[Resolved] Razorpay — no reply for complaints

Aani2407

from Mumbai, Maharashtra

Address:

602105

If we try to call their customer care, it goes to a voicemail, which always says "we are facing unusual traffic, so kindly mail me". They haven't replied my mail for more than 20 days now.

I made my payment to earlysalary app which went through RazorPay app. The amount has been debited from my account and is not yet reflected in my early salary account. UPI[protected][protected]@icici-Pay[protected]EarlySalary. This is the message I received. The amount is Rs.62, 818.

I am not able to contact Razorpay through phone and no response for Emails too. It has been 20 days now and I have no clue where my money went.

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Dec 14, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Oct 19, 2018

Razorpay Customer Care's response Hey Aani,

Please write to us on: https://razorpay.com/support/ with the transaction details and we will update you with the details regarding this transaction.

Thanks and regards,
Team Razorpay