[Resolved]  Razorpay — payment failed for irctc

I tried booking from irctc mobile app and payment for the booking was using upi id through rayzorpay. The transaction was failed due to failure of payment. But the amount has been debited from my account. I want to get refund for this transaction.

Irctc transaction id :[protected]
Date :4/4/118
Payment status : failed
Google transaction id: cicagmd1xlzkya
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May 6, 2018
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Apr 05, 2018
Razorpay Customer Care's response
Hi Madhuri,

We checked the transaction [protected] and see that it is a unsuccessful transaction. If there is a debit for the same in your account, please note that the amount will be credited back to your account in 7-10 working days.
Feel free to drop us a email to [protected]@razorpay.com for further details, we will be glad to help.

Thanks and Regards,
Team Razorpay
Complaint comments 

Comments

I didn't got my tickets but you didn't refunded my money... it happened bcoz you didn't responded and now we are suffering because of... such a irresponsible act...

Razorpay Customer Care's response, Apr 9, 2018
Verified Support
Hey Mansi,

We have updated you over the mail thread with reference number 176584. Kindly check the mail thread and revert on the same for any further queries.

Thanks and regards
Team Razorpay

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