[Resolved] Razorpay — railway ticket not booked

Sandipan Bandyopadhyay

from English Bazar, West Bengal

Address:

722132

I, Sandipan Bandyopadhyay, booked a ticket from Burdwan(BWN) to Malda Town(MLDT) from the IRCTC Rail Connect app on 11th April. I did my payment through Razorpay portal by Tez app upi. Payment have been deducted but ticket is not booked. Payment was 340/-, it is deducted from my bank account and has been transferred to razorpay account but the ticket is not booked. Its a fraud. Please I am requesting everyone not to use Razorpay portal! Image is attached below.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Apr 16, 2018

Complaint marked as Resolved

Got my money returned from the bank.

Razorpay customer support has been notified about the posted complaint.

Verified Support

Apr 13, 2018

Razorpay Customer Care's response Hi Sandipan,

We checked the transaction [protected] and see that this is an unsuccessful transaction .If the funds have been debited and you have not got a ticket confirmation from IRCTC, you will receive the credit in 10 working days. Kindly drop us a mail on [protected]@razorpay.com with your contact details for us to assist you better on this.

Thanks and Regards,
Team Razorpay

Apr 16, 2018

Updated by Sandipan Bandyopadhyay Thanks for looking into it. Got my money back. Closing the complaint now.