[Resolved] Razorpay — payment not reflected on pharmeasy site

Sagar Handure

from Pune, Maharashtra

Address:	400101
Website:	Pharmeasy website not received payment from Airtel wallet even money deducted from airtel wallet

I have done transaction (On 7 september 2018 at 1:30 pm) with pharmeasy via airtel wallet payment using bank of indias debit card, my money deducted from airtel wallet but not reflected in pharmeasy site. Payment is failed.
I made complaint to airtel wallet care and they told me that from there payment is done and i also contacted pharmeasy care and they told me that they have not received payment yet.
Please look over this matter asap. Thank you.

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Sep 12, 2018

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Sep 10, 2018

Razorpay Customer Care's response Hi Sagar,

We are unable to track the payment with the details provided. Please share the following details at https://razorpay.com/contact/

- Mode of payment
- Amount
- Date of Transaction
- The email ID with which the payment was made.
Once provided, we will get this checked at our end and assist you on the same.

Regards,
Team Razorpay