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Razorpay Complaints & Reviews

2.8
Updated: Sep 9, 2025
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Razorpay reviews & complaints page 49

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M
Mushtaq1
from Ghumarwin, Himachal Pradesh
Feb 28, 2021
Resolved
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I had ordered Elite Gaming Chair through PBLIFESTYLE.COM based on Facebook advertisement and payment made through Razorpay. Found them to be a fraud here in consumer forum.
Help in getting back my money and save others also.
+1 photos
Mar 2, 2021
Complaint marked as Resolved 
Razorpay helped in crediting the moneyback to my account. Razorpay acknowledged the issue on email and on call. Thanks to the support team of Razorpay for prompt action.
Razorpay customer support has been notified about the posted complaint.
Verified Support
Mar 01, 2021
Razorpay Customer Care's response
Hi Mushtaq,

I have noted down your concern and have raised a request on your behalf with ticket ID [5132599]. Also, a dispute has been created for the transaction and we are getting this checked with the merchant. We will keep you update on the same email thread. Your patience is highly appreciated in the interim.

Regards,
Anas
Team Razorpay
Mar 02, 2021
Updated by Mushtaq1
Resolved. Thanks to Razorpay team for support
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    N
    Nirajnk952
    Feb 28, 2021
    Resolved
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    Resolved

    Hi I am Niraj Kumar.
    I purchased shared BK plan and invested my money in that according to shared BK agreement.from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The lease period is 90 days and the daily income is 850...and he didn't provide me services prefectly as it promished to me, but it cheated me and scammed and runaway with my money.

    I invested my money in shared BK because it connected to trusted gateway razorpay...so please look into my case asap.

    Name-Niraj kumar
    Investment date- 16/01/2021
    Cheating date- 25/01/2021
    E-mail- niraj.[protected]@gmail.com
    Transaction ID-
    T2101161002363606738347

    We have also checked my details of payment on razorpay site.. here shown payment received by razorpay. But they cheated me...so please refund my money razorpay
    +3 photos
    Feb 28, 2021
    Complaint marked as Resolved 
    Hi I am Niraj Kumar. I purchased shared BK plan and invested my money in that according to shared BK agreement.from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The lease period is 90 days and the daily income is 850...and he didn't provide me services prefectly as it promished to me, but it cheated me and scammed and runaway with my money. I invested my money in shared BK because it connected to trusted gateway razorpay...so please look into my case asap. Name-Niraj kumar Investment date- 16/01/2021 Cheating date- 25/01/2021 E-mail- [email protected] Transaction ID- T2101161002363606738347 Payment id-pay_GPqbJxUzCxOyre I have also go to bank so many times to file a chargeback form but they already told the money has been sent from my side and razorpay recived your money and bank also provide RRN no.. razorpay cheated me they didn't give me services
    Razorpay customer support has been notified about the posted complaint.
    Mar 02, 2021
    Updated by Nirajnk952
    Hi I am Niraj Kumar.
    I purchased shared BK plan and invested my money in that according to shared BK agreement.from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The lease period is 90 days and the daily income is 850...and he didn't provide me services prefectly as it promished to me, but it cheated me and scammed and runaway with my money.

    I invested my money in shared BK because it connected to trusted gateway razorpay...so please look into my case asap.sir I have also check on razorpay website that my payment is received by razorpay but he didn't give me services.

    Name-Niraj kumar
    Investment date- 16/01/2021
    Cheating date- 25/01/2021
    E-mail- niraj.[protected]@gmail.com
    Transaction ID-
    T2101161002363606738347
    Payment id-pay_GPqbJxUzCxOyre

    PB LIFESTYLES-. Gaming Chair ordered with an online remittance of Rs 693 - order number 15253. Indications point towards a pottential fraud in action. Refund requested.Thank you.

    Manoj
    [protected]
    Who is responsible for the refund PB LIFESTYLES Or RAZORPAY?

    PLS UPDATE

    Payment done but didn't get service - Comment #3807555 - Image #0
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      P
      Pravin Ganacharya
      from Junnar, Maharashtra
      Feb 28, 2021
      Resolved
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      Address: Pblife styale
      Website: Oblige styale

      मेने फेसबुक पर ऍड देखकर गेमिंग चेअर ऑर्डर किया था। लेकीन वो आई नही ये एक फ्रॉड हें पैसे भी गये.क्रिपा कारिके कोयी भी ना खरीदे.
      +1 photos
      Aug 9, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Hi Pravin,

      I completely understand your situation here. However, in order to assist you further with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5132871] for assistance on priority.

