[Resolved] Razorpay — Payment Settlement & account activation

Vidhyanjali Ahinsa Sondarya Pvt Ltd

from Ahmedabad, Gujarat

Mar 1, 2021

Website: www.razorpay.com

Dear Sir, We have moved our payment gateway from PayUMoney to Razorpay on 09/01/2021. From then 175 transaction were made on their gateway. About Rs 6.37 lakh against all these transaction were received which they have put on hold from their side due to KYC verification pending. We have supplied all the information asked so far and all the relevant documentation has been submitted. We have raised many tickets to receive their response and resolve this issue and for an early disposal of the said funds in our linked account but we are not getting any response from their side. Kindly help us to get this escalated this
Best wishes,
Vaibhav ([protected])

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Aug 9, 2021

Complaint marked as Resolved

Razorpay customer support has been notified about the posted complaint.

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Comments

Razorpay Customer Care

from Delhi, Delhi

Mar 2, 2021

Verified Support

Hi Vaibhav,

Sorry for the inconvenience caused. Our concerned team has addressed your issue over ticket ID-4971990. Kindly go through it and revert back over same the email thread if you have further queries.

Regards,
Amith