[Resolved] Razorpay — no refund and no response

Pinnacle swamy

from Mysore, Karnataka

Address:	Mysore, Karnataka, 570017
Website:	[email protected]

Recently i ordered a saree from avoonik worth 399 and paid online through net banking.
Immediately the next day i recieved a mail from razopay saying my order is cancelled and that they will be refunding my money in 4 to 7 days. I cooperated with them for the next 7 days. Now it's been more than a week and still i havent recieved my refund. Also they have now stopped responding to my mails. Please do look into this problem. If razopay doesn't respond to my problem i may have to further report this problem to higher authorities at consumer court.
Order no:47434

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Nov 7, 2018

Complaint marked as Resolved

My problem is now resolved.My sincere apologies to Razorpay.The day i registered the complaint on this website, i visited Razorpay website.They had an option to track any refund/payment process.So using my payment id i could track my refund process and actually Razorpay had completed the refund process 2 days back itself.The only mistake here was generally SBI bank sends immediate messages to mobile on any type of bank activites.But for this particuar process i hadnt recieved any message and thats what made complain.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2018

Razorpay Customer Care's response Hi,

Please write to us at: https://razorpay.com/support/#request with the transaction details and we'll have this looked into at the earliest.

Thank and Regards,
Team Razorpay

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Comments

Deepak Tirumangalam Pradeep

from Pune, Maharashtra

I had booked a tatkal ticket for Rs 1080 but in IRCTC website it shows that the ticket is pending for confirmation from bank end.
I did the transaction through Razorpay from my Upi id [protected]@icici.
Transaction ID is [protected]

Razorpay Customer Care's response, Nov 9, 2018

Verified Support

Hi Deepak,

We checked the transaction ID 100001514919936 and see that it is an unsuccessful transaction. You will receive the credit in your account within 10 working days. You can track the status of the transaction over: https://razorpay.com/support/#

Thanks and regards,
Team Razorpay

Fathima Irfan

from Chennai, Tamil Nadu

I have purchased beauty products from www.amato.com for 1240. My money was debited from my account..but i did not get any confirmation mail from them..i have made a complaint to razorpay for refund..kindly do the needful.

Razorpay Customer Care's response, Nov 9, 2018

Verified Support

Hey Fatima,

We checked the payment pay_BGXlLxdY03XPIh and see that it has been processed successfully to the merchant. Please reach out to us on https://razorpay.com/support/# for further assistance and we would be happy to help.

Thanks and Regards,
Team Razorpay