[Resolved] Razorpay — money deducted, ticket not booked | |||
Hi team, Booked Ticket on IRCTC using Razor pay amount debited INR 805 but IRCTC train ticket did not booked even though money got deducted from account. I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank Also I called IRCTC help center they ask me to contact you . IRCTC anyway unable to sya anything as their System is always problematic. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking. The Messagew recived from my bank as below: Rs 805 debited from a/c **1401 on[protected] to VPA razorpay.[protected]@hdfcbank Transaction ID is HDF2EDA[protected]A8BBC75FED2268AD9. Transaction was done on razorpay.[protected]@hdfcbank Please help. Was this information helpful? | |||
Aug 9, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Jul 08, 2019 Razorpay Customer Care's response Hi Barkha, We see that the IRCTC transaction: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 7-10 working days. You can check the status of the same here: https://razorpay.com/support/#refund Regards, Team Razorpay | |||
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Submitted my screenshot of the payment done on Google pay.
What more I have to say here .
We checked the transaction 100001935203365 and confirm that this is an unsuccessful payment. The refund for the same will be credited to your account within 7-10 working days. You can track the status of your refund here https://razorpay.com/support/#refund.
Thanks & Regards,
Team Razorpay