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Razorpay Complaints & Reviews

2.8
Updated: Apr 4, 2026
Complaints 3556
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Razorpay reviews & complaints page 49

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R
Rahul Anjana Vishwakarma
from Bengaluru, Karnataka
Mar 1, 2021
Resolved
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Address: 42-55/G, GREEN CITY MADHAPAR, GREEN CITY MADHAPAR

I invested my money in shared charger through razorpay and did not got any of my money according to their policy the promissed me to give me intrest on my money which i invested in their company but i didn't got single penny from them .!! Later on they stopped replying me n got scammed for my money.!! Lots of people are facing the same issue and i am considering razorpay responsible for this thing for not veryfing the company for whom they were completing the transaction for.!

Name - Rahul Kumar
Date of transaction 20.01.21
Date of cheating. 05.02.21
Email ID - [protected]@gmail.com
Transaction ID - UPI/[protected]@ic/[protected]/YUMENA TECH
Transaction ID - UPI/[protected]@ic/[protected]/YUMENA TECH
Transaction ID- UPI/[protected]@ic/[protected]/YUMENA TECH
Aug 11, 2021
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Mar 02, 2021
Razorpay Customer Care's response
Hi Rahul,

This is very sensitive to us and we would like to have a closer look. Kindly raise a request here: https://razorpay.com/support/#request along with your transaction and contact details, so that our concerned team can assist you on priority.

Regards,
Amith.
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    Pankajbh
    Mar 1, 2021
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    Please let me know how to file a cyber crime against Razorpay as most online fraud firms are using Razorpay payment gateway and their is no check from the service provider.
    Razor pay company should be closed as the company by any way is promoting such fraudulent firms.
    No restrictions and checks are their that the order is shipped or not...
    Very bad on razorpays side...the cheap company I must say who do not have any ethical standards.
    Aug 13, 2021
    Complaint marked as Resolved 
    Razorpay customer support has been notified about the posted complaint.
    Verified Support
    Mar 02, 2021
    Razorpay Customer Care's response
    Hi Pankaj,

    As a brand, we value our integrity and that of our partners. We follow a rigorous process for onboarding new businesses to our platform. It's unfortunate that you feel this way about us. For us to be able to assist you, please do share some further details like transaction screenshot and your contact details over here: https://razorpay.com/support/#request and do mention the ticket ref:5139242. Our concerned team will address your query at priority.

    Regards,
    Amith
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      nitinchawda
      from Talegaon Dābhāde, Maharashtra
      Feb 28, 2021
      Resolved
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      Address: Passport India, 72/B, Shivshakti Society-2, Hadanagar, Bhavnagar para, Bhavnagar, Gujarat India - 364003

      HI,

      I had paid Rs 2999 + Rs 2999 + Rs 2999 = Total Rs.8997 through three transactions on 10th Jan 2021,
      Client name is Passport Seva online,
      Request for refund
      Attached photos for your reference for transactions for Passport application, through Passport Seva online, they have not has not came back with repeated reminders,

      Kindly contact on my mobile number [protected] for any further query

      Nitin Chawda
      Aug 10, 2021
      Complaint marked as Resolved 
      Razorpay customer support has been notified about the posted complaint.
      Verified Support
      Mar 01, 2021
      Razorpay Customer Care's response
      Hi Nitin,

      Thanks for your time on call. As discussed, please get in touch with your issuing bank and file a chargeback. Also, please refer to the detailed email with ticket ID [5132514] and if you have any further concern for us, feel free to revert back on the same email thread. Our team will assist you with utmost priority.

