[Resolved] Razorpay — money deducted but transaction failed

deep8355

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110030

Dear sir/madame,

Yesterday i was booking train tickets
On irctc at the time of payment i selected razorpay payment gatway via upi, but unforunately the transaction got failed, however money deducted from my account.

Now i want my refund regarding the same, kindly do the needful done.

My email id is - [protected]@gmail.com

Regards
Deepak jha

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Jun 22, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

May 19, 2018

Updated by deep8355 payment got confirmed but tickets did not booked

Verified Support

May 21, 2018

Razorpay Customer Care's response Hi Deepak,

We have received your mail with regard to the transaction [protected] and have updated you with the details on the mail thread with reference number 195944. Kindly refer to the mail and please feel free to write back to us on the same for any further assistance.

Thanks and Regards,
Team Razorpay

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Comments

shubham23p

from Hajipur, Punjab

I booked a ticket from NZM to DMN and made a payment of 1455/- through UPI - Razorpay gateway and the amount was debited but no ticket was booked. The Transaction number for the booking is [protected]. The UPI transction id and other relevant screenshots are attached. Please revert back the amount in my account as soon as possible.

Razorpay Customer Care's response, May 24, 2018

Verified Support

Hey Shubham,

We checked the transaction for txn ID 100001277210400 and see that it was an unsuccessful transaction. Kindly follow the mail thread with ref: 197151 for details on the transaction and feel free to write back to us on the same mail thread for further queries. We will be happy to assist you.

Thanks and regards
Team Razorpay