[Resolved] Razorpay — Ordered and paid PB LIFESTYLE via Razorpay but there is no Delivery.

URG

from Hāora, West Bengal

Address:

301, INDUS HOUSE, 3RD FLOOR, NEW LINK RD., NEAR MONGINIS CAKE FACTORY, ANDHERI- W MUMBAI MH 400053 IN.

Seeing the Ad in Facebook Marketplace have ordered 1 Elite Gaming Chair from PB LIFESTYLE and paid Rs 663.91 through Razorpay on 27th Feb 8.25Am. In lieu of that received a mail from PB LIFESTYLE with order # 9991. Thereafter the FB advertisement vanished. After that the seller gave no more response. I wrote back to their email Id pblifestyle.[protected]@ gmail.com which looks fake too. Moreover the company was more interested to know my details, without even disclosing their Contact number. Am attaching their Ad in FB and ordering page. Their contact links are baseless too.

From Google came to know the company is registered in Mumbai having following details..Pb Lifestyle Limited's Corporate Identification Number is (CIN) U92412MH2012PLC229369 and its registration number is 229369. and its registered address is 301, INDUS HOUSE, 3RD FLOOR, NEW LINK RD., NEAR MONGINIS CAKE FACTORY, ANDHERI- W MUMBAI MH 400053 IN.

Have attached relevant screenshots of Ad and Order page.

Please arrange to refund my money back at the earliest.

+5 photos

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Aug 8, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Mar 01, 2021

Updated by URG Please Read Category as Online Shopping instead of Railways.

Verified Support

Mar 03, 2021

Razorpay Customer Care's response Hi,

This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Additionally,
mention the ticket ID [5144471] for us to assist you on priority.

Regards,
Sreenivasa