      Regards,
      Anas
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        S
        SreekumarC
        from Coimbatore, Tamil Nadu
        Feb 28, 2021
        Resolved
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        Resolved

        On 17.01.2021, I purchased five shirts from an online vendor (thestylefly) from its Facebook page, paying Rs.995.00 using my credit card. The payment was made through Razorpay and I received a mail acknowledging payment from Razorpay (Payment Id -pay_GQELLAYOnJbhO4 dated 17.01.2021, attached). I am yet to to receive the products after more than a month and neither have any mail or messages from them. Worse still I am unable to trace the company online. The mail from Razorpay vaguely directs to contact "Jewelry Mart" for order related queries without providing any valid link. A search for Jewelry Mart does not lead any such valid vendors. It is clear that it is a bogus company which uses Razorpay portal to cheat customers.
        I request that steps may be taken to get me my products or refund the amount paid by me within reasonable time. Thank you.
        +1 photos
        Aug 10, 2021
        Complaint marked as Resolved 
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Mar 01, 2021
        Razorpay Customer Care's response
        Hi Sreekumar,

        I completely understand your situation here. However, I checked and see that there is an ongoing email thread regarding your concern, with ticket ID [5129667]. Where, a dispute has been created for the transaction and we are getting this checked with the merchant. Please allow us some time, an update will be provided to you shortly.

        Regards,
        Anas
        Verified Support
        Mar 08, 2021
        Razorpay Customer Care's response
        Hi Sreekumar,

        We are glad to inform you that our team has provided a valid resolution from our end over the ticket ID [5129667]. If you have any concern for us, feel free to revert back on the same email thread, our team will assist you with utmost priority.

        Regards, Anas
        Sir, I have another urgent concern.
        Yesterday by 9.42 PM I had a call ([protected], True Caller identified it simply as Customer Service) and a man spoke in accented English, explaining that he was calling from Razorpay to settle the dispute. He even told me my payment ID with Razorpay and stated that he is initiating refund to me immediately and as Razorpay cannot refund to my credit card, wanted to pay to my Google pay account. He said he had forwarded a message (see figure) to me and I should send it to a number ([protected]) that he dictated. I did it immediately without even thinking. Then he wanted me to open my calculator app, write the last four digits of my Union Bank of India (UBI) account number, add my UPI pin to it and send him the final total. As I felt something was amiss, I asked him why a repayment can’t be simply done to the same credit card and why I should provide my UPI PIN. He kept insisting that it was alright and urged me to give the details repeatedly. I refused and hung up. I saw that my account had been linked to DakPay and had I sent my UPI would have suffered loss.
        Clearly, the complaint filed by ne has been hacked and the culprits were trying to use that. I would like to know from you if it there is a breach in your side though which details are sent to criminals. Thank you

        Fraudulent sales transaction-thestylefly-through Razorpay - Comment #3805910 - Image #0
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          P
          par9000
          from Ghumarwin, Himachal Pradesh
          Feb 27, 2021
          Resolved
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          I paid rs 543 through razor pay gateway to merchant PB lifestyle on https://PB lifestyle.myshopify.com with reference Raz*Sendimentry for chair on 20 Feb 21 till date there is no update about shipment and delivery. I think merchant is scammer and involved in big fraud. Please refund the money and stop merchant immediately
          +1 photos
          Aug 9, 2021
          Complaint marked as Resolved 
          Razorpay customer support has been notified about the posted complaint.
          Hi,

          I completely understand your situation here. However, in order to assist you, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5133174] for us to assist you on priority.

          Regards,
          Anas
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            K
            Ksammy98
            Feb 27, 2021
            Resolved
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            Resolved

            Ticket no :5060815

            Razorpay team

            I have decide I gonna make complaint in cyber cell against The Shopper App website and as well Razorpay team because Razorpay team was also part of scammer
            . Your team didn't reply me in my email about 2 weeks .When I ask team Razorpay for my refund they didn't help me. Now I will complaint against you and write in every social media never use Razorpay gateway in any platform.
            Then your team will learn in future why play with innocent people.Its best way for team Razorpay to learn lesson from this way.

            Hope Razorpay team will respond me as soon as possible
            Aug 9, 2021
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Hi Wasim,

            We're truly sorry to see you in this situation. Please be assured that we are trying our best to increase awareness to curb such frauds. We would advise you to file an official complaint with https://cybercrime.gov.in/. Additionally, we suggest you remove any sensitive information containing your personal details to avoid or prevent further misuse.

