[Resolved] Razorpay — please refund my amount

[Resolved] Razorpay — please refund my amount

J Jacksonshubhamthakur from Amritsar, Punjab

I done my transaction on irctc but amount is deducted from my account and ticket is note booked you can see message Thank you for using your sbi debit card 519xx9357 for a purchase worth rs430.68 on pos 38rr[protected] at raz*irctc, statesman h txn# 006339. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected] +1 photos Was this information helpful? No (0) Yes (0)
Oct 9, 2018 Complaint marked as Resolved Razorpay customer support has been notified about the posted complaint. Verified Support Sep 07, 2018 Razorpay Customer Care's response Hi Jackson, We checked the transaction amounting to ₹430.68 and see that it is unsuccessful. Please note that you will receive the credit in your account within 7-10 working days automatically. Kindly write to us at https://razorpay.com/contact/ in case there is a delay in refund and we will look into it right away. Best regards, Team Razorpay
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jayalwal p

from Udaipur, Rajasthan

Book IRCTC rail tecket, Payment by bhim app.but not recived payment IRCTC.pls refund me .my upi is- [protected]@upi

Razorpay Customer Care's response, Sep 12, 2018

Verified Support

Hi, we checked the transaction: 100001427558877 and see that a refund: rfnd_Aw1Wi2iUVUtTPF was successfully processed at our end on 10th Sep, 2018. Feel free to write to us at: https://razorpay.com/contact/ for any further queries.

Anga Gergely

I've got a message today about a successful payment. The problem is the following. I didn't order any of this tickets. I had to forbid my credit card. Because of it, i can't pay, can't get my money from the ATM-s and i have to go through a really long and irritating process to get my money back(or not, because the bank can say, it's not their mistake). So I want to get my money back somehow.

Razorpay Customer Care's response, Dec 25, 2018

Verified Support

Hi,

We were unable to locate the transaction with the details provided. Please send us your contact details and transaction details along with the screenshot of the debit over https://razorpay.com/support/#request. We'll have this looked into and update you at the earliest.

Thanks and regards,
Team Razorpay

Georgia Boaretto

To me it happened the same on day 15 of december. didnt purchase anything but they took the money from my account. how is this possible????? i already put a reclamation and i want my money back because this is fraude.

Razorpay Customer Care's response, Dec 28, 2018

Verified Support

Hi Georgia,

Please provide us the transaction details on https://razorpay.com/support/#request and we will check and update you regarding the same at the earliest.

Thanks & Regards,
Team Razorpay