Razorpay Complaints & Reviews

Address: Pune, Maharashtra, 411028

Website: www.razorpay.com, www.madanyu.com

Money deducted for booking a product but neither the product order is confirmed nor i am able to get any support from razor pay after raising the issue twice. The ticket numbers are 319392, 319730.

I had tried to order an iphone 5s back cover from madanyu website and razorpay deducted rs.349/. The payment id is : pay_bym5i20p4rd1gg

Now i want my full money back as i feel like trapped by razorpay and madanyu together.

Kindly look into the matter at the earliest as i am left with no choice to take this matter to the social media websites and get the help.

Thanks,
Ramani

Jan 25, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

Razorpay Customer Care's response Hi Ramani,

Thank you for your time on call, We are glad to hear that this issue has been sorted, Feel free to write back to us at https://razorpay.com/support/#request in case any further assistance is required, we will be glad to assist you.

Thanks and regards,
Team Razorpay

Verified Support

Dec 19, 2018

Razorpay Customer Care's response Hi Ramani,

Thank you for your time on call, we are glad to know you've received an acknowledgement from the merchant on your order. Feel free to write back to us on the mail thread with ref: 319392 in case any further assistance is required, we will be glad to assist you.

Thanks and regards
Team Razorpay

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Address: New Delhi, Delhi, 1100510

I cancel my irctc ticket on 16 nov. And irctc refunded the amount of rs.2060 on 17 nov. But you company should not refunded me yet.
I am a student, so i want this amount fast.
I do complaints many times. But there is no response.
Today i am file the case in consumer court.
Transaction id :- [protected]
Refund i'd :- rfnd_bn0moxqm5s3gir
Pnr no. :- [protected]
Refund i'd (Irctc) :- [protected]
I only wait for today, thats it.

+1 photos

Jan 26, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2018

Razorpay Customer Care's response Hi,

We have updated you with the status of your request on the ticket with reference number: 314755. Feel free to write back to us on the same email thread for further queries. Glad to assist.

Thanks and Regards,
Team Razorpay

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Address: 560100

Hi i have made my emi payment on 7th december for 6088rs for the loan taken on flash cash. I made the emi payment through razorpay till now payment is not posted and i get continuous message to pay with penalty. I want this to be sorted out or else i will file a complaint. Receipt number-[protected]. I am not getting proper response from flash cash. I want a confirmation to be sent to my mail immediately. I will not make a single payment anymore.

+1 photos

Jan 25, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2018

Razorpay Customer Care's response Hi Ramya,

We checked that payment: pay_BUpN42Nts8VJ3c for the amount of
₹ 6, 088.77 is successful towards the merchant. Please use the below link to track the transaction: https://razorpay.com/support/#refund.

Thanks and regards,
Team Razorpay

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R

Ramya J

from Shimoga, Karnataka

Dec 21, 2018

Were did u respond

Reply

Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi Ramya,

We checked that payment: pay_BUpN42Nts8VJ3c for the amount of
₹ 6, 088.77 is successful towards the merchant. Please use the below link to track the transaction: https://razorpay.com/support/#refund.

Thanks and regards,
Team Razorpay

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Address: Gulbarga, Karnataka, 585105

Website: Irctc.co.in

I booked ticket on irctc website by entering all the details. And made payment through net banking.
Amount got deducted and ticket was not booked as senior citizens ticket i was booking for. When i checked booking history.. Transaction status was payment pending from bank end.. Wen bank has already deducted the amount.. Kindly try to resolve issue. To the earliest please

+1 photos

Feb 2, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2018

Razorpay Customer Care's response Hi Niranjan,

We checked the transaction [protected] and see that this particular txn has not gone through our gateway. We request you to reach out to the respective gateway provider and have this checked.

Regards,
Team Razorpay

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Address: 635109

Hi,
I am Kavin Kumar K.I booked a railway ticket from Thanjavur-Hosur for 22/11/2018 for Rs.250 (Transaction ID- [protected]).The PNR number of the ticket is [protected]. I have cancelled the above said ticket later due to some unavoidable reasons on 4/11/2018. I had to receive a refund of 130Rs.The Cancellation/Refund ID: [protected].It has been more tan a month and I have not yet received my refund.I have attached the required details along with this as a PNG image file.Please do the needful.

