[Resolved] Razorpay — money deducted from bank account, irctc ticket not confirmed
PrPrÀveen Kumar on Apr 24, 2019
I was trying to book a ticket through irctc mobile app by google pay transaction. Unfortunately i was not able to get the booking confirmation though my money got deducted from bank account processed through google pay.
Irctc app was just showing the processing logo even though i successfully paid the money through google pay, later which it said payment timeout in irctc app, after which i choose "did the money get deducted" option.
Can you please look into the issue and process the refund. Attached the screen shot for the same.
Complaint marked as Resolved May 27, 2019
[Apr 25, 2019] Razorpay customer support has been notified about the posted complaint.
Verified SupportRazorpay Customer Care's response, Apr 26, 2019
We checked the transaction [protected] and see that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.
Thanks & Regards,
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