            Best,
            Team Razorpay
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              K
              Ksammy98
              Feb 27, 2021
              Resolved
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              Resolved

              HELLO DEAR RAZORPAY TEAM.
              My Name is WASIM AHMAD DAR and i paid ₹20000 through razorpay payment gateway to the online company namely The Shoppers App ' .They are scammers and is runned by scammer.Huge amount of money is trapped.Lots of people going through depression for this Scam.
              Lakhs of money has been lost by innocent people through this.
              Merchant is not responding as well.
              So please help me and Refund my money kindly.

              Ticket no :5060815

              Transactions id :pay_GTReDDPjNXdl5P

              Regard wasim
              Aug 9, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Hi Wasim,

              Razorpay is a payment aggregator helping businesses collect transactions online. This seems to be a service level issue from the merchant, request you to reach out to them for more assistance on any product/refund related concerns.

              Best, Team Razorpay
              Ksammy98's [Complaint's author] reply, Mar 2, 2021
              Razorpay team

              I want to say that I have seen many video in social media that Pay you money is also gateway like razorpay. Pay you money is help many customer of The shopper app website, which is big scammer. They are getting refund from pay you money gateway.
              Team Razorpay I will complaint against your team as well in consumer forum if I paid to money through your gateway why don't I get help from your side.

              Please I request to razorpay team help me in refunding my money like pay you money did.
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                M
                Mayank Niranjan
                from Hāora, West Bengal
                Feb 27, 2021
                Resolved
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                Address: They use fraud cerficate and they writeen they located in delhi app name LUCKY DAY

                I trust ASHENFALLOUS TECHNOLOGIES PRIVATE LIMITED and do my payment successfull but merchant owner didn't give any response for my service.So i request your team plz check and refund my payment. I paid him 17 Janbury 1500 and 3000.
                Payment Id(1500) - pay_GQFCj4KirWEnNv
                Payment Id(3000) - pay_GQF7zCJ6FgCady
                Plz sir check
                Thank you.
                ASHENFALLOUS TECHNOLOGIES PRIVATE LIMITED
                +2 photos
                Aug 8, 2021
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Verified Support
                Mar 01, 2021
                Razorpay Customer Care's response
                Hi Mayank,

                We're truly sorry to see you in this situation. Please be assured that we are trying our best to...awareness to curb such frauds. We would advise you to file an official complaint with https://cybercrime.gov.in/. Additionally, we suggest you remove any sensitive information containing your personal details to avoid or prevent further misuse.

                Regards,
                Anas.
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                  S
                  sathisgar
                  from Chennai, Tamil Nadu
                  Feb 27, 2021
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                  Address: Chennai

                  I had ordered Elite Gaming Chair through PBLIFESTYLE.COM based on Facebook advertisement and payment made through my credit card of Rs. 663.91 and processed and got message from HDFC Bank. I have paid through Razorpay Channel. Kindly refund the money.

                  Hi Sathish Kumar, thanks for your purchase of Rs. 663.91 from PBLifestyle! We'll notify you when it ships. View order (#7786): https://pblifestyle.myshopify.com/[protected]/orders/c7f624b75d790bbc86570d37e25...
                  Razorpay customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 01, 2021
                  Razorpay Customer Care's response
                  Hi,

                  I have noted down your concern and would like to help you out. In order to do so, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also mention the ticket ID [5134075] for us to assist you on priority.

                  Best,
                  Anas
                  Team Razorpay
                  Mar 01, 2021
                  Updated by sathisgar
                  HI I did not received the Trasanction details. I have received the below message in my Mobile.

                  Hi Sathish Kumar, thanks for your purchase of Rs. 663.91 from PBLifestyle! We'll notify you when it ships. View order (#7786): https://pblifestyle.myshopify.com/[protected]/orders/c7f624b75d790bbc86570d37e25...⇄

                  Can you please contact me via Mobile [protected].

                  Regards
                  Sathish Kumar
                  Mar 02, 2021
                  Updated by sathisgar
                  Dear Razorpay Team

                  Can you help us, refer the portal there are many complaints, why you guys have tied up with the wrong fraud company.

                  Regards
                  Sathish Kumar
                  Mar 02, 2021
                  Updated by sathisgar
                  Hi Razorpay

                  Kindly find below my transcation code details.

                  [protected]

                  Regards
                  Sathish
                  Hi Team,

                  Same issue as mentioned in 'Razorpay — Razorpay Ordered Elite Gaming Chair through PBLIFESTYLE.COM." subject here.

                  Request to kindly help.

