[Resolved] Razorpay — money deducted from my bank account but ticket not booked

 
2 Reviews
India
 EDILBERT STEFFI on Jun 15, 2019
I tried to book tickets via irctc on 10th of June 2019 via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.

Upi transaction id:[protected]
To: irctcc (Razorpay. [protected]@hdfcbank
From: Steffi Edilbert( Tamilnad Mercantile Bank)
Google transaction id: CICAgKCq_a_EPA
Complaint marked as Resolved Jul 20, 2019

Complaint Status


[Jun 15, 2019] Razorpay customer support has been notified about the posted complaint.
Verified Support
Razorpay Customer Care's response, Jun 18, 2019
Hey,

Kindly share the transaction details here https://razorpay.com/support/#request and we will get back to regarding the same at the earliest.

Thanks and regards,
Team Razorpay
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I am order shoping corner
payment via razorpay

order date 01/05/2019

but item not recive and
payment not refund
Razorpay Customer Care's response, Jun 18, 2019
Verified Support

Hey Chetan,

Kindly share us with your transaction details along with your contact details here https://razorpay.com/support/#request and we will have it checked and update you regarding the same at the earliest.

Thanks & Regards,
Team Razorpay

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    Razorpay - money deducted from my bank account but ticket not booked