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[Resolved]  Razorpay — payment of royal sundaram insurance

Address:D212, Oxford paradise appartments, Pune, Maharashtra, 411021

Dear team, as part of my car insurance renewal i have used the razorpay link on oct 25th 2019 for payment (As suggested by royal sundaram insurance). Money got debited from my account and i got the payment successful mail. But till date i have not received any approval from royal sundaram insurance. When i called toll free no of royal sundaram they were telling no payment received.
Payment details:
Payment link from royal sundaram general insurance co. Limited
Payment link receipt: vpc[protected]
You have made a payment of ₹ 13510
Payment for
Car insurance renewal
Issued to
Satya. [protected]@gmail.com
Payment id
Pay_dyafedk4kutmlw
Payment method
Card, xxxx-xxxx-xxxx-5316
Amount paid
Inr 13, 510.00
+1 photos
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Dec 7, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Nov 06, 2019
Razorpay Customer Care's response Hey,

We checked and see that the payment with the ID pay_DYAFeDk4KUtMlW is successful. You can check the status of the same here: https://bit.ly/2DSjy4T
Kindly contact the merchant for any service/refund related queries

Thanks & Regards,
Team Razorpay
Complaint comments 
2 Comments

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Comments

Hi Satyaj, we regret the inconvenience caused. We request you to please share your policy/contact details Via Facebook/Twitter or write to us at customer.[protected]@royalsundaram.in so that we can look into the issue.
Reply
satyaj209's [Complaint's author] reply, Nov 9, 2019
Dear team,
please find the details as per your request

Policy Number VPC1028622000100.
Contact Number:9908949126/9049586677
Money has been deducted from UPI bank account but transaction failed in irctc app
Reply
Razorpay Customer Care's response, Nov 13, 2019
Verified Support
Hi Nibal,

Please write to us with your contact and transaction details here: https://razorpay.com/support/#request so that we can check the same and get back to you at the earliest.

Thanks & Regards
Team Razorpay

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