Razorpay — Payment Settlement

I had created an Account on 7th May 2021 to receive payments for my services from my clients.
My account was activated and I sent two payment links to one of my clients and my client paid the amount .
The very next day, I was informed that my account is being de-activated as the banking partner has rejected my account
I was informed about the charge back period of 120 days
Its been more then 120 days now and I'm yet to hear anything about my money which is lying with Razor Pay
Following are the Ticket IDs
#5461502
| Category: Activation
CLOSED
Raised 4 months ago(SUN, MAY 9, 2021, 06:23 PM)

Hello,

We regret to inform you that, unfortunately we would not be able to support your business as the bank has not approved your activation form.

Each application is forwarded to our banking partners. They have their own criteria and methods depending on which they approve an application. They do not provide detailed information and in such cases, the decisions of our partner banks is final and binding.

Your funds would be released after 120 days of rejection date.

We request you to kindly look for any other alternative and wish you all the best.

Regards,
Team Razorpay

The ticket reference for your request is #5463186.
Mon, May 10, 6:48 PM (4 months ago)

Raised 9 days ago(TUE, SEP 14, 2021, 01:34 PM)

Hi, Kindly settle my pending amount to my registered bank account as the account kyc has been rejected and there are some funds in the system which I am awaiting settlement since last 120 days

I shall be really grateful if I can get a response through you
My contact number :[protected]