      Best,
      Anas
      Team Razorpay
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        M
        Mushtaq1
        from Ghumarwin, Himachal Pradesh
        Feb 28, 2021
        Resolved
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        I had ordered Elite Gaming Chair through PBLIFESTYLE.COM based on Facebook advertisement and payment made through Razorpay. Found them to be a fraud here in consumer forum.
        Help in getting back my money and save others also.
        Mar 2, 2021
        Complaint marked as Resolved 
        Razorpay helped in crediting the moneyback to my account. Razorpay acknowledged the issue on email and on call. Thanks to the support team of Razorpay for prompt action.
        Razorpay customer support has been notified about the posted complaint.
        Verified Support
        Mar 01, 2021
        Razorpay Customer Care's response
        Hi Mushtaq,

        I have noted down your concern and have raised a request on your behalf with ticket ID [5132599]. Also, a dispute has been created for the transaction and we are getting this checked with the merchant. We will keep you update on the same email thread. Your patience is highly appreciated in the interim.

        Regards,
        Anas
        Team Razorpay
        Mar 02, 2021
        Updated by Mushtaq1
        Resolved. Thanks to Razorpay team for support
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          Nirajnk952
          Feb 28, 2021
          Resolved
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          Hi I am Niraj Kumar.
          I purchased shared BK plan and invested my money in that according to shared BK agreement.from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The lease period is 90 days and the daily income is 850...and he didn't provide me services prefectly as it promished to me, but it cheated me and scammed and runaway with my money.

          I invested my money in shared BK because it connected to trusted gateway razorpay...so please look into my case asap.

          Name-Niraj kumar
          Investment date- 16/01/2021
          Cheating date- 25/01/2021
          E-mail- niraj.[protected]@gmail.com
          Transaction ID-
          T2101161002363606738347

          We have also checked my details of payment on razorpay site.. here shown payment received by razorpay. But they cheated me...so please refund my money razorpay
          Feb 28, 2021
          Complaint marked as Resolved 
          Hi I am Niraj Kumar. I purchased shared BK plan and invested my money in that according to shared BK agreement.from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The lease period is 90 days and the daily income is 850...and he didn't provide me services prefectly as it promished to me, but it cheated me and scammed and runaway with my money. I invested my money in shared BK because it connected to trusted gateway razorpay...so please look into my case asap. Name-Niraj kumar Investment date- 16/01/2021 Cheating date- 25/01/2021 E-mail- [email protected] Transaction ID- T2101161002363606738347 Payment id-pay_GPqbJxUzCxOyre I have also go to bank so many times to file a chargeback form but they already told the money has been sent from my side and razorpay recived your money and bank also provide RRN no.. razorpay cheated me they didn't give me services
          Razorpay customer support has been notified about the posted complaint.
          Mar 02, 2021
          Updated by Nirajnk952
          Hi I am Niraj Kumar.
          I purchased shared BK plan and invested my money in that according to shared BK agreement.from the date of rental bicycle investors will be provide rental services for the equipment purchased by shared BK. The lease period is 90 days and the daily income is 850...and he didn't provide me services prefectly as it promished to me, but it cheated me and scammed and runaway with my money.

          I invested my money in shared BK because it connected to trusted gateway razorpay...so please look into my case asap.sir I have also check on razorpay website that my payment is received by razorpay but he didn't give me services.

          Name-Niraj kumar
          Investment date- 16/01/2021
          Cheating date- 25/01/2021
          E-mail- niraj.[protected]@gmail.com
          Transaction ID-
          T2101161002363606738347
          Payment id-pay_GPqbJxUzCxOyre

          PB LIFESTYLES-. Gaming Chair ordered with an online remittance of Rs 693 - order number 15253. Indications point towards a pottential fraud in action. Refund requested.Thank you.

          Manoj
          [protected]
          Who is responsible for the refund PB LIFESTYLES Or RAZORPAY?

          PLS UPDATE
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            Pravin Ganacharya
            from Junnar, Maharashtra
            Feb 28, 2021
            Resolved
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            Address: Pblife styale
            Website: Oblige styale

            मेने फेसबुक पर ऍड देखकर गेमिंग चेअर ऑर्डर किया था। लेकीन वो आई नही ये एक फ्रॉड हें पैसे भी गये.क्रिपा कारिके कोयी भी ना खरीदे.
            Aug 9, 2021
            Complaint marked as Resolved 
            Razorpay customer support has been notified about the posted complaint.
            Hi Pravin,

            I completely understand your situation here. However, in order to assist you further with your concern, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5132871] for assistance on priority.

