Razorpay — money deducted transaction failed

 
2 Reviews
New Delhi, New Delhi District, Delhi, India
 Sanview on Jun 24, 2019
Dear sir/ ma'am, on 23 june 2019 i was trying to book a ticket form nzm - gwl but due to certain reasons the ticket booking process was failed. The transaction has been done successfully from my googlepay account. For the reference i am attaching a screenshot. Please have a glance on it.
Hoping for the positive response.

Thanks and regards
Sandeep
Email: sandeeps. [protected]@gmail.com
Mobile: [protected]

money deducted transaction failed

Complaint Status


[Jun 24, 2019] Razorpay customer support has been notified about the posted complaint.
Verified Support
Razorpay Customer Care's response, Jun 25, 2019
Hi Sandeep,

We checked the transaction with reference ID [protected] and see that this is an unsuccessful transaction. You will be receiving the refund for the same within 7-10 working days. You can track the refund status here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

I booked ticket using the gateway from IRCTC app. The money was deducted but ticket was not booked. It is showing pending from bank end. Transaction id - [protected]
Please help resolve and refund.

Razorpay Customer Care's response, Jun 28, 2019
Verified Support

Hi Piyush,

We checked the transaction with reference ID 100001909564028 and see that this is an unsuccessful transaction. You will be receiving the refund for the same within 7-10 working days. You can track the refund status here: https://razorpay.com/support/#refund

Thanks & Regards,
Team Razorpay

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    Razorpay - money deducted transaction failed