[Resolved] Razorpay — payment deducted but ticket not booked | |
Hi I tried to book a ticket from IRCTC app on 28th December, 2018 for journey on 29th December, 2018 from Hazrat Nizamuddin to Bharatpur (Rajasthan) via Razorpay UPI. The amount has been deducted from bank but the ticket booking has failed in IRCTC app due to payment not received from bank. I have attached screenshot from Google Pay app and also from IRCTC app for confirmation. Please look into the matter and initiate a refund. UPI ID:[protected] Ph no. : [protected] Was this information helpful? | |
Feb 2, 2019 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Dec 30, 2018 Razorpay Customer Care's response Hi Yawan, We checked the payment pay_BdByFanQ0W6FXA with the UPI reference number[protected] and see that this is an unsuccessful transaction. The same will be auto-refunded to your account in 7-10 working days. You can check the status of your transaction over here: https://razorpay.com/support/#refunds. Thanks and regards, Team Razorpay | |
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