[Resolved] Razorpay — payment deducted but status unpaid | |||
Hi I have pay my electric bill via nestaway app it's drive into razorpay payment gateway.. after that money has been deducted in my account but in my dashboard it's showing unpaid status. I tried to contact razorpay customer service but the call is not connectable. My transaction ID:[protected] My mobile number: [protected] Kindly check and tel Was this information helpful? | |||
Jul 28, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Jun 21, 2019 Razorpay Customer Care's response Hi Prabhakar, We have raised a ticket on your behalf and also have notified the Merchant. Kindly expect an update over the email thread with the reference no: 579233 Thanks and Regards, Team Razorpay. Verified Support Jun 27, 2019 Razorpay Customer Care's response Hi Prabahar, We have updated the status of your query on the ticket with the reference no: 579233. Feel free to write back to us for on the same email thread for further assistance. We would be glad to help you with the same. Thanks and Regards, Team Razorpay. | |||
 2 Comments | |||
Comments
I tried booking ticket on irctc and money deducted but ticket not booked. It is showing "pending from bank end".
What to do now?
When and how can i get my money back?
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What to do now?
When and how can i get my money back?
Razorpay Customer Care's response, Jun 25, 2019
Verified Support
Hi Manoj,
We checked the transaction with reference ID 100001895887132 and see that the refund has been successfully processed on 23rd June 2019. You will be receiving the credit for the same within 5-7 working days. You can track the refund status here: https://razorpay.com/support/#refund
Thanks and Regards,
Team Razorpay
We checked the transaction with reference ID 100001895887132 and see that the refund has been successfully processed on 23rd June 2019. You will be receiving the credit for the same within 5-7 working days. You can track the refund status here: https://razorpay.com/support/#refund
Thanks and Regards,
Team Razorpay
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Transaction id:[protected]
Transaction status: pending from bank end.
Trnasaction time: 19/06/19 17:44hrs
We checked the transaction with reference ID 100001898393264 and see that the refund has been successfully processed on 24th June 2019. You will be receiving the refund for the same within 5-7 working days. You can track the refund status here: https://razorpay.com/support/#refund
Thanks and Regards,
Team Razorpay