Yours truly,
Kavin Kumar K

+1 photos

Jan 26, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

Razorpay Customer Care's response Hi Kavin,

We checked the transaction id : [protected] and see that the refund was successfully processed on 5th Nov, 2018. The status of the refund can be tracked via https://razorpay.com/support/

Thanks and regards,
Team Razorpay

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Address: Kasaragod, Kerala

I tried to book ticket using irctc app on 5/12/2018, the ticket was not booked but my money was deducted from my account. When i check the failed transaction now it shows that the amonut is credited to my account but it is not yet credited. An amount of ₹385 had been deducted. I tried two times both times happend the same thing. My refund transaction id are [protected] & [protected].

+2 photos

Jan 26, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 17, 2018

Updated by Adarsh Ajanur Pleas resolve

Verified Support

Dec 25, 2018

Razorpay Customer Care's response Hi Adarsh,

We checked the transaction ID [protected] and see that a refund for the same has been successfully processed from our end on 10th Dec 2018.
You can check the status of your refund using: https://razorpay.com/support/#refund

Regards
Team Razorpay

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Booked ticket on irctc using razor pay amount debited inr 305 (Two times) but irctc website showing payment pending from bank end, i inquired at my bank and they confirmed that money has been debited and there is no problem at bank end. Irctc anyway unable to sya anything as their system is always problematic. Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking.
My transaction ids are:
[protected] and [protected].
Plz solve this problem as soon as possible.

+1 photos

Jan 21, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2018

Razorpay Customer Care's response Hi Sunita,

We checked the transaction IDs [protected] and [protected] and see that these are unsuccessful transactions. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay

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I tried booking ticket from bengaluru to kabakaputtur on 13 december 2018 through debit card in razorpay... But the amount was successfully debited 150.49 ₹ from my bank account but transaction was shown as failed in irctc app.. So please concern about this issue and provide me the refund as soon as possible... It's urgent
I have attached screenshot of successful transaction message i received from bank.

+1 photos

Jan 20, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2018

Razorpay Customer Care's response Hi Shreehari,

We have updated you with the status of your request on the ticket with reference number: 316112. Feel free to write back to us on the same email thread for further queries. Glad to assist.

Thanks and Regards,
Team Razorpay

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R

raju4174

from Hyderabad, Telangana

Dec 16, 2018

Sir/medam

i am booking railway ticket in irctc app, date 12/12/2018.
my booking refernce id [protected], Rs 540.98/- debuted amount my bank acount but ticket not booking. please refund my amount

money got deducted but ticket did not generated. - Comment #3299554 - Image #0

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Razorpay Customer Care's response, Dec 19, 2018

Verified Support

Hi Raju,

We checked the txn 100001575671600 and see that the refund is successfully processed from our end on 17th Dec, 2018. We have updated you over the mail with ref: 317777. Please check and revert on the same mail thread in case of any further queries. We will be happy to assist you.

Regards,
Team Razorpay

S

Senthilvel GR

from Suluru, Andhra Pradesh

Dec 16, 2018

Using the razorpay i was booked the irctc ticket though the amount collected, but status is failed so please send my booked amount

money got deducted but ticket did not generated. - Comment #3299636 - Image #0

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Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi Senthil,

We checked the payment pay_BXQly9iuwdblIp with the UPI reference number 834804417846 and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#refund.

Thanks and regards,
Team Razorpay

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I tried booking ticket from bengaluru to kabakaputtur through bhim app razorpay... But the amount was successfully debited for rs.385.49 from my bank account but transaction was shown as failed in irctc app.. So please concern about this issue and provide me with a solution as soon as possible... Pls sir.. It's urgent
I have attached screenshot of successful transaction in bhim app and failure transaction in irctc app.

