay

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Address: Pune, Maharashtra, 411028

Website: www.razorpay.com, www.madanyu.com

Money deducted for booking a product but neither the product order is confirmed nor i am able to get any support from razor pay after raising the issue twice. The ticket numbers are 319392, 319730.

I had tried to order an iphone 5s back cover from madanyu website and razorpay deducted rs.349/. The payment id is : pay_bym5i20p4rd1gg

Now i want my full money back as i feel like trapped by razorpay and madanyu together.

Kindly look into the matter at the earliest as i am left with no choice to take this matter to the social media websites and get the help.

Thanks,
Ramani

Jan 25, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

Razorpay Customer Care's response Hi Ramani,

Thank you for your time on call, We are glad to hear that this issue has been sorted, Feel free to write back to us at https://razorpay.com/support/#request in case any further assistance is required, we will be glad to assist you.

Thanks and regards,
Team Razorpay

Verified Support

Dec 19, 2018

Razorpay Customer Care's response Hi Ramani,

Thank you for your time on call, we are glad to know you've received an acknowledgement from the merchant on your order. Feel free to write back to us on the mail thread with ref: 319392 in case any further assistance is required, we will be glad to assist you.

Thanks and regards
Team Razorpay

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Address: New Delhi, Delhi, 1100510

I cancel my irctc ticket on 16 nov. And irctc refunded the amount of rs.2060 on 17 nov. But you company should not refunded me yet.
I am a student, so i want this amount fast.
I do complaints many times. But there is no response.
Today i am file the case in consumer court.
Transaction id :- [protected]
Refund i'd :- rfnd_bn0moxqm5s3gir
Pnr no. :- [protected]
Refund i'd (Irctc) :- [protected]
I only wait for today, thats it.

Jan 26, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2018

Razorpay Customer Care's response Hi,

We have updated you with the status of your request on the ticket with reference number: 314755. Feel free to write back to us on the same email thread for further queries. Glad to assist.

Thanks and Regards,
Team Razorpay

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Address: 560100

Hi i have made my emi payment on 7th december for 6088rs for the loan taken on flash cash. I made the emi payment through razorpay till now payment is not posted and i get continuous message to pay with penalty. I want this to be sorted out or else i will file a complaint. Receipt number-[protected]. I am not getting proper response from flash cash. I want a confirmation to be sent to my mail immediately. I will not make a single payment anymore.

Jan 25, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2018

Razorpay Customer Care's response Hi Ramya,

We checked that payment: pay_BUpN42Nts8VJ3c for the amount of
â‚¹ 6, 088.77 is successful towards the merchant. Please use the below link to track the transaction: https://razorpay.com/support/#refund.

Thanks and regards,
Team Razorpay

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R

Ramya J

from Shimoga, Karnataka

Dec 21, 2018

Were did u respond

Reply

Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi Ramya,

We checked that payment: pay_BUpN42Nts8VJ3c for the amount of
â‚¹ 6, 088.77 is successful towards the merchant. Please use the below link to track the transaction: https://razorpay.com/support/#refund.

Thanks and regards,
Team Razorpay

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Address: Gulbarga, Karnataka, 585105

Website: Irctc.co.in

I booked ticket on irctc website by entering all the details. And made payment through net banking.
Amount got deducted and ticket was not booked as senior citizens ticket i was booking for. When i checked booking history.. Transaction status was payment pending from bank end.. Wen bank has already deducted the amount.. Kindly try to resolve issue. To the earliest please

Feb 2, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2018

Razorpay Customer Care's response Hi Niranjan,

We checked the transaction [protected] and see that this particular txn has not gone through our gateway. We request you to reach out to the respective gateway provider and have this checked.

Regards,
Team Razorpay

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Address: 635109

Hi,
I am Kavin Kumar K.I booked a railway ticket from Thanjavur-Hosur for 22/11/2018 for Rs.250 (Transaction ID- [protected]).The PNR number of the ticket is [protected]. I have cancelled the above said ticket later due to some unavoidable reasons on 4/11/2018. I had to receive a refund of 130Rs.The Cancellation/Refund ID: [protected].It has been more tan a month and I have not yet received my refund.I have attached the required details along with this as a PNG image file.Please do the needful.

Yours truly,
Kavin Kumar K

Jan 26, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

Razorpay Customer Care's response Hi Kavin,

We checked the transaction id : [protected] and see that the refund was successfully processed on 5th Nov, 2018. The status of the refund can be tracked via https://razorpay.com/support/

Thanks and regards,
Team Razorpay

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Address: Kasaragod, Kerala

I tried to book ticket using irctc app on 5/12/2018, the ticket was not booked but my money was deducted from my account. When i check the failed transaction now it shows that the amonut is credited to my account but it is not yet credited. An amount of ₹385 had been deducted. I tried two times both times happend the same thing. My refund transaction id are [protected] & [protected].

Jan 26, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 17, 2018

Updated by Adarsh Ajanur Pleas resolve

Verified Support

Dec 25, 2018

Razorpay Customer Care's response Hi Adarsh,

We checked the transaction ID [protected] and see that a refund for the same has been successfully processed from our end on 10th Dec 2018.
You can check the status of your refund using: https://razorpay.com/support/#refund

Regards
Team Razorpay

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Booked ticket on irctc using razor pay amount debited inr 305 (Two times) but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to sya anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking.
My transaction ids are:
[protected] and [protected].
Plz solve this problem as soon as possible.

Jan 21, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2018

Razorpay Customer Care's response Hi Sunita,

We checked the transaction IDs [protected] and [protected] and see that these are unsuccessful transactions. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay

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