                  Regards

                  Razorpay Ordered Elite Gaming Chair through PBLIFESTYLE.COM. - Comment #3807142 - Image #0
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                    B
                    Bikash majhi
                    from Barki Saria, Jharkhand
                    Feb 27, 2021
                    Resolved
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                    Resolved

                    Product order I'd not show product glade not show tracking product money debit account number
                    +1 photos
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Hi Bikash,

                    I understand your concern here. In order for us to get this checked. Please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5134469] for assistance on priority.

                    Regards.
                    Anas
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                      T
                      Thally Lakshminarayan Venu
                      from Bengaluru, Karnataka
                      Feb 26, 2021
                      Resolved
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                      Address: bangalore north

                      DEAR ALL,
                      ON FACE BOOK A PRODUCT CALLED ELITE GAMING CHAIR WAS ADVERTISED AND THE COMPANY PBLIFESTYLE IS USING YOUR GATE WAY AND FOOLING AND FRAUD COMPANY AFTER RECEIPT OF PAYMENT NEITHER THEY CONFIRM THE SHIPPING DETAILS NOR RESPOND TO OUR MAIL.
                      KINDLY REFUND AN AMOUNT OF RS 709/- AND SEE THAT THE PERSON IS GRILLED IMMEDIATELY
                      OR ELSE PROVIDE THE COMPANY CONTACT DETAILS
                      I AM WORKING WITH DECCAN HERALD I WILL SEE THRU THAT HE IS NABBED WITHIN SHORT TIME NOTICE .
                      BY THIS YOUR COMAPNY RAZOR IS GETTING BLUNT.

                      T.L. Venu
                      Fri 2/26/2021 2:13 PM
                      Hello Mr. Veera,
                      If the material is not delivered within weeks' time, u are in trouble make sure u revert back immediately. we are tracking very closely your bank accounts and other details also.
                      or else refund the entire amount with interest and penalty.

                      Venu T.L.
                      From: T.L. Venu
                      Sent: Wednesday, February 24, 2021 9:21 PM
                      To: PBLifestyle
                      Subject: Re: Order #7404 confirmed

                      I need the shipping details before closing hours of 25th feb 2021,

                      Venu T.L.
                      From: T.L. Venu
                      Sent: Wednesday, February 24, 2021 8:41 PM
                      To: PBLifestyle
                      Subject: Re: Order #7404 confirmed

                      DEAR ALL,
                      ENSURE THAT THE ITEM IS SHIPPED OUT IMMEDIATELY, FAILING WHICH U ARE TRACKED FROM THIS DAY.
                      Venu.T.L.
                      From: PBLifestyle
                      Sent: Wednesday, February 24, 2021 8:36 PM
                      To: [protected]@hotmail.com
                      Subject: Order #7404 confirmed

                      PBLifestyle
                      ORDER #7404
                      Thank you for your purchase!
                      Hi T L, we're getting your order ready to be shipped. We will notify you when it has been sent.


                      View your order
                      or Visit our store
                      Order summary
                      Elite Gaming Chair ( stock clearance sale ) × 1
                      BLUE
                      Rs. 499.00

                      Subtotal

                      Rs. 499.00
                      Shipping

                      Rs. 120.00
                      Taxes

                      Rs. 89.82
                      Total

                      Rs. 708.82
                      Customer information
                      Shipping address

                      Billing address

                      Shipping method
                      shipping

                      Payment method
                      Razorpay cards_upi_netbanking_wallets_ — Rs. 708.82
                      Aug 7, 2021
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 05, 2021
                      Razorpay Customer Care's response
                      Hi Venu,

                      I have noted down your concern and would like to help you out. In order to do so, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also mention the ticket ID [5157329] for us to assist you on priority.

                      Regards,
                      Sreenivasa.
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                        as600030
                        from Noida, Uttar Pradesh
                        Feb 26, 2021
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                        Few days i paid a amount of 398 on shirtsshopsss.in . As they are fraud how is this possible that you have given a payment gateway to fraud. I want my refund back as i have paid to razor pay. An amount of 398.
                        +1 photos
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                          P
                          Pavana5
                          Feb 26, 2021
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                          Purchased shared bk plan and investment my money in the according to shared bk agreement.
                          From the date of rental bicycle investors will be provide rental service for the equipment purchased by shared bk.The less provide is 90 days, the daily profit is 15 rupees and the total profit is 1350 rupees.
                          and didn't provide me services perfectly as it promised to me, but it cheated me and scammed and runway with my money.i invested my money in shared bk because it connected to trusted gateway razor pay, so please refund my amount in my account.
                          Please refund my money in my account as soon as possible
                          Pavan gs
                          [protected]@gmail.com
                          T2012122011040378213900
                          +1 photos
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                            R
                            Rahulasati
                            from Kūkatpalli, Telangana
                            Feb 26, 2021
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                            Debted from my account and not credited in FASTag account TS08UH9071
                            +1 photos
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                              CHAPA ABHISHEK
                              from Dammapeta, Telangana
                              Feb 25, 2021
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                              Address: visakhapatnam

