[Resolved] Razorpay — money deducted from bank account, irctc ticket not confirmed | |
Hello, I was trying to book a ticket through irctc mobile app by google pay transaction. Unfortunately i was not able to get the booking confirmation though my money got deducted from bank account processed through google pay. Irctc app was just showing the processing logo even though i successfully paid the money through google pay, later which it said payment timeout in irctc app, after which i choose "did the money get deducted" option. Can you please look into the issue and process the refund. Attached the screen shot for the same. Was this information helpful? | |
May 27, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Apr 26, 2019 Razorpay Customer Care's response Hey Praveen, We checked the transaction [protected] and see that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund. Thanks & Regards, Team Razorpay | |
 3 Comments | |
Comments
I was paid for oyo from phone pay..! and got cancelled and refund was initiated on 06-april-2019 but there is not yet reflected any refund money in my bank account...! i have checked with oyo assist, from their side they have informed that everything is ok..so please kindly check and solve this issue as soon as possible
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Razorpay Customer Care's response, May 3, 2019
Verified Support
I have paid on 5th april 2019 on transaction id P1904052245546157973069 for oyo bookings, for which they have refunded money but there is no money reflected in bank account. please check and solve as soon as possible.thanks in advance.
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Razorpay Customer Care's response, May 10, 2019
Verified Support
Hey Raviteja,
We checked our logs and see that the refund rfnd_CGKXiC668fiCQE has been processed successfully from our end. Kindly follow the mail thread with reference number 501362 for further details on the same.
Thanks & Regards,
Team Razorpay
We checked our logs and see that the refund rfnd_CGKXiC668fiCQE has been processed successfully from our end. Kindly follow the mail thread with reference number 501362 for further details on the same.
Thanks & Regards,
Team Razorpay
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But delivery not mention in email or your site.
Not information received by msg for delivery regarding.
Please resolve my problem.
Thanks
Kusal Kumar
Mob.no [protected]
Email_koshaly.[protected]@gmail.com
We checked our logs and see that the transaction pay_CMMh62qzeK3dE1 has been processed successfully to the merchant from our end. You can track the status of your transaction here https://bit.ly/2DSjy4T.
Thanks & Regards,
Team Razorpay