+2 photos

Dec 18, 2018

Complaint marked as Resolved

Got the refund.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2018

Razorpay Customer Care's response Hi Shreehari,

We have updated you with the status of your request on the ticket with reference number: 316112. Feel free to write back to us on the same email thread for further queries. Glad to assist.

Thanks and Regards,
Team Razorpay

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A

Anandhu Sachu

from Pathanamthitta, Kerala

Dec 16, 2018

It is not a failure transaction yet. When and how can I get my money back?

Booking transaction id
[protected]

money got deducted but ticket not generated - Comment #3299644 - Image #0

Reply

Anandhu Sachu's reply, Dec 13, 2018

UPI TRANSACTION ID 834717824875

Razorpay Customer Care's response, Dec 19, 2018

Verified Support

Hi Anandhu,

We checked your UPI reference number 834717824875 and see that a refund has been processed against the same from our end, please write to us on https://razorpay.com/support/#request for more details on the same. Also, you can track the status of the refund via https://razorpay.com/support/

Thanks and regards,
Team Razorpay

A

AHMAD Sattar

from Bareilly, Uttar Pradesh

Dec 17, 2018

IRCTC tickets not booking
But 210.98₹
Amount deducted by razorpay.irctc.hdfcbank

money got deducted but ticket not generated - Comment #3300639 - Image #0

money got deducted but ticket not generated - Comment #3300639 - Image #1

Reply

Razorpay Customer Care's response, Dec 19, 2018

Verified Support

Hi Ahmad,

We checked the transaction with UPI reference number 834522048376 and see that a refund has been successfully processed against the same on 16th Dec, 2018. You can track the status of the refund via https://razorpay.com/support/

Thanks and regards,
Team Razorpay

P

pardeep chouhan

from Nagpur, Maharashtra

Dec 17, 2018

Mere account se paisa Kat gaya aur tickets nahi booking hua Hai mujhe refund Karo Pardeep Chhedi Chouhan [protected]

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Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi Pradeep,

Thanks for your time on call. We are glad to know that you have received the refund. For any queries in the future, please reach out to us on https://razorpay.com/contact/ and our team would be happy to assist:)

Regards,
Team Razorpay

A

Anandhu Sachu

from Pathanamthitta, Kerala

Dec 19, 2018

Thanks

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(1) transaction id (Irctc): [protected]
Booking date :12.12.2018
Amount debited from account : 2710.00
Ref no (Statebank of india) :[protected]
Time of booking : 19:57:36
Account no. From which transaction was made:[protected]
Name : kiran achutha bhat
Platform used : upi bhim

This amount hasbeen debited from my account but in irctc website it shows up as a failed transaction. It means razorpay is holding up the money and not crediting it back. Please do the needful.

+2 photos

Jan 15, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2018

Razorpay Customer Care's response Hi,

we checked the transaction ID [protected] and see that this is an unsuccessful transaction.The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#request.  

Thanks and regards,
Team Razorpay

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S

Shahwaj khan

from Gurgaon, Haryana

Dec 17, 2018

Sir my have deducted from SBI debit card Via Razorpay but the status is showing that's PANDING FROM BANK END so what i will do please help me

Reply

Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi Shahwaj,

We are unable to locate the transaction using the provided details, please drop us an email to https://razorpay.com/support/#request with the transaction details, we will be glad to assist you

Regards,
Team Razorpay

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Address: New Delhi, Delhi, 110009

I have paid for irctc rail connect via razorpay gateway and selected upi. Then rs 490 have been paid from my account to upi/[protected]/[protected]@hdfcbank by this details on 13 dec but irctc did not recd the payment. Please process the refund immediately.

I have checked my irctc login and the booking details for payment made above are not appearing.

+2 photos

Jan 18, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2018

Razorpay Customer Care's response Hi Saket,

We checked the transaction ID: [protected] with the reference number[protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your transaction over here: https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay

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Address: New Delhi, Delhi, 110009

I have paid for irctc rail connect via razorpay gateway and selected upi. Then rs 490 have been paid from my account to upi/[protected]/[protected]@hdfcbank by this details on 7th jul 18 but irctc did not recd the payment. Please process the refund immediately.

