[Resolved] Razorpay — payment of royal sundaram insurance

satyaj209

from Perumbavoor, Kerala

Nov 5, 2019

Address: D212, Oxford paradise appartments, Pune, Maharashtra, 411021

Dear team, as part of my car insurance renewal i have used the razorpay link on oct 25th 2019 for payment (As suggested by royal sundaram insurance). Money got debited from my account and i got the payment successful mail. But till date i have not received any approval from royal sundaram insurance. When i called toll free no of royal sundaram they were telling no payment received.
Payment details:
Payment link from royal sundaram general insurance co. Limited
Payment link receipt: vpc[protected]
You have made a payment of ₹ 13510
Payment for
Car insurance renewal
Issued to
Satya. [protected]@gmail.com
Payment id
Pay_dyafedk4kutmlw
Payment method
Card, xxxx-xxxx-xxxx-5316
Amount paid
Inr 13, 510.00

+1 photos

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Dec 7, 2019

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

Verified Support

Nov 06, 2019

Razorpay Customer Care's response Hey,

We checked and see that the payment with the ID pay_DYAFeDk4KUtMlW is successful. You can check the status of the same here: https://bit.ly/2DSjy4T
Kindly contact the merchant for any service/refund related queries

Thanks & Regards,
Team Razorpay

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Comments

Royal Sundaram General Insurance Customer Care

from Mumbai, Maharashtra

Nov 5, 2019

Hi Satyaj, we regret the inconvenience caused. We request you to please share your policy/contact details Via Facebook/Twitter or write to us at customer.[protected]@royalsundaram.in so that we can look into the issue.

satyaj209's [Complaint's author] reply, Nov 9, 2019

Dear team,
please find the details as per your request

Policy Number VPC1028622000100.
Contact Number:9908949126/9049586677

Nibal Muhammed

from Mumbai, Maharashtra

Nov 8, 2019

Money has been deducted from UPI bank account but transaction failed in irctc app

Razorpay Customer Care's response, Nov 13, 2019

Verified Support

Hi Nibal,

Please write to us with your contact and transaction details here: https://razorpay.com/support/#request so that we can check the same and get back to you at the earliest.

Thanks & Regards
Team Razorpay