            Regards,
            Anas
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              S
              SreekumarC
              from Coimbatore, Tamil Nadu
              Feb 28, 2021
              Resolved
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              On 17.01.2021, I purchased five shirts from an online vendor (thestylefly) from its Facebook page, paying Rs.995.00 using my credit card. The payment was made through Razorpay and I received a mail acknowledging payment from Razorpay (Payment Id -pay_GQELLAYOnJbhO4 dated 17.01.2021, attached). I am yet to to receive the products after more than a month and neither have any mail or messages from them. Worse still I am unable to trace the company online. The mail from Razorpay vaguely directs to contact "Jewelry Mart" for order related queries without providing any valid link. A search for Jewelry Mart does not lead any such valid vendors. It is clear that it is a bogus company which uses Razorpay portal to cheat customers.
              I request that steps may be taken to get me my products or refund the amount paid by me within reasonable time. Thank you.
              Aug 10, 2021
              Complaint marked as Resolved 
              Razorpay customer support has been notified about the posted complaint.
              Verified Support
              Mar 01, 2021
              Razorpay Customer Care's response
              Hi Sreekumar,

              I completely understand your situation here. However, I checked and see that there is an ongoing email thread regarding your concern, with ticket ID [5129667]. Where, a dispute has been created for the transaction and we are getting this checked with the merchant. Please allow us some time, an update will be provided to you shortly.

              Regards,
              Anas
              Verified Support
              Mar 08, 2021
              Razorpay Customer Care's response
              Hi Sreekumar,

              We are glad to inform you that our team has provided a valid resolution from our end over the ticket ID [5129667]. If you have any concern for us, feel free to revert back on the same email thread, our team will assist you with utmost priority.

              Regards, Anas
              Sir, I have another urgent concern.
              Yesterday by 9.42 PM I had a call ([protected], True Caller identified it simply as Customer Service) and a man spoke in accented English, explaining that he was calling from Razorpay to settle the dispute. He even told me my payment ID with Razorpay and stated that he is initiating refund to me immediately and as Razorpay cannot refund to my credit card, wanted to pay to my Google pay account. He said he had forwarded a message (see figure) to me and I should send it to a number ([protected]) that he dictated. I did it immediately without even thinking. Then he wanted me to open my calculator app, write the last four digits of my Union Bank of India (UBI) account number, add my UPI pin to it and send him the final total. As I felt something was amiss, I asked him why a repayment can’t be simply done to the same credit card and why I should provide my UPI PIN. He kept insisting that it was alright and urged me to give the details repeatedly. I refused and hung up. I saw that my account had been linked to DakPay and had I sent my UPI would have suffered loss.
              Clearly, the complaint filed by ne has been hacked and the culprits were trying to use that. I would like to know from you if it there is a breach in your side though which details are sent to criminals. Thank you
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                par9000
                from Ghumarwin, Himachal Pradesh
                Feb 27, 2021
                Resolved
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                I paid rs 543 through razor pay gateway to merchant PB lifestyle on https://PB lifestyle.myshopify.com with reference Raz*Sendimentry for chair on 20 Feb 21 till date there is no update about shipment and delivery. I think merchant is scammer and involved in big fraud. Please refund the money and stop merchant immediately
                Aug 9, 2021
                Complaint marked as Resolved 
                Razorpay customer support has been notified about the posted complaint.
                Hi,

                I completely understand your situation here. However, in order to assist you, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5133174] for us to assist you on priority.

                Regards,
                Anas
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                  K
                  Ksammy98
                  Feb 27, 2021
                  Resolved
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                  Resolved

                  Ticket no :5060815

                  Razorpay team

                  I have decide I gonna make complaint in cyber cell against The Shopper App website and as well Razorpay team because Razorpay team was also part of scammer
                  . Your team didn't reply me in my email about 2 weeks .When I ask team Razorpay for my refund they didn't help me. Now I will complaint against you and write in every social media never use Razorpay gateway in any platform.
                  Then your team will learn in future why play with innocent people.Its best way for team Razorpay to learn lesson from this way.