                              I had invested in spbdd app of amount 3500 rs through razorpay recharge channel now the company suddenly closed all the app and when i am asking for refund the razorpay is not responding to us and its supporting the fraud spbdd app even after knowing that it is a fraud website
                              +4 photos
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                                Arnab04
                                from Thaiyur, Tamil Nadu
                                Feb 25, 2021
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                                Order #8192

                                I have made a purchase for Order #8192 -Elite Gaming Chair and made payment of 708.82 through Razor pay Sendimentry lite..The payment is processed but I havent received any confirmation mail... Is it a fraud and will I get the product else request to revert the amount.

                                I have attached the screenshot of the transaction
                                +1 photos
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                                  D
                                  Devendra D Gala
                                  from Mumbai, Maharashtra
                                  Feb 25, 2021
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                                  Address: [email protected]

                                  I paid Rs 6000/- for foscos but status was false failure.Transaction Ref. no is [protected] & Ref no is[protected]. Please do the needfull.
                                  +1 photos
                                  Razorpay customer support has been notified about the posted complaint.
                                  Hi Devendra,

                                  We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5181984 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

                                  Regards,
                                  Priyam
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                                    G
                                    Grp@1968
                                    Feb 25, 2021
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                                    Address: No680 17th Main road MEI LAYOUT.Bagalagunte

                                    Beneficiary not received payment and refund not done yet.
                                    Contact Rajesh pawar [protected].
                                    Razorpay customer support has been notified about the posted complaint.
                                    Hi Rajesh,

                                    I understand you have a concern regarding a transaction. In order for us to assist you. Please help us with your transaction and contact details here: https://razorpay.com/support/#request. Additionally, mention the ticket ID [5118020] for assistance on priority.

                                    Regards,
                                    Anas
                                    Hi Rajesh,

                                    I understand you have a concern regarding a transaction. In order for us to assist you. Please help us with your transaction and contact details here: https://razorpay.com/support/#request. Additionally, mention the ticket ID [5118020] for assistance on priority.

                                    Regards,
                                    Anas
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                                      D
                                      Darshan 12
                                      Feb 25, 2021
                                      Resolved
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                                      Purchased shared bk plan and investment my money in the according to shared bk agreement.
                                      From the date of rental bicycle investors will be provide rental service for the equipment purchased by shared bk.The less provide is 90 days, the daily profit is 15 rupees and the total profit is 1350 rupees.
                                      and didn't provide me services perfectly as it promised to me, but it cheated me and scammed and runway with my money.i invested my money in shared bk because it connected to trusted gateway razor pay, so please refund my amount in my account.
                                      Please refund my money in my account as soon as possible
                                      Darshan
                                      [protected]@gmail.com
                                      T2101031404389113057732
                                      +1 photos
                                      Aug 14, 2021
                                      Complaint marked as Resolved 
                                      Razorpay customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 10, 2021
                                      Razorpay Customer Care's response
                                      Hi Darshan,

                                      We completely understand your situation here. You can raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Our team will provide you with an update at the earliest.

                                      Regards,
                                      Priyam, Team Razorpay
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                                        Tukaram Pujari
                                        Feb 25, 2021
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                                        Hello There
                                        I purchased shared bk plan and invested my money in that according to Shared Bk agreement.
                                        “from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The less period is 90 days, the daily profit is 900 rupees".
                                        and didn't provide me services perfectly as it promised to me, But it cheated me and scammed and runaway with my money. I invested my money 15000 RUPEES in shared BK because it connected to trusted gateway razor pay, so please refund my amount in my account,
                                        Please refund my money in my account as soon as possible.
                                        Name. Tukaram
                                        Investment Date : January 12 2021
                                        Cheating Date : January 19 2021
                                        Email iD : [protected]@gmail.com
                                        Transaction Id : UPI[protected]
                                        Razorpay customer support has been notified about the posted complaint.
                                        Dear Tukaram,

                                        I have noted your concern regarding a transaction. In order to assist you further, kindly raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Our team will check this and provide you with an update at the earliest.

                                        Regards,
                                        Anas
                                        Team Razorpay
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