[Resolved] Razorpay — payment not received | |||
Hello I haven't received any adequate guidance for my query could you please arrange a callback. My manager is trying to make a payment from dubai using emirates nbd cc card to an indian vendor. The transaction isn't getting through stating it does not accept international cards. Manager: [protected]@lcrcapital.com Vendor: [protected]@gmail.com Regards Tiera [protected] Was this information helpful? | |||
Apr 18, 2020 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Mar 18, 2020 Razorpay Customer Care's response Hi Tiera, Thank you for your time on call. As discussed, we have updated the status of your request on the email thread with the ticket ref: 2346353. Feel free to write back to us on the same email thread for further assistance, we will be glad to help you out. Thanks & Regards, Team Razorpay | |||
 2 Comments | |||
Comments
Pay_ERZ14xd5yNn1I1
That's my transection reference number
On dated 13/03/20
Amount :25400/-
Which is not showing in my HDB PAYMENT
HOW MUCH TIME TO SHOW
PLEASE GIVE YOUR FEEDBACK ON
Devendra Gupta
[protected]
[protected]@gmail.com
That's my transection reference number
On dated 13/03/20
Amount :25400/-
Which is not showing in my HDB PAYMENT
HOW MUCH TIME TO SHOW
PLEASE GIVE YOUR FEEDBACK ON
Devendra Gupta
[protected]
[protected]@gmail.com
khandelwal traders's reply, Mar 16, 2020
pay_ERZ14xd5yNn1I1
khandelwal traders's reply, Mar 16, 2020
Razorpay Customer Care's response, Mar 28, 2020
Verified Support
Hi,
We checked and see that the payments with the ID pay_ERZ14xd5yNn1I1 is a successful transaction. Kindly contact the merchant for any service/refund related queries. Do feel free to raise a request with us over https://razorpay.com/support/#request for any further queries, we would be happy to assist you.
Thanks and Regards,
Team Razorpay
We checked and see that the payments with the ID pay_ERZ14xd5yNn1I1 is a successful transaction. Kindly contact the merchant for any service/refund related queries. Do feel free to raise a request with us over https://razorpay.com/support/#request for any further queries, we would be happy to assist you.
Thanks and Regards,
Team Razorpay
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I have raised a complaint that I am unable to complete KYC because of some issue in portal and have raised ticket 2249586.
After following up since 2 weeks i am not getting a valid response. My hard earned money is stuck with Razorpay.
Thank you for your time on call. As discussed, we have updated the status of your request on the email thread with the ticket ref: 2249586. Feel free to write back to us on the same email thread for further assistance, we will be glad to help you out.
Thanks and Regards,
Team Razorpay