                  Hope Razorpay team will respond me as soon as possible
                  Aug 9, 2021
                  Complaint marked as Resolved 
                  Razorpay customer support has been notified about the posted complaint.
                  Hi Wasim,

                  We're truly sorry to see you in this situation. Please be assured that we are trying our best to increase awareness to curb such frauds. We would advise you to file an official complaint with https://cybercrime.gov.in/. Additionally, we suggest you remove any sensitive information containing your personal details to avoid or prevent further misuse.

                  Best,
                  Team Razorpay
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                    Ksammy98
                    Feb 27, 2021
                    Resolved
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                    HELLO DEAR RAZORPAY TEAM.
                    My Name is WASIM AHMAD DAR and i paid ₹20000 through razorpay payment gateway to the online company namely The Shoppers App ' .They are scammers and is runned by scammer.Huge amount of money is trapped.Lots of people going through depression for this Scam.
                    Lakhs of money has been lost by innocent people through this.
                    Merchant is not responding as well.
                    So please help me and Refund my money kindly.

                    Ticket no :5060815

                    Transactions id :pay_GTReDDPjNXdl5P

                    Regard wasim
                    Aug 9, 2021
                    Complaint marked as Resolved 
                    Razorpay customer support has been notified about the posted complaint.
                    Hi Wasim,

                    Razorpay is a payment aggregator helping businesses collect transactions online. This seems to be a service level issue from the merchant, request you to reach out to them for more assistance on any product/refund related concerns.

                    Best, Team Razorpay
                    Ksammy98's [Complaint's author] reply, Mar 2, 2021
                    Razorpay team

                    I want to say that I have seen many video in social media that Pay you money is also gateway like razorpay. Pay you money is help many customer of The shopper app website, which is big scammer. They are getting refund from pay you money gateway.
                    Team Razorpay I will complaint against your team as well in consumer forum if I paid to money through your gateway why don't I get help from your side.

                    Please I request to razorpay team help me in refunding my money like pay you money did.
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                      Mayank Niranjan
                      from Hāora, West Bengal
                      Feb 27, 2021
                      Resolved
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                      Address: They use fraud cerficate and they writeen they located in delhi app name LUCKY DAY

                      I trust ASHENFALLOUS TECHNOLOGIES PRIVATE LIMITED and do my payment successfull but merchant owner didn't give any response for my service.So i request your team plz check and refund my payment. I paid him 17 Janbury 1500 and 3000.
                      Payment Id(1500) - pay_GQFCj4KirWEnNv
                      Payment Id(3000) - pay_GQF7zCJ6FgCady
                      Plz sir check
                      Thank you.
                      ASHENFALLOUS TECHNOLOGIES PRIVATE LIMITED
                      Aug 8, 2021
                      Complaint marked as Resolved 
                      Razorpay customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 01, 2021
                      Razorpay Customer Care's response
                      Hi Mayank,

                      We're truly sorry to see you in this situation. Please be assured that we are trying our best to...awareness to curb such frauds. We would advise you to file an official complaint with https://cybercrime.gov.in/. Additionally, we suggest you remove any sensitive information containing your personal details to avoid or prevent further misuse.

                      Regards,
                      Anas.
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                        S
                        sathisgar
                        from Chennai, Tamil Nadu
                        Feb 27, 2021
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                        Address: Chennai

                        I had ordered Elite Gaming Chair through PBLIFESTYLE.COM based on Facebook advertisement and payment made through my credit card of Rs. 663.91 and processed and got message from HDFC Bank. I have paid through Razorpay Channel. Kindly refund the money.

                        Hi Sathish Kumar, thanks for your purchase of Rs. 663.91 from PBLifestyle! We'll notify you when it ships. View order (#7786): https://pblifestyle.myshopify.com/[protected]/orders/c7f624b75d790bbc86570d37e25...
                        Razorpay customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 01, 2021
                        Razorpay Customer Care's response
                        Hi,

                        I have noted down your concern and would like to help you out. In order to do so, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also mention the ticket ID [5134075] for us to assist you on priority.