I have checked my irctc login and the booking details for payment made above are not appearing....

+2 photos

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1 Comment

Sir,
I was trying to book a train from roorkee to varanasi using your payment gateway. But the ticket booking gets faliled but the money is deducted from the google pay (Tez) app but no information is shown on the irctc app. Kindly return back the money which got deducted.
I have attached a transaction detail screenshot.
Please look into the matter.

Jan 17, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 12, 2018

Updated by gargprakhar93 From: PRAKHAR GARG ([protected]@okaxis)
Issuer Bank: State Bank of India

To: IRCTCC (razorpay.[protected]@hdfcbank)

Google Transaction ID: CICAgKCi06niYg
UPI Transaction ID:[protected]

Verified Support

Dec 14, 2018

Razorpay Customer Care's response Hi,

We were unable to locate the transaction with the details provided. Please send us you contact details and transaction details along with the screenshot of the debit over: https://razorpay.com/support/#request. We'll have this looked into and update you at the earliest.

Thanks and regards,
Team Razorpay

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S

Saket Rai

from Delhi, Delhi

Dec 13, 2018

Hey i jst booked a tickt from irctcc account..money has been deducted from my account and has gone razorpay account..but have not received my tickt ..so it might have transferrd to irctc account from their

payment failed - Comment #3297898 - Image #0

payment failed - Comment #3297898 - Image #1

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Razorpay Customer Care's response, Dec 15, 2018

Verified Support

Hi Saket,

We checked the transaction ID: 100001576606287 with the reference number 834709948771 and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your transaction over here: https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay

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Address: Belgaum, Karnataka, 590005

Hi,

Booked ticket on irctc using razor pay amount debited inr 390.98 but irctc website showing payment status is pending from bank end and failure reason is no response from bank. The message received from my bank as below:

Dear sbi upi user, your account is debited inr 390.98 on date[protected]:46:23 pm by upi ref no[protected]. Download yono @ www.yonosbi.com...

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Address: Tinsukia, Assam, 786153

I booked a ticket from irctc website, my booking id is [protected].
I paid through bhim app upi, via razorpay.
The amount was debited from my account but ticket was not generated.
Irctc website shows payment is still pending from razorpay.

Rest of the details are in the image that i have uploaded.
Please do the needful.

+1 photos

Dec 13, 2018

Complaint marked as Resolved

No solution has yet been provided by RAZORPAY. I called at their number 18001231272, but that was busy so could not talk with customer care. I have registered my complaint at www.razorpay.com. My request has been registered with ticket number #315042. But no solution has been provided till date.

Razorpay customer support has been notified about the posted complaint.

Dec 13, 2018

Updated by Rajinder Sanwal My Bank details the transaction as in the image uploaded here.

Verified Support

Dec 15, 2018

Razorpay Customer Care's response Hi Rajinder,

Hi, we checked the transaction ID: [protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your IRCTC transaction over here: https://razorpay.com/support/#request.  

Thanks and regards,
Team Razorpay

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Today i have received a call from [protected]
They are saying that they have vacancies for me and i have to pay some registration fees for that and they taken from me 65000/-
Now site not available where i have paid the amount also no out of reach
Plz help me that is my two month salary if i am not getting my refund then i will go to cyber crime cell.

NARENDRA

Jan 21, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2018

Razorpay Customer Care's response Hi,

Do let us know your concern over here -https://razorpay.com/support/ and our concerned team will get back to you at the earliest.

Thanks and regards,
Team Razorpay

Dec 15, 2018

Updated by Narendra1987 I had done the payment to the online education ( future cloud) through Razorpay payment gateway but from last 10 days i was trying to call future cloud because of my job status but cell number is coming switch off and aslo website also not opening after raising the complaint in the razorpay the party i.e. Futurecloud is called me day before yesterday and said that from last 10 days server is under breakdown and told me to close the complaint i told them that once yor putting mail to me regarding status than only i am going to close the ticket.

Kindly look into this matter if it is not possible to do the job placement for me then please tell them to refund my money.

