Razorpay — money deducted from bank account, irctc ticket not confirmed
PrPrÀveen Kumar on Apr 24, 2019
I was trying to book a ticket through irctc mobile app by google pay transaction. Unfortunately i was not able to get the booking confirmation though my money got deducted from bank account processed through google pay.
Irctc app was just showing the processing logo even though i successfully paid the money through google pay, later which it said payment timeout in irctc app, after which i choose "did the money get deducted" option.
Can you please look into the issue and process the refund. Attached the screen shot for the same.
[Apr 25, 2019] Razorpay customer support has been notified about the posted complaint.
Verified SupportRazorpay Customer Care's response, Apr 26, 2019
We checked the transaction [protected] and see that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.
Thanks & Regards,
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