                        Best,
                        Anas
                        Team Razorpay
                        Mar 01, 2021
                        Updated by sathisgar
                        HI I did not received the Trasanction details. I have received the below message in my Mobile.

                        Hi Sathish Kumar, thanks for your purchase of Rs. 663.91 from PBLifestyle! We'll notify you when it ships. View order (#7786): https://pblifestyle.myshopify.com/[protected]/orders/c7f624b75d790bbc86570d37e25...⇄

                        Can you please contact me via Mobile [protected].

                        Regards
                        Sathish Kumar
                        Mar 02, 2021
                        Updated by sathisgar
                        Dear Razorpay Team

                        Can you help us, refer the portal there are many complaints, why you guys have tied up with the wrong fraud company.

                        Regards
                        Sathish Kumar
                        Mar 02, 2021
                        Updated by sathisgar
                        Hi Razorpay

                        Kindly find below my transcation code details.

                        [protected]

                        Regards
                        Sathish
                        Hi Team,

                        Same issue as mentioned in 'Razorpay — Razorpay Ordered Elite Gaming Chair through PBLIFESTYLE.COM." subject here.

                        Request to kindly help.

                        Regards
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                          Bikash majhi
                          from Barki Saria, Jharkhand
                          Feb 27, 2021
                          Resolved
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                          Resolved

                          Product order I'd not show product glade not show tracking product money debit account number
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          Razorpay customer support has been notified about the posted complaint.
                          Hi Bikash,

                          I understand your concern here. In order for us to get this checked. Please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also, mention the ticket ID [5134469] for assistance on priority.

                          Regards.
                          Anas
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                            Thally Lakshminarayan Venu
                            from Bengaluru, Karnataka
                            Feb 26, 2021
                            Resolved
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                            Resolved

                            Address: bangalore north

                            DEAR ALL,
                            ON FACE BOOK A PRODUCT CALLED ELITE GAMING CHAIR WAS ADVERTISED AND THE COMPANY PBLIFESTYLE IS USING YOUR GATE WAY AND FOOLING AND FRAUD COMPANY AFTER RECEIPT OF PAYMENT NEITHER THEY CONFIRM THE SHIPPING DETAILS NOR RESPOND TO OUR MAIL.
                            KINDLY REFUND AN AMOUNT OF RS 709/- AND SEE THAT THE PERSON IS GRILLED IMMEDIATELY
                            OR ELSE PROVIDE THE COMPANY CONTACT DETAILS
                            I AM WORKING WITH DECCAN HERALD I WILL SEE THRU THAT HE IS NABBED WITHIN SHORT TIME NOTICE .
                            BY THIS YOUR COMAPNY RAZOR IS GETTING BLUNT.

                            T.L. Venu
                            Fri 2/26/2021 2:13 PM
                            Hello Mr. Veera,
                            If the material is not delivered within weeks' time, u are in trouble make sure u revert back immediately. we are tracking very closely your bank accounts and other details also.
                            or else refund the entire amount with interest and penalty.

                            Venu T.L.
                            From: T.L. Venu
                            Sent: Wednesday, February 24, 2021 9:21 PM
                            To: PBLifestyle
                            Subject: Re: Order #7404 confirmed

                            I need the shipping details before closing hours of 25th feb 2021,

                            Venu T.L.
                            From: T.L. Venu
                            Sent: Wednesday, February 24, 2021 8:41 PM
                            To: PBLifestyle
                            Subject: Re: Order #7404 confirmed

                            DEAR ALL,
                            ENSURE THAT THE ITEM IS SHIPPED OUT IMMEDIATELY, FAILING WHICH U ARE TRACKED FROM THIS DAY.
                            Venu.T.L.
                            From: PBLifestyle
                            Sent: Wednesday, February 24, 2021 8:36 PM
                            To: [protected]@hotmail.com
                            Subject: Order #7404 confirmed

                            PBLifestyle
                            ORDER #7404
                            Thank you for your purchase!
                            Hi T L, we're getting your order ready to be shipped. We will notify you when it has been sent.