Thanks
Narendra

Verified Support

Dec 16, 2018

Razorpay Customer Care's response Hi Narendra,

We are following up on this issue on the ticket with reference number 313453. Kindly follow the aforementioned mail thread for further updates from the Merchant: Online Education.

Thanks and Regards,
Team Razorpay

Dec 17, 2018

Updated by Narendra1987 i had called today also future cloud (online education) but cell is coming switch off site is also not working liste Thursday they called me and told server not working but today i called to check the my job status cell is coming switch off.Please look into this if i m not getting any feedback from future cloud on this week i have to give complaint to the cyber crime cell on fraud case.

Please revert on urgent basis as i have already paid them the 65000/- after seeing your payment gate way.

Thanks
Narendra

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Razorpay — irctc payment failure

I am deepti i try to book a ticket through irctc app and my payment transferred to razorpay account but ticket not get, i think it's not transferred to irctc so please refund the money,

See below mentioned transaction

December 12th 2018

From: deepti bhadauria
Issuer bank: hdfc bank

To: razorpay ([protected]@hdfcbank)

+1 photos

Jan 16, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Razorpay Customer Care's response Hi Deepti,

we checked the transaction ID [protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your transaction over here: https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay

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Address: Bangalore, Karnataka

Website: PizzaHut

Hi razorpay,

I am abhilash,
I had ordered pizza from pizza hut and payment was done through razor gateway, the order was not placed and the amount is deducted on 09/12/2018 at 8:20 and 8:23 pm respectively. This happened twice. The amount was 471rs deducted twice.

Medr/razorpay /912249/
Medr/razorpay /914566/
Are the transaction descriptions from my boi bank.

Kindly resolve this its been more than 2 dyas

Jan 14, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Razorpay Customer Care's response Hey Abhilash,

We checked the payment id's and confirm that it is successful at our end. We have updated you on the mail with the ref no: 313036, kindly check and feel free to write back to us on the same mail thread :)

Thanks and regards,
Team Razorpay

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Address: Nashik, Maharashtra, 422011

Hi razorpay,
My transaction on irctc payment using bhim app (Razorpay gateway) got failed at 11.05 am on 11 december 2018. The amount was debited from my bank account but still the refund has not been received. I have contacted irctc and they have not received the amount.

Bhim app transaction id is:[protected]

Kindly refund the amount to my bank account.

Thanks

+1 photos

Jan 14, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Dec 11, 2018

Updated by Mandarb93 Screenshot of transaction failed

Verified Support

Dec 14, 2018

Razorpay Customer Care's response Hi,

We checked the transaction ID [protected] with the reference number[protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You may check the status of your transaction over here: https://razorpay.com/support/#request.

Thanks and regards,
Team Razorpay

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You said complaint processed successfuly but till date amount not transfered to my SBI bank nor credited to my a/c.
I asked my bank but they said amount not received from you
I realy fade-up with your costomer service. plase improve it and try to solve problems in schedule time
let us hope so
photo of earlier complaint sent

+1 photos

Jan 15, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2018

Razorpay Customer Care's response Hey Ramindol,

Do let us know your concern over here with your contact details -https://razorpay.com/support/ and our concerned team will get back to you at the earliest.

Thanks and regards,
Team Razorpay

Dec 14, 2018

Updated by ramindol ok.try to solve at an earliest. already too late for refund.

Razorpay Complaints & Reviews

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Razorpay reviews & complaints page 153

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flash cash

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amount deducted ticket not book

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ticket cancellation refund

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my money was deducted from the account but was not yet credited.

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money is debited from my account but showing status as pending from bank end

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money got deducted but ticket did not generated.

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money got deducted but ticket not generated

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irctc booking, amount debited, but shows pending from bank

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transaction failed

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transaction failed

payment failed

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money deducted but irctc says pending from bank end

irctc ticket not generated, says payment pending from razorpay

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payment done but not getting service from future cloud

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amount deducted from my account but ticket was not booked

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amount refund

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razorpay irctc payment using razorpay failed | money deducted, refund not uet received

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refund of rs.1935.98 irctc booking failed dt.20/10/2018

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