                            View your order
                            or Visit our store
                            Order summary
                            Elite Gaming Chair ( stock clearance sale ) × 1
                            BLUE
                            Rs. 499.00

                            Subtotal

                            Rs. 499.00
                            Shipping

                            Rs. 120.00
                            Taxes

                            Rs. 89.82
                            Total

                            Rs. 708.82
                            Customer information
                            Shipping address

                            Billing address

                            Shipping method
                            shipping

                            Payment method
                            Razorpay cards_upi_netbanking_wallets_ — Rs. 708.82
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            Razorpay customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 05, 2021
                            Razorpay Customer Care's response
                            Hi Venu,

                            I have noted down your concern and would like to help you out. In order to do so, please raise a request here: https://razorpay.com/support/#request with your transaction and contact details. Also mention the ticket ID [5157329] for us to assist you on priority.

                            Regards,
                            Sreenivasa.
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                              as600030
                              from Noida, Uttar Pradesh
                              Feb 26, 2021
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                              Few days i paid a amount of 398 on shirtsshopsss.in . As they are fraud how is this possible that you have given a payment gateway to fraud. I want my refund back as i have paid to razor pay. An amount of 398.
                              Razorpay customer support has been notified about the posted complaint.
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                                Pavana5
                                Feb 26, 2021
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                                Purchased shared bk plan and investment my money in the according to shared bk agreement.
                                From the date of rental bicycle investors will be provide rental service for the equipment purchased by shared bk.The less provide is 90 days, the daily profit is 15 rupees and the total profit is 1350 rupees.
                                and didn't provide me services perfectly as it promised to me, but it cheated me and scammed and runway with my money.i invested my money in shared bk because it connected to trusted gateway razor pay, so please refund my amount in my account.
                                Please refund my money in my account as soon as possible
                                Pavan gs
                                [protected]@gmail.com
                                T2012122011040378213900
                                Razorpay customer support has been notified about the posted complaint.
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                                  R
                                  Rahulasati
                                  from Kūkatpalli, Telangana
                                  Feb 26, 2021
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                                  Debted from my account and not credited in FASTag account TS08UH9071
                                  Razorpay customer support has been notified about the posted complaint.
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                                    CHAPA ABHISHEK
                                    from Dammapeta, Telangana
                                    Feb 25, 2021
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                                    Address: visakhapatnam

                                    I had invested in spbdd app of amount 3500 rs through razorpay recharge channel now the company suddenly closed all the app and when i am asking for refund the razorpay is not responding to us and its supporting the fraud spbdd app even after knowing that it is a fraud website
                                    Razorpay customer support has been notified about the posted complaint.
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                                      A
                                      Arnab04
                                      from Thaiyur, Tamil Nadu
                                      Feb 25, 2021
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                                      Order #8192

                                      I have made a purchase for Order #8192 -Elite Gaming Chair and made payment of 708.82 through Razor pay Sendimentry lite..The payment is processed but I havent received any confirmation mail... Is it a fraud and will I get the product else request to revert the amount.

                                      I have attached the screenshot of the transaction
                                      Razorpay customer support has been notified about the posted complaint.
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                                        Devendra D Gala
                                        from Mumbai, Maharashtra
                                        Feb 25, 2021
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                                        Address: [email protected]

                                        I paid Rs 6000/- for foscos but status was false failure.Transaction Ref. no is [protected] & Ref no is[protected]. Please do the needfull.
                                        Razorpay customer support has been notified about the posted complaint.
                                        Hi Devendra,

                                        We regret to hear this and want to help you out without any further delay. Kindly raise a request along with your contact details and transaction details here: https://razorpay.com/support/#request and do mention the ticket ID:5181984 so that we can have a look at it and assist you at the earliest. Looking forward to hear from you.

                                        Regards,